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1. 发明申请

US20050002509A1 Technique for providing personalized information and communications services 审中-公开
标题翻译：提供个性化信息和通信服务的技术
公开(公告)号：US20050002509A1
公开(公告)日：2005-01-06
申请号：US10896736
申请日：2004-07-21
申请人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
发明人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
IPC分类号： G06F20060101 , G06F12/00 , G06F17/30 , G06Q10/10 , H04M1/2745 , H04M1/64 , H04M3/38 , H04M3/42 , H04M3/44 , H04M3/493 , H04M7/00 , H04M7/12 , H04M11/00
CPC分类号： G06Q10/109 , H04M1/2745 , H04M3/382 , H04M3/42161 , H04M3/44 , H04M3/4931 , H04M3/4933 , H04M7/00 , H04M7/003 , H04M7/006 , H04M7/12 , H04M2203/2072 , H04M2242/15 , Y10S707/99939
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.
摘要翻译：用户可以使用通信设备，例如无线电话，移动设备或个人数字助理（PDA）来联系根据本发明的操作者向用户提供个性化信息和通信服务的信息/呼叫中心。这样的服务包括例如提供列表信息，联系人信息，约会信息等。为了提供有效的连接性，例如，当用户使用网络浏览器在他/她的私人目录中定位电话号码时，用户可以利用直接连接本发明的特征以通过因特网发起对所需号码的电话呼叫。此外，本发明允许不仅通过语音连接，而且SMS，电子邮件，传真机，PDA等向用户传送约会信息。它还允许与诸如TeleConcierge（ R）服务，其帮助用户规划未来事件，例如进行餐厅预约。有关未来事件的约会记录一旦成功计划就自动纳入用户日历。为了个性化服务，使用与用户相关联的至少一个简档，其指定订阅的服务和接收它们的首选方式。例如，该简档可以指定使用专业技术的操作者，向用户传递信息的方法等。

2. 发明申请

US20050002510A1 Technique for providing personalized information and communications services 审中-公开
公开(公告)号：US20050002510A1
公开(公告)日：2005-01-06
申请号：US10896738
申请日：2004-07-21
申请人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
发明人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
IPC分类号： G06F20060101 , G06F12/00 , G06F17/30 , G06Q10/10 , H04M1/2745 , H04M1/64 , H04M3/38 , H04M3/42 , H04M3/44 , H04M3/493 , H04M7/00 , H04M7/12 , H04M11/00
CPC分类号： G06Q10/109 , H04M1/2745 , H04M3/382 , H04M3/42161 , H04M3/44 , H04M3/4931 , H04M3/4933 , H04M7/00 , H04M7/003 , H04M7/006 , H04M7/12 , H04M2203/2072 , H04M2242/15 , Y10S707/99939
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

3. 发明申请

US20050002508A1 Technique for providing personalized information and communications services 失效
公开(公告)号：US20050002508A1
公开(公告)日：2005-01-06
申请号：US10896558
申请日：2004-07-21
申请人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
发明人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
IPC分类号： G06F20060101 , G06F12/00 , G06F17/30 , G06Q10/10 , H04M1/2745 , H04M1/64 , H04M3/38 , H04M3/42 , H04M3/44 , H04M3/493 , H04M7/00 , H04M7/12 , H04M11/00
CPC分类号： G06Q10/109 , H04M1/2745 , H04M3/382 , H04M3/42161 , H04M3/44 , H04M3/4931 , H04M3/4933 , H04M7/00 , H04M7/003 , H04M7/006 , H04M7/12 , H04M2203/2072 , H04M2242/15 , Y10S707/99939
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

4. 发明申请

US20050002501A1 Technique for providing personalized information and communications services 审中-公开
公开(公告)号：US20050002501A1
公开(公告)日：2005-01-06
申请号：US10896735
申请日：2004-07-21
申请人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
发明人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
IPC分类号： G06F20060101 , G06F12/00 , G06F17/30 , G06Q10/10 , H04M1/2745 , H04M1/64 , H04M3/38 , H04M3/42 , H04M3/44 , H04M3/493 , H04M7/00 , H04M7/12 , H04M11/00
CPC分类号： G06Q10/109 , H04M1/2745 , H04M3/382 , H04M3/42161 , H04M3/44 , H04M3/4931 , H04M3/4933 , H04M7/00 , H04M7/003 , H04M7/006 , H04M7/12 , H04M2203/2072 , H04M2242/15 , Y10S707/99939
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

5. 发明申请

US20050129208A1 Method for providing enhanced directory assistance upon command using out-of-band signaling 失效
标题翻译：用于使用带外信令的命令提供增强的目录辅助的方法
公开(公告)号：US20050129208A1
公开(公告)日：2005-06-16
申请号：US11046932
申请日：2005-01-31
申请人： Adam McGrath , Timothy Timmins , Patrick Cox , Nicholas Elsey , A. Powell , Paul Filliger , Michael Kepler
发明人： Adam McGrath , Timothy Timmins , Patrick Cox , Nicholas Elsey , A. Powell , Paul Filliger , Michael Kepler
IPC分类号： H04M3/42 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04Q3/72 , H04Q7/22
CPC分类号： H04M3/60 , H04M3/42 , H04M3/42059 , H04M3/42093 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2242/22 , H04Q3/72
摘要： A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded enhanced directory assistance upon a user command in the form of an out-of-band signaling message, e.g., SS7 signaling message. For example, the user may be afforded further operator assistance by pressing on the user telephone a predetermined key (e.g., “*” key), which is detectable by the directory assistance service provider as an SS7 signaling message.
摘要翻译：用户呼叫目录援助服务提供商来搜索所需的电话号码，并以所需号码连接到一方。在一个这样的连接中，用户以带外信令消息（例如SS7信令消息）的形式在用户命令上提供增强的目录帮助。例如，可以通过将用户电话机按预定密钥（例如“*”密钥），由目录援助服务提供商可以被检测为SS7信令消息来向用户提供进一步的操作者辅助。

6. 发明申请

US20050041794A1 Method and system for directory assistance services 审中-公开
标题翻译：目录援助服务的方法和系统
公开(公告)号：US20050041794A1
公开(公告)日：2005-02-24
申请号：US10947867
申请日：2004-09-23
申请人： Patrick Cox , Adrian Powell , Paul Filliger , Michael Kepler , Timothy Timmins
发明人： Patrick Cox , Adrian Powell , Paul Filliger , Michael Kepler , Timothy Timmins
IPC分类号： H04M3/42 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04Q3/72 , H04W4/00 , H04W4/16
CPC分类号： H04W4/00 , H04M3/42 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2242/22 , H04Q3/72 , H04W4/16
摘要： A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As known in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the “★” button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g., providing further directory assistance). If a busy signal or non-answering party is detected, a customer is given a plurality of options including leaving a recorded message or page, or a predetermined alphanumeric message or page for the called party. In this case, the system automatically tries, repeatedly, to deliver the recorded message or page and, optionally, confirms successful or failed message delivery to the calling party.
摘要翻译：希望目录帮助服务的移动电话或个人通信服务用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。如现有技术中已知的那样，操作员然后启动将用户连接到目的地电话号码的呼叫。在优选实施例中，操作员将所需的目的地电话号码定位在计算机数据库中，并且可以选择所定位号码的自动拨号。此外，本发明的优选实施例不是全部进一步地涉及呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如按“★”按钮所获得的连接。如果检测到这样的信号，则将客户转移到目录帮助操作员，然后谁可以提供任何需要的进一步的帮助（例如提供进一步的目录辅助）。如果检测到忙信号或非应答方，则向客户给予多个选项，包括留下被记录的消息或页面，或者被叫方的预定字母数字消息或页面。在这种情况下，系统会自动重复地尝试传送记录的消息或页面，并且可选地确认向主叫方发送成功或失败的消息。

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