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1. 发明授权

US6101241A Telephone-based speech recognition for data collection 失效
标题翻译：用于数据收集的基于电话的语音识别
公开(公告)号：US6101241A
公开(公告)日：2000-08-08
申请号：US895183
申请日：1997-07-16
申请人： Susan J. Boyce , Lynne Shapiro Brotman , Deborah W. Brown , Randy G. Goldberg , Edward D. Haszto , Stephen M. Marcus , Richard R. Rosinski , William R. Wetzel
发明人： Susan J. Boyce , Lynne Shapiro Brotman , Deborah W. Brown , Randy G. Goldberg , Edward D. Haszto , Stephen M. Marcus , Richard R. Rosinski , William R. Wetzel
IPC分类号： G10L15/26 , H04M3/493 , H04M1/64
CPC分类号： H04M3/493 , G10L15/26 , H04M2201/40
摘要： A production script for interactions between participants and an automated data collection system is created by selectively tuning an experimental script through successive trials until a recognition rate of the system is at least an acceptability threshold. The data collection system uses a semi-constrained grammar, which is a practical accommodation of a larger range of possible inputs than a menu. The data collection system collects data by recognizing utterances from participants in accordance with the production script.
摘要翻译：通过连续尝试选择性地调整实验脚本，直到系统的识别率至少为可接受性阈值来创建参与者之间的交互和自动数据收集系统的生产脚本。数据收集系统使用半约束语法，这是比菜单更大范围的可能输入的实际适应性。数据收集系统通过根据生产脚本识别参与者的话语来收集数据。

2. 发明授权

US5917889A Capture of alphabetic or alphanumeric character strings in an automated call processing environment 失效
标题翻译：在自动呼叫处理环境中捕获字母或字母数字字符串
公开(公告)号：US5917889A
公开(公告)日：1999-06-29
申请号：US580702
申请日：1995-12-29
申请人： Lynne Shapiro Brotman , Randy G. Goldberg
发明人： Lynne Shapiro Brotman , Randy G. Goldberg
IPC分类号： H04M1/247 , H04M1/27 , H04M1/64
CPC分类号： H04M1/247 , H04M1/271
摘要： Automated capture of a string of intended alphabetic or alphanumeric characters is provided by using indications of telephone keys respectively selected in accordance with the intended characters and also using signals respectively representing utterances of each of the intended characters to generate selected characters. The telephone key indication is a dual tone multifrequency signal or an utterance representing a number corresponding to the telephone key. A selected character corresponding to one of the telephone key indications is generated based on the utterance signal corresponding to the one telephone key indication.
摘要翻译：通过使用分别根据预期字符选择的电话键的指示并且还使用分别表示每个预期字符的话语以产生所选择的字符的信号来提供一串预期字母或字母数字字符的自动捕获。电话键指示是双音多频信号或表示对应于电话键的号码的话语。基于与一个电话键指示相对应的发声信号，生成与电话键指示之一相对应的选定字符。

3. 发明授权

US06236967B1 Tone and speech recognition in communications systems 失效
标题翻译：通信系统中的音调和语音识别
公开(公告)号：US06236967B1
公开(公告)日：2001-05-22
申请号：US09100611
申请日：1998-06-19
申请人： Lynne Shapiro Brotman , Randy G. Goldberg
发明人： Lynne Shapiro Brotman , Randy G. Goldberg
IPC分类号： G10L2100
CPC分类号： H04M3/4936 , H04M2201/40 , H04M2242/14 , H04Q1/45
摘要： The present invention provides an apparatus and method for verifying address identifiers over a telecommunications network by first storing a plurality of zip codes in a database. A corresponding list of address identifiers is created and stored for each zip code. After receiving a spoken zip code from a user, the corresponding list of address identifiers is retrieved. Once the list of address identifiers is retrieved, a plurality of choices for at least some of the address identifiers is created. These plurality of choices contain words that rhyme with or sound like other address identifiers located in the retrieval group of address identifiers. After the system receives a spoken address identifier from the user, the system queries the database for a match between the spoken address identifier and the stored address identifier. The user is then prompted to verify that the system accurately recognized the spoken address identifier. However, if a plurality of choices was created for the matched address identifier, the user is presented with the plurality of choices to select from instead of the matched address identifier. Whether the address identifier or the plurality of choices is presented to the user, the user is requested to verify that the system correctly recognized the spoken address identifier.
摘要翻译：本发明提供一种用于通过首先在数据库中存储多个邮政编码来验证电信网络上的地址标识符的装置和方法。为每个邮政编码创建并存储相应的地址标识符列表。在从用户接收到口语邮政编码后，检索相应的地址标识符列表。一旦检索到地址标识符的列表，就创建了至少一些地址标识符的多个选择。这些多个选择包含与位于地址标识符的检索组中的其他地址标识符相呼应的声音或声音。在系统从用户接收到口语地址标识符之后，系统查询数据库以获得口语地址标识符和存储的地址标识符。然后提示用户验证系统是否准确地识别了口语地址标识符。然而，如果为匹配的地址标识符创建了多个选择，则向用户呈现多个选择以从而不是匹配的地址标识符。无论地址标识符还是多个选项被呈现给用户，请求用户验证系统是否正确地识别了该口语地址标识符。

4. 发明授权

US08484339B2 Advanced availability detection 有权
标题翻译：高级可用性检测
公开(公告)号：US08484339B2
公开(公告)日：2013-07-09
申请号：US12724155
申请日：2010-03-15
申请人： Reinhard Peter Klemm , Lynne Shapiro Brotman
发明人： Reinhard Peter Klemm , Lynne Shapiro Brotman
IPC分类号： G06F15/16
CPC分类号： G06F15/17306 , A61K9/5169 , A61K47/42 , G06F9/54 , G06Q10/06 , G06Q10/107 , H04L29/06 , H04L67/22 , H04L67/24
摘要： A method is provided for determining user availability on the basis of the manner in which a person uses (1) a communication terminal or (2) a computing device that is associated with the communication terminal or (3) any combination of (1) and (2). User availability is determined based on: (1) a characteristic of the use of a software application that is running on a computing device, or (2) a characteristic of the use of a feature of software that is running on a communication terminal, or (3) a characteristic of the use of a resource of a computing device, or (4) a characteristic of the use of a resource of a terminal, or (5) a sensor input, or (6) a characteristic of the incoming invitation, or (7) any combination of (1), (2), (3), (4), (5), and (6).
摘要翻译：提供了一种用于基于人使用（1）通信终端的方式或（2）与通信终端相关联的计算设备来确定用户可用性的方法，或（3）（1）和（2）。用户可用性是基于以下因素确定的：（1）使用在计算设备上运行的软件应用程序的特性，或（2）使用在通信终端上运行的软件的特征的特征，或（3）使用计算设备的资源的特征，或（4）使用终端的资源的特性，或（5）传感器输入，或者（6）入站邀请的特征，或（7）（1），（2），（3），（4），（5）和（6）的任何组合。

5. 发明申请

US20100056111A1 Automated Retrieval and Handling of a Second Telecommunications Terminal's Voicemail by a First Terminal 有权
标题翻译：第一个终端自动检索和处理第二个电信终端的语音信箱
公开(公告)号：US20100056111A1
公开(公告)日：2010-03-04
申请号：US12201053
申请日：2008-08-29
申请人： Omer Boyaci , Lynne Shapiro Brotman , P Krishnan , Michael J. Sammon , Shalini Yajnik
发明人： Omer Boyaci , Lynne Shapiro Brotman , P Krishnan , Michael J. Sammon , Shalini Yajnik
IPC分类号： H04M1/663
CPC分类号： H04M1/65 , H04M3/42263 , H04M3/53333 , H04M7/006 , H04M2203/253 , H04M2207/20 , H04M2242/14
摘要： An apparatus and method are disclosed that enable a terminal such as a computer-based softphone to retrieve and handle, transparently for its user, the voicemail that has been left by calling parties who called the user's cell-phone number. Furthermore, the softphone is able to integrate the presentation to its user of the voicemail associated with the cell phone with the voicemail that has been left by calling parties who called the softphone itself. The softphone features both i) a personal area network interface that is used to communicate directly with the cell phone and ii) a local area network interface that is used to retrieve the cell-phone voicemail from a voicemail system. Once the softphone is paired with the cell phone, the softphone is able to retrieve signals directly from the cell phone and, based on those signals, retrieves the voicemail from the cell phone's voicemail system.
摘要翻译：公开了一种装置和方法，其使诸如基于计算机的软电话之类的终端能够透明地为其用户检索和呼叫呼叫用户的手机号码的主叫方留下的语音邮件。此外，软电话能够将与蜂窝电话相关联的语音邮件的用户的呈现与呼叫软电话本身的呼叫方留下的语音邮件集成。软电话具有i）用于与手机直接通信的个人区域网络接口，以及用于从语音邮件系统检索蜂窝电话语音邮件的局域网接口。一旦软电话与手机配对，软电话就可以从手机直接取回信号，并根据这些信号从手机的语音邮件系统中检索语音信箱。

6. 发明授权

US09092389B2 Advanced availability detection 有权
标题翻译：高级可用性检测
公开(公告)号：US09092389B2
公开(公告)日：2015-07-28
申请号：US12645871
申请日：2009-12-23
申请人： Reinhard Peter Klemm , Lynne Shapiro Brotman
发明人： Reinhard Peter Klemm , Lynne Shapiro Brotman
IPC分类号： H04M3/42 , G06F15/173 , A61K9/51 , A61K47/42 , G06F9/54 , G06Q10/06 , G06Q10/10 , H04L29/08
CPC分类号： G06F15/17306 , A61K9/5169 , A61K47/42 , G06F9/54 , G06Q10/06 , G06Q10/107 , H04L29/06 , H04L67/22 , H04L67/24
摘要： A method is provided in which determines user availability on the basis of the manner in which a person uses a computing device that is associated with a telecommunications terminal. Specifically, the present invention is for a method in which a telecommunications terminal determines whether its user is available to accept an incoming invitation to participate in a telecommunications session based on: (1) a characteristic of the use of a software application, (2) a characteristic of the use of a resource of a terminal, (3) a sensor input, (4) a characteristic of the incoming invitation or (5) any combination of (1), (2), (3), (4), and (5).
摘要翻译：提供了一种方法，其中基于人使用与电信终端相关联的计算设备的方式来确定用户可用性。具体地说，本发明是一种电信终端根据以下方法确定其用户是否可以接受来电参与电话会话的方法：（1）使用软件应用的特征，（2）使用终端的资源的特征，（3）传感器输入，（4）入场邀请的特征或（5）（1），（2），（3），（4）的任何组合，，和（5）。

7. 发明授权

US08499085B2 Advanced availability detection 有权
标题翻译：高级可用性检测
公开(公告)号：US08499085B2
公开(公告)日：2013-07-30
申请号：US12645866
申请日：2009-12-23
申请人： Reinhard Peter Klemm , Lynne Shapiro Brotman
发明人： Reinhard Peter Klemm , Lynne Shapiro Brotman
IPC分类号： G06F15/16 , G06F12/00
CPC分类号： G06F15/17306 , A61K9/5169 , A61K47/42 , G06F9/54 , G06Q10/06 , G06Q10/107 , H04L29/06 , H04L67/22 , H04L67/24
摘要： A method is provided in which the present invention is for a method in which a telecommunications terminal determines whether its user is available to accept an incoming invitation to participate in a telecommunications session based on: (1) a characteristic of the use of a software application, (2) a characteristic of the use of a resource of a terminal, (3) a sensor input, (4) a characteristic of the incoming invitation or (5) any combination of (1), (2), (3), (4), and (5).
摘要翻译：提供了一种方法，其中本发明用于一种方法，其中电信终端基于以下方式确定其用户是否可以接受来电参与电信会话：（1）使用软件应用程序的特性（2）使用终端的资源的特征，（3）传感器输入，（4）入场邀请的特征或（5）（1），（2），（3）的任何组合，，（4）和（5）。

8. 发明授权

US07421072B2 Location-based bridging in call centers 有权
标题翻译：呼叫中心中基于位置的桥接
公开(公告)号：US07421072B2
公开(公告)日：2008-09-02
申请号：US10265068
申请日：2002-10-04
申请人： Lynne Shapiro Brotman , Yves D. Jean , Valentine C. Matula , Michael J. Sammon , Doree Duncan Seligmann
发明人： Lynne Shapiro Brotman , Yves D. Jean , Valentine C. Matula , Michael J. Sammon , Doree Duncan Seligmann
IPC分类号： H04M3/00 , H04M5/00 , H04M3/42
CPC分类号： H04M3/51 , H04M3/5175
摘要： A call center apparatus for automatically bridging a mobile user (e.g., a supervisor, etc.) into an existing conversation between a telephone operator and a caller is disclosed. The illustrative embodiments bridge the mobile user into the conversation of the closest telephone operator for which the mobile user has bridging authority.
摘要翻译：公开了一种用于将移动用户（例如，主管等）自动桥接到电话运营商和呼叫者之间的现有会话中的呼叫中心设备。示例性实施例将移动用户桥接到移动用户具有桥接权限的最接近的电话运营商的对话中。

9. 发明授权

US08260264B2 Automated retrieval and handling of a second telecommunications terminal's voicemail by a first terminal 有权
标题翻译：由第一终端自动检索和处理第二电信终端的语音邮件
公开(公告)号：US08260264B2
公开(公告)日：2012-09-04
申请号：US12201053
申请日：2008-08-29
申请人： Omer Boyaci , Lynne Shapiro Brotman , Parameshwaran Krishnan , Michael J. Sammon , Shalini Yajnik
发明人： Omer Boyaci , Lynne Shapiro Brotman , Parameshwaran Krishnan , Michael J. Sammon , Shalini Yajnik
IPC分类号： H04M3/493
CPC分类号： H04M1/65 , H04M3/42263 , H04M3/53333 , H04M7/006 , H04M2203/253 , H04M2207/20 , H04M2242/14
摘要： An apparatus and method are disclosed that enable a terminal such as a computer-based softphone to retrieve and handle, transparently for its user, the voicemail that has been left by calling parties who called the user's cell-phone number. Furthermore, the softphone is able to integrate the presentation to its user of the voicemail associated with the cell phone with the voicemail that has been left by calling parties who called the softphone itself. The softphone features both i) a personal area network interface that is used to communicate directly with the cell phone and ii) a local area network interface that is used to retrieve the cell-phone voicemail from a voicemail system. Once the softphone is paired with the cell phone, the softphone is able to retrieve signals directly from the cell phone and, based on those signals, retrieves the voicemail from the cell phone's voicemail system.
摘要翻译：公开了一种装置和方法，其使诸如基于计算机的软电话之类的终端能够透明地为其用户检索和呼叫呼叫用户的手机号码的主叫方留下的语音邮件。此外，软电话能够将与蜂窝电话相关联的语音邮件的用户的呈现与呼叫软电话本身的呼叫方留下的语音邮件集成。软电话具有i）用于与手机直接通信的个人区域网络接口，以及用于从语音邮件系统检索蜂窝电话语音邮件的局域网接口。一旦软电话与手机配对，软电话就可以从手机直接取回信号，并根据这些信号从手机的语音邮件系统中检索语音信箱。

10. 发明申请

US20100232587A1 Advanced Availability Detection 有权
标题翻译：高级可用性检测
公开(公告)号：US20100232587A1
公开(公告)日：2010-09-16
申请号：US12645871
申请日：2009-12-23
申请人： Reinhard Peter Klemm , Lynne Shapiro Brotman
发明人： Reinhard Peter Klemm , Lynne Shapiro Brotman
IPC分类号： H04M3/42
CPC分类号： G06F15/17306 , A61K9/5169 , A61K47/42 , G06F9/54 , G06Q10/06 , G06Q10/107 , H04L29/06 , H04L67/22 , H04L67/24
摘要： A method is provided in which determines user availability on the basis of the manner in which a person uses a computing device that is associated with a telecommunications terminal. Specifically, the present invention is for a method in which a telecommunications terminal determines whether its user is available to accept an incoming invitation to participate in a telecommunications session based on: (1) a characteristic of the use of a software application, (2) a characteristic of the use of a resource of a terminal, (3) a sensor input, (4) a characteristic of the incoming invitation or (5) any combination of (1), (2), (3), (4), and (5).
摘要翻译：提供了一种方法，其中基于人使用与电信终端相关联的计算设备的方式来确定用户可用性。具体地说，本发明是一种电信终端根据以下方法确定其用户是否可以接受来电参与电话会话的方法：（1）使用软件应用的特征，（2）使用终端的资源的特征，（3）传感器输入，（4）入场邀请的特征或（5）（1），（2），（3），（4）的任何组合，，和（5）。

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