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    • 4. 发明申请
    • Controlling software failure data reporting and responses
    • 控制软件故障数据报告和响应
    • US20060136784A1
    • 2006-06-22
    • US11005386
    • 2004-12-06
    • Allen PrescottShanti PunukolluSu ChangTed DinklockerKomal Kashiramka
    • Allen PrescottShanti PunukolluSu ChangTed DinklockerKomal Kashiramka
    • G06F11/00
    • G06F11/0781G06F11/0748
    • User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.
    • 用户输入定义发送过滤器规则,以便在向支持提供者发送错误报告时要满足。 用户输入还定义了在错误报告中包含故障数据时要满足的收集过滤器规则。 与客户端崩溃故障相对应的错误报告将使用传输过滤规则进行过滤,以确定要向支持提供者发送哪些错误报告,并进一步过滤发送到支持提供程序的每个错误报告,以消除失败的任何故障数据 满足收集过滤规则。 满足传输过滤规则的每个错误报告以及满足收集过滤规则的故障数据都将发送到支持提供商进行分析。 可以根据收集过滤器规则检索与客户端的故障相对应的标准和/或定制故障响应并发送给客户机。