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21. 发明授权

US06542475B1 Method and system for providing enhanced call service features at remote locations 有权
标题翻译：用于在远程位置提供增强的呼叫服务功能的方法和系统
公开(公告)号：US06542475B1
公开(公告)日：2003-04-01
申请号：US09370766
申请日：1999-08-09
申请人： Srinivas Bala , Yihsiu Chen , Mark Jeffrey Foladare , Kathleen C. Fowler , Shelley B. Goldman , Shaoqing Q. Wang , Roy Philip Weber , Robert S. Westrich
发明人： Srinivas Bala , Yihsiu Chen , Mark Jeffrey Foladare , Kathleen C. Fowler , Shelley B. Goldman , Shaoqing Q. Wang , Roy Philip Weber , Robert S. Westrich
IPC分类号： H04Q1100
CPC分类号： H04Q3/62 , H04L63/08 , H04Q2213/13091 , H04Q2213/13096 , H04Q2213/1315 , H04Q2213/13175 , H04Q2213/13179 , H04Q2213/13199 , H04Q2213/13202 , H04Q2213/13209 , H04Q2213/1322 , H04Q2213/13224 , H04Q2213/1324 , H04Q2213/1326 , H04Q2213/13282 , H04Q2213/1329 , H04Q2213/13332 , H04Q2213/13337 , H04Q2213/13339 , H04Q2213/13375 , H04Q2213/13377 , H04Q2213/13384 , H04Q2213/13389 , H04Q2213/13405
摘要： A system and method for providing PBX-like functionality at a remote office location utilizes a remote office platform interposed between a data communications network and the conventional office PBX. A remotely located individual (such as a telecommuter) can “log in” to the remote office platform and, once the individual is authenticated, the platform can “push” a graphical user interface emulating a PBX station set to the remote employee's personal computer. As the individual activates the various PBX-like features (by “clicking” on a particular button on the screen) a command is returned to the remote office platform and ultimately communicated to the office PBX to affect the desired result (e.g., call transfer, hold, conference, etc.). Inbound traffic to the office PBX destined for the remote individual will be immediately forwarded by the PBX to the remote office platform to be communicated to that person's “soft phone” on the personal computer.
摘要翻译：用于在远程办公室位置提供类PBX功能的系统和方法利用介于数据通信网络和常规办公室PBX之间的远程办公平台。一个远程位置的个人（如远程办公人员）可以“登录”到远程办公室平台，一旦个人通过身份验证，该平台可以“推动”一个模拟PBX站的图形用户界面设置到远程员工的个人计算机。当个人激活各种类PBX的功能（通过在屏幕上的特定按钮上“点击”）命令返回到远程办公室平台，并最终传达到办公室PBX以影响所需的结果（例如，呼叫转移，举行，会议等）。到达远程个人的办公室PBX的入站流量将立即由集团电话转发到远程办公平台，以传达给个人计算机上该人的“软电话”。

22. 发明授权

US06343115B1 Method of announcing an internet call 失效
标题翻译：宣布互联网电话的方式
公开(公告)号：US06343115B1
公开(公告)日：2002-01-29
申请号：US08600690
申请日：1996-02-13
申请人： Mark Jeffrey Foladare , Shelley B. Goldman , David Phillip Silverman , Roy Philip Weber
发明人： Mark Jeffrey Foladare , Shelley B. Goldman , David Phillip Silverman , Roy Philip Weber
IPC分类号： H04M164
CPC分类号： H04L29/06 , H04M3/382 , H04M7/006 , H04M11/022 , Y10S379/90 , Y10S379/902
摘要： A called party is alerted to the presence of a voice call on the Internet (110) by a page that is automatically transmitted to the called party's pager (120) upon initiation of the call by a calling party from his terminal (101) running Internet voice communications software and equipped with a microphone (102) and speaker (103). The page is transmitted in response to a message sent by a service provider (115) on the Internet, which receives from the calling party's terminal on the Internet, information for identifying the called party's pager. The called party, upon receiving the page, connects to the called party on the Internet through his home terminal (105) that is running that same voice communications software and is also equipped with a microphone (106) and speaker (107), or through any such similarly equipped portable or fixed terminal (125) at any location from which the Internet can be accessed. Alternatively, the called party can answer the call on the Internet with a standard station set (131) by calling an Internet-savvy platform (130), which converts the packetized voice signal of the calling party into an analog signal and the analog voice signal of the called party into packets for transmission on the Internet.
摘要翻译：通过由主叫方从其运行互联网的终端（101）发起呼叫而自动发送到被叫方的寻呼机（120）的页面，被叫方在因特网（110）上警告语音呼叫的存在语音通信软件并配备有麦克风（102）和扬声器（103）。响应于因特网上的主叫方的终端接收到的因特网上的服务提供商（115）发送的消息来发送该页面，用于识别被叫方的寻呼机的信息。被叫方在接收到该页面时，通过他的家庭终端（105）在互联网上连接到正在运行相同语音通信软件的家庭终端（105），并且还配备有麦克风（106）和扬声器（107），或者通过在互联网可以访问的任何位置处的任何类似装备的便携式或固定终端（125）。或者，被叫方可以通过呼叫互联网精通平台（130）通过标准站组（131）来应答因特网上的呼叫，该平台将主叫方的分组语音信号转换为模拟信号，并且模拟语音信号被叫方在互联网上传输数据包。

23. 发明授权

US06268802B1 Personal reach system with improved paging capabilities 失效
标题翻译：具有改善寻呼功能的个人到达系统
公开(公告)号：US06268802B1
公开(公告)日：2001-07-31
申请号：US08801448
申请日：1997-02-18
申请人： Mark Jeffrey Foladare , Shelley B. Goldman , David Phillip Silverman , Roy Philip Weber
发明人： Mark Jeffrey Foladare , Shelley B. Goldman , David Phillip Silverman , Roy Philip Weber
IPC分类号： G08B522
CPC分类号： G08B3/1083
摘要： In order to minimize the number of transmitters from which a page is transmitted in a Personal Reach System in which a subscriber is paged to alert him or her of a waiting telephone call, the subscriber's last known location, the time at her or she was located there, and the elapsed time since being located there, are used to determine an outer perimeter of the geographic area in which the subscriber is likely to be presently located. A page is then transmitted to the subscriber from those transmitters which cover that geographic area. If the elapsed time is more than a predetermined threshold, during which period the subscriber could have traveled anywhere, a nationwide page, rather than a localized page, is transmitted.
摘要翻译：为了最小化在个人到达系统中发送页面的发送器的数量，在该系统中用户被呼叫以提醒他或她等待的电话呼叫，订户的最后已知位置，她或她所在的时间在那里，以及从那里所经过的时间用于确定订户很可能在其中所在的地理区域的外围。然后从覆盖该地理区域的那些发射机向用户发送一个页面。如果经过的时间大于预定阈值，则在该期间，用户可以在任何地方旅行，发送全国性的页面而不是本地化页面。

24. 发明授权

US06160853A Modem concentrator 失效
标题翻译：调制解调器集中器
公开(公告)号：US06160853A
公开(公告)日：2000-12-12
申请号：US21030
申请日：1998-02-09
申请人： Vijay K. Bhagavath , Joseph Thomas O'Neil , Roy Philip Weber
发明人： Vijay K. Bhagavath , Joseph Thomas O'Neil , Roy Philip Weber
IPC分类号： H04L12/931 , H04L27/00
CPC分类号： H04L49/351
摘要： A modem concentrator is provided that creates network-initiated connections to users of the network. According to the method, active downstream data is received from a data network at one data port. A controller of the modem concentrator reads the active downstream data and compares recipient information contained therein with stored identifiers of users. The identifiers are stored in association with identifiers of a user-side port to which the modem concentrator is connected. The controller identifies another data port associated with the identified recipient and causes a connection to be made between the one data port where the downstream data is received and the other data port connected to the user. The modem concentrator provides a use-once registration feature. When the concentrator processes upstream data, data from a user to be delivered to the network, it reads the upstream data to identify source information identifying the user that generated it. It stores the source information for use in later network-initiated connection attempts.
摘要翻译：提供了一种调制解调器集中器，其创建网络发起的与网络用户的连接。根据该方法，在一个数据端口从数据网络接收活跃的下行数据。调制解调器集中器的控制器读取活动的下游数据，并将其中包含的接收者信息与存储的用户标识符进行比较。标识符与调制解调器集中器连接到的用户侧端口的标识符相关联地存储。控制器识别与识别的接收者相关联的另一个数据端口，并且导致在接收下游数据的一个数据端口与连接到用户的另一个数据端口之间进行连接。调制解调器集中器提供一次性使用注册功能。当集中器处理上游数据时，来自用户的数据将被传送到网络，它读取上游数据以识别识别生成它的用户的源信息。它存储源信息以供以后的网络启动连接尝试使用。

25. 发明授权

US6144839A Alphanumeric paging system 失效
标题翻译：字母数字寻呼系统
公开(公告)号：US6144839A
公开(公告)日：2000-11-07
申请号：US832876
申请日：1997-04-04
申请人： Mark Jeffrey Foladare , Shelley B. Goldman , Philippe Jakimowicz , David Phillip Silverman , Roy Philip Weber
发明人： Mark Jeffrey Foladare , Shelley B. Goldman , Philippe Jakimowicz , David Phillip Silverman , Roy Philip Weber
IPC分类号： G08B5/22 , H04W88/18 , H04Q7/14
CPC分类号： H04W88/185 , G08B5/229
摘要： An apparatus and method provide a database in a pager that contains menus that may be displayed on a pager display. A paging service sends a page including an identification to the pager. The pager receives the identification, retrieves a menu from the pager database and displays the menu. The pager responds to the page based on a selection selected from the displayed menu.
摘要翻译：一种设备和方法在寻呼机中提供包含可以在寻呼机显示器上显示的菜单的数据库。寻呼服务将包含识别码的页面发送到寻呼机。寻呼机接收该标识，从寻呼机数据库检索菜单并显示菜单。寻呼机根据从显示的菜单中选择的选择来响应该页面。

26. 发明授权

US6049602A Virtual call center 失效
标题翻译：虚拟呼叫中心
公开(公告)号：US6049602A
公开(公告)日：2000-04-11
申请号：US933518
申请日：1997-09-18
申请人： Mark Jeffrey Foladare , Shelley B. Goldman , David Phillip Silverman , Shaoqing Q. Wang , Roy Philip Weber , Robert S. Westrich
发明人： Mark Jeffrey Foladare , Shelley B. Goldman , David Phillip Silverman , Shaoqing Q. Wang , Roy Philip Weber , Robert S. Westrich
IPC分类号： H04M3/38 , H04M3/51 , H04M7/12 , H04M3/00
CPC分类号： H04M3/5125 , H04M3/382 , H04M3/5175 , H04M3/5191 , H04M7/12
摘要： Call center functions are provided to a plurality of remotely located customer service representatives (CSRs) via a data network, such as the Internet. Each CSR station includes a telephone and a computer. Separate log-in procedures for the computer and the telephone improve system security. Incoming calls are routed to an available CSR. A call control server provides call control pages that include a set of clickable commands (e.g., transfer, hold, conference, speed-dial buttons, and the like) and telephone digits to CSR computers that allow CSRs to remotely control telephone calls. A merchant server can also provide a merchant application page to CSR computers to allow CSRs to process customer calls.
摘要翻译：通过诸如因特网之类的数据网络将呼叫中心功能提供给多个远程位置的客户服务代表（CSR）。每个CSR站包括电话和电脑。计算机和电话的单独登录过程可以提高系统的安全性。来电将路由到可用的CSR。呼叫控制服务器提供呼叫控制页面，该呼叫控制页面包括允许CSR远程控制电话呼叫的CSR计算机的一组可点击命令（例如，传送，保持，会议，快速拨号按钮等）和电话号码。商家服务器还可以向CSR计算机提供商家应用页面，以允许CSR处理客户呼叫。

27. 发明授权

US5987508A Method of providing seamless cross-service connectivity in telecommunications network 失效
标题翻译：在电信网络中提供无缝跨业务连接的方法
公开(公告)号：US5987508A
公开(公告)日：1999-11-16
申请号：US910307
申请日：1997-08-13
申请人： Sanjay Agraharam , Prasad Balagopalan , Marian Rogers Croak , Tom Evslin , Stephen M. Gurey , Ping Benjamin Hu , Ram S. Ramamurthy , Richard T. Roca , David Hilton Shur , Sandeep Sibal , Peter H. Stuntebeck , Roy Philip Weber , Aleksandr Zelezniak
发明人： Sanjay Agraharam , Prasad Balagopalan , Marian Rogers Croak , Tom Evslin , Stephen M. Gurey , Ping Benjamin Hu , Ram S. Ramamurthy , Richard T. Roca , David Hilton Shur , Sandeep Sibal , Peter H. Stuntebeck , Roy Philip Weber , Aleksandr Zelezniak
IPC分类号： H04L12/58 , H04L29/12 , G06F13/00
CPC分类号： H04L29/12594 , H04L29/12896 , H04L51/28 , H04L61/301 , H04L61/304 , H04L61/307 , H04L61/605
摘要： Cross-service connectivity between use of the telephone network and use of an e-mail data network is provided by enabling a recipient of an e-mail message to receive e-mail messages through an alias e-mail address which is directly associated with the recipient's telephone number. Thus, the alias e-mail address consists of the recipient's telephone number as the recipient name at a well-known and publicized common domain name server. A sender therefore addresses an e-mail message to the recipient to that alias e-mail address using the recipient's alias telephone number name. A message addressed to the alias e-mail address is sent to a translation server at that known domain name, where the alias telephone number-recipient name is translated to the actual e-mail address comprising the recipient's actual name and associated domain name server, and the message is then forwarded to that recipient at that actual e-mail address. Such aliasing capabilities are effected through a registration process in which the recipient registers for such a service and provides to the translation server his or her actual e-mail address and associated telephone number to which senders of messages to that recipient can use to address e-mail messages.
摘要翻译：通过使电子邮件的收件人能够通过别名电子邮件地址接收电子邮件信息来提供使用电话网络和使用电子邮件数据网络之间的跨服务连接，该别名电子邮件地址与收件人的电话号码。因此，别名电子邮件地址由收件人的电话号码作为知名和公开的通用域名服务器的收件人姓名。因此，发件人使用收件人的别名电话号码名称向收件人发送到该别名电子邮件地址的电子邮件。寻址到别名电子邮件地址的消息以已知域名发送到翻译服务器，其中别名电话号码 - 收件人名称被转换为包括接收者的实际名称和相关域名服务器的实际电子邮件地址，然后该邮件将以该实际的电子邮件地址转发给该收件人。这种混叠功能通过注册过程实现，其中接收方注册这样的服务，并向翻译服务器提供他或她的实际电子邮件地址和相关联的电话号码，向该接收者发送消息的发送者可以使用该电子邮件地址和相关联的电话号码来寻址电子邮件，电子邮件

28. 发明授权

US5960064A Call screening method and apparatus for use in completing telephone calls 失效
标题翻译：用于完成电话呼叫的呼叫筛选方法和装置
公开(公告)号：US5960064A
公开(公告)日：1999-09-28
申请号：US520425
申请日：1995-08-29
申请人： Mark Jeffrey Foladare , Shelley B. Goldman , David Phillip Silverman , Roy Philip Weber
发明人： Mark Jeffrey Foladare , Shelley B. Goldman , David Phillip Silverman , Roy Philip Weber
IPC分类号： H04M3/42 , H04M1/64 , H04M1/658 , H04M3/20 , H04M3/38 , H04M3/428 , H04M3/436 , H04M3/48 , H04M3/533 , H04M3/54 , H04M3/56 , H04M3/58 , H04M11/02 , H04Q3/00 , H04Q7/06 , H04Q7/08 , H04Q7/12 , H04Q7/38
CPC分类号： H04M3/42229 , H04M3/20 , H04M3/436 , H04M3/48 , H04M3/54 , H04Q3/002 , H04Q3/005 , H04M11/022 , H04M2201/14 , H04M3/382 , H04M3/4283 , H04M3/533 , H04M3/56 , H04M3/58 , H04Q2213/13097 , H04Q2213/13098 , H04Q2213/13173 , H04Q2213/1324 , H04Q2213/13256 , H04Q2213/1328 , H04Q2213/13282 , H04Q2213/13374 , H04Q2213/13377 , H04Q2213/13513
摘要： A system and method for providing personal communications services are disclosed. A bridging and signaling unit implements a bridge for connecting telephone calls between a caller, a called party, and an alternate destination. A caller who calls the personal telephone number associated with a called party is held at the bridging and signaling unit while waiting for a return telephone call from the called party. The called party is alerted to the existence of the call through a paging system. If the time period during which the caller is on hold exceeds a timeout period, the caller will be connected to an alternate destination, such as a secretary, an answering service, or a voice messaging system. If the called party places the return telephone call while the caller is connected to the alternate destination, the called party will be connected to the caller and the alternate destination in such a manner that the called party can hear the conversation between the caller and the alternate destination, but the caller and the alternate destination cannot hear the called party and do not know that the called party has connected, i.e. the called party is on mute mode. After screening the call, the called party may then indicate that he/she wishes to be connected to the caller, at which time the connection to the alternate destination is terminated and the caller and the called party are connected such that they can speak with each other. If the called party does not wish to speak to the caller, he/she may hang up, and the connection between the caller and the alternate destination may continue.
摘要翻译：公开了一种用于提供个人通信服务的系统和方法。桥接和信令单元实现用于在呼叫者，被叫方和备用目的地之间连接电话呼叫的桥。呼叫与被叫方相关联的个人电话号码的呼叫者在等待来自被叫方的返回电话呼叫时保持在桥接和信令单元。被叫方通过寻呼系统提醒呼叫的存在。如果呼叫者处于保持时间段超过超时时间，呼叫者将被连接到备用目的地，例如秘书，应答服务或语音消息系统。如果被叫方在呼叫方连接到备用目的地时发出回拨电话，被叫方将以被叫方可以听到来电者和候选人之间的对话的方式连接到主叫方和备用目的地目的地，但呼叫者和备用目的地不能听到被叫方，不知道被叫方已经连接，即被叫方是静音模式。在对该呼叫进行筛选之后，被叫方然后可以指示他/她希望连接到呼叫者，此时终止与备用目的地的连接，并且主叫方和被叫方连接，使得他们可以与每个其他。如果被叫方不想对呼叫者说话，他/她可能会挂断电话，并且主叫方和备用目的地之间的连接可能会继续。

29. 发明授权

US5905777A E-mail paging system 失效
标题翻译：电子邮件寻呼系统
公开(公告)号：US5905777A
公开(公告)日：1999-05-18
申请号：US720128
申请日：1996-09-27
申请人： Mark Jeffrey Foladare , Shelley B. Goldman , David Phillip Silverman , Roy Philip Weber , Robert S. Westrich
发明人： Mark Jeffrey Foladare , Shelley B. Goldman , David Phillip Silverman , Roy Philip Weber , Robert S. Westrich
IPC分类号： G06F13/00 , H04L12/58 , H04M11/00
CPC分类号： H04L12/585 , H04L12/5855 , H04L51/12 , H04L51/14 , H04L12/5895
摘要： E-Mail messages transmitted over an E-Mail network are routed to an E-Mail server servicing the recipient, where useful E-Mail messages can be identified, separated from the junk mail, and forwarded as directed by the recipient. The E-Mail server sends a summary of the E-Mail message to the recipient over a different network so that the recipient can select a forwarding destination for the message. The recipient sends a selection signal to the E-mail server which then forwards the E-Mail message to the selected destination. The E-Mail message can be forwarded by the server over another network, such as the public telephone network, to a computer or a FAX machine at the recipient's office, home or other destination.
摘要翻译：通过电子邮件网络发送的电子邮件消息将路由到为收件人提供服务的电子邮件服务器，可以识别有用的电子邮件消息，与垃圾邮件分离，并按收件人的指示进行转发。电子邮件服务器通过不同的网络将电子邮件消息的摘要发送给收件人，以便收件人可以选择邮件的转发目的地。接收方向电子邮件服务器发送选择信号，该服务器然后将电子邮件消息转发到所选择的目的地。电子邮件消息可以由服务器通过另一个网络（如公共电话网络）转发到收件人办公室，家庭或其他目的地的计算机或传真机。

30. 发明授权

US5761277A personal mobile communication system 失效
标题翻译：个人移动通信系统
公开(公告)号：US5761277A
公开(公告)日：1998-06-02
申请号：US851315
申请日：1997-05-05
申请人： Mark Jeffrey Foladare , Shelley B. Goldman , Nancy Murray , David Phillip Silverman , Yao-Chung Tsao , Roy Philip Weber
发明人： Mark Jeffrey Foladare , Shelley B. Goldman , Nancy Murray , David Phillip Silverman , Yao-Chung Tsao , Roy Philip Weber
IPC分类号： H04M1/64 , H04M1/658 , H04M3/20 , H04M3/38 , H04M3/42 , H04M3/428 , H04M3/436 , H04M3/48 , H04M3/533 , H04M3/54 , H04M3/56 , H04M3/58 , H04M11/02 , H04Q3/00 , H04Q7/06 , H04Q7/08 , H04Q7/12
CPC分类号： H04M3/42229 , H04M3/20 , H04M3/436 , H04M3/48 , H04M3/54 , H04Q3/002 , H04Q3/005 , H04M11/022 , H04M3/382 , H04M3/4283 , H04M3/533 , H04M3/56 , H04M3/58 , H04Q2213/13097 , H04Q2213/13098 , H04Q2213/13173 , H04Q2213/1324 , H04Q2213/13256 , H04Q2213/1328 , H04Q2213/13282 , H04Q2213/13374 , H04Q2213/13377 , H04Q2213/13513
摘要： We have recognized that in the prior art, to insure that there is at least some communication between the calling and called parties, when the called party is unavailable to take a call, the calling party may be connected to an alternate destination, e.g., a voice messaging system, and the caller's telephone call is considered completed. If the called party thereafter becomes available, the called party is not connected to the caller's telephone call. However, in accordance with the principles of the invention, this problem is overcome by, in response to receipt of an indication that the called party is available for a caller's telephone call after the caller's telephone call has already been connected to an alternate destination, a) disconnecting the caller's telephone call from the alternate destination and, instead, b) connecting it the called party, thus interrupting the connection between the caller and the alternate destination. Optionally, a tone or announcement may be supplied to the caller to indicate that the called party will now be connected "live" to the caller.
摘要翻译：我们已经认识到，在现有技术中，为了确保主叫和被叫方之间至少有一些通信，当被叫方不能接听电话时，主叫方可以连接到备用目的地，例如，语音消息系统，并且呼叫者的电话被认为是完成的。如果被叫方此后可用，被叫方不连接到呼叫者的电话呼叫。然而，根据本发明的原理，通过在呼叫者的电话呼叫已经连接到备用目的地之后响应于接收到被叫方可用于呼叫者的电话呼叫的指示来克服该问题，）将主叫方的电话呼叫从备用目的地断开，而不是b）将被叫方连接起来，从而中断呼叫者和备用目的地之间的连接。可选地，可以向呼叫者提供音调或通知，以指示被叫方现在将“直播”连接到呼叫者。

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