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1. 发明授权

US06246752B1 System and method for data recording 有权
标题翻译：用于数据记录的系统和方法
公开(公告)号：US06246752B1
公开(公告)日：2001-06-12
申请号：US09328298
申请日：1999-06-08
申请人： Valerie Bscheider , David A. Glowny , John E. Richter
发明人： Valerie Bscheider , David A. Glowny , John E. Richter
IPC分类号： H04M164
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method simultaneously monitor both an SMDR link and a real-time CTI link, gather information about calls from both sources, and combine gathered information into a single data model of the telephony activity. A server is provided which in a preferred embodiment comprises two main modules: a translation module and a message router module. Several translation modules can be used—one for each PBX interface or vendor API layer. The server accepts data from a PBX or similar equipment in a telephone switch environment, and can use both real-time CTI communications links and asynchronous information sources such as the Station Message Detail Recording (SMDR) interface. The server then translates and combines the various types of data into a unified, normalized format.
摘要翻译：一种用于监控电话交换环境的系统和方法。在优选实施例中，系统和方法同时监视SMDR链路和实时CTI链路，收集来自两个源的呼叫的信息，并将收集的信息合并成电话活动的单个数据模型。提供了一种服务器，其在优选实施例中包括两个主要模块：翻译模块和消息路由器模块。可以使用几个翻译模块 - 每个PBX接口或供应商API层一个。服务器接受来自电话交换机环境中的PBX或类似设备的数据，并且可以使用实时CTI通信链路和异步信息源，例如站消息详细记录（SMDR）接口。然后，服务器将各种类型的数据转换并组合成统一的标准化格式。

2. 发明授权

US06937706B2 System and method for data recording 有权
标题翻译：用于数据记录的系统和方法
公开(公告)号：US06937706B2
公开(公告)日：2005-08-30
申请号：US09876978
申请日：2001-06-08
申请人： Valerie Bscheider , David A. Glowny , John E. Richter
发明人： Valerie Bscheider , David A. Glowny , John E. Richter
IPC分类号： G11B31/00 , H04M3/22 , H04M3/36 , H04M3/42 , H04M3/51 , H04M1/64
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method simultaneously monitor both an SMDR link and a real-time CTI link, gather information about calls from both sources, and combine gathered information into a single data model of the telephony activity. A server is provided which in a preferred embodiment comprises two main modules: a translation module and a message router module. Several translation modules can be used—one for each PBX interface or vendor API layer. The server accepts data from a PBX or similar equipment in a telephone switch environment, and can use both real-time CTI communications links and asynchronous information sources such as the Station Message Detail Recording (SMDR) interface. The server then translates and combines the various types of data into a unified, normalized format.
摘要翻译：一种用于监控电话交换环境的系统和方法。在优选实施例中，系统和方法同时监视SMDR链路和实时CTI链路，收集来自两个源的呼叫的信息，并将收集的信息合并成电话活动的单个数据模型。提供了一种服务器，其在优选实施例中包括两个主要模块：翻译模块和消息路由器模块。可以使用几个翻译模块 - 每个PBX接口或供应商API层一个。服务器接受来自电话交换机环境中的PBX或类似设备的数据，并且可以使用实时CTI通信链路和异步信息源，例如站消息详细记录（SMDR）接口。然后，服务器将各种类型的数据转换并组合成统一的标准化格式。

3. 发明授权

US06785370B2 System and method for integrating call record information 有权
标题翻译：用于集成呼叫记录信息的系统和方法
公开(公告)号：US06785370B2
公开(公告)日：2004-08-31
申请号：US09876958
申请日：2001-06-08
申请人： David A. Glowny , Phil Min Ni , John E. Richter
发明人： David A. Glowny , Phil Min Ni , John E. Richter
IPC分类号： H04M164
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding telephony events; match a received telephony event with a call record; update the matching call record based on the received telephony event data; and combine the updated call record with data indicating the location of recorded audio data for the segment of the call, to generate a master call record representing the lifetime of the telephone call. Additionally, the system and method are capable of assembling and playing back segments of telephone calls using the recorder locations described in the master call record for each telephone call, and of using the master call record to display a graphical representation of the telephone call.
摘要翻译：一种用于监控电话交换环境的系统和方法。在优选实施例中，系统和方法为每个电话呼叫构建呼叫记录; 接收有关电话事件的数据; 将接收的电话事件与通话记录进行匹配; 基于所接收的电话事件数据更新匹配的呼叫记录; 并将更新的呼叫记录与表示呼叫段的记录音频数据的位置的数据相结合，以产生表示电话呼叫生存期的主呼叫记录。此外，该系统和方法能够使用用于每个电话呼叫的主呼叫记录中描述的记录器位置来组装和播放电话段，并且使用主呼叫记录来显示电话呼叫的图形表示。

4. 发明授权

US06252947B1 System and method for data recording and playback 有权
标题翻译：用于数据记录和播放的系统和方法
公开(公告)号：US06252947B1
公开(公告)日：2001-06-26
申请号：US09328295
申请日：1999-06-08
申请人： David A. Diamond , David A. Glowny , Trong Nguyen , Phil Min Ni , John E. Richter
发明人： David A. Diamond , David A. Glowny , Trong Nguyen , Phil Min Ni , John E. Richter
IPC分类号： H04M1110
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for playing back data segments stored in one or more locations and managed by one or more playback servers. In a preferred embodiment the system and method receive data describing data segments to be played back; transmit notifications to the playback servers to prepare for playback; and transmit playback requests to the playback servers. The system and method are also capable of playing back the segments in a specified order and such that gaps between the segments are minimized. Additionally, a graphical display can be provided to display the status of the segments being played back.
摘要翻译：一种用于回放存储在一个或多个位置并由一个或多个播放服务器管理的数据段的系统和方法。在优选实施例中，系统和方法接收描述要重放的数据段的数据; 向回放服务器发送通知以准备播放; 并将播放请求发送到播放服务器。系统和方法还能够以指定的顺序回放段，并且使得段之间的间隙最小化。此外，可以提供图形显示以显示被回放的段的状态。

5. 发明授权

US06785369B2 System and method for data recording and playback 有权
标题翻译：用于数据记录和播放的系统和方法
公开(公告)号：US06785369B2
公开(公告)日：2004-08-31
申请号：US09876954
申请日：2001-06-08
申请人： David A. Diamond , David A. Glowny , Trong Nguyen , Phil Min Ni , John E. Richter
发明人： David A. Diamond , David A. Glowny , Trong Nguyen , Phil Min Ni , John E. Richter
IPC分类号： H04M1100
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for playing back data segments stored in one or more locations and managed by one or more playback servers. In a preferred embodiment the system and method receive data describing data segments to be played back; transmit notifications to the playback servers to prepare for playback; and transmit playback requests to the playback servers. The system and method are also capable of playing back the segments in a specified order and such that gaps between the segments are minimized. Additionally, a graphical display can be provided to display the status of the segments being played back.
摘要翻译：一种用于回放存储在一个或多个位置并由一个或多个播放服务器管理的数据段的系统和方法。在优选实施例中，系统和方法接收描述要重放的数据段的数据; 向回放服务器发送通知以准备播放; 并将播放请求发送到播放服务器。系统和方法还能够以指定的顺序回放段，并且使得段之间的间隙最小化。此外，可以提供图形显示以显示被回放的段的状态。

6. 发明授权

US06728345B2 System and method for recording and storing telephone call information 有权
标题翻译：记录和存储电话信息的系统和方法
公开(公告)号：US06728345B2
公开(公告)日：2004-04-27
申请号：US09876979
申请日：2001-06-08
申请人： David A. Glowny , Phil Min Ni , John E. Richter
发明人： David A. Glowny , Phil Min Ni , John E. Richter
IPC分类号： H04M104
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method identify telephone call segments that relate to one telephone call and construct a data representation of a lifetime of the telephone call, using data regarding telephony events associated with the telephone call segments of the telephone call. The system and method are also capable of using the data representation to display a graphical representation of a lifetime of a telephone call.
摘要翻译：一种用于监控电话交换环境的系统和方法。在优选实施例中，系统和方法使用与电话呼叫的电话呼叫段相关联的电话事件的数据来识别与一个电话呼叫相关的电话呼叫段，并构建电话呼叫的生命周期的数据表示。该系统和方法还能够使用数据表示来显示电话呼叫的生命周期的图形表示。

7. 发明授权

US06252946B1 System and method for integrating call record information 失效
公开(公告)号：US06252946B1
公开(公告)日：2001-06-26
申请号：US09328294
申请日：1999-06-08
申请人： David A. Glowny , Phil Min Ni , John E. Richter
发明人： David A. Glowny , Phil Min Ni , John E. Richter
IPC分类号： H04M164
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding telephony events; match a received telephony event with a call record; update the matching call record based on the received telephony event data; and combine the updated call record with data indicating the location of recorded audio data for the segment of the call, to generate a master call record representing the lifetime of the telephone call. Additionally, the system and method are capable of assembling and playing back segments of telephone calls using the recorder locations described in the master call record for each telephone call, and of using the master call record to display a graphical representation of the telephone call.

8. 发明授权

US06249570B1 System and method for recording and storing telephone call information 有权
公开(公告)号：US06249570B1
公开(公告)日：2001-06-19
申请号：US09328299
申请日：1999-06-08
申请人： David A. Glowny , Phil Min Ni , John E. Richter
发明人： David A. Glowny , Phil Min Ni , John E. Richter
IPC分类号： H04M164
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method identify telephone call segments that relate to one telephone call and construct a data representation of a lifetime of the telephone call, using data regarding telephony events associated with the telephone call segments of the telephone call. The system and method are also capable of using the data representation to display a graphical representation of a lifetime of a telephone call.

9. 发明授权

US5537642A Method for authenticating messages passed between tasks 失效
标题翻译：用于验证在任务之间传递的消息的方法
公开(公告)号：US5537642A
公开(公告)日：1996-07-16
申请号：US223357
申请日：1994-04-04
申请人： David A. Glowny , Jenngang Shih , Brian P. Carr
发明人： David A. Glowny , Jenngang Shih , Brian P. Carr
IPC分类号： G06F13/00 , G06F11/20 , G06F15/16 , G06F15/177 , G09C1/00 , H04L29/06 , H04L29/08 , H04L29/14 , G06F3/00 , H04L9/00
CPC分类号： G06F11/201 , H04L67/14 , H04L67/148 , H04L69/40
摘要： A system for providing distributed control of a resource with centralized configuration management. A network of distributed workstations is provided for controlling a resource such as a large mainframe computer. Server workstations for applying control commands to the resource are attached to each resource, preferably through redundant connections. Remote client consoles are defined which may be connected to the server for control of that resource. Server and resource location and primary and fallback connection paths are maintained by a centralized control server. Upon client console request, the central control server causes the server workstation associated with a particular resource to establish a control session between the server and the client console. A record of each dynamic connection is maintained by the central control server. Upon failure of a client console, the server accesses central server fallback information and establishes a fallback connection with an operational client console. Failure of a server workstation causes the resource to establish a link with a backup server which is then able to recover all sessions with client consoles by accessing the dynamic configuration database of the central controller. Configuration data may be updated dynamically taking effect when the next request for establishment of a session is made. In an alternate embodiment, interprocess security is optionally implemented in control servers and hardware resource servers.
摘要翻译：一种用于通过集中式配置管理提供对资源的分布式控制的系统。提供分布式工作站的网络来控制诸如大型主机的资源。用于将控制命令应用于资源的服务器工作站优先通过冗余连接附加到每个资源。定义远程客户端控制台，可以连接到服务器以控制该资源。服务器和资源位置以及主要和回退连接路径由集中控制服务器维护。根据客户端控制台请求，中央控制服务器使与特定资源关联的服务器工作站在服务器和客户端控制台之间建立控制会话。每个动态连接的记录由中央控制服务器维护。在客户端控制台发生故障时，服务器访问中央服务器后备信息，并与操作客户端控制台建立后备连接。服务器工作站的故障导致资源与备份服务器建立链接，然后可以通过访问中央控制器的动态配置数据库来恢复与客户端控制台的所有会话。当建立会话的下一个请求被做出时，配置数据可以被动态地更新。在替代实施例中，进程间安全性可选地在控制服务器和硬件资源服务器中实现。

10. 发明授权

US5491791A System and method for remote workstation monitoring within a distributed computing environment 失效
标题翻译：在分布式计算环境中进行远程工作站监控的系统和方法
公开(公告)号：US5491791A
公开(公告)日：1996-02-13
申请号：US372786
申请日：1995-01-13
申请人： David A. Glowny , John C. Kistenmacher , Caryl M. Rahn , Jerry C. Thomas
发明人： David A. Glowny , John C. Kistenmacher , Caryl M. Rahn , Jerry C. Thomas
IPC分类号： G06F9/445 , G06F11/00 , G06F11/273 , G06F11/30 , G06F11/32
CPC分类号： G06F11/0709 , G06F11/0748 , G06F11/2294 , G06F11/3006 , G06F11/3051 , G06F11/00 , G06F11/327 , G06F11/328
摘要： An automated system and method for remote workstation inventorying and monitoring within a distributed computing environment are presented. The computing environment includes a plurality of workstations interconnected by a network. Each workstation has basic peer-to-peer communication ability providing remote file transfer and remote command execution. A designated non-server workstation operates as a monitor for generating an execute command to be sent to each remote workstation to undergo monitoring. At the remote workstation a diagnostic routine is executed for monitoring at least one configuration characteristic of the remote workstation and for providing based thereon a report file. The report file is then returned to the monitor workstation for analysis, including compiling of an appropriate report and possible issuance of an alert message.
摘要翻译：介绍了一种用于在分布式计算环境中进行远程工作站清点和监控的自动化系统和方法。计算环境包括由网络互连的多个工作站。每个工作站具有基本的对等通信能力，提供远程文件传输和远程命令执行。指定的非服务器工作站作为监视器用于生成要发送到每个远程工作站进行监视的执行命令。在远程工作站，执行诊断例程以监视远程工作站的至少一个配置特征，并且基于其提供报告文件。然后将报告文件返回到监视工作站进行分析，包括编译适当的报告和可能发出的警报消息。

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