专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明申请

US20190253556A1 SYSTEMS AND METHODS FOR PROVIDING A MULTI-CHANNEL COMMUNICATION SERVICE 审中-公开
公开(公告)号：US20190253556A1
公开(公告)日：2019-08-15
申请号：US16394686
申请日：2019-04-25
申请人： NEXMO, Inc.
发明人： Eric NADALIN , Neil STRATFORD , Roland SELMER
IPC分类号： H04M3/42 , H04L12/18 , H04M3/56 , H04M3/58 , H04M3/51 , H04L12/46
CPC分类号： H04M3/42221 , H04L12/1831 , H04L12/4625 , H04M3/5175 , H04M3/56 , H04M3/58 , H04M2203/404 , H04M2203/5018
摘要： A multi-channel communication service uses an object-oriented approach to processing communications. The multi-channel communication service is capable of receiving, at a conversation object generator, inbound communications sent from a communication service and subsequently managing the status of participants engaged in a conversation via the various inbound communications. The management process is achieved by associating the inbound communications to corresponding client applications and executing an invitation process from the client applications to a conversation created by the conversation object generator.

2. 发明授权

US09883036B1 Using a speech analytics system to control whisper audio 有权
公开(公告)号：US09883036B1
公开(公告)日：2018-01-30
申请号：US15486456
申请日：2017-04-13
申请人： Noble Systems Corporation
发明人： Marcin Pycko , Karl H. Koster
IPC分类号： H04M3/00 , H04M5/00 , H04M3/51 , G10L15/08 , G10L13/08
CPC分类号： H04M3/5175 , G10L13/00 , G10L13/08 , G10L15/08 , G10L15/26 , G10L2015/088 , H04M3/00 , H04M3/428 , H04M2201/40 , H04M2203/306 , H04M2203/5018 , H04M2203/552
摘要： A speech analytics system monitors speech from a remote party and/or agent to determine when a whisper is to be provided to the agent. A whisper is aural information that may assist the agent at certain opportune times. The whisper may be verbal or non-verbal in nature. A whisper bridge is used that allows the whisper to be heard by the agent, but not by the remote party. In one embodiment, the speech analytics system may cause visual-based agent information to be provided to the computer used by the agent, and monitor the agent's speech to ascertain if an expected speech response to the whisper was provided by the agent. If not, the speech analytics system may cause the whisper to be provided to the agent, as a form of reminder.

3. 发明申请

US20170295280A1 SYSTEMS AND METHODS FOR PROVIDING A MULTI-CHANNEL COMMUNICATION SERVICE 有权
公开(公告)号：US20170295280A1
公开(公告)日：2017-10-12
申请号：US15373904
申请日：2016-12-09
申请人： NEXMO, Inc.
发明人： Eric NADALIN , Neil STRATFORD , Roland SELMER
IPC分类号： H04M3/42 , H04M3/56
CPC分类号： H04M3/42221 , H04L12/1831 , H04L12/4625 , H04M3/5175 , H04M3/56 , H04M3/58 , H04M2203/404 , H04M2203/5018
摘要： A multi-channel communication services uses an object-oriented approach to processing communications. The multi-channel communication service is capable of recording conversations that a calling party has with one or more called parties in one continuous recording, even when multiple called parties are conferences into a call, and even when the calling party is transferred between multiple different called parties. In some embodiments, recording may include two or more tracks of recorded data. In that instance, the audio and/or video originating from the calling party is recorded in a first track, and the audio and/or video originating from all of the called parties is recorded in a second track.

4. 发明申请

US20170006163A1 APPARATUS AND METHOD FOR TELEPHONE CALL PROCESSING 有权
标题翻译：电话呼叫处理的装置和方法
公开(公告)号：US20170006163A1
公开(公告)日：2017-01-05
申请号：US15191075
申请日：2016-06-23
申请人： IP Integration Limited
发明人： Louie Malatesta , Stephen Murray , Bernard Prentis
IPC分类号： H04M3/58 , H04M3/428 , H04M7/12 , H04M3/51
CPC分类号： H04M3/58 , G06Q20/305 , H04M3/4283 , H04M3/5166 , H04M3/5183 , H04M7/1295 , H04M2203/5018 , H04M2203/5027 , H04M2203/6009
摘要： A telephone call processing apparatus for a telephone system includes an exchange for receiving incoming telephone calls and switching said calls to selected respective agent workstations. The apparatus includes a routing function for connecting an incoming call from a caller to an agent workstation, and initiating a call from said apparatus to an external application platform, said call including data to enable a transaction call to be set up between said caller and said external application platform. A holding function maintains a call leg connection with said agent workstation whilst said call from said apparatus to said external application platform is initiated. A connection function connects a call from said external application platform to said agent workstation and establishing or maintaining a connection between said caller and said agent workstation for use whilst said transaction call is connected.
摘要翻译：一种用于电话系统的电话呼叫处理装置，包括用于接收进入的电话呼叫并将所述呼叫切换到所选择的各个代理工作站的交换机。该设备包括一个路由功能，用于将来自呼叫者的呼入连接到代理工作站，以及发起从所述设备到外部应用平台的呼叫，所述呼叫包括数据，以便能够在所述呼叫者和所述客户端之间建立交易呼叫外部应用平台。当从所述设备到所述外部应用平台的所述呼叫被启动时，保持功能维护与所述代理工作站的呼叫支路连接。连接功能将来自所述外部应用平台的呼叫连接到所述代理工作站，并且在所述事务呼叫被连接时，建立或维持所述呼叫者和所述代理工作站之间的连接以供使用。

5. 发明申请

US20160277582A1 SEAMLESSLY CONFERENCING A PREVIOUSLY-CONNECTED TELEPHONE CALL 审中-公开
公开(公告)号：US20160277582A1
公开(公告)日：2016-09-22
申请号：US15168060
申请日：2016-05-29
申请人： International Business Machines Corporation
发明人： Bouna Sall
IPC分类号： H04M3/56 , H04L29/06
CPC分类号： H04L65/1093 , H04L12/1822 , H04L65/1006 , H04L65/1069 , H04L65/4015 , H04L65/403 , H04M3/38 , H04M3/56 , H04M3/563 , H04M2203/5009 , H04M2203/5018 , H04W4/06
摘要： An already-connected telephone call is conferenced in a seamless manner that is transparent to the call participants, after which one or more additional participants may join the conference. The existing call is preferably moved to a conference bridge responsive to an existing call participant either logging on to a network-accessible user interface (such as a web page or portal-type page) or entering some special key or key combination using the participant's phone (which may be a software application that provides phone-like services). The participant requesting the move may be authenticated, and the authorization of the participant to request the move may be verified, before moving the call.

6. 发明授权

US09392122B2 Seamlessly conferencing a previously-connected telephone call 有权
标题翻译：无缝地会议以前连接的电话
公开(公告)号：US09392122B2
公开(公告)日：2016-07-12
申请号：US13411591
申请日：2012-03-04
申请人： Bouna Sall
发明人： Bouna Sall
IPC分类号： H04M3/56 , H04L29/06 , H04L12/18 , H04M3/38
CPC分类号： H04L65/1093 , H04L12/1822 , H04L65/1006 , H04L65/1069 , H04L65/4015 , H04L65/403 , H04M3/38 , H04M3/56 , H04M3/563 , H04M2203/5009 , H04M2203/5018 , H04W4/06
摘要： An already-connected telephone call is conferenced in a seamless manner that is transparent to the call participants, after which one or more additional participants may join the conference. The existing call is preferably moved to a conference bridge responsive to an existing call participant either logging on to a network-accessible user interface (such as a web page or portal-type page) or entering some special key or key combination using the participant's phone (which may be a software application that provides phone-like services). The participant requesting the move may be authenticated, and the authorization of the participant to request the move may be verified, before moving the call.
摘要翻译：已经连接的电话会议以对呼叫参与者透明的无缝方式进行会议，之后一个或多个附加的参与者可以加入会议。响应于现有呼叫参与者登录到网络可访问的用户界面（诸如网页或门户类型页面）或者使用参与者的电话输入一些特殊的密钥或密钥组合，现有呼叫最好移动到会议桥（其可以是提供类似电话的服务的软件应用）。可以在移动呼叫之前验证请求移动的参与者，并且可以验证参与者请求移动的授权。

7. 发明申请

US20150071419A1 AUTOMATIC CONTEXTUAL MEDIA RECORDING AND PROCESSING UTILIZING SPEECH ANALYTICS 有权
标题翻译：自动语音媒体记录和处理利用语音分析
公开(公告)号：US20150071419A1
公开(公告)日：2015-03-12
申请号：US14547544
申请日：2014-11-19
申请人： AT&T Intellectual Property I, L.P.
发明人： David Anderson
IPC分类号： H04M3/42
CPC分类号： H04M3/42221 , G10L15/26 , G10L15/265 , H04M1/656 , H04M3/51 , H04M3/5175 , H04M3/5183 , H04M2201/40 , H04M2203/301 , H04M2203/303 , H04M2203/5018
摘要： Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module.
摘要翻译：提供实施例用于基于媒体的上下文在通信网络中的媒体的自动实时记录和处理。在一个实施例中，媒体流被接收在通信网络中的服务平台中的分析模块中。媒体流可以表示呼叫方和网络中的呼叫中心之间的通信会话。分析传入的媒体蒸汽以识别包括通信会话的上下文的单词。然后确定通信会话的上下文是否与可以自动触发保持通信会话记录的服务平台相关联的一组业务规则相关。如果通信会话的上下文与业务规则集相关联，则在记录模块上实时地自动触发通信会话的保留。

8. 发明申请

US20140211790A1 MULTI-MODE ENDPOINT IN A COMMUNICATION NETWORK SYSTEM AND METHODS THEREOF 审中-公开
标题翻译：通信网络系统中的多模式端点及其方法
公开(公告)号：US20140211790A1
公开(公告)日：2014-07-31
申请号：US14230279
申请日：2014-03-31
申请人： Rockstar Consortium US LP
发明人： Ravi Anant RAVINDRANATH , Eddie TAN-ATICHAT , Sreedhara BAITHADKA , William P. KORBE
IPC分类号： H04L29/06
CPC分类号： H04L65/1069 , H04L29/06 , H04L29/06027 , H04L29/12009 , H04L29/12018 , H04L29/12047 , H04L61/10 , H04L61/15 , H04L65/1026 , H04L65/1036 , H04L65/1073 , H04L67/14 , H04L69/18 , H04L69/329 , H04M3/428 , H04M3/56 , H04M3/58 , H04M2203/5018
摘要： A method, apparatus, and communication network system that allows an endpoint to be simultaneously registered with more than one communications server is described. In one embodiment, the communication network system includes a network, a plurality of communications servers that are coupled to the network, and a plurality of endpoints coupled to the network. Each endpoint is capable of being simultaneously registered with more than one communications server. A communication method for an endpoint involves registering a first logical line of the endpoint with a first communications server, and registering a second logical line of the endpoint with a second communications server. Consequently, flexibility is obtained by allowing an endpoint to choose the registering communications server for each logical line of the endpoint.
摘要翻译：描述允许端点同时向多个通信服务器注册的方法，装置和通信网络系统。在一个实施例中，通信网络系统包括网络，耦合到网络的多个通信服务器以及耦合到网络的多个端点。每个端点都能够同时向多个通信服务器注册。用于端点的通信方法涉及将端点的第一逻辑线与第一通信服务器进行注册，并且将端点的第二逻辑线与第二通信服务器注册。因此，通过允许端点为端点的每个逻辑线选择注册通信服务器来获得灵活性。

9. 发明申请

US20130286899A1 METHOD FOR TRANSFERRING CONTROL OF A CONFERENCE CALL 有权
标题翻译：用于传输会议呼叫控制的方法
公开(公告)号：US20130286899A1
公开(公告)日：2013-10-31
申请号：US13878139
申请日：2012-04-04
申请人： Claus Rist , Martin Glaser , Michael Willmann
发明人： Claus Rist , Martin Glaser , Michael Willmann
IPC分类号： H04M3/56
CPC分类号： H04L65/4038 , H04L65/1093 , H04M3/4288 , H04M3/56 , H04M3/567 , H04M7/0012 , H04M2203/5018
摘要： The invention concerns a method for transferring control of an existing multi-participant conversation (5, 15, 25), in which at least two communication terminals (D1, D2, D3) are connected to each other through a data connection (C1, C2, C5), to a conference control application (KS). The method comprises the following steps: Establishment of a virtual conference room (CR) that serves as an anchor point for the application (KS) and can be a virtual participant in the conference, switching (9, 19, 29, 39, 49, 59) of the conference room (CR) into the existing data connection (C1, C2, C5), and assignment (8, 20, 30, 40, 50, 60) of the master role to the conference room (CR), wherein a signal generated by the application (KS) causes the switching (9, 19, 29, 39, 49, 59) of the conference room (CR) into the existing data connection (C1, C2, C5), and the assignment (8, 20, 30, 40, 50, 60) of the master role to the conference room (CR).
摘要翻译：本发明涉及用于传送现有多参与者对话（5,15,25）的控制的方法，其中至少两个通信终端（D1，D2，D3）通过数据连接（C1，C2）彼此连接，C5）连接到会议控制应用（KS）。该方法包括以下步骤：建立作为应用（KS）的锚点的虚拟会议室（CR），可以是会议的虚拟参与者，切换（9,19,29,39,49，（CR）的现有数据连接（C1，C2，C5）以及主角色（8,20,30,40,50,60）到会议室（CR）的分配（59），其中应用程序（KS）产生的信号使会议室（CR）的切换（9,19,29,39,49,59）进入现有数据连接（C1，C2，C5）和分配（8 ，20,30,40,50,60）的主要角色到会议室（CR）。

10. 发明授权

US08532630B2 Unstructured supplementary service data application within a wireless network 有权
标题翻译：无线网络中的非结构化补充业务数据应用
公开(公告)号：US08532630B2
公开(公告)日：2013-09-10
申请号：US12033013
申请日：2008-02-18
申请人： Dorron Mottes
发明人： Dorron Mottes
IPC分类号： H04M3/42
CPC分类号： H04W4/20 , H04M3/42059 , H04M3/436 , H04M3/5322 , H04M3/54 , H04M3/56 , H04M2203/2011 , H04M2203/5018 , H04M2203/654 , H04M2207/18
摘要： A method is provided for handling a call communication session via a communication address associated with a private network using Unstructured Supplementary Service Data (USSD) protocol. USSD messages are used between the wireless private network subscriber and a wireless network to provide the subscriber with information about the caller, and routing options of the call. The subscriber can also inform the wireless network using USSD messages how to proceed with the call. USSD messages such as but not limited to, transferring the call to another subscriber with canned messages, transferring the call to a subscriber's voice mail, establishing a conference call, swapping to other call, creating new call, consulting with other person, transferring to specific predefined person, hold, consulting with other person via canned message, etc. Another method is exchanging the device status information using USSD messages.
摘要翻译：提供了一种用于通过使用非结构化补充服务数据（USSD）协议的与专用网络相关联的通信地址处理呼叫通信会话的方法。在无线专用网络用户和无线网络之间使用USSD消息来向用户提供关于呼叫者的信息，以及呼叫的路由选择。用户还可以使用USSD消息通知无线网络如何进行呼叫。 USSD消息，例如但不限于使用固定消息将呼叫转移到另一用户，将呼叫转移到用户的语音邮件，建立会议呼叫，交换到其他呼叫，创建新呼叫，与其他人协商，转移到特定预定义人员，持有，通过固定消息等与其他人协商。另一种方法是使用USSD消息交换设备状态信息。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式