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    • 1. 发明申请
    • Dynamic program support links
    • 动态程序支持链接
    • US20080046416A1
    • 2008-02-21
    • US11506422
    • 2006-08-18
    • Mai-Ian Tomsen BukovecJeanine E. SpenceEric D. KiddGary J. Purchase
    • Mai-Ian Tomsen BukovecJeanine E. SpenceEric D. KiddGary J. Purchase
    • G06F17/30
    • G06F16/9032
    • Described is a technology by which support information (e.g., help and/or other information) related to a computer program is automatically and dynamically searched with respect to a task of that program, with the results of the search aggregated for output in relation to the program. For example, the search may be based on active context data of the task (e.g., such as error data and the current operating environment), so that the support information that is located matches what is likely relevant. User preference data and default data may be used to narrow the search to specific sites, such as community forums that have been deemed to be valuable. Other input used to generate the query or queries may include historical and/or statistical data, and/or explicit user input.
    • 描述了一种技术,通过该技术,与计算机程序相关的支持信息(例如,帮助和/或其他信息)相对于该程序的任务被自动和动态搜索,搜索结果被聚合以便输出相对于 程序。 例如,搜索可以基于任务的活动上下文数据(例如,诸如错误数据和当前操作环境),使得所位于的支持信息匹配可能相关的信息。 用户偏好数据和默认数据可用于将搜索缩小到特定站点,例如被认为有价值的社区论坛。 用于生成查询或查询的其他输入可以包括历史和/或统计数据和/或显式用户输入。
    • 3. 发明授权
    • Targeted user interface fall-through
    • 有针对性的用户界面崩溃
    • US07761809B2
    • 2010-07-20
    • US11395873
    • 2006-03-30
    • Mai-Ian Tomsen BukovecEric B. WatsonEric C. Kool-BrownThomas William Keane
    • Mai-Ian Tomsen BukovecEric B. WatsonEric C. Kool-BrownThomas William Keane
    • G06F9/00G06F3/00G05B15/00
    • G06F3/048
    • Targeted user interfaces of managed applications can be displayed in a number of ways. Targeted user interfaces can be displayed, at a management computer server, based on task templates associated with tasks selected in a user interface of a management application running on the management computer server. Targeted user interfaces can be displayed, at a management computer server, based on a chosen task template associated with a task selected in a user interface of a management application running on the management computer server. A task template can be chosen from one or more task templates associated with a selected task. Objects can be displayed in a user interface of a management application, and based on a selection of an object, tasks can be displayed.
    • 受管应用程序的目标用户界面可以以多种方式显示。 可以在管理计算机服务器处,基于在管理计算机服务器上运行的管理应用的用户界面中选择的任务相关联的任务模板来显示目标用户界面。 可以在管理计算机服务器处,基于与在管理计算机服务器上运行的管理应用的用户界面中选择的任务相关联的所选择的任务模板来显示目标用户界面。 可以从与所选任务相关联的一个或多个任务模板中选择任务模板。 对象可以显示在管理应用程序的用户界面中,并且基于对对象的选择,可以显示任务。
    • 4. 发明申请
    • Targeted user interface fall-through
    • 有针对性的用户界面崩溃
    • US20070234210A1
    • 2007-10-04
    • US11395873
    • 2006-03-30
    • Mai-Ian Tomsen BukovecEric B. WatsonEric C. Kool-BrownThomas William Keane
    • Mai-Ian Tomsen BukovecEric B. WatsonEric C. Kool-BrownThomas William Keane
    • G06F3/00
    • G06F3/048
    • Targeted user interfaces of managed applications can be displayed in a number of ways. Targeted user interfaces can be displayed, at a management computer server, based on task templates associated with tasks selected in a user interface of a management application running on the management computer server. Targeted user interfaces can be displayed, at a management computer server, based on a chosen task template associated with a task selected in a user interface of a management application running on the management computer server. A task template can be chosen from one or more task templates associated with a selected task. Objects can be displayed in a user interface of a management application, and based on a selection of an object, tasks can be displayed.
    • 受管应用程序的目标用户界面可以以多种方式显示。 可以在管理计算机服务器处,基于在管理计算机服务器上运行的管理应用的用户界面中选择的任务相关联的任务模板来显示目标用户界面。 可以在管理计算机服务器处,基于与在管理计算机服务器上运行的管理应用的用户界面中选择的任务相关联的所选择的任务模板来显示目标用户界面。 可以从与所选任务相关联的一个或多个任务模板中选择任务模板。 对象可以显示在管理应用程序的用户界面中,并且基于对对象的选择,可以显示任务。
    • 5. 发明授权
    • Task template update based on task usage pattern
    • 基于任务使用模式更新任务模板
    • US07694294B2
    • 2010-04-06
    • US11377510
    • 2006-03-15
    • Mai-Ian Tomsen BukovecEric B. WatsonEdward K. Tremblay
    • Mai-Ian Tomsen BukovecEric B. WatsonEdward K. Tremblay
    • G06F9/44G06F15/16
    • G06F8/60
    • The usefulness of task templates can be maintained in a number of ways. Task templates can be updated on a client server from a remote task update server by initiating communication with the remote task update server, selecting a task template from a list of available task templates presented by the remote task update server, and downloading the selected task template to the client server in a format defined by a schema. Task templates can be updated on a client server by receiving a request from the client server, presenting a task template based on the request, receiving a selection of the task template, and transmitting the task template to the client server in a format defined by a schema. Task templates can also be managed by downloading task templates, assigning group names, and storing the downloaded task templates in a database.
    • 任务模板的有用性可以通过多种方式进行维护。 可以通过发起与远程任务更新服务器的通信,从远程任务更新服务器在客户端服务器上更新任务模板,从远程任务更新服务器呈现的可用任务模板的列表中选择任务模板,并下载所选择的任务模板 以由模式定义的格式发送给客户端服务器。 任务模板可以在客户端服务器上通过接收来自客户端服务器的请求,基于请求呈现任务模板,接收任务模板的选择,并以 模式。 还可以通过下载任务模板,分配组名称和将下载的任务模板存储在数据库中来管理任务模板。
    • 6. 发明申请
    • Management of extensibility servers and applications
    • 扩展服务器和应用程序的管理
    • US20070233831A1
    • 2007-10-04
    • US11392084
    • 2006-03-28
    • Edward K. TremblayMai-Ian Tomsen BukovecEric B. Watson
    • Edward K. TremblayMai-Ian Tomsen BukovecEric B. Watson
    • G06F15/173
    • H04L67/16H04L67/125
    • Extensibility computer servers and extensibility applications can be managed. Extensibility computer servers and extensibility applications can be discovered using a management application on a management computer server. An extensibility agent can be installed on an extensibility computer server, and used to provide status information. Tasks can be created for managing extensibility computer servers and extensibility applications. Entity groups representing extensibility computer servers and extensibility applications can be displayed and selected. Extensibility computer servers and extensibility applications can be displayed based on the selection of an entity group. Task templates associated with a selected entity group can be displayed.
    • 可扩展性计算机服务器和可扩展性应用程序可以管理。 可以使用管理计算机服务器上的管理应用程序发现可扩展性计算机服务器和可扩展性应用程序。 可扩展代理可以安装在可扩展性计算机服务器上,用于提供状态信息。 可以创建任务来管理可扩展性计算机服务器和可扩展性应用程序。 可以显示和选择表示可扩展性计算机服务器和可扩展性应用程序的实体组。 可扩展性计算机服务器和可扩展性应用程序可以根据实体组的选择进行显示。 可以显示与所选实体组相关联的任务模板。
    • 8. 发明授权
    • Displaying users connected to computer servers
    • 显示连接到计算机服务器的用户
    • US07562303B2
    • 2009-07-14
    • US11395462
    • 2006-03-30
    • Kanchuki SarmaMai-Ian Tomsen BukovecEric B. WatsonRyan Randal ElliottEric C. Kool-Brown
    • Kanchuki SarmaMai-Ian Tomsen BukovecEric B. WatsonRyan Randal ElliottEric C. Kool-Brown
    • G06F3/00
    • H04L41/5035H04L41/0893H04L41/22H04L67/22
    • User connection information can be displayed. User connection information can represent user connections to a plurality of computer servers of a multi-server system. User connection information can be received from a plurality of computer servers, user details can be obtained, and a representation of the user connection information for the plurality of computer servers can be displayed. Users connected to computer servers can be notified by displaying a representation of user connection information, displaying a user-notification task, receiving a selection of the user notification task, and notifying the users of an event. User connection information can be retrieved and displayed by retrieving user connection information from a plurality computer servers of a multi-server system, storing the retrieved user connection information, and displaying a representation of the user connection information based on the stored user connection information.
    • 可以显示用户连接信息。 用户连接信息可以表示到多服务器系统的多个计算机服务器的用户连接。 可以从多个计算机服务器接收用户连接信息,可以获得用户细节,并且可以显示用于多个计算机服务器的用户连接信息的表示。 可以通过显示用户连接信息的表示,显示用户通知任务,接收用户通知任务的选择以及通知用户事件来通知连接到计算机服务器的用户。 可以通过从多服务器系统的多个计算机服务器检索用户连接信息来存储检索到的用户连接信息,并且基于存储的用户连接信息显示用户连接信息的表示来检索和显示用户连接信息。