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1. 发明授权

US06785370B2 System and method for integrating call record information 有权
标题翻译：用于集成呼叫记录信息的系统和方法
公开(公告)号：US06785370B2
公开(公告)日：2004-08-31
申请号：US09876958
申请日：2001-06-08
申请人： David A. Glowny , Phil Min Ni , John E. Richter
发明人： David A. Glowny , Phil Min Ni , John E. Richter
IPC分类号： H04M164
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding telephony events; match a received telephony event with a call record; update the matching call record based on the received telephony event data; and combine the updated call record with data indicating the location of recorded audio data for the segment of the call, to generate a master call record representing the lifetime of the telephone call. Additionally, the system and method are capable of assembling and playing back segments of telephone calls using the recorder locations described in the master call record for each telephone call, and of using the master call record to display a graphical representation of the telephone call.
摘要翻译：一种用于监控电话交换环境的系统和方法。在优选实施例中，系统和方法为每个电话呼叫构建呼叫记录; 接收有关电话事件的数据; 将接收的电话事件与通话记录进行匹配; 基于所接收的电话事件数据更新匹配的呼叫记录; 并将更新的呼叫记录与表示呼叫段的记录音频数据的位置的数据相结合，以产生表示电话呼叫生存期的主呼叫记录。此外，该系统和方法能够使用用于每个电话呼叫的主呼叫记录中描述的记录器位置来组装和播放电话段，并且使用主呼叫记录来显示电话呼叫的图形表示。

2. 发明授权

US06252947B1 System and method for data recording and playback 有权
标题翻译：用于数据记录和播放的系统和方法
公开(公告)号：US06252947B1
公开(公告)日：2001-06-26
申请号：US09328295
申请日：1999-06-08
申请人： David A. Diamond , David A. Glowny , Trong Nguyen , Phil Min Ni , John E. Richter
发明人： David A. Diamond , David A. Glowny , Trong Nguyen , Phil Min Ni , John E. Richter
IPC分类号： H04M1110
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for playing back data segments stored in one or more locations and managed by one or more playback servers. In a preferred embodiment the system and method receive data describing data segments to be played back; transmit notifications to the playback servers to prepare for playback; and transmit playback requests to the playback servers. The system and method are also capable of playing back the segments in a specified order and such that gaps between the segments are minimized. Additionally, a graphical display can be provided to display the status of the segments being played back.
摘要翻译：一种用于回放存储在一个或多个位置并由一个或多个播放服务器管理的数据段的系统和方法。在优选实施例中，系统和方法接收描述要重放的数据段的数据; 向回放服务器发送通知以准备播放; 并将播放请求发送到播放服务器。系统和方法还能够以指定的顺序回放段，并且使得段之间的间隙最小化。此外，可以提供图形显示以显示被回放的段的状态。

3. 发明授权

US06785369B2 System and method for data recording and playback 有权
标题翻译：用于数据记录和播放的系统和方法
公开(公告)号：US06785369B2
公开(公告)日：2004-08-31
申请号：US09876954
申请日：2001-06-08
申请人： David A. Diamond , David A. Glowny , Trong Nguyen , Phil Min Ni , John E. Richter
发明人： David A. Diamond , David A. Glowny , Trong Nguyen , Phil Min Ni , John E. Richter
IPC分类号： H04M1100
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for playing back data segments stored in one or more locations and managed by one or more playback servers. In a preferred embodiment the system and method receive data describing data segments to be played back; transmit notifications to the playback servers to prepare for playback; and transmit playback requests to the playback servers. The system and method are also capable of playing back the segments in a specified order and such that gaps between the segments are minimized. Additionally, a graphical display can be provided to display the status of the segments being played back.
摘要翻译：一种用于回放存储在一个或多个位置并由一个或多个播放服务器管理的数据段的系统和方法。在优选实施例中，系统和方法接收描述要重放的数据段的数据; 向回放服务器发送通知以准备播放; 并将播放请求发送到播放服务器。系统和方法还能够以指定的顺序回放段，并且使得段之间的间隙最小化。此外，可以提供图形显示以显示被回放的段的状态。

4. 发明授权

US06728345B2 System and method for recording and storing telephone call information 有权
标题翻译：记录和存储电话信息的系统和方法
公开(公告)号：US06728345B2
公开(公告)日：2004-04-27
申请号：US09876979
申请日：2001-06-08
申请人： David A. Glowny , Phil Min Ni , John E. Richter
发明人： David A. Glowny , Phil Min Ni , John E. Richter
IPC分类号： H04M104
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method identify telephone call segments that relate to one telephone call and construct a data representation of a lifetime of the telephone call, using data regarding telephony events associated with the telephone call segments of the telephone call. The system and method are also capable of using the data representation to display a graphical representation of a lifetime of a telephone call.
摘要翻译：一种用于监控电话交换环境的系统和方法。在优选实施例中，系统和方法使用与电话呼叫的电话呼叫段相关联的电话事件的数据来识别与一个电话呼叫相关的电话呼叫段，并构建电话呼叫的生命周期的数据表示。该系统和方法还能够使用数据表示来显示电话呼叫的生命周期的图形表示。

5. 发明授权

US06252946B1 System and method for integrating call record information 失效
公开(公告)号：US06252946B1
公开(公告)日：2001-06-26
申请号：US09328294
申请日：1999-06-08
申请人： David A. Glowny , Phil Min Ni , John E. Richter
发明人： David A. Glowny , Phil Min Ni , John E. Richter
IPC分类号： H04M164
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding telephony events; match a received telephony event with a call record; update the matching call record based on the received telephony event data; and combine the updated call record with data indicating the location of recorded audio data for the segment of the call, to generate a master call record representing the lifetime of the telephone call. Additionally, the system and method are capable of assembling and playing back segments of telephone calls using the recorder locations described in the master call record for each telephone call, and of using the master call record to display a graphical representation of the telephone call.

6. 发明授权

US06249570B1 System and method for recording and storing telephone call information 有权
公开(公告)号：US06249570B1
公开(公告)日：2001-06-19
申请号：US09328299
申请日：1999-06-08
申请人： David A. Glowny , Phil Min Ni , John E. Richter
发明人： David A. Glowny , Phil Min Ni , John E. Richter
IPC分类号： H04M164
CPC分类号： G11B31/00 , H04M3/2218 , H04M3/2281 , H04M3/36 , H04M3/42221 , H04M3/42314 , H04M3/42323 , H04M3/51 , H04M3/5175 , H04M2203/301
摘要： A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method identify telephone call segments that relate to one telephone call and construct a data representation of a lifetime of the telephone call, using data regarding telephony events associated with the telephone call segments of the telephone call. The system and method are also capable of using the data representation to display a graphical representation of a lifetime of a telephone call.

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