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51. 发明授权

US09860373B2 Caller identification apparatus, caller identification method, and recording medium on which caller identification program has been stored 有权
公开(公告)号：US09860373B2
公开(公告)日：2018-01-02
申请号：US15319237
申请日：2015-06-12
申请人： NEC Corporation
发明人： Tomoki Murakami
IPC分类号： H04M1/64 , H04M3/42 , G10L17/06 , G10L17/22 , G10L17/02
CPC分类号： H04M3/42059 , G10L17/00 , G10L17/02 , G10L17/06 , G10L17/22 , H04M3/42221 , H04M11/04 , H04M2201/18 , H04M2201/405 , H04M2203/6027 , H04M2203/6045
摘要： A caller identification apparatus, in order to make, with higher precision, a sharp distinction between a call from a fraud and a call from a person who is not a fraud, comprises a storage means and a voice characteristic analysis means. The storage means stores both a white list with which first voice characteristic information, which is the voice characteristic information of closely related persons of a call recipient, is registered and a black list with which second voice characteristic information, which is the voice characteristic information of frauds, is registered. The voice characteristic analysis means acquires the voice data of a call, obtains third voice characteristic information, which is the voice characteristic information of the voice data, and determines whether the third voice characteristic information matches the first voice characteristic information or the second voice characteristic information. If the third voice characteristic information matches neither the first voice characteristic information nor the second voice characteristic information, the voice characteristic analysis means determines whether the third voice characteristic information includes the voice characteristic information of any multiple persons. If the third voice characteristic information includes the voice characteristic information of any multiple persons, the voice characteristic analysis means obtains a first determination result that the call is probably a call from said frauds.

52. 发明授权

US09769314B2 Personal voice-based information retrieval system 有权
公开(公告)号：US09769314B2
公开(公告)日：2017-09-19
申请号：US15193517
申请日：2016-06-27
申请人： Parus Holdings, Inc.
发明人： Alexander Kurganov
IPC分类号： H04M3/493 , G06F3/16 , G10L15/26 , G06F17/30 , G10L15/08 , G10L25/54 , G10L13/08 , G10L15/02 , G10L15/22 , G10L17/24 , G10L15/06 , H04L29/08
CPC分类号： H04M3/4938 , G06F3/167 , G06F17/30769 , G06F17/30861 , G10L13/08 , G10L15/02 , G10L15/06 , G10L15/08 , G10L15/22 , G10L15/26 , G10L17/24 , G10L25/54 , G10L2015/223 , H04L29/0809 , H04L67/02 , H04M2201/39 , H04M2201/40 , H04M2201/405 , H04M2207/40
摘要： The present invention relates to a system for retrieving information from a network such as the Internet. A user creates a user-defined record in a database that identifies an information source, such as a web site, containing information of interest to the user. This record identifies the location of the information source and also contains a recognition grammar based upon a speech command assigned by the user. Upon receiving the speech command from the user that is described within the recognition grammar, a network interface system accesses the information source and retrieves the information requested by the user.

53. 发明申请

US20170163797A1 Identity Identification Method and Apparatus and Communication Terminal 有权
公开(公告)号：US20170163797A1
公开(公告)日：2017-06-08
申请号：US15320256
申请日：2014-08-13
申请人： ZTE CORPORATION,
发明人： Wentao JING
IPC分类号： H04M3/22 , H04W12/12 , G10L17/08 , H04W8/18 , H04W8/20 , G10L17/02 , H04M3/42 , H04W4/16
CPC分类号： H04M3/2281 , G06F3/16 , G06F3/167 , G06K9/00536 , G10L17/02 , G10L17/08 , H04M1/26 , H04M1/57 , H04M1/66 , H04M3/42059 , H04M2201/405 , H04W4/16 , H04W8/18 , H04W8/205 , H04W12/00 , H04W12/02 , H04W12/12
摘要： The present disclosure discloses a method for identifying an identity, device and a communication terminal. The method includes that: a voiceprint feature of a current call object and a mobile phone number of the current call object are extracted; the identity of the current call object is identified according to the voiceprint feature and the mobile phone number. The present disclosure solves the problem in the related art that it is difficult to effectively identify the identity of a call object, thus providing a method for effectively identifying the identity of a current call object and technically reducing the probability of phone fraud on a user.

54. 发明授权

US09263038B2 System and method for analyzing and classifying calls without transcription via keyword spotting 有权
公开(公告)号：US09263038B2
公开(公告)日：2016-02-16
申请号：US14045118
申请日：2013-10-03
申请人： Marchex, Inc.
发明人： Jason Flaks , Ziad Ismail , Chris Kolbegger
IPC分类号： G06F17/27 , G06F17/28 , G06F17/20 , G10L15/04 , G10L15/00 , G10L15/14 , G10L21/00 , G10L15/18 , G10L15/08
CPC分类号： G10L15/193 , G10L15/142 , G10L15/16 , G10L15/1822 , G10L2015/088 , H04M3/5175 , H04M2201/18 , H04M2201/40 , H04M2201/405 , H04M2203/6009 , H04M2242/12
摘要： A facility and method for analyzing and classifying calls without transcription via keyword spotting is disclosed. The facility uses a group of calls having known outcomes to generate one or more domain- or entity-specific grammars containing keywords and related information that are indicative of particular outcome. The facility monitors telephone calls by determining the domain or entity associated with the call, loading the appropriate grammar or grammars associated with the determined domain or entity, and tracking keywords contained in the loaded grammar or grammars that are spoken during the monitored call, along with additional information. The facility performs a statistical analysis on the tracked keywords and additional information to determine a classification for the monitored telephone call.

55. 发明授权

US09245254B2 Enhanced voice conferencing with history, language translation and identification 有权
标题翻译：增强语音会议与历史，语言翻译和识别
公开(公告)号：US09245254B2
公开(公告)日：2016-01-26
申请号：US13397289
申请日：2012-02-15
申请人： Richard T. Lord , Robert W. Lord , Nathan P. Myhrvold , Clarence T. Tegreene , Roderick A. Hyde , Lowell L. Wood, Jr. , Muriel Y. Ishikawa , Victoria Y. H. Wood , Charles Whitmer , Paramvir Bahl , Douglas C. Burger , Ranveer Chandra , William H. Gates, III , Paul Holman , Jordin T. Kare , Craig J. Mundie , Tim Paek , Desney S. Tan , Lin Zhong , Matthew G. Dyor
发明人： Richard T. Lord , Robert W. Lord , Nathan P. Myhrvold , Clarence T. Tegreene , Roderick A. Hyde , Lowell L. Wood, Jr. , Muriel Y. Ishikawa , Victoria Y. H. Wood , Charles Whitmer , Paramvir Bahl , Douglas C. Burger , Ranveer Chandra , William H. Gates, III , Paul Holman , Jordin T. Kare , Craig J. Mundie , Tim Paek , Desney S. Tan , Lin Zhong , Matthew G. Dyor
IPC分类号： G10L15/00 , G06F3/00 , G06Q10/10 , H04N5/445 , H04M3/56 , G06F17/27 , G06F17/28 , G10L17/00 , H04L12/18 , G06F3/16 , G10L15/26 , G10L13/02 , H04M3/42
CPC分类号： G06Q10/10 , G06F3/165 , G06F17/2765 , G06F17/289 , G10L13/02 , G10L15/26 , G10L15/265 , G10L17/00 , H04L12/1831 , H04L65/403 , H04L67/306 , H04M3/42221 , H04M3/56 , H04M2201/405 , H04M2201/41 , H04N5/44543
摘要： Techniques for ability enhancement are described. Some embodiments provide an ability enhancement facilitator system (“AEFS”) configured to enhance voice conferencing among multiple speakers. Some embodiments of the AEFS enhance voice conferencing by recording, translating and presenting voice conference history information based on speaker-related information, wherein the translation is based on language identification using multiple speech recognizers and GPS information. The AEFS receives data that represents utterances of multiple speakers who are engaging in a voice conference with one another. The AEFS then determines speaker-related information, such as by identifying a current speaker, locating an information item (e.g., an email message, document) associated with the speaker, or the like. The AEFS records conference history information (e.g., a transcript) based on the determined speaker-related information. The AEFS then informs a user of the conference history information, such as by presenting a transcript of the voice conference and/or related information items on a display of a conferencing device associated with the user.
摘要翻译：描述了能力提升的技术。一些实施例提供了一种配置用于增强多个扬声器之间的语音会议的能力增强辅助系统（“AEFS”）。 AEFS的一些实施例通过基于扬声器相关信息记录，翻译和呈现语音会议历史信息来增强语音会议，其中翻译是基于使用多个语音识别器和GPS信息的语言识别。 AEFS接收的数据表示多个演讲者正在进行语音会议的演讲。然后，AEFS确定说话者相关的信息，例如通过识别当前的说话者，定位与说话者相关联的信息项（例如，电子邮件消息，文档）等。 AEFS基于所确定的说话者相关信息记录会议历史信息（例如，抄本）。然后，AEFS向用户通知会议历史信息，例如通过在与用户相关联的会议设备的显示器上呈现语音会议和/或相关信息项的抄本。

56. 发明申请

US20150100302A1 SYSTEM AND METHOD FOR ANALYZING AND CLASSIFYING CALLS WITHOUT TRANSCRIPTION VIA KEYWORD SPOTTING 有权
标题翻译：用于分析和分类呼叫的系统和方法，无需通过关键词点选进行转录
公开(公告)号：US20150100302A1
公开(公告)日：2015-04-09
申请号：US14045118
申请日：2013-10-03
申请人： Marchex, Inc.
发明人： Jason Flaks , Ziad Ismail , Chris Kolbegger
IPC分类号： G06F17/28
CPC分类号： G10L15/193 , G10L15/142 , G10L15/16 , G10L15/1822 , G10L2015/088 , H04M3/5175 , H04M2201/18 , H04M2201/40 , H04M2201/405 , H04M2203/6009 , H04M2242/12
摘要： A facility and method for analyzing and classifying calls without transcription via keyword spotting is disclosed. The facility uses a group of calls having known outcomes to generate one or more domain- or entity-specific grammars containing keywords and related information that are indicative of particular outcome. The facility monitors telephone calls by determining the domain or entity associated with the call, loading the appropriate grammar or grammars associated with the determined domain or entity, and tracking keywords contained in the loaded grammar or grammars that are spoken during the monitored call, along with additional information. The facility performs a statistical analysis on the tracked keywords and additional information to determine a classification for the monitored telephone call.
摘要翻译：公开了一种通过关键词检测来分析和分类无转录的设施和方法。该设施使用具有已知结果的一组呼叫来生成包含关键字和相关信息的一个或多个域或实体特定语法，这些语法指示特定的结果。该设施通过确定与呼叫相关联的域或实体来监视电话呼叫，加载与所确定的域或实体相关联的适当语法或语法，以及跟踪包含在被监视呼叫期间所述的加载的语法或语法中的关键字以及附加信息。该设施对跟踪的关键字和附加信息进行统计分析，以确定被监视的电话呼叫的分类。

57. 发明授权

US08787534B1 Method and apparatus of processing speech dialog data of a user call 失效
标题翻译：处理用户呼叫语音对话数据的方法和装置
公开(公告)号：US08787534B1
公开(公告)日：2014-07-22
申请号：US13185095
申请日：2011-07-18
申请人： Silke Witt-ehsani , Aaron Scott Fisher
发明人： Silke Witt-ehsani , Aaron Scott Fisher
IPC分类号： H04M1/64
CPC分类号： H04M3/5232 , G10L2015/088 , H04M3/4936 , H04M3/5166 , H04M2201/18 , H04M2201/405 , H04M2203/158 , H04M2203/556
摘要： A method and apparatus of processing caller experiences is disclosed. One example method may include determining a call event type occurring during a call and assigning a weight to the call event type via a processing device. The method may also include calculating a caller experience metric value representing a caller's current call status responsive to determining the at least one call event type, the caller experience metric being a function of the current event type weight and a discounting variable that discounts a value of past events. The method may also provide comparing the caller experience metric to a predefined threshold value and determining whether to perform at least one of transferring the call to a live agent and switching from a current caller modality to a different caller modality.
摘要翻译：公开了一种处理呼叫者体验的方法和装置。一个示例性方法可以包括确定在呼叫期间发生的呼叫事件类型，并且经由处理设备向呼叫事件类型分配权重。该方法还可以包括响应于确定至少一个呼叫事件类型来计算表示呼叫者当前呼叫状态的呼叫者体验度量值，呼叫者体验度量是当前事件类型权重的函数，以及折扣值过去的事。该方法还可以提供将呼叫者体验度量与预定义的阈值进行比较，并且确定是否执行将呼叫转移到实时代理和从当前呼叫者模式切换到不同呼叫者模式中的至少一个。

58. 发明申请

US20130144603A1 ENHANCED VOICE CONFERENCING WITH HISTORY 有权
标题翻译：增强语音与历史的配合
公开(公告)号：US20130144603A1
公开(公告)日：2013-06-06
申请号：US13397289
申请日：2012-02-15
申请人： Richard T. Lord , Robert W. Lord , Nathan P. Myhrvold , Clarence T. Tegreene , Roderick A. Hyde , Lowell L. Wood, JR. , Muriel Y. Ishikawa , Victoria Y.H. Wood , Charles Whitmer , Paramvir Bahl , Douglas C. Burger , Ranveer Chandra , William H. Gates, III , Paul Holman , Jordin T. Kare , Craig J. Mundie , Tim Paek , Desney S. Tan , Lin Zhong , Matthew G. Dyor
发明人： Richard T. Lord , Robert W. Lord , Nathan P. Myhrvold , Clarence T. Tegreene , Roderick A. Hyde , Lowell L. Wood, JR. , Muriel Y. Ishikawa , Victoria Y.H. Wood , Charles Whitmer , Paramvir Bahl , Douglas C. Burger , Ranveer Chandra , William H. Gates, III , Paul Holman , Jordin T. Kare , Craig J. Mundie , Tim Paek , Desney S. Tan , Lin Zhong , Matthew G. Dyor
IPC分类号： G10L21/00 , G06F17/27 , G10L15/26
CPC分类号： G06Q10/10 , G06F3/165 , G06F17/2765 , G06F17/289 , G10L13/02 , G10L15/26 , G10L15/265 , G10L17/00 , H04L12/1831 , H04L65/403 , H04L67/306 , H04M3/42221 , H04M3/56 , H04M2201/405 , H04M2201/41 , H04N5/44543
摘要： Techniques for ability enhancement are described. Some embodiments provide an ability enhancement facilitator system (“AEFS”) configured to enhance voice conferencing among multiple speakers. Some embodiments of the AEFS enhance voice conferencing by recording and presenting voice conference history information based on speaker-related information. The AEFS receives data that represents utterances of multiple speakers who are engaging in a voice conference with one another. The AEFS then determines speaker-related information, such as by identifying a current speaker, locating an information item (e.g., an email message, document) associated with the speaker, or the like. The AEFS records conference history information (e.g., a transcript) based on the determined speaker-related information. The AEFS then informs a user of the conference history information, such as by presenting a transcript of the voice conference and/or related information items on a display of a conferencing device associated with the user.
摘要翻译：描述了能力提升的技术。一些实施例提供了一种配置用于增强多个扬声器之间的语音会议的能力增强辅助系统（“AEFS”）。 AEFS的一些实施例通过基于说话者相关信息记录和呈现语音会议历史信息来增强语音会议。 AEFS接收的数据表示多个演讲者正在进行语音会议的演讲。然后，AEFS确定说话者相关的信息，例如通过识别当前的说话者，定位与说话者相关联的信息项（例如，电子邮件消息，文档）等。 AEFS基于所确定的说话者相关信息记录会议历史信息（例如，抄本）。然后，AEFS向用户通知会议历史信息，例如通过在与用户相关联的会议设备的显示器上呈现语音会议和/或相关信息项的抄本。

59. 发明授权

US08238525B2 Voice recognition server, telephone equipment, voice recognition system, and voice recognition method 失效
标题翻译：语音识别服务器，电话设备，语音识别系统和语音识别方法
公开(公告)号：US08238525B2
公开(公告)日：2012-08-07
申请号：US12693796
申请日：2010-01-26
申请人： Zhipeng Zhang , Hirotaka Furukawa
发明人： Zhipeng Zhang , Hirotaka Furukawa
IPC分类号： H04M1/64 , G10L15/26
CPC分类号： H04M3/42153 , G10L15/183 , G10L15/30 , G10L2015/228 , H04M2201/40 , H04M2201/405 , H04M2250/66
摘要： A voice recognition server 200 has a voice reception unit 202 which receives a voice from a telephone equipment 100, a model storage unit 208 which stores at least one acoustic model and at least one language model used for converting the voice received by the voice reception unit 202, to character data, a number decision unit 204 which decides a current calling number and a second number of the telephone equipment 100, a model selection unit 206 which selects an acoustic model stored in the model storage unit 208, based on the current calling number and the second number, and which selects a language model stored in the model storage unit 208, based on the current calling number, and a voice recognition unit 210 which converts the voice received by the voice reception unit 202, to character data, based on the acoustic model and the language model selected by the model selection unit 206.
摘要翻译：语音识别服务器200具有从电话设备100接收语音的语音接收单元202，存储至少一个声学模型的模型存储单元208和用于转换由语音接收单元接收的语音的至少一种语言模型 202，对于字符数据，确定当前主叫号码的号码决定单元204和电话设备100的第二号码，选择存储在模型存储单元208中的声学模型的模型选择单元206，基于当前呼叫基于当前主叫号码选择存储在模型存储单元208中的语言模型和将由语音接收单元202接收的语音转换为基于字符数据的语音识别单元210 在由模型选择单元206选择的声学模型和语言模型上。

60. 发明申请

US20120155663A1 FAST SPEAKER HUNTING IN LAWFUL INTERCEPTION SYSTEMS 审中-公开
标题翻译：快速扬声器在法律障碍系统中进行搜索
公开(公告)号：US20120155663A1
公开(公告)日：2012-06-21
申请号：US12969622
申请日：2010-12-16
申请人： Adam WEINBERG , Irit Opher , Ruth Aloni-Lavi , Eyal Kolman , Ido Azriel
发明人： Adam WEINBERG , Irit Opher , Ruth Aloni-Lavi , Eyal Kolman , Ido Azriel
IPC分类号： H04R29/00
CPC分类号： G10L17/00 , G10L17/26 , H04L63/304 , H04M3/2281 , H04M2201/405 , H04M2201/41 , H04M2203/301 , H04R27/00 , H04S2400/15
摘要： A method for spotting an interaction in which a target speaker associated with a current index or current interaction speaks, the method comprising: receiving an interaction and an index associated with the interaction, the index associated with additional data; receiving the current interaction or current index associated with the target speaker; obtaining current data associated with the current interaction or current index; filtering the index using the additional data, in accordance with the current data associated with the current interaction or current index, and obtaining a matching index; and comparing the current index or a representation of the current interaction with the matching index to obtain a target speaker index.
摘要翻译：用于发现与当前索引或当前交互相关联的目标说话者的交互的方法，所述方法包括：接收与所述交互相关联的交互和与附加数据相关联的索引; 接收与目标扬声器相关联的当前交互或当前索引; 获取与当前交互或当前索引相关联的当前数据; 根据与当前交互或当前索引相关联的当前数据，使用附加数据过滤索引，并获得匹配索引; 并且将当前索引或当前交互的表示与匹配索引进行比较以获得目标说话者索引。

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