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1. 发明授权

US07505572B2 Caller information system 有权
标题翻译：来电信息系统
公开(公告)号：US07505572B2
公开(公告)日：2009-03-17
申请号：US10847537
申请日：2004-05-17
申请人： William McCullough , Brian Maguire , Karen Maguire , Richard Goldberg , Marla Goldberg
发明人： William McCullough , Brian Maguire , Karen Maguire , Richard Goldberg , Marla Goldberg
IPC分类号： H04M11/00
CPC分类号： H04M3/5183 , H04M3/42068
摘要： A system is provided for managing telephone calls made to special service numbers. Information extracted from incoming telephone calls can be received by a system server and cross-referenced with a database to obtain cross-referenced caller information pertaining to previous customer telephone calls and/or in person customer meetings. The cross-referenced caller information can be passed to a client workstation and displayed to the user in the form of an industry-specific template formatted in accordance with the business needs of the user. The template can be automatically populated with the cross-referenced caller information. During the telephone call, the user can view and update the caller information, thereby maintaining a retrievable record of the telephone call. With regard to the multi-housing industry in particular, caller information can be displayed in the form of a guest card template and/or a service card template.
摘要翻译：提供一种用于管理对特殊服务号码进行电话呼叫的系统。从进入的电话呼叫提取的信息可以由系统服务器接收并与数据库交叉参考，以获得与先前的客户电话呼叫和/或个人客户会议相关的交叉引用的呼叫者信息。交叉引用的呼叫者信息可以被传递到客户端工作站，并以根据用户的业务需求格式化的行业特定模板的形式向用户显示。可以使用交叉引用的呼叫者信息自动填充该模板。在电话呼叫期间，用户可以查看和更新呼叫者信息，从而保持电话呼叫的可检索记录。对于多房业尤其是，可以以访客卡模板和/或服务卡模板的形式显示呼叫者信息。

2. 发明申请

US20100250451A1 Customer Information System 审中-公开
标题翻译：客户信息系统
公开(公告)号：US20100250451A1
公开(公告)日：2010-09-30
申请号：US12698978
申请日：2010-02-02
申请人： William McCullough , Brian Maguire , Karen Maguire , Richard Goldberg , Marla Goldberg
发明人： William McCullough , Brian Maguire , Karen Maguire , Richard Goldberg , Marla Goldberg
IPC分类号： G06Q10/00 , G06Q30/00 , G06F15/16 , G06F17/30 , G06K7/08
CPC分类号： H04M3/5183 , G06Q30/016 , H04M3/42068 , H04M3/5235 , H04M15/08 , H04M15/09 , H04M15/80 , H04M15/8066 , H04M15/8083 , H04M2215/0192
摘要： A system is provided for managing incoming communications placed in response to advertising, online content, and/or special service numbers. Information extracted from incoming communications can be received by a system server and cross-referenced with a database to obtain cross-referenced customer information pertaining to previous customer communications in the form of online communications, telephone calls, and/or in person customer meetings. The cross-referenced customer information can be passed to a client workstation and displayed to the user in the form of an industry-specific template formatted in accordance with the business needs of the user. The template can be automatically populated with the cross-referenced customer information. The user can view and update the customer information, thereby maintaining a retrievable record of the communication. With regard to the multi-housing industry in particular, customer information can be displayed in the form of a guest card template and/or a service card template.
摘要翻译：提供了一种用于管理响应于广告，在线内容和/或特殊服务号码放置的传入通信的系统。从进入通信中提取的信息可以由系统服务器接收并与数据库交叉参考，以在线通信，电话呼叫和/或个人客户会议的形式获得与之前的客户通信有关的交叉引用的客户信息。交叉引用的客户信息可以被传递到客户端工作站，并以根据用户的业务需求格式化的行业特定模板的形式显示给用户。模板可以自动填充交叉引用的客户信息。用户可以查看和更新客户信息，从而维护通信的可检索记录。特别是对于多住房行业，客户信息可以以访客卡模板和/或服务卡模板的形式显示。

3. 发明申请

US20100232586A1 CALLER INFORMATION SYSTEM 审中-公开
标题翻译：电话信息系统
公开(公告)号：US20100232586A1
公开(公告)日：2010-09-16
申请号：US12269279
申请日：2008-11-12
申请人： William McCullough , Brian Maguire , Karen Maguire , Richard Goldberg , Marla Goldberg
发明人： William McCullough , Brian Maguire , Karen Maguire , Richard Goldberg , Marla Goldberg
IPC分类号： H04M15/06
CPC分类号： H04M3/5183 , H04M3/42068
摘要： A system is provided for managing telephone calls made to special service numbers. Information extracted from incoming telephone calls can be received by a system server and cross-referenced with a database to obtain cross-referenced caller information pertaining to previous customer telephone calls and/or in person customer meetings. The cross-referenced caller information can be passed to a client workstation and displayed to the user in the form of an industry-specific template formatted in accordance with the business needs of the user. The template can be automatically populated with the cross-referenced caller information. During the telephone call, the user can view and update the caller information, thereby maintaining a retrievable record of the telephone call. With regard to the multi-housing industry in particular, caller information can be displayed in the form of a guest card template and/or a service card template.
摘要翻译：提供一种用于管理对特殊服务号码进行电话呼叫的系统。从进入的电话呼叫提取的信息可以由系统服务器接收并与数据库交叉参考，以获得与先前的客户电话呼叫和/或个人客户会议相关的交叉引用的呼叫者信息。交叉引用的呼叫者信息可以被传递到客户端工作站，并以根据用户的业务需求格式化的行业特定模板的形式向用户显示。可以使用交叉引用的呼叫者信息自动填充该模板。在电话呼叫期间，用户可以查看和更新呼叫者信息，从而保持电话呼叫的可检索记录。对于多房业尤其是，可以以访客卡模板和/或服务卡模板的形式显示呼叫者信息。

4. 发明授权

US07684550B2 Customer information system 有权
标题翻译：客户信息系统
公开(公告)号：US07684550B2
公开(公告)日：2010-03-23
申请号：US11117124
申请日：2005-04-28
申请人： William McCullough , Brian Maguire , Karen Maguire , Richard Goldberg , Marla Goldberg
发明人： William McCullough , Brian Maguire , Karen Maguire , Richard Goldberg , Marla Goldberg
IPC分类号： H04M11/00
CPC分类号： H04M3/5183 , G06Q30/016 , H04M3/42068 , H04M3/5235 , H04M15/08 , H04M15/09 , H04M15/80 , H04M15/8066 , H04M15/8083 , H04M2215/0192
摘要： A system is provided for managing incoming communications placed in response to advertising, online content, and/or special service numbers. Information extracted from incoming communications can be received by a system server and cross-referenced with a database to obtain cross-referenced customer information pertaining to previous customer communications in the form of online communications, telephone calls, and/or in person customer meetings. The cross-referenced customer information can be passed to a client workstation and displayed to the user in the form of an industry-specific template formatted in accordance with the business needs of the user. The template can be automatically populated with the cross-referenced customer information. The user can view and update the customer information, thereby maintaining a retrievable record of the communication. With regard to the multi-housing industry in particular, customer information can be displayed in the form of a guest card template and/or a service card template.
摘要翻译：提供了一种用于管理响应于广告，在线内容和/或特殊服务号码放置的传入通信的系统。从进入通信中提取的信息可以由系统服务器接收并与数据库交叉参考，以在线通信，电话呼叫和/或个人客户会议的形式获得与之前的客户通信有关的交叉引用的客户信息。交叉引用的客户信息可以被传递到客户端工作站，并以根据用户的业务需求格式化的行业特定模板的形式显示给用户。模板可以自动填充交叉引用的客户信息。用户可以查看和更新客户信息，从而维护通信的可检索记录。特别是对于多住房行业，客户信息可以以访客卡模板和/或服务卡模板的形式显示。

5. 发明申请

US20060029107A1 Customer information system 有权
标题翻译：客户信息系统
公开(公告)号：US20060029107A1
公开(公告)日：2006-02-09
申请号：US11117124
申请日：2005-04-28
申请人： William McCullough , Brian Maguire , Karen Maguire , Richard Goldberg , Marla Goldberg
发明人： William McCullough , Brian Maguire , Karen Maguire , Richard Goldberg , Marla Goldberg
IPC分类号： H04J3/12
CPC分类号： H04M3/5183 , G06Q30/016 , H04M3/42068 , H04M3/5235 , H04M15/08 , H04M15/09 , H04M15/80 , H04M15/8066 , H04M15/8083 , H04M2215/0192
摘要： A system is provided for managing incoming communications placed in response to advertising, online content, and/or special service numbers. Information extracted from incoming communications can be received by a system server and cross-referenced with a database to obtain cross-referenced customer information pertaining to previous customer communications in the form of online communications, telephone calls, and/or in person customer meetings. The cross-referenced customer information can be passed to a client workstation and displayed to the user in the form of an industry-specific template formatted in accordance with the business needs of the user. The template can be automatically populated with the cross-referenced customer information. The user can view and update the customer information, thereby maintaining a retrievable record of the communication. With regard to the multi-housing industry in particular, customer information can be displayed in the form of a guest card template and/or a service card template.
摘要翻译：提供了一种用于管理响应于广告，在线内容和/或特殊服务号码放置的传入通信的系统。从进入通信中提取的信息可以由系统服务器接收并与数据库交叉参考，以在线通信，电话呼叫和/或个人客户会议的形式获得与之前的客户通信有关的交叉引用的客户信息。交叉引用的客户信息可以被传递到客户端工作站，并以根据用户的业务需求格式化的行业特定模板的形式显示给用户。模板可以自动填充交叉引用的客户信息。用户可以查看和更新客户信息，从而维护通信的可检索记录。特别是对于多住房行业，客户信息可以以访客卡模板和/或服务卡模板的形式显示。

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