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    • 16. 发明申请
    • Conducting assisted self-service transactions
    • 进行辅助自助交易
    • US20080097883A1
    • 2008-04-24
    • US12001828
    • 2007-12-13
    • John SavageNorman Taylor
    • John SavageNorman Taylor
    • G06Q40/00
    • G07F19/201G06Q40/00G07F19/20G07F19/211
    • A system for use in assisting a self-service transaction at a service facility includes one or more self-service terminals, each configured to gather transaction information associated with a customer who is engaged in a business transaction with the service facility through the self-service terminal. The system also includes a teller terminal that (a) receives at least some of the transaction information by electronic means and displays it for viewing by a human representative of the service facility while the business transaction is still in progress, and (b) receives input from the human representative that allows completion of the business transaction.
    • 用于在服务设施处协助自助服务交易的系统包括一个或多个自助终端,每个自助终端被配置为收集与通过自助服务与服务设施进行商业交易的顾客相关联的交易信息 终奌站。 该系统还包括一个柜员终端,(a)通过电子手段接收交易信息中的至少一部分,并且在业务交易仍在进行中的情况下,将其显示给服务设施的人类代表进行观看,并且(b)接收输入 来自允许完成业务交易的人类代表。
    • 19. 发明申请
    • Self-service terminal
    • 自助终端
    • US20050205675A1
    • 2005-09-22
    • US11082533
    • 2005-03-17
    • John Savage
    • John Savage
    • G07F19/00G06F17/60
    • G07F19/207G07F19/20
    • A self-service terminal (10) comprising a plurality of components associated with a valuable media, such as a card reader (28) or cash dispenser (30). Each component includes or is associated with one or more sensors for detecting potentially fraudulent activity and a component agent (34) for generating a warning signal in the event that such activity is detected. Also provided is a higher level agent (38) that is operable to receive warning signals from the component agents (34), and use the received signals to identify potentially fraudulent activity. By providing a hierarchy of fraud detection agents (34,38), the likelihood of a fraud being successfully detected is improved.
    • 一种自助终端(10),包括与有价介质相关联的多个组件,例如读卡器(28)或自动提款机(30)。 每个组件包括或与一个或多个用于检测潜在欺诈活动的传感器相关联,以及用于在检测到这种活动的情况下产生警告信号的组件代理(34)。 还提供了可操作以从组件代理(34)接收警告信号的较高级代理(38),并且使用所接收的信号来识别潜在的欺诈活动。 通过提供欺诈检测代理(34,38)的层次结构,提高了成功检测到欺诈的可能性。