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1. 发明授权

US08358756B2 Techniques for marking and manipulating voice message segments through a telephone user interface 有权
标题翻译：通过电话用户界面标记和操纵语音消息段的技术
公开(公告)号：US08358756B2
公开(公告)日：2013-01-22
申请号：US13206746
申请日：2011-08-10
申请人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
发明人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
IPC分类号： H04M1/64
CPC分类号： H04M3/53383 , H04M2203/303 , H04M2203/4554
摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.
摘要翻译：在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。电话用户界面通过语音模式从电话设备接收标记开始段命令。标记开始段命令指示语音消息中的语音消息段的起始点。电话用户界面然后通过语音模式从电话设备接收标记结束段命令。标记段命令指示语音消息中的语音消息段的结束点。接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

2. 发明申请

US20070249410A1 Techniques for tracking communication frequency across communication modalities 有权
标题翻译：跟踪通信模式通信频率的技术
公开(公告)号：US20070249410A1
公开(公告)日：2007-10-25
申请号：US11409328
申请日：2006-04-20
申请人： Labhesh Patel , Sanjeev Kumar , Joseph Khouri , Mukul Jain
发明人： Labhesh Patel , Sanjeev Kumar , Joseph Khouri , Mukul Jain
IPC分类号： H04B1/38
CPC分类号： H04M3/487 , G06Q10/109 , H04M3/4211 , H04M3/53391 , H04M2201/12 , H04M2201/14 , H04M2201/18 , H04M2201/36 , H04M2201/52 , H04M2203/2044 , H04M2203/2072 , H04M2203/353 , H04M2203/4509
摘要： In on embodiment, techniques for providing alerts to a user when a communication frequency pattern between a user and a contact has not occurred during a pre-determined amount of time are provided. Communication records between the contact and the user can be analyzed to determine if the communication frequency pattern with the contact during the pre-determined amount of time does not meet pre-determined criteria. For example, the criteria may be generate an alert if communications do not occur in the last month, generate an alert if less than five communications occur in the last six months, or any other communication pattern. Also, the content of a communication may be analyzed to determine if a certain topic has been discussed. If a certain topic has not been discussed during the pre-determined amount of time, an alert may also be generated reminding the user that the topic has not been discussed.
摘要翻译：在实施例中，提供了在预定时间量内没有发生用户和联系人之间的通信频率模式时向用户提供警报的技术。可以分析联系人和用户之间的通信记录，以确定在预定时间期间与联系人的通信频率模式是否不符合预定标准。例如，如果上个月没有发生通信，则标准可能会产生警报，如果在过去六个月内发生少于五次通信，或任何其他通信模式，则会生成警报。此外，可以分析通信的内容以确定是否已经讨论了某个主题。如果在预定量的时间内没有讨论某个主题，则还可以产生提醒用户主题尚未被讨论的警报。

3. 发明申请

US20070178828A1 Integrated mobile communication and broadcast program reproduction device 有权
标题翻译：集成移动通信和广播节目再现设备
公开(公告)号：US20070178828A1
公开(公告)日：2007-08-02
申请号：US11334909
申请日：2006-01-19
申请人： Labhesh Patel , Mukul Jain , Joseph Khouri , Sanjeev Kumar
发明人： Labhesh Patel , Mukul Jain , Joseph Khouri , Sanjeev Kumar
IPC分类号： H04H7/00
CPC分类号： H04H60/27 , H04H60/37 , H04H60/58
摘要： A method for controlling operation of an integrated mobile communication and broadcast program reproduction device and of operating the device includes monitoring an occurrence of a trigger event at the device; and upon occurrence of the trigger event, recording a broadcast program signal received by the device. An integrated mobile communication and broadcast program reproduction device has a trigger event monitor and a broadcast program recorder for recording a broadcast program when a trigger event occurs. A trigger event may be receipt of an incoming call, the making of an outgoing call, the identification of predetermined content in a received program and the start of a predetermined program. Different trigger events may be prioritized. Recorded material may be reproduced, with broadcast material being received being recorded whilst previously recorded material is reproduced.
摘要翻译：一种用于控制集成移动通信和广播节目再现设备的操作以及操作该设备的方法包括：监视该设备处的触发事件的发生; 并且在发生触发事件时，记录由该设备接收的广播节目信号。集成的移动通信和广播节目再现设备具有触发事件监视器和用于在触发事件发生时记录广播节目的广播节目记录器。触发事件可以是来电的接收，呼出呼叫的建立，接收到的节目中的预定内容的识别以及预定节目的开始。不同的触发事件可能被优先考虑。可以再现记录的材料，在再现先前记录的材料的同时记录正在接收的广播材料。

4. 发明授权

US08442206B2 Method of responding to an incoming voice call 有权
标题翻译：响应来电语音呼叫的方法
公开(公告)号：US08442206B2
公开(公告)日：2013-05-14
申请号：US11466380
申请日：2006-08-22
申请人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar
发明人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar
IPC分类号： H04M3/00
CPC分类号： H04M3/42 , H04M1/6505 , H04M1/654 , H04M1/663 , H04M3/53 , H04M2203/25 , H04M2203/654
摘要： A system and method of responding to an incoming voice call are described. The method may comprise receiving the incoming call at a voice communication device, monitoring a user input via the voice communication device and generating a user control signal in response to the user input. The user control signal may identify that termination of ring functionality associated with the incoming call is at least to be delayed. Further, a system and method are described of processing a voice call to a voice communication device. The method may comprise communicating the voice call to a voice communication device and receiving from the voice communication device a user control signal in response to a user input. Termination of ring functionality may be at least delayed in response to the user control signal. The invention extends to a device to process a voice call to a voice communication device.
摘要翻译：描述响应传入语音呼叫的系统和方法。该方法可以包括在语音通信设备处接收来话呼叫，经由语音通信设备监视用户输入并响应于用户输入生成用户控制信号。用户控制信号可以标识出与来电相关联的铃声功能的终止至少被延迟。此外，描述了处理对语音通信设备的语音呼叫的系统和方法。该方法可以包括将语音呼叫传送到语音通信设备，并且响应于用户输入从语音通信设备接收用户控制信号。响应于用户控制信号，振铃功能的终止可能至少被延迟。本发明扩展到处理对语音通信设备的语音呼叫的设备。

5. 发明授权

US07764951B2 Techniques for tracking communication frequency across communication modalities 有权
标题翻译：跟踪通信模式通信频率的技术
公开(公告)号：US07764951B2
公开(公告)日：2010-07-27
申请号：US11409328
申请日：2006-04-20
申请人： Labhesh Patel , Sanjeev Kumar , Joseph Khouri , Mukul Jain
发明人： Labhesh Patel , Sanjeev Kumar , Joseph Khouri , Mukul Jain
IPC分类号： H04M3/42
CPC分类号： H04M3/487 , G06Q10/109 , H04M3/4211 , H04M3/53391 , H04M2201/12 , H04M2201/14 , H04M2201/18 , H04M2201/36 , H04M2201/52 , H04M2203/2044 , H04M2203/2072 , H04M2203/353 , H04M2203/4509
摘要： In on embodiment, techniques for providing alerts to a user when a communication frequency pattern between a user and a contact has not occurred during a pre-determined amount of time are provided. Communication records between the contact and the user can be analyzed to determine if the communication frequency pattern with the contact during the pre-determined amount of time does not meet pre-determined criteria. For example, the criteria may be generate an alert if communications do not occur in the last month, generate an alert if less than five communications occur in the last six months, or any other communication pattern. Also, the content of a communication may be analyzed to determine if a certain topic has been discussed. If a certain topic has not been discussed during the pre-determined amount of time, an alert may also be generated reminding the user that the topic has not been discussed.
摘要翻译：在实施例中，提供了在预定时间量内没有发生用户和联系人之间的通信频率模式时向用户提供警报的技术。可以分析联系人和用户之间的通信记录，以确定在预定时间期间与联系人的通信频率模式是否不符合预定标准。例如，如果上个月没有发生通信，则标准可能会产生警报，如果在过去六个月内发生少于五次通信，或任何其他通信模式，则会生成警报。此外，可以分析通信的内容以确定是否已经讨论了某个主题。如果在预定量的时间内没有讨论某个主题，则还可以产生提醒用户主题尚未被讨论的警报。

6. 发明申请

US20080063181A1 METHOD OF RESPONDING TO AN INCOMING VOICE CALL 有权
标题翻译：对付电话呼叫的方法
公开(公告)号：US20080063181A1
公开(公告)日：2008-03-13
申请号：US11466380
申请日：2006-08-22
申请人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar
发明人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar
IPC分类号： H04M1/00
CPC分类号： H04M3/42 , H04M1/6505 , H04M1/654 , H04M1/663 , H04M3/53 , H04M2203/25 , H04M2203/654
摘要： A system and method of responding to an incoming voice call are described. The method may comprise receiving the incoming call at a voice communication device, monitoring a user input via the voice communication device and generating a user control signal in response to the user input. The user control signal may identify that termination of ring functionality associated with the incoming call is at least to be delayed. Further, a system and method are described of processing a voice call to a voice communication device. The method may comprise communicating the voice call to a voice communication device and receiving from the voice communication device a user control signal in response to a user input. Termination of ring functionality may be at least delayed in response to the user control signal. The invention extends to a device to process a voice call to a voice communication device.
摘要翻译：描述响应传入语音呼叫的系统和方法。该方法可以包括在语音通信设备处接收来话呼叫，经由语音通信设备监视用户输入并响应于用户输入生成用户控制信号。用户控制信号可以标识出与来电相关联的铃声功能的终止至少被延迟。此外，描述了处理对语音通信设备的语音呼叫的系统和方法。该方法可以包括将语音呼叫传送到语音通信设备，并且响应于用户输入从语音通信设备接收用户控制信号。响应于用户控制信号，振铃功能的终止可能至少被延迟。本发明扩展到处理对语音通信设备的语音呼叫的设备。

7. 发明申请

US20070250581A1 Techniques for alerting a user of unchecked messages before communication with a contact 有权
标题翻译：用于在与联系人通信之前提醒用户未经检查的消息的技术
公开(公告)号：US20070250581A1
公开(公告)日：2007-10-25
申请号：US11408696
申请日：2006-04-20
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph Khouri , Shmuel Shaffer
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph Khouri , Shmuel Shaffer
IPC分类号： G06F15/16
CPC分类号： G06Q10/107 , H04L51/04 , H04L51/24
摘要： In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.
摘要翻译：在一个实施例中，提供了用于在与联系人通信之前提醒与用户相关联的未检查消息的用户的技术。可以跨多个通信模式执行对未经检查的消息的检查。如果找到一个或多个未检查的消息，则警告用户可能存在未检查的消息。然后，用户可以在联系联系人之前选择检查未检查的消息。

8. 发明授权

US09021027B2 Techniques for alerting a user of unchecked messages before communication with a contact 有权
标题翻译：用于在与联系人通信之前提醒用户未经检查的消息的技术
公开(公告)号：US09021027B2
公开(公告)日：2015-04-28
申请号：US11408696
申请日：2006-04-20
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph Khouri , Shmuel Shaffer
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph Khouri , Shmuel Shaffer
IPC分类号： G06F15/16 , G06Q10/10 , H04L12/58
CPC分类号： G06Q10/107 , H04L51/04 , H04L51/24
摘要： In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.
摘要翻译：在一个实施例中，提供了用于在与联系人通信之前提醒与用户相关联的未检查消息的用户的技术。可以跨多个通信模式执行对未经检查的消息的检查。如果找到一个或多个未检查的消息，则警告用户可能存在未检查的消息。然后，用户可以在联系联系人之前选择检查未检查的消息。

9. 发明申请

US20110293079A1 Techniques for Marking and Manipulating Voice Message Segments Through a Telephone User Interface 有权
标题翻译：通过电话用户界面标记和处理语音消息段的技术
公开(公告)号：US20110293079A1
公开(公告)日：2011-12-01
申请号：US13206746
申请日：2011-08-10
申请人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
发明人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
IPC分类号： H04M1/64
CPC分类号： H04M3/53383 , H04M2203/303 , H04M2203/4554
摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.
摘要翻译：在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。电话用户界面通过语音模式从电话设备接收标记开始段命令。标记开始段命令指示语音消息中的语音消息段的起始点。电话用户界面然后通过语音模式从电话设备接收标记结束段命令。标记段命令指示语音消息中的语音消息段的结束点。接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

10. 发明申请

US20080151038A1 Video contact center facial expression analyzer module 有权
标题翻译：视频联络中心面部表情分析仪模块
公开(公告)号：US20080151038A1
公开(公告)日：2008-06-26
申请号：US11643606
申请日：2006-12-20
申请人： Joseph Khouri , Mukul Jain , Labhesh Patel , Sanjeev Kumar
发明人： Joseph Khouri , Mukul Jain , Labhesh Patel , Sanjeev Kumar
IPC分类号： H04N7/14
CPC分类号： H04N7/147 , G06K9/00221 , G06K9/00315
摘要： In one embodiment, a method determines an indication of a mood for a caller during a service call. The mood may be determined using a facial analysis of the caller's facial expressions. The mood may indicate an emotion of the user, such as the user is angry, happy, etc. The mood may be determined based on a facial expression analysis of the caller during a portion of the service call. The service call may be a call between the caller and a service center, which may provide customer support to a caller for a product, service, etc. One example of a service center may be video contact service center that enables video calls with a caller. An action is then determined based on analysis of the mood invoked during a portion of the call. Once the action is determined, the action may be performed.
摘要翻译：在一个实施例中，方法确定在服务呼叫期间呼叫者的情绪的指示。可以使用对呼叫者的面部表情的面部分析来确定心情。情绪可以指示用户的情绪，例如用户生气，快乐等。可以基于呼叫者在服务呼叫的一部分期间的面部表情分析来确定心情。服务呼叫可以是呼叫者和服务中心之间的呼叫，其可以向呼叫者提供用于产品，服务等的客户支持。服务中心的一个示例可以是启用与呼叫者的视频呼叫的视频联系服务中心。然后基于在呼叫的一部分期间调用的心情的分析来确定动作。一旦确定动作，可以执行动作。

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