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1. 发明申请

US20050129208A1 Method for providing enhanced directory assistance upon command using out-of-band signaling 失效
标题翻译：用于使用带外信令的命令提供增强的目录辅助的方法
公开(公告)号：US20050129208A1
公开(公告)日：2005-06-16
申请号：US11046932
申请日：2005-01-31
申请人： Adam McGrath , Timothy Timmins , Patrick Cox , Nicholas Elsey , A. Powell , Paul Filliger , Michael Kepler
发明人： Adam McGrath , Timothy Timmins , Patrick Cox , Nicholas Elsey , A. Powell , Paul Filliger , Michael Kepler
IPC分类号： H04M3/42 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04Q3/72 , H04Q7/22
CPC分类号： H04M3/60 , H04M3/42 , H04M3/42059 , H04M3/42093 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2242/22 , H04Q3/72
摘要： A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded enhanced directory assistance upon a user command in the form of an out-of-band signaling message, e.g., SS7 signaling message. For example, the user may be afforded further operator assistance by pressing on the user telephone a predetermined key (e.g., “*” key), which is detectable by the directory assistance service provider as an SS7 signaling message.
摘要翻译：用户呼叫目录援助服务提供商来搜索所需的电话号码，并以所需号码连接到一方。在一个这样的连接中，用户以带外信令消息（例如SS7信令消息）的形式在用户命令上提供增强的目录帮助。例如，可以通过将用户电话机按预定密钥（例如“*”密钥），由目录援助服务提供商可以被检测为SS7信令消息来向用户提供进一步的操作者辅助。

2. 发明申请

US20050041794A1 Method and system for directory assistance services 审中-公开
标题翻译：目录援助服务的方法和系统
公开(公告)号：US20050041794A1
公开(公告)日：2005-02-24
申请号：US10947867
申请日：2004-09-23
申请人： Patrick Cox , Adrian Powell , Paul Filliger , Michael Kepler , Timothy Timmins
发明人： Patrick Cox , Adrian Powell , Paul Filliger , Michael Kepler , Timothy Timmins
IPC分类号： H04M3/42 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04Q3/72 , H04W4/00 , H04W4/16
CPC分类号： H04W4/00 , H04M3/42 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2242/22 , H04Q3/72 , H04W4/16
摘要： A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As known in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the “★” button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g., providing further directory assistance). If a busy signal or non-answering party is detected, a customer is given a plurality of options including leaving a recorded message or page, or a predetermined alphanumeric message or page for the called party. In this case, the system automatically tries, repeatedly, to deliver the recorded message or page and, optionally, confirms successful or failed message delivery to the calling party.
摘要翻译：希望目录帮助服务的移动电话或个人通信服务用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。如现有技术中已知的那样，操作员然后启动将用户连接到目的地电话号码的呼叫。在优选实施例中，操作员将所需的目的地电话号码定位在计算机数据库中，并且可以选择所定位号码的自动拨号。此外，本发明的优选实施例不是全部进一步地涉及呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如按“★”按钮所获得的连接。如果检测到这样的信号，则将客户转移到目录帮助操作员，然后谁可以提供任何需要的进一步的帮助（例如提供进一步的目录辅助）。如果检测到忙信号或非应答方，则向客户给予多个选项，包括留下被记录的消息或页面，或者被叫方的预定字母数字消息或页面。在这种情况下，系统会自动重复地尝试传送记录的消息或页面，并且可选地确认向主叫方发送成功或失败的消息。

3. 发明申请

US20050002509A1 Technique for providing personalized information and communications services 审中-公开
标题翻译：提供个性化信息和通信服务的技术
公开(公告)号：US20050002509A1
公开(公告)日：2005-01-06
申请号：US10896736
申请日：2004-07-21
申请人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
发明人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
IPC分类号： G06F20060101 , G06F12/00 , G06F17/30 , G06Q10/10 , H04M1/2745 , H04M1/64 , H04M3/38 , H04M3/42 , H04M3/44 , H04M3/493 , H04M7/00 , H04M7/12 , H04M11/00
CPC分类号： G06Q10/109 , H04M1/2745 , H04M3/382 , H04M3/42161 , H04M3/44 , H04M3/4931 , H04M3/4933 , H04M7/00 , H04M7/003 , H04M7/006 , H04M7/12 , H04M2203/2072 , H04M2242/15 , Y10S707/99939
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.
摘要翻译：用户可以使用通信设备，例如无线电话，移动设备或个人数字助理（PDA）来联系根据本发明的操作者向用户提供个性化信息和通信服务的信息/呼叫中心。这样的服务包括例如提供列表信息，联系人信息，约会信息等。为了提供有效的连接性，例如，当用户使用网络浏览器在他/她的私人目录中定位电话号码时，用户可以利用直接连接本发明的特征以通过因特网发起对所需号码的电话呼叫。此外，本发明允许不仅通过语音连接，而且SMS，电子邮件，传真机，PDA等向用户传送约会信息。它还允许与诸如TeleConcierge（ R）服务，其帮助用户规划未来事件，例如进行餐厅预约。有关未来事件的约会记录一旦成功计划就自动纳入用户日历。为了个性化服务，使用与用户相关联的至少一个简档，其指定订阅的服务和接收它们的首选方式。例如，该简档可以指定使用专业技术的操作者，向用户传递信息的方法等。

4. 发明申请

US20050002510A1 Technique for providing personalized information and communications services 审中-公开
公开(公告)号：US20050002510A1
公开(公告)日：2005-01-06
申请号：US10896738
申请日：2004-07-21
申请人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
发明人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
IPC分类号： G06F20060101 , G06F12/00 , G06F17/30 , G06Q10/10 , H04M1/2745 , H04M1/64 , H04M3/38 , H04M3/42 , H04M3/44 , H04M3/493 , H04M7/00 , H04M7/12 , H04M11/00
CPC分类号： G06Q10/109 , H04M1/2745 , H04M3/382 , H04M3/42161 , H04M3/44 , H04M3/4931 , H04M3/4933 , H04M7/00 , H04M7/003 , H04M7/006 , H04M7/12 , H04M2203/2072 , H04M2242/15 , Y10S707/99939
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

5. 发明申请

US20050002508A1 Technique for providing personalized information and communications services 失效
公开(公告)号：US20050002508A1
公开(公告)日：2005-01-06
申请号：US10896558
申请日：2004-07-21
申请人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
发明人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
IPC分类号： G06F20060101 , G06F12/00 , G06F17/30 , G06Q10/10 , H04M1/2745 , H04M1/64 , H04M3/38 , H04M3/42 , H04M3/44 , H04M3/493 , H04M7/00 , H04M7/12 , H04M11/00
CPC分类号： G06Q10/109 , H04M1/2745 , H04M3/382 , H04M3/42161 , H04M3/44 , H04M3/4931 , H04M3/4933 , H04M7/00 , H04M7/003 , H04M7/006 , H04M7/12 , H04M2203/2072 , H04M2242/15 , Y10S707/99939
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

6. 发明申请

US20050002501A1 Technique for providing personalized information and communications services 审中-公开
公开(公告)号：US20050002501A1
公开(公告)日：2005-01-06
申请号：US10896735
申请日：2004-07-21
申请人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
发明人： Nicholas Elsey , Michael Kepler , Timothy Timmins , Michael Samudio
IPC分类号： G06F20060101 , G06F12/00 , G06F17/30 , G06Q10/10 , H04M1/2745 , H04M1/64 , H04M3/38 , H04M3/42 , H04M3/44 , H04M3/493 , H04M7/00 , H04M7/12 , H04M11/00
CPC分类号： G06Q10/109 , H04M1/2745 , H04M3/382 , H04M3/42161 , H04M3/44 , H04M3/4931 , H04M3/4933 , H04M7/00 , H04M7/003 , H04M7/006 , H04M7/12 , H04M2203/2072 , H04M2242/15 , Y10S707/99939
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

7. 发明申请

US20050004934A1 Technique for effectively collecting and analyzing data in providing information assistance services 有权
标题翻译：提供信息援助服务有效收集和分析数据的技术
公开(公告)号：US20050004934A1
公开(公告)日：2005-01-06
申请号：US10899188
申请日：2004-07-26
申请人： Nicholas Elsey , Karen Johnson , Timothy Timmins
发明人： Nicholas Elsey , Karen Johnson , Timothy Timmins
IPC分类号： G06F17/30 , G06F7/00
CPC分类号： G06F17/30985 , G06F17/30876 , G06Q30/02 , H04M3/51 , H04M2203/556
摘要： In an information/call center where calls are received, requesting information concerning entities, goods and services, directions to a given destination, etc., data is collected in processing such calls. In accordance with the invention, the collected data is analyzed to generate dynamic data to supplement and/or improve the traditional databases, typically searched by an operator for responses to the information requests. In providing a public information assistance service, such dynamic data may concern, e.g., the most popular movies, restaurants, requested categories, etc. In providing a personalized information assistance service, such dynamic data may concern, e.g., previous telephone connections made for a subscriber, the most popular telephone connections requested by a subscriber, etc. In addition, based on the past search behavior, “fuzzy” logic is developed for correlating between search terms. When one search term is used in a search, the correlated search term may be suggested for adoption, in accordance with the fuzzy logic.
摘要翻译：在接收到呼叫的信息/呼叫中心中，请求关于实体，商品和服务的信息，到给定目的地的指示等，在处理这种呼叫时收集数据。根据本发明，分析所收集的数据以生成动态数据以补充和/或改进传统数据库，通常由操作者搜索以响应信息请求。在提供公共信息援助服务时，这样的动态数据可能涉及例如最流行的电影，餐馆，所请求的类别等。在提供个性化信息援助服务时，这样的动态数据可能会涉及，例如，为用户，用户请求的最流行的电话连接等。另外，基于过去的搜索行为，开发了用于搜索项之间相关的“模糊”逻辑。当在搜索中使用一个搜索词时，可以根据模糊逻辑建议相关的搜索词语以供采用。

8. 发明申请

US20060141982A1 Technique for identifying status of users and status of subscribers' accounts in a communications system 审中-公开
标题翻译：用于识别用户状态和通信系统中订户帐户状态的技术
公开(公告)号：US20060141982A1
公开(公告)日：2006-06-29
申请号：US11342127
申请日：2006-01-27
申请人： Timothy Timmins , Nathan Baker , John Miller
发明人： Timothy Timmins , Nathan Baker , John Miller
IPC分类号： H04M11/00
CPC分类号： H04M15/745 , H04L12/2854 , H04M15/00 , H04M15/14 , H04M15/41 , H04M15/44 , H04M15/48 , H04M15/88 , H04M17/10 , H04M2215/0104 , H04M2215/0108 , H04M2215/0116 , H04M2215/0156 , H04M2215/0164 , H04M2215/0168 , H04M2215/0176
摘要： A communications system and method for handling a call to the system based on whether the caller is a subscriber. In one example, in an information assistance service communications system, if the user is a subscriber, the call may be directed to a first operator device for directory assistance, while if the caller is a non-subscriber, the call may be directed to a special operator device discuss billing and subscription options, for example. In another communications system and method, calls to the system by subscribers are handled based on the status of parameters of the calling subscriber's account, such as usage limits and expiration date of the caller's subscription, for example. In another communications system and method, expiration dates are monitored and notices about the expiration dates are sent to subscribers by a method chosen by the subscriber. Features of these systems and methods may be used together or separately.
摘要翻译：一种用于基于呼叫者是用户来处理对系统的呼叫的通信系统和方法。在一个示例中，在信息援助服务通信系统中，如果用户是用户，则可以将呼叫定向到用于目录帮助的第一运营商设备，而如果呼叫者是非用户，则呼叫可以被引导到例如，特殊运营商设备讨论计费和订阅选项。在另一个通信系统和方法中，例如，根据主叫用户帐号的参数的状态（例如，呼叫者的订阅的使用限制和到期日期）来处理由用户对系统的呼叫。在另一种通信系统和方法中，监视到期日期，并且通过用户选择的方法将关于到期日期的通知发送给用户。这些系统和方法的特征可以一起使用或分开使用。

9. 发明申请

US20060093103A1 Technique for generating and accessing organized information through an information assistance service 审中-公开
标题翻译：通过信息援助服务生成和访问有组织的信息的技术
公开(公告)号：US20060093103A1
公开(公告)日：2006-05-04
申请号：US10977600
申请日：2004-10-29
申请人： Timothy Timmins , John Miller
发明人： Timothy Timmins , John Miller
IPC分类号： H04M11/00 , H04M1/64
CPC分类号： H04M3/4938 , H04M11/10
摘要： An information assistance service is provided whereby a company can access records in a customer relationship management (CRM) system. The records may be organized in folders according to different groups in the company, e.g., a sales force of the company. To generate a record, a member of the group may call the information assistance service to input, through an operator or a voice server, various items of information, e.g., his/her name, subject information, an account name, sales lead information, notes/comments, etc. The voice information may be converted to textual data to fill various fields of the record. Records generated in this manner by one or more members of the group may be assembled in a group folder associated with the group. Records in the group folder may be accessed by members of the group through the information assistance service. A calling member who contacts the information assistance service to access the group folder may review the records therein and play selected records or portions thereof. The calling member may also request the information assistance service to sort the records according to a selected parameter, and/or to search for desired records based on one or more selected parameters.
摘要翻译：提供信息援助服务，公司可以访问客户关系管理（CRM）系统中的记录。记录可以根据公司中的不同组织，例如公司的销售人员组织在文件夹中。为了生成记录，组的成员可以通过操作员或语音服务器呼叫信息协助服务来输入各种信息，例如他/她的姓名，主题信息，帐号，销售线索信息，注释/注释等。语音信息可以被转换为文本数据以填充记录的各个领域。以该方式由组中的一个或多个成员生成的记录可以组装在与该组相关联的组文件夹中。组文件夹中的记录可以通过信息协助服务访问该组的成员。与信息援助服务联系以访问组文件夹的呼叫成员可以检查其中的记录并播放所选择的记录或其部分。呼叫成员还可以请求信息协助服务根据所选择的参数对记录进行排序，和/或基于一个或多个所选择的参数来搜索期望的记录。

10. 发明申请

US20050074112A1 Technique for sharing information through an information assistance service 审中-公开
标题翻译：通过信息援助服务共享信息的技术
公开(公告)号：US20050074112A1
公开(公告)日：2005-04-07
申请号：US10676197
申请日：2003-10-01
申请人： Timothy Timmins
发明人： Timothy Timmins
IPC分类号： G06F17/30 , H04L12/16 , H04M3/38 , H04M3/42 , H04M3/487 , H04M3/493
CPC分类号： H04M3/4938 , H04M3/38
摘要： Search results and information found at an information source are transferred to a repository, such as an information depot, which is accessible by a number of means, including telephone and Internet. Data identifying a user are maintained at the repository. Information is received from the information source where it is associated with the identifying data. The information is then stored at the repository and released to selected recipients based on instructions from the user that include the identifying data. The repository may be accessed through an information assistance service. The identifying data are used to recognize the user when the user accesses the information at the repository. Recognition may be performed, e.g., using automatic number identification (ANI) or a user voiceprint.
摘要翻译：在信息来源处找到的搜索结果和信息将传输到信息库，例如可通过多种方式访问的信息库，包括电话和互联网。识别用户的数据保留在存储库中。从与识别数据相关联的信息源接收信息。然后将信息存储在存储库中，并根据包含识别数据的用户指令将其发布到所选收件人。存储库可以通过信息协助服务来访问。识别数据用于在用户访问存储库处的信息时识别用户。可以执行识别，例如使用自动号码识别（ANI）或用户声纹。

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