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81. 发明申请

US20080037763A1 QUEUING AND ROUTING TELEPHONE CALLS 有权
标题翻译：排队和路线电话
公开(公告)号：US20080037763A1
公开(公告)日：2008-02-14
申请号：US11460212
申请日：2006-07-26
申请人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
发明人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
IPC分类号： H04M3/00
CPC分类号： H04M3/42348 , H04M3/42059 , H04M3/42187 , H04M3/523 , H04M2242/30
摘要： A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.
摘要翻译：描述了一种在自动通信分配器中处理通信的方法和系统。该方法可以包括接收通信并识别来自该通信的起始位置。此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。通信根据分配的优先级排队。还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

82. 发明申请

US20070288562A1 Techniques for providing caller ID of participants in a conference call invitation 有权
标题翻译：在电话会议邀请中提供与会者的呼叫者ID的技术
公开(公告)号：US20070288562A1
公开(公告)日：2007-12-13
申请号：US11448276
申请日：2006-06-07
申请人： Shmuel Shaffer , Mukul Jain , Sanjeev Kumar , Labhesh Patel
发明人： Shmuel Shaffer , Mukul Jain , Sanjeev Kumar , Labhesh Patel
IPC分类号： G06F15/16
CPC分类号： G06Q10/107 , H04L12/1818 , H04M3/42042 , H04M3/563 , H04M2203/5009 , H04M2203/5018 , H04M2203/5081
摘要： In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference may decide to send an invite for the existing conference to the user. A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants. The invite message is then sent to the user where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.
摘要翻译：在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。会议的参与者可以决定将现有会议的邀请发送给用户。收到邀请用户进入现有会议的请求。确定现有会议的与会者名单。然后生成会议的邀请消息，其中邀请消息包括参与者列表的信息。然后，邀请消息被发送到用户，用户可以访问参与者列表的信息。例如，当用户接收到邀请消息时，可以将参与者列表显示为呼叫者ID信息。

83. 发明申请

US20070286354A1 Method and system for recalling voicemail messages 有权
标题翻译：召回语音邮件消息的方法和系统
公开(公告)号：US20070286354A1
公开(公告)日：2007-12-13
申请号：US11448277
申请日：2006-06-07
申请人： Shmuel Shaffer , Mukul Jain , Sanjeev Kumar , Labhesh Patel
发明人： Shmuel Shaffer , Mukul Jain , Sanjeev Kumar , Labhesh Patel
IPC分类号： H04M1/64
CPC分类号： H04M3/53366 , H04M3/385 , H04M2201/39 , H04M2201/41 , H04M2203/4554
摘要： Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.
摘要翻译：公开了用于从远程语音邮件系统调用语音邮件消息的技术和系统。在一个实施例中，用于从目标邮箱调用语音邮件消息的方法可以包括：由呼叫者使用设备访问语音邮件系统; 使用说话人验证认证来电者; 并从目标邮箱中删除该语音邮件消息。目标邮箱所有者可以是语音邮件系统的成员，而呼叫者可以是该语音邮件系统的非成员。该设备可以被配置为支持例如电话用户界面（TUI）。

84. 发明申请

US20070263793A1 Techniques for marking and manipulating voice message segments through a telephone user interface 有权
标题翻译：通过电话用户界面标记和操纵语音消息段的技术
公开(公告)号：US20070263793A1
公开(公告)日：2007-11-15
申请号：US11408697
申请日：2006-04-20
申请人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
发明人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
IPC分类号： H04M1/64
CPC分类号： H04M3/53383 , H04M2203/303 , H04M2203/4554
摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.
摘要翻译：在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。电话用户界面通过语音模式从电话设备接收标记开始段命令。标记开始段命令指示语音消息中的语音消息段的起始点。电话用户界面然后通过语音模式从电话设备接收标记结束段命令。标记段命令指示语音消息中的语音消息段的结束点。接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

85. 发明申请

US20070206738A1 Secure voice communication channel for confidential messaging 有权
标题翻译：安全的语音通信渠道，用于保密信息
公开(公告)号：US20070206738A1
公开(公告)日：2007-09-06
申请号：US11366859
申请日：2006-03-02
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph Khouri
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph Khouri
IPC分类号： H04M11/00
CPC分类号： H04M3/16 , H04M3/5322 , H04M3/53333 , H04M2203/4536 , H04M2207/18
摘要： A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译：统一消息收发系统包括存储可操作以存储发送给用户的消息的消息的单元，所述消息具有被设置为多个级别中的一个级别的可选安全属性。与该单元相关联的模块操作以在可选安全级别被设置为指示加密的高级别时，保护用户使用的语音信道来收听该消息。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

86. 发明申请

US20070174396A1 Email text-to-speech conversion in sender's voice 审中-公开
标题翻译：在发件人的声音中发送文字转语音
公开(公告)号：US20070174396A1
公开(公告)日：2007-07-26
申请号：US11338377
申请日：2006-01-24
申请人： Sanjeev Kumar , Labhesh Patel , Joseph Khouri , Mukul Jain
发明人： Sanjeev Kumar , Labhesh Patel , Joseph Khouri , Mukul Jain
IPC分类号： G06F15/16
CPC分类号： G06Q10/107 , G10L13/00
摘要： Multiple authors' voices can be used in a text-to-speech (TTS) conversion of an email thread so that each part of the thread is read in that author's voice. A tag is used to identify which text portion corresponds to which author. Voice characteristics can be originated from an author's sending device or can be centrally stored in a voice characteristic database at a unified messaging server and provided to a recipient of the email thread. A similar approach can be used in a single document such as a change-tracked document that is being edited by multiple authors. The different voice characteristics of authors corresponding to different parts of the document can be accessed for TTS conversion so that a person listening on an audio device (e.g., phone, VoIP phone, cell phone, etc.) can identify the author of a specific part without the use of text or other displayed information. Voice characteristics can be centrally stored and delivered to users of audio devices to be used with a variety of text communications.
摘要翻译：多个作者的声音可以用于电子邮件线程的文本到语音（TTS）转换，以便线程的每个部分都以该作者的声音读取。标签用于标识哪个文本部分对应于哪个作者。语音特征可以来自作者的发送设备，或者可以集中地存储在统一消息服务器的语音特征数据库中，并提供给电子邮件线程的接收者。类似的方法可以在单个文档中使用，例如由多个作者编辑的变更跟踪文档。可以访问对应于文档不同部分的作者的不同语音特征，以进行TTS转换，以便在音频设备（例如，电话，VoIP电话，手机等）上聆听的人可以识别特定部分的作者不使用文字或其他显示信息。语音特征可以集中存储并传递给音频设备的用户，以便与各种文本通信一起使用。

87. 发明申请

US20070121893A1 Optimal call speed for call center agents 有权
标题翻译：呼叫中心代理语音优化系统和方法
公开(公告)号：US20070121893A1
公开(公告)日：2007-05-31
申请号：US11288574
申请日：2005-11-29
申请人： Joseph Khouri , Mukul Jain , Labhesh Patel , Sanjeev Kumar , Gebran Chahrouri
发明人： Joseph Khouri , Mukul Jain , Labhesh Patel , Sanjeev Kumar , Gebran Chahrouri
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/51 , H04M3/42068 , H04M3/5233 , H04M2203/2011 , H04M2203/2061
摘要： A system and method for handling a call from a caller to a call center includes an automatic call distributor (ACD) to receive the call and to route the call to an agent. A module operates to compute a rate of speech of the caller, and a display graphically displays the rate of speech of the caller to the agent during the call session. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译：用于处理从呼叫者到呼叫中心的呼叫的系统和方法包括接收呼叫并将呼叫路由到代理的自动呼叫分配器（ACD）。模块用于计算呼叫者的语音速率，并且显示器在呼叫会话期间以图形方式将呼叫者的语音速率显示给代理。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

88. 发明授权

US08503624B2 Method and apparatus to process an incoming message 有权
公开(公告)号：US08503624B2
公开(公告)日：2013-08-06
申请号：US11237081
申请日：2005-09-28
申请人： Shmuel Shaffer , Alan D. Gatzke , Labhesh Patel , Mukul Jain
发明人： Shmuel Shaffer , Alan D. Gatzke , Labhesh Patel , Mukul Jain
IPC分类号： H04M1/64
CPC分类号： H04L51/04 , G06Q10/107 , H04M1/72552 , H04M3/4211 , H04M3/53333 , H04M3/537 , H04M2201/18 , H04M2203/301 , H04M2203/4536 , H04M2250/74
摘要： A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

89. 发明申请

US20070223662A1 CONTENT SENSITIVE DO-NOT-DISTURB (DND) 有权
标题翻译：内容敏感的不干扰（DND）
公开(公告)号：US20070223662A1
公开(公告)日：2007-09-27
申请号：US11277295
申请日：2006-03-23
申请人： Mukul Jain , Shmuel Shaffer , Alan Gatzke , Labhesh Patel
发明人： Mukul Jain , Shmuel Shaffer , Alan Gatzke , Labhesh Patel
IPC分类号： H04M11/00
CPC分类号： H04M3/436 , H04M3/533 , H04M2201/40 , H04M2203/2005 , H04M2203/4563
摘要： A method and apparatus is described to process an incoming telephone call. The method may comprise, at a recipient telephone system, receiving the incoming call including speech and identifying when a Do-Not-Disturb option is set. The Do-Not-Disturb option may identify that a user has requested not to receive telephone calls. Content analysis may be performed to identify content of the speech and a reference database may be interrogated based on the content to identify an associated rule. Thereafter, the Do-Not-Disturb option may be selectively overridden based on the associated rule. The content analysis may comprise performing speech recognition on the speech to obtain a reference word/phrase and interrogating the reference database with the word/phrase to identify the associated rule. A method of configuring a Do-Not-Disturb option in a telephone system is also described that allows a user to define reference words and associated rules.
摘要翻译：描述了处理来电电话的方法和装置。所述方法可以包括在接收者电话系统处接收包括语音的呼入呼叫，并且识别何时设置不打扰选项。免打扰选项可以标识用户已经请求不接收电话。可以执行内容分析以识别语音的内容，并且可以基于内容询问参考数据库以识别相关联的规则。此后，可以基于相关联的规则来选择性地覆盖Do-Not-Disturb选项。内容分析可以包括在语音上执行语音识别以获得参考词/短语，并用单词/短语询问参考数据库以识别相关联的规则。还描述了在电话系统中配置免打扰选项的方法，其允许用户定义参考词和相关联的规则。

90. 发明申请

US20070081636A1 Method and apparatus to process an incoming message 有权
标题翻译：处理传入消息的方法和装置
公开(公告)号：US20070081636A1
公开(公告)日：2007-04-12
申请号：US11237081
申请日：2005-09-28
申请人： Shmuel Shaffer , Alan Gatzke , Labhesh Patel , Mukul Jain
发明人： Shmuel Shaffer , Alan Gatzke , Labhesh Patel , Mukul Jain
IPC分类号： H04M1/64
CPC分类号： H04L51/04 , G06Q10/107 , H04M1/72552 , H04M3/4211 , H04M3/53333 , H04M3/537 , H04M2201/18 , H04M2203/301 , H04M2203/4536 , H04M2250/74
摘要： A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.
摘要翻译：描述了处理传入消息的方法和装置。该方法可以包括在接收者系统处从消息通信器接收输入消息，并且自动分析消息内容以识别包括在消息内容中的关键字。此后，可以识别与关键字相关联的预定动作，并且可以执行动作。在示例实施例中，预定义动作可以是消息的优先级，提示消息的预期接收者，将消息路由到预期接收者，寻呼预期接收者，将消息发送到预期接收者，向SMS发送SMS消息预期接收者等。在示例实施例中，邮箱的用户/所有者可以搜索消息数据库以识别在消息内容中包括搜索项的传入消息。

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