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1. 发明公开

KR1020070096608A 콜 처리 방법.방법을 실행하는 프로그램을 기록한 저장매체및 콜 처리 시스템 失效
标题翻译：呼叫处理方法，存储中文记录方法程序和呼叫处理系统
公开(公告)号：KR1020070096608A
公开(公告)日：2007-10-02
申请号：KR1020060027426
申请日：2006-03-27
申请人： 주식회사 한맥소프트웨어
发明人： 이해신 , 이동춘 , 이철희 , 성승준
IPC分类号： H04M3/51 , H04M3/523
CPC分类号： H04M3/5183 , H04M3/5238
摘要： A call processing method, a storage medium storing a program for executing the method, and a call processing system are provided to prevent call concentration and the generation of an unnecessary call charge due to a repeated call attempt when a call to a consultant is not possible for a long time. An origination target DB(DataBase)(50) stores one or more of a call-origination target and call-origination time information. A pattern DB(60) stores pattern information related to the average number of waiting consultants of each working time. An exchange(10) transfers incoming-call information. The first server(20) receives the incoming-call information from the exchange(10) and connects a call between a consultant and a client. When a client wants to be connected with a consultant, an automatic response/originating unit(30) makes the exchange(10) forward a call to a consultant. When call connection to a consultant is not possible, the automatic response/originating unit(30) transfers origination time information to the client and connects a call between the client and a consultant at a corresponding origination time. When a call connection between the consultant and the client fails, the second server(40) calculates a call origination expectation time, corrects it based on the pattern information to induce origination time information, and transmits it to the client.
摘要翻译：提供呼叫处理方法，存储用于执行该方法的程序的存储介质和呼叫处理系统，以防止在不能呼叫顾问时由于重复呼叫尝试而产生的呼叫集中和产生不必要的呼叫费用需很长时间。起始目标DB（DataBase）（50）存储呼叫发起目标和呼叫发起时间信息中的一个或多个。模式DB（60）存储与每个工作时间的平均等待顾问人数相关的模式信息。交换机（10）传送来电信息。第一服务器（20）从交换机（10）接收来话呼叫信息，并且连接顾问和客户端之间的呼叫。当客户想要与顾问联系时，自动应答/发起单元（30）使交换（10）转发给顾问。当不能与顾问进行呼叫连接时，自动应答/发起单元（30）将发起时间信息传送到客户端，并在相应的发起时间连接客户端和顾问之间的呼叫。当顾问和客户端之间的呼叫连接失败时，第二服务器（40）计算呼叫发起期望时间，根据模式信息对其进行纠正，以引发发起时间信息，并将其发送给客户端。

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