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    • 7. 发明公开
    • USER QUESTION LABELING METHOD AND DEVICE
    • EP4345645A1
    • 2024-04-03
    • EP22913488.7
    • 2022-09-07
    • Mashang Consumer Finance Co., Ltd.
    • GENG, FumingWU, HaiyingJIANG, Ning
    • G06F16/332
    • Embodiments of the present application provide a user question labeling method and apparatus. By obtaining dialogue data generated by a manual customer service system, determining a target quick response statement corresponding to a target raised question, and then determining, in combination with a correspondence between a preset quick response statement and a user intention label, a target intention label corresponding to the target quick response statement, so as to obtain a correspondence between the target raised question and the target intention label, labeling user intention for a user question is thus achieved and then a generated user intention recognition sample set is applied to a user intention recognition model in an intelligent customer service system. Not only can the labeling efficiency of the user question be improved, so that a large number of user intention recognition samples are provided for the intelligent customer service system, but also the coverage rate of the user questions that cannot be recognized by the intelligent customer service system included in the user intention recognition sample set can be improved. Therefore, recognition accuracy of the user intention recognition model is improved, and service quality of the intelligent customer service system is thus ensured.