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41. 发明授权

US09881611B2 System and method for providing voice communication from textual and pre-recorded responses 有权
公开(公告)号：US09881611B2
公开(公告)日：2018-01-30
申请号：US14309098
申请日：2014-06-19
申请人： Verizon Patent and Licensing Inc.
发明人： Michelle Roos Raedel , Steven T. Archer , Paul Hubner
IPC分类号： G10L15/26 , H04M3/53 , G10L13/027 , H04M3/22 , G10L25/48 , H04L29/06 , H04W12/02
CPC分类号： G10L15/26 , G10L13/027 , G10L25/48 , H04L63/1491 , H04M1/642 , H04M3/2281 , H04M3/42153 , H04M3/5322 , H04M2201/42 , H04M2203/254 , H04W12/02
摘要： An approach is provided for detecting a voice call directed to a user. The approach involves presenting a user interface for interacting with the voice call, wherein the user interface includes a control option for selecting a pre-recorded word or phrase from the user; for generating a custom-created audio word or phrase from one or more phonemes pre-recorded by the user; or a combination thereof. The approach also involves interjecting the pre-recorded word or phrase, the custom-created audio word or phrase, or a combination thereof into the voice call.

42. 发明申请

US20170339275A1 SYSTEMS AND METHODS FOR INTERACTING WITH ANSWERING SYSTEMS 审中-公开
公开(公告)号：US20170339275A1
公开(公告)日：2017-11-23
申请号：US15157081
申请日：2016-05-17
申请人： Facebook, Inc.
发明人： Laurent Gabriel Stephane Charignon
IPC分类号： H04M3/527 , G10L15/30 , G06F3/0484 , G06F3/0481 , H04M1/725 , G06F3/0482
CPC分类号： H04M3/527 , G06F3/0482 , G06F3/04842 , G06F3/167 , H04M1/72522 , H04M3/493 , H04M2201/40 , H04M2203/254 , H04Q2213/13405
摘要： Systems, methods, and non-transitory computer-readable media can cause a voice communication between a computing device and an automated answering system to be established. A set of options that are available for selection through the automated answering system during the voice communication can be determined. The set of options can be provided for presentation on a display screen of the computing device, wherein at least some of the options in the set are labeled with information that visually describes the options.

43. 发明申请

US20170331945A1 CONDITIONED TRIGGERING OF INTERACTIVE APPLICATIONS 审中-公开
公开(公告)号：US20170331945A1
公开(公告)日：2017-11-16
申请号：US15529242
申请日：2015-11-24
申请人： DIAL ONCE IP LIMITED
发明人： Charles DUNSTON , Benoit BOUFFARD , Julien KERNEC'H
IPC分类号： H04M1/725 , H04M3/42
CPC分类号： H04M1/72597 , H04M1/72583 , H04M3/42042 , H04M3/42059 , H04M3/42093 , H04M3/42102 , H04M3/53333 , H04M2203/253 , H04M2203/254
摘要： The present invention concerns a method, implemented by a telephone terminal in order to trigger an interactive application on recognition of the call number, the method comprising the following steps: the telephone number of a call made to a called number or of a call received from a calling number is compared to a list of predefined numbers; if said current number is present in said list of predefined numbers (110), an interactive application is activated and presented to the user (160), and if, furthermore, the call is an outgoing call (170), the telephone communication corresponding to said outgoing call is inhibited (180).

44. 发明申请

US20170325080A1 VISUAL IVR USING CALL REDIRECT 有权
公开(公告)号：US20170325080A1
公开(公告)日：2017-11-09
申请号：US15657631
申请日：2017-07-24
申请人： AT&T INTELLECTUAL PROPERTY I, L.P.
发明人： Charles LANGEVIN , Brian NAB , Eric REED
IPC分类号： H04W4/16 , H04L29/08 , H04W12/06 , H04M3/493 , H04L29/06
CPC分类号： H04W4/16 , H04L63/0861 , H04L67/02 , H04M3/493 , H04M2203/254 , H04W12/06
摘要： A method enables a portable communication device to redirect a call initiated from the portable communication device and to execute a visual interactive voice response application for interfacing with a user. The method includes screening calls initiated from the portable communication device by a communication application resident on the portable communication device, and redirecting a call initiated from the portable communication device when the screening determines that the call matches predetermined criteria. The method also includes authenticating an account corresponding to the portable communication device that initiated the call by communicating with a service provider communication network, and executing a visual interactive voice response application that visually interacts with the user of the portable communication device upon authentication of the account by the service provider communication network.

45. 发明申请

US20170289332A1 Systems and Methods for Visual Presentation and Selection of IVR Menu 审中-公开
公开(公告)号：US20170289332A1
公开(公告)日：2017-10-05
申请号：US15084505
申请日：2016-03-30
申请人： Tal Lavian , Zvi Or-Bach
发明人： Tal Lavian , Zvi Or-Bach
IPC分类号： H04M1/725 , H04M3/493
CPC分类号： H04M1/72519 , H04M1/2535 , H04M3/42102 , H04M3/42178 , H04M3/4878 , H04M3/4938 , H04M2203/254 , H04M2203/558
摘要： Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.

46. 发明申请

US20170006445A1 Systems, Methods, Circuits and Associated Software for Managing Communications from a Mobile Device to Other Parties and Retrieving and Managing Data Stored on the Mobile Device and Associated with the Communications to Other Parties 审中-公开
标题翻译：用于管理从移动设备到其他方的通信的系统，方法，电路和相关软件，以及检索和管理存储在移动设备上并与其他方通信相关的数据
公开(公告)号：US20170006445A1
公开(公告)日：2017-01-05
申请号：US15201524
申请日：2016-07-04
申请人： SILENT COMMUNICATION LTD.
发明人： Zigmund Bluvband , Max Bluvband
IPC分类号： H04W4/16 , H04M1/2745
CPC分类号： H04W4/16 , H04M1/274508 , H04M1/274575 , H04M1/665 , H04M1/72533 , H04M3/4935 , H04M3/50 , H04M2203/053 , H04M2203/2016 , H04M2203/254
摘要： The present invention includes systems, methods, circuits and associated software for managing communications from a mobile device to other parties and retrieving and managing data stored on the mobile device and associated with the communications to other parties. The systems and methods of the present invention may further allow a calling party to make a called party to be aware of its intention to establish a call/communication session with it in one or more ways. According to the present invention a calling party may be automatically or manually offered alternatives to voice or other communication session. Further, many communication alternatives and other data for a party may be stored and organized in a local memory of a device and may be updated based on data retrieved from exterior sources, possibly from third party data storages accessed over a distributed data network, such as the internet.
摘要翻译：本发明包括用于管理从移动设备到其他方的通信的系统，方法，电路和相关软件，以及检索和管理存储在移动设备上并与其他方通信相关联的数据。本发明的系统和方法还可以允许呼叫方使被叫方以一种或多种方式知道与其建立呼叫/通信会话的意图。根据本发明，主叫方可以自动地或手动地提供语音或其他通信会话的替代方案。此外，一方的许多通信备选方案和其他数据可以被存储和组织在设备的本地存储器中，并且可以基于从外部源检索的数据来更新，可能来自通过分布式数据网络访问的第三方数据存储器，例如互联网。

47. 发明授权

US09521255B1 Systems and methods for visual presentation and selection of IVR menu 有权
公开(公告)号：US09521255B1
公开(公告)日：2016-12-13
申请号：US14568120
申请日：2014-12-12
申请人： Tal Lavian , Zvi Or-Bach
发明人： Tal Lavian , Zvi Or-Bach
IPC分类号： H04M1/64 , H04M3/493
CPC分类号： H04M3/493 , H04M3/42068 , H04M2203/2061 , H04M2203/254 , H04M2203/558
摘要： Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.

48. 发明申请

US20160241709A1 VIRTUAL ARS DATA CONTROL SYSTEM USING MOBILE TERMINAL AND METHOD THEREFOR 审中-公开
标题翻译：使用移动终端的虚拟数据控制系统及其方法
公开(公告)号：US20160241709A1
公开(公告)日：2016-08-18
申请号：US15030659
申请日：2014-10-20
申请人： Se-yong Lee , TW MOBILE CO., LTD
发明人： Se-yong Lee , Kyo-sik Hong , Hyun-Joo Jeon
IPC分类号： H04M1/725 , G06F3/0482 , H04M3/523 , G06F3/16 , H04M3/51 , H04W4/16 , G06F3/0484
CPC分类号： H04M1/72583 , H04M3/493 , H04M2203/254 , H04W4/16
摘要： The present invention provides a system and a method for controlling virtual ARS data using a mobile terminal. The system and the method for controlling virtual ARS data using a mobile terminal is capable of effectively reducing communication traffic without ARS construction costs or ARS counselors by downloading second-ranking screen data and voice data to a customer phone while matching each of the screen data with each of the voice data depending on a key selection of a customer to automatically output the screen data and the voice data, so as to provide an ARS service while a communication connection is released, and by allowing an application to automatically transmit ARS service information of the customer to a designated server or a designated terminal of the company when the ARS service performed by the customer's mobile terminal ends.
摘要翻译：本发明提供一种使用移动终端来控制虚拟ARS数据的系统和方法。使用移动终端来控制虚拟ARS数据的系统和方法能够有效地减少无ARS建设成本的通信流量，或者ARS辅导员通过将每个屏幕数据与每个语音数据取决于客户的密钥选择以自动输出屏幕数据和语音数据，以便在通信连接被释放时提供ARS服务，并且通过允许应用自动发送ARS服务信息当客户的移动终端执行的ARS服务结束时，客户到指定的服务器或公司的指定终端。

49. 发明申请

US20160119474A1 Dynamically Changing IVR Trees 审中-公开
标题翻译：动态变化IVR树
公开(公告)号：US20160119474A1
公开(公告)日：2016-04-28
申请号：US14986783
申请日：2016-01-04
申请人： AT&T Intellectual Property I, L.P.
发明人： Dale Malik , Richard A. Anderson
IPC分类号： H04M3/493
CPC分类号： H04M3/493 , H04M2203/254 , H04M2203/355
摘要： Methods, systems, and products dynamically change an interactive response system. Responses to a menu of prompts are monitored. A presentation order of the menu of prompts is automatically updated according to a set of rules. The set of rules describe qualifications for membership in a tier.
摘要翻译：方法，系统和产品动态地改变交互式响应系统。对提示菜单的响应进行监控。提示菜单的表示顺序根据一组规则自动更新。这套规则描述了层级成员资格。

50. 发明授权

US09270811B1 Visual options for audio menu 有权
标题翻译：音频菜单的视觉选项
公开(公告)号：US09270811B1
公开(公告)日：2016-02-23
申请号：US14494238
申请日：2014-09-23
申请人： Amazon Technologies, Inc.
发明人： Samuel Richard Atlas
IPC分类号： H04L12/58 , H04M1/725 , H04W4/12 , H04M3/51
CPC分类号： H04M1/72583 , H04M3/493 , H04M3/5166 , H04M2203/254 , H04M2203/551 , H04W4/12 , H04W4/16
摘要： Aspects of the disclosure provide replacement and/or augmentation of automated audio menus of automated communication platforms with interactive digital menus. A digital menu of options associated with an automated communication platform may be provided in response to a call from a communication device to the automated communication platform having an automated audio menu for interaction with such a platform. The digital menu can include options that correspond to options in the automated audio menu, and can be displayed at the communication device via interactive buttons or other actionable indicia. The digital menu also can include options representing shortcuts for specific responses to the automated communication platform and/or options for responses customized to the communication device and the automated communication platform. Shortcuts and/or customized options can be displayed at the communication device with indicia distinctive from other options corresponding to the automated audio menu.
摘要翻译：本公开的方面提供了具有交互式数字菜单的自动化通信平台的自动音频菜单的替换和/或增强。可以响应于从通信设备到具有用于与这样的平台交互的自动音频菜单的自动通信平台的呼叫来提供与自动通信平台相关联的选项的数字菜单。数字菜单可以包括对应于自动音频菜单中的选项的选项，并且可以通过交互式按钮或其他可操作的标记在通信设备处显示。数字菜单还可以包括表示针对自动通信平台的特定响应的快捷方式的选项和/或针对通信设备和自动通信平台定制的响应的选项。快捷键和/或定制选项可以在具有与自动音频菜单对应的其他选项不同的标记的通信设备上显示。

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