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1. 发明申请

US20160044477A1 VISUAL IVR USING CALL REDIRECT 有权
标题翻译： VISUAL IVR使用CALL REDIRECT
公开(公告)号：US20160044477A1
公开(公告)日：2016-02-11
申请号：US14921283
申请日：2015-10-23
申请人： AT&T INTELLECTUAL PROPERTY I, L.P.
发明人： Charles LANGEVIN , Brian NAB , Eric REED
IPC分类号： H04W4/16 , H04M3/493 , H04W12/06
CPC分类号： H04W4/16 , H04L63/0861 , H04L67/02 , H04M3/493 , H04M2203/254 , H04W12/06
摘要： A method is provided for redirecting a call initiated from a portable communication device. The method includes screening calls initiated from the portable communication device, and on the portable communication device, automatically redirecting the call initiated from the portable communication device from a normal communication network to a specified service provider communication network when the screening determines that the call matches predetermined criteria. The method also includes authenticating a user account, executing a visual IVR application that visually interacts with a user of the portable communication device upon authentication of the account, and forwarding the redirected call via a communication network to an alternate system when the authentication of the account fails. The method further includes retrieving personalized account information from the service provider for use by the visual IVR application upon authentication of the account, and displaying selected retrieved personalized account information.
摘要翻译：提供了一种用于重定向从便携式通信设备发起的呼叫的方法。该方法包括筛选从便携式通信设备发起的呼叫，并且在便携式通信设备上，当筛选确定呼叫与预定的呼叫匹配时，自动将从便携式通信设备发起的呼叫从正常通信网络重定向到指定的服务提供商通信网络标准该方法还包括认证用户帐户，执行视觉IVR应用程序，该视觉IVR应用程序在帐户认证时与便携式通信设备的用户可视地交互，并且当帐户认证时将经由通信网络的重定向呼叫转发到备用系统失败了该方法还包括从服务提供商检索个性化帐户信息，以便在验证帐户时视觉IVR应用程序使用，并显示所选择的检索到的个性化帐户信息。

2. 发明申请

US20170325080A1 VISUAL IVR USING CALL REDIRECT 有权
公开(公告)号：US20170325080A1
公开(公告)日：2017-11-09
申请号：US15657631
申请日：2017-07-24
申请人： AT&T INTELLECTUAL PROPERTY I, L.P.
发明人： Charles LANGEVIN , Brian NAB , Eric REED
IPC分类号： H04W4/16 , H04L29/08 , H04W12/06 , H04M3/493 , H04L29/06
CPC分类号： H04W4/16 , H04L63/0861 , H04L67/02 , H04M3/493 , H04M2203/254 , H04W12/06
摘要： A method enables a portable communication device to redirect a call initiated from the portable communication device and to execute a visual interactive voice response application for interfacing with a user. The method includes screening calls initiated from the portable communication device by a communication application resident on the portable communication device, and redirecting a call initiated from the portable communication device when the screening determines that the call matches predetermined criteria. The method also includes authenticating an account corresponding to the portable communication device that initiated the call by communicating with a service provider communication network, and executing a visual interactive voice response application that visually interacts with the user of the portable communication device upon authentication of the account by the service provider communication network.

3. 发明申请

US20140148125A1 VISUAL IVR USING CALL REDIRECT 有权
标题翻译： VISUAL IVR使用CALL REDIRECT
公开(公告)号：US20140148125A1
公开(公告)日：2014-05-29
申请号：US13688774
申请日：2012-11-29
申请人： AT&T INTELLECTUAL PROPERTY I, L.P.
发明人： Charles LANGEVIN , Brian NAB , Eric REED
IPC分类号： H04W4/16 , H04W12/06
CPC分类号： H04W4/16 , H04L63/0861 , H04L67/02 , H04M3/493 , H04M2203/254 , H04W12/06
摘要： A method enables a portable communication device to redirect a call initiated from the portable communication device and to execute a visual interactive voice response application for interfacing with a user. The method includes screening calls initiated from the portable communication device by a communication application resident on the portable communication device, and redirecting a call initiated from the portable communication device when the screening determines that the call matches predetermined criteria. The method also includes authenticating an account corresponding to the portable communication device that initiated the call by communicating with a service provider communication network, and executing a visual interactive voice response application that visually interacts with the user of the portable communication device upon authentication of the account by the service provider communication network.
摘要翻译：一种方法使得便携式通信设备能够重定向从便携式通信设备发起的呼叫并执行用于与用户接口的视觉交互式语音响应应用。该方法包括：通过驻留在便携式通信设备上的通信应用从便携式通信设备发起的呼叫，以及当筛选确定呼叫与预定标准相匹配时，重定向从便携式通信设备发起的呼叫。该方法还包括通过与服务提供商通信网络进行通信来认证与启动呼叫的便携式通信设备相对应的帐户，以及执行视觉交互式语音响应应用程序，该视觉交互式语音响应应用程序在认证该帐户时与便携式通信设备的用户可视地交互由服务提供商通信网络。

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