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1. 发明授权

US09572095B2 Intelligent selection of message delivery mechanism 有权
标题翻译：智能选择消息传递机制
公开(公告)号：US09572095B2
公开(公告)日：2017-02-14
申请号：US10727915
申请日：2003-12-04
申请人： Doree Duncan Seligmann , Michael J. Sammon , Lynne Shapiro Brotman , Reinhard Peter Klemm , Ajita John
发明人： Doree Duncan Seligmann , Michael J. Sammon , Lynne Shapiro Brotman , Reinhard Peter Klemm , Ajita John
IPC分类号： G06F15/16 , H04W48/18 , H04L12/54 , H04L12/58 , H04M1/725 , H04W48/20 , H04W4/12 , H04W88/06
CPC分类号： H04W48/18 , H04L12/5692 , H04L51/00 , H04L51/14 , H04L51/38 , H04M1/72547 , H04M1/72566 , H04M1/72572 , H04W4/12 , H04W48/20 , H04W88/06
摘要： A method and apparatus for selecting one of a plurality of delivery mechanisms for sending a message are disclosed. The illustrative embodiment enables the advantageous selection of the delivery mechanism for sending a message from a first telecommunications terminal to a second telecommunications terminal based on at least one of: (i) the location of the first terminal, (ii) the location of the second terminal, (iii) the time and date (i.e., the calendrical time) at the first terminal, (iv) the calendrical time at the second terminal, and (v) one or more properties of the message (e.g., the sending user, the receiving user, a message priority, the contents of the message, etc.). A delivery mechanism for sending a message comprises at least one of: a physical medium, a physical layer protocol, a medium access control, and a network for transport.
摘要翻译：公开了用于选择用于发送消息的多个递送机制之一的方法和装置。所述说明性实施例使得能够基于以下中的至少一个来发送消息的递送机制的有利选择：（i）第一终端的位置，（ii）第二终端到达第二电信终端的位置终端，（iii）第一终端的时间和日期（即，日历时间），（iv）第二终端的日历时间，以及（v）消息的一个或多个属性（例如，发送用户，接收用户，消息优先级，消息内容等）。用于发送消息的传递机制包括物理介质，物理层协议，介质访问控制和用于传输的网络中的至少一个。

2. 发明授权

US09495350B2 System and method for determining expertise through speech analytics 有权
标题翻译：通过语音分析确定专业知识的系统和方法
公开(公告)号：US09495350B2
公开(公告)日：2016-11-15
申请号：US13617553
申请日：2012-09-14
申请人： Ajita John , Michael J. Sammon , Reinhard Klemm , Doree Duncan Seligmann
发明人： Ajita John , Michael J. Sammon , Reinhard Klemm , Doree Duncan Seligmann
IPC分类号： G06F17/27 , G10L17/00 , G10L15/26 , G10L15/08
CPC分类号： G06F17/27 , G10L15/08 , G10L15/265 , G10L17/00 , G10L2015/088
摘要： Systems, methods, and non-transitory computer-readable storage media for determining expertise through speech analytics. The system associates speakers with respective segments of an audio conversation to yield associated speaker segments. The system also identifies a number of times a speaker has spoken about a topic in the audio conversation by searching the associated speaker segments for a term associated with the topic. The system then ranks the speaker as an expert in the topic when the number of times the speaker has spoken about the topic in the audio conversation exceeds a threshold. The audio conversation can include a compilation of a plurality of audio conversations. Moreover, the system can tag the associated speaker segments having the term with keyword tags and match a respective segment from the associated speaker segments with the speaker, the respective segment having a keyword tag.
摘要翻译：用于通过语音分析确定专业知识的系统，方法和非暂时的计算机可读存储介质。该系统将扬声器与音频对话的相应段相关联，以产生相关的扬声器段。该系统还通过搜索与该主题相关联的术语的相关联的说话者段来识别扬声器在音频会话中谈论的主题的次数。当演讲者在音频会话中谈论主题的次数超过阈值时，该系统将作为该主题的专家排列扬声器。音频会话可以包括多个音频会话的汇编。此外，系统可以用具有关键字标签的关联标签的相关联的扬声器段标记，并且将来自相关联的扬声器段的相应段与扬声器相匹配，相应的段具有关键字标签。

3. 发明授权

US08966513B2 System and method for processing media highlights 有权
标题翻译：处理媒体亮点的系统和方法
公开(公告)号：US08966513B2
公开(公告)日：2015-02-24
申请号：US13172475
申请日：2011-06-29
申请人： Ajita John , Michael J. Sammon , Doree Duncan Seligmann
发明人： Ajita John , Michael J. Sammon , Doree Duncan Seligmann
IPC分类号： H04N7/16 , H04N21/422 , H04N21/4223 , H04N21/43 , H04N21/462 , H04N21/466 , H04N21/4788 , H04N21/658 , H04H60/33 , H04H60/73
CPC分类号： H04N21/42203 , H04H60/33 , H04H60/73 , H04N21/4223 , H04N21/4307 , H04N21/4622 , H04N21/4661 , H04N21/4788 , H04N21/6582
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for processing media highlights. A first method includes displaying a real-time media event to a user, and, upon receiving a first indication from the user at a first time, generating a highlight of the real-time media event based on the first time, the highlight being associated with a portion of the real-time media event at the first time, and associating, in a highlight database, the highlight with an individual profile of the user. The highlight can include parameters for media content and/or duration. The highlight duration can be based on an analysis of content of the real-time media event. Highlights can be assigned to specific highlight categories. Other aspects disclosed herein apply to playback of media highlights during playback of a recorded media event, and managing stored highlights.
摘要翻译：本文公开了用于处理媒体亮点的系统，方法和非暂时的计算机可读存储介质。第一种方法包括向用户显示实时媒体事件，并且在第一次从用户接收到第一指示时，基于第一次生成实时媒体事件的突出显示，高亮显示被关联其中第一次具有实时媒体事件的一部分，并且在高亮数据库中将突出显示与用户的个人简档相关联。亮点可以包括媒体内容和/或持续时间的参数。亮点持续时间可以基于对实时媒体事件的内容的分析。亮点可以分配给特定的突出显示类别。本文公开的其它方面适用于在重放记录的媒体事件期间回放媒体高光，并管理存储的亮点。

4. 发明申请

US20140059126A1 CONTEXT AWARE SOCIAL CALLBACK 审中-公开
标题翻译：背景知识社会呼唤
公开(公告)号：US20140059126A1
公开(公告)日：2014-02-27
申请号：US13591049
申请日：2012-08-21
申请人： Reinhard P. Klemm , Doree Duncan Seligmann
发明人： Reinhard P. Klemm , Doree Duncan Seligmann
IPC分类号： G06F15/16
CPC分类号： G06Q50/01
摘要： A server executing a context aware social callback application and method are provided. Posts with action tags made on social media sites or pages that identify a monitoring entity or associated offering are identified. Such posts are analyzed to determine whether they are associated with an identifiable user, and whether they invite interaction. If the identified content is from an identifiable person and if it invites interaction, the application automatically generates a response that is sent to the identified user with a request to engage in further communications. The system can also send the post and/or related information to an agent or other contact center resource for handling.
摘要翻译：提供执行上下文感知的社会回调应用程序和方法的服务器。识别在社交媒体网站或标识监控实体或相关联产品的网页上制作的动作标签的帖子。分析这些帖子以确定它们是否与可识别的用户相关联，以及他们是否邀请交互。如果所识别的内容来自可识别的人，并且如果它邀请交互，则应用程序自动生成发送到所识别的用户的请求以进行进一步通信的响应。该系统还可以将邮政和/或相关信息发送到代理或其他联络中心资源进行处理。

5. 发明授权

US08234305B2 Method for determining communicative value 有权
标题翻译：确定交际价值的方法
公开(公告)号：US08234305B2
公开(公告)日：2012-07-31
申请号：US12570567
申请日：2009-09-30
申请人： Doree Duncan Seligmann , Ajita John Singh , Shreeharsh Kelkar
发明人： Doree Duncan Seligmann , Ajita John Singh , Shreeharsh Kelkar
IPC分类号： G06F17/00
CPC分类号： G06Q10/06 , G06F17/30
摘要： A method of determining which users are experts and which tags are appropriate without some of the disadvantages of the prior art is described. The level of a user's expertise is determined based on previous tags, the categorization of one or more tags, and the rating of the tags previously left by the user. The appropriateness of a tag is based on previous tagging of information by the user, by the number of times a user has tagged information with the same categorization, and the rating of a user.
摘要翻译：描述了确定哪些用户是专家的方法，哪些标签是合适的，而没有现有技术的一些缺点。用户的专业知识水平基于先前的标签，一个或多个标签的分类以及用户先前留下的标签的评级来确定。标签的适当性基于用户先前标记的信息，用户用相同分类标记信息的次数以及用户的评级。

6. 发明申请

US20120030232A1 SYSTEM AND METHOD FOR COMMUNICATING TAGS FOR A MEDIA EVENT USING MULTIPLE MEDIA TYPES 审中-公开
标题翻译：使用多媒体类型传播媒体事件的标签的系统和方法
公开(公告)号：US20120030232A1
公开(公告)日：2012-02-02
申请号：US12847929
申请日：2010-07-30
申请人： Ajita JOHN , Shreeharsh Kelkar , Doree Duncan Seligmann
发明人： Ajita JOHN , Shreeharsh Kelkar , Doree Duncan Seligmann
IPC分类号： G06F17/30
摘要： Disclosed are systems, methods, and non-transitory computer-readable storage media for exchanging and processing tag information between users with different types of communications devices. In operation, tag information is received processed to provide an alternative tag communication to selected participants in the media event. That is, at least a portion of the tags of a media event are used to create an alternate tag communication that can be delivered to participants, together with or separate from the conventional or default tag communication associated with the media event. The alternate tag communications can be used to allow participation of users associated with communications devices incompatible with the media format of default tag communication. Further, the alternate tag information can also be used as a secondary means of communications during a media event.
摘要翻译：公开了用于在具有不同类型的通信设备的用户之间交换和处理标签信息的系统，方法和非暂时的计算机可读存储介质。在操作中，处理标签信息以向媒体事件中的选定参与者提供备选标签通信。也就是说，媒体事件的标签的至少一部分被用于创建可以传递给参与者的备用标签通信，或者与与媒体事件相关联的常规或默认标签通信一起或与之分开。替代标签通信可以用于允许与与默认标签通信的媒体格式不兼容的通信设备相关联的用户的参与。此外，替代标签信息还可以用作媒体事件期间的通信的次要装置。

7. 发明授权

US07924998B2 Intelligent handling of message refusal 有权
标题翻译：智能处理消息拒绝
公开(公告)号：US07924998B2
公开(公告)日：2011-04-12
申请号：US12695367
申请日：2010-01-28
申请人： Doree Duncan Seligmann
发明人： Doree Duncan Seligmann
IPC分类号： H04M3/42
CPC分类号： H04M1/72569 , H04L51/00 , H04M1/725 , H04M1/72547 , H04M1/72572 , H04M3/42229 , H04M3/53 , H04M2242/30 , H04M2250/10 , H04M2250/12 , H04W4/00
摘要： An apparatus for intelligently responding when a user refuses an incoming message at a telecommunications terminal is disclosed. In the illustrative embodiments, the apparatus comprises a processor that prompts the user to optionally specify (i) one or more acceptable alternative message delivery mechanisms (e.g., email, text chat, etc.), and/or (ii) one or more alternative devices (e.g., pager, PDA, etc.) when a user refuses an incoming message. For example, a user in a noisy environment who refuses a voice telephone call might specify the following as alternative delivery mechanisms and devices: short message service (SMS) on the user's pager, text chat on the same device as the first message, and email on the user's personal digital assistant (PDA).
摘要翻译：公开了一种当用户在电信终端拒绝输入消息时智能响应的装置。在说明性实施例中，该装置包括处理器，其提示用户可选地指定（i）一个或多个可接受的替代消息传递机制（例如，电子邮件，文本聊天等），和/或（ii）一个或多个替代当用户拒绝传入消息时，设备（例如，寻呼机，PDA等）。例如，拒绝语音电话呼叫的嘈杂环境中的用户可以指定以下作为替代传送机制和设备：用户的寻呼机上的短消息服务（SMS），与第一消息在同一设备上的文本聊天以及电子邮件在用户的个人数字助理（PDA）上。

8. 发明申请

US20110078155A1 Method for Determining Communicative Value 有权
标题翻译：确定沟通价值的方法
公开(公告)号：US20110078155A1
公开(公告)日：2011-03-31
申请号：US12570567
申请日：2009-09-30
申请人： Doree Duncan Seligmann , Ajita John Singh , Shreeharsh Kelkar
发明人： Doree Duncan Seligmann , Ajita John Singh , Shreeharsh Kelkar
IPC分类号： G06F7/10 , G06F17/30
CPC分类号： G06Q10/06 , G06F17/30
摘要： A method of determining which users are experts and which tags are appropriate without some of the disadvantages of the prior art is described. The level of a user's expertise is determined based on previous tags, the categorization of one or more tags, and the rating of the tags previously left by the user. The appropriateness of a tag is based on previous tagging of information by the user, by the number of times a user has tagged information with the same categorization, and the rating of a user.
摘要翻译：描述了确定哪些用户是专家的方法，哪些标签是合适的，而没有现有技术的一些缺点。用户的专业知识水平基于先前的标签，一个或多个标签的分类以及用户先前留下的标签的评级来确定。标签的适当性基于用户先前标记的信息，用户用相同分类标记信息的次数以及用户的评级。

9. 发明授权

US07706516B2 Intelligent handling of message refusal 有权
标题翻译：智能处理消息拒绝
公开(公告)号：US07706516B2
公开(公告)日：2010-04-27
申请号：US10262798
申请日：2002-10-02
申请人： Doree Duncan Seligmann
发明人： Doree Duncan Seligmann
IPC分类号： H04M3/42
CPC分类号： H04M1/72569 , H04L51/00 , H04M1/725 , H04M1/72547 , H04M1/72572 , H04M3/42229 , H04M3/53 , H04M2242/30 , H04M2250/10 , H04M2250/12 , H04W4/00
摘要： An apparatus for intelligently responding when a user refuses an incoming message at a telecommunications terminal is disclosed. In the illustrative embodiments, the apparatus comprises a processor that prompts the user to optionally specify (i) one or more acceptable alternative message delivery mechanisms (e.g., email, text chat, etc.), and/or (ii) one or more alternative devices (e.g., pager, PDA, etc.) when a user refuses an incoming message. For example, a user in a noisy environment who refuses a voice telephone call might specify the following as alternative delivery mechanisms and devices: short message service (SMS) on the user's pager, text chat on the same device as the first message, and email on the user's personal digital assistant (PDA).
摘要翻译：公开了一种当用户在电信终端拒绝输入消息时智能响应的装置。在说明性实施例中，该装置包括处理器，其提示用户可选地指定（i）一个或多个可接受的替代消息传递机制（例如，电子邮件，文本聊天等），和/或（ii）一个或多个替代当用户拒绝传入消息时，设备（例如，寻呼机，PDA等）。例如，拒绝语音电话呼叫的嘈杂环境中的用户可以指定以下作为替代传送机制和设备：用户的寻呼机上的短消息服务（SMS），与第一消息在同一设备上的文本聊天以及电子邮件在用户的个人数字助理（PDA）上。

10. 发明申请

US20090029683A1 Intelligent ringtone service 有权
标题翻译：智能铃声服务
公开(公告)号：US20090029683A1
公开(公告)日：2009-01-29
申请号：US12241900
申请日：2008-09-30
申请人： Taryn Moody , Doree Duncan Seligmann
发明人： Taryn Moody , Doree Duncan Seligmann
IPC分类号： H04W4/12
CPC分类号： H04W68/00 , H04M1/576 , H04M3/42051 , H04M3/537 , H04M19/04 , H04M19/048 , H04M2203/2066 , H04W4/12 , H04W68/02
摘要： An apparatus and methods are disclosed for enabling a telecommunications terminal to notify its user of the arrival of a message via an acoustic or visual signal whose properties are based on attributes of the message. A network infrastructure element (e.g., a switch, a private branch exchange [PBX], a server, etc.) receives a message directed to a terminal and sets the values of ringtone properties (e.g., tempo, volume, pitch, rhythm, etc.) based on attributes of an incoming message (e.g., the sender, a priority, a subject, the location from which the message was sent, etc.). In a first illustrative embodiment the network infrastructure element sends the message and the instantiated ringtone to the terminal, while in a second illustrative embodiment the network infrastructure element sends the message and the property values to the terminal, and the terminal plays a locally-stored ringtone in accordance with the property values.
摘要翻译：公开了一种用于使电信终端能够通过其属性基于消息的属性的声音或视觉信号通知其用户消息的到达的装置和方法。网络基础设施元件（例如，交换机，专用交换机[PBX]，服务器等）接收指向终端的消息，并设置铃声属性的值（例如，速度，音量，音调，节奏等）基于传入消息的属性（例如，发送者，优先级，主题，从其发送消息的位置等）。在第一示例性实施例中，网络基础设施元件将消息和所述实例化的铃声发送到终端，而在第二说明性实施例中，网络基础设施元件将消息和属性值发送到终端，并且终端播放本地存储的铃声按照物业价值。

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