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    • 62. 发明申请
    • Electronic communications device status determination
    • 电子通信设备状态确定
    • US20040259569A1
    • 2004-12-23
    • US10600987
    • 2003-06-20
    • BellSouth Intellectual Property Corporation
    • Wendy EasonRobert Koch
    • H04Q007/20
    • H04W8/24
    • Methods and systems are provided for alerting a calling or message sending party as to whether a desired receiving wireless electronic communication device is off or out of range for sending and receiving transmissions. When a call is placed to a wireless telephone or when a message or page is placed to a wireless communication device such as a pager, text messaging device, or personal digital assistant, the operational status of the receiving wireless telephone or other wireless communication device is checked by the wireless network in which the wireless device operates. A message or call is returned to the calling party or sender to alert the calling party or sender if the desired receiving device is off or out of range so that the calling party or message sending party may choose an alternate means of communicating with the desired receiving party.
    • 提供方法和系统,用于向呼叫或消息发送方报告所期望的接收无线电子通信设备是否关闭或超出发送和接收传输的范围。 当呼叫被放置到无线电话时,或者当消息或页面被放置到无线通信设备(例如寻呼机,文本消息设备或个人数字助理)时,接收无线电话或其他无线通信设备的操作状态是 由无线设备操作的无线网络进行检查。 如果所需的接收设备关闭或超出范围,则向呼叫方或发送方返回消息或呼叫,以呼叫主叫方或发送者,使得主叫方或消息发送方可以选择与所需接收通信的替代方式 派对。
    • 63. 发明申请
    • Customer feedback method and system
    • 客户反馈方法和系统
    • US20040172323A1
    • 2004-09-02
    • US10643353
    • 2003-08-19
    • BellSouth Intellectual Property Corporation
    • Patrick Stamm
    • G06F017/60
    • G06Q30/02G06Q10/06393G06Q30/0203
    • An improved customer feedback method and system are provided. A customer feedback survey process is conducted whereby a customer-sampling group is identified. A set of survey questions is constructed relative to the selected sampling group. Contact information for customers or consumers comprising the sampling group is obtained. Customers or consumers comprising the sampling group are contacted. Collected feedback information is stored in a feedback information database. Reports summarizing the colleted feedback information may be forwarded to supervisory personnel or may be posted to an Internet-based website. An employee performance scorecard is prepared. Performance scores, feedback comments and coaching comments tailored for particular performance may be provided on the scorecard for each category of performance.
    • 提供改进的客户反馈方法和系统。 进行客户反馈调查过程,从而识别客户抽样组。 相对于选定的抽样组构建一组调查问题。 获取包含采样组的客户或消费者的联系信息。 联系采样组的客户或消费者。 收集的反馈信息存储在反馈信息数据库中。 总结收集的反馈信息的报告可以转发给监督人员,或者可以被发布到基于因特网的网站。 准备了员工绩效记分卡。 绩效分数,反馈意见和针对特定绩效量身定制的辅导评论可能会在每一类绩效的记分卡上提供。
    • 66. 发明申请
    • Method and system for provisioning and maintaining a circuit in a data network
    • 用于在数据网络中配置和维护电路的方法和系统
    • US20040143653A1
    • 2004-07-22
    • US10348592
    • 2003-01-21
    • BellSouth Intellectual Property Corporation
    • William Scott TaylorThad June
    • G06F015/173
    • H04L41/0853H04L41/0806
    • A method and system are provided for provisioning a circuit in a data network without manual intervention. A network management module receives an order for provisioning the circuit and then, based on the order, transmits a request to a legacy logical element module to configure a logical circuit in one or more network devices in the network. The network device may be a switch. The circuit may be a frame relay circuit or an ATM circuit. A method and system are also provided for maintaining a network circuit in a data network. The network circuit includes both a logical circuit and a physical circuit. A legacy physical element module sends a request for logical circuit data to a legacy logical element module through a network management module in communication with the legacy physical element module and the legacy physical element module. Based on the request, the legacy logical element module retrieves the logical circuit data from one or more network devices in the network and transmits the data to the legacy physical element module through the network management module. Upon receiving the logical circuit data, the legacy physical element module troubleshoots the physical circuit to maintain the network circuit.
    • 提供了一种用于在数据网络中提供电路而无需手动干预的方法和系统。 网络管理模块接收用于提供电路的命令,然后基于该顺序向旧式逻辑单元模块发送请求以在网络中的一个或多个网络设备中配置逻辑电路。 网络设备可以是交换机。 电路可以是帧中继电路或ATM电路。 还提供了一种在数据网络中维护网络电路的方法和系统。 网络电路包括逻辑电路和物理电路。 传统物理元件模块通过与传统物理元件模块和传统物理元件模块通信的网络管理模块向逻辑电路数据发送对逻辑电路数据的请求。 基于该请求,遗留逻辑元件模块从网络中的一个或多个网络设备检索逻辑电路数据,并通过网络管理模块将数据发送到传统物理元件模块。 在接收到逻辑电路数据时,传统物理元件模块对物理电路进行故障排除以维护网络电路。
    • 67. 发明申请
    • Adding contacts to recipient list
    • 将联系人添加到收件人列表
    • US20040066404A1
    • 2004-04-08
    • US10324779
    • 2002-12-19
    • BellSouth Intellectual Property Corporation
    • Dale W. MalikMary S. Arnoff
    • G09G005/00
    • G06Q10/107
    • A user friendly e-mail client is provided. A representative e-mail client includes a mailbox representation of a mailbox and an address book representation of an address book. The mailbox is operable to enable a user to review summary information regarding received messages. The address book representation is operable directly from the mailbox representation to enable the user to select recipients for an outgoing message. The address book representation is further operable to enable the user to enter a new addressee and addressee contact information comprising a contact directly into the address book. Methods and computer readable media for e-mail clients are also provided.
    • 提供了一个用户友好的电子邮件客户端。 代表电子邮件客户端包括邮箱的邮箱表示和地址簿的地址簿表示。 该邮箱可操作以使用户能够查看关于所接收消息的概要信息。 地址簿表示可以直接从邮箱表示操作,以使用户能够为外发消息选择收件人。 地址簿表示还可操作以使得用户能够将包括联系人的联系人信息直接输入到地址簿中。 还提供了用于电子邮件客户端的方法和计算机可读介质。