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    • 3. 发明授权
    • Community-based software application help system
    • 基于社区的软件应用帮助系统
    • US08977958B2
    • 2015-03-10
    • US11986159
    • 2007-11-20
    • Roderic C. DeyoChristopher PratleySandeep SahasrabudheSunil SwamiJeff Raikes
    • Roderic C. DeyoChristopher PratleySandeep SahasrabudheSunil SwamiJeff Raikes
    • G06F3/048G06F9/44G06Q10/06G06Q10/10
    • G06F9/4446G06F9/453G06Q10/06G06Q10/10
    • A framework for enabling a community of users to share help information about an application program. The framework includes a mechanism for users to generate and share help information and a mechanism for users to access help information created by other users. To generate help information, tools may be incorporated into an application to enable users to capture information about the application as they are performing functions. Those tools capture as a video clip a representation of screen displays created by the application as the user interacts with the application to perform a function about which help information is to be generated. Along with the scenes captured in the video clip, application context information and explanatory material, such as an audio narration, can be captured. The mechanism to access help information includes a server to which video clips can be posted and cataloged, allowing identification of clips in response to user input describing a required help topic.
    • 用于使用户社区共享应用程序的帮助信息的框架。 该框架包括用户生成和共享帮助信息的机制,以及用户访问由其他用户创建的帮助信息的机制。 为了生成帮助信息,可以将工具并入到应用程序中,以使用户能够在执行功能时捕获有关应用程序的信息。 当用户与应用程序交互以执行关于哪些帮助信息生成的功能时,这些工具将作为视频剪辑捕获由应用程序创建的屏幕显示的表示。 随着视频剪辑中捕获的场景,可以捕获诸如音频叙述之类的应用程序上下文信息和说明材料。 访问帮助信息的机制包括可以将视频剪辑发布和编目的服务器,允许识别剪辑以响应描述所需帮助主题的用户输入。
    • 6. 发明申请
    • Distributed organizational analyzer
    • 分布式组织分析器
    • US20060282303A1
    • 2006-12-14
    • US11149108
    • 2005-06-08
    • Leland HaleSunil Swami
    • Leland HaleSunil Swami
    • G06F17/30
    • G06Q10/063G06F16/36
    • A distributed organizational analyzer configured to determine characteristics of an organization based on tasks performed by both clients and servers is provided. The characteristics determined by the distributed organizational analyzer may include relationship trends, emerging topics and other organizational intelligence related information. The clients are configured to generate profiles for users associated with the organization. Each profile is generated from client data, such as emails, messages, local documents, newsgroup and weblog data, or the like. The server aggregates the profiles to identify interaction patterns and keywords that are popular in the organization. The server then analyzes the interaction patterns and popular keywords to determine relationship trends between users and groups in the organization, and emerging topics that are important to the organization. Since the clients are performing the data mining and profile generation tasks, client data that is restricted may be accounted by the analysis without sacrificing privacy and security. Also, by mining and aggregating the near-real-time interactions between users, the distributed organizational analyzer may provide a responsive feedback mechanism that can more quickly and accurately provide organizational intelligence.
    • 提供了分布式组织分析器,其被配置为基于由客户机和服务器执行的任务来确定组织的特征。 分布式组织分析器确定的特征可能包括关系趋势,新兴主题和其他组织智能相关信息。 客户端被配置为生成与组织相关联的用户的配置文件。 每个配置文件都是从客户端数据生成的,如电子邮件,邮件,本地文档,新闻组和博客数据等。 服务器聚合配置文件,以识别在组织中受欢迎的交互模式和关键字。 然后,服务器分析交互模式和热门关键字,以确定组织中用户和组之间的关系趋势,以及对组织重要的新兴主题。 由于客户端正在执行数据挖掘和配置文件生成任务,所以受到限制的客户端数据可能会被分析来解决,而不会牺牲隐私和安全性。 此外,通过挖掘和聚合用户之间的近实时交互,分布式组织分析器可以提供可以更快速和准确地提供组织智能的响应反馈机制。
    • 8. 发明申请
    • Community-based software application help system
    • 基于社区的软件应用帮助系统
    • US20090132920A1
    • 2009-05-21
    • US11986112
    • 2007-11-20
    • Roderic C. DeyoChristopher PratleySandeep SahasrabudheSunil SwamiJeff Raikes
    • Roderic C. DeyoChristopher PratleySandeep SahasrabudheSunil SwamiJeff Raikes
    • G06F3/00
    • G06Q10/10G06F9/453G06Q10/06
    • A framework for enabling a community of users to share help information about an application program. The framework includes a mechanism for users to generate and share help information and a mechanism for users to access help information created by other users. To generate help information, tools may be incorporated into an application to enable users to capture information about the application as they are performing functions. Those tools capture as a video clip a representation of screen displays created by the application as the user interacts with the application to perform a function about which help information is to be generated. Along with the scenes captured in the video clip, application context information and explanatory material, such as an audio narration, can be captured. The mechanism to access help information includes a server to which video clips can be posted and catalogued, allowing identification of clips in response to user input describing a required help topic.
    • 用于使用户社区共享应用程序的帮助信息的框架。 该框架包括用户生成和共享帮助信息的机制,以及用户访问由其他用户创建的帮助信息的机制。 为了生成帮助信息,可以将工具并入到应用程序中,以使用户能够在执行功能时捕获有关应用程序的信息。 当用户与应用程序交互以执行关于哪些帮助信息生成的功能时,这些工具将作为视频剪辑捕获由应用程序创建的屏幕显示的表示。 随着视频剪辑中捕获的场景,可以捕获诸如音频叙述之类的应用程序上下文信息和说明材料。 访问帮助信息的机制包括可以将视频剪辑发布和编目的服务器,允许识别剪辑以响应描述所需帮助主题的用户输入。