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    • 4. 发明授权
    • Arrangement for automated fault detection and fault resolution of a network device
    • 自动化故障检测和网络设备故障解决的安排
    • US07509415B2
    • 2009-03-24
    • US11441060
    • 2006-05-26
    • John BaekelmansErik De KegelDean Mc DanielKeith Sinclair
    • John BaekelmansErik De KegelDean Mc DanielKeith Sinclair
    • G06F15/173
    • G06F11/0709G06F11/079H04L41/064
    • A network based management system enables network devices installed at a customer's premises to be automatically monitored and managed for automated support services. Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.
    • 基于网络的管理系统使安装在客户场所的网络设备能够自动监控和管理自动化支持服务。 每个网络设备包括被配置为基于设备操作超过规定的监视参数的事件来生成通知消息的监视代理。 客户驻地的故障排除资源从网络设备请求所选的设备状态属性,并将其转发到作为制造商后端基础设施接口的数据收集资源。 故障排除系统访问存储受影响网络设备配置信息的数据库,并使用配置信息访问问题/解决方案信息。 基于规则的故障排除系统在将问题/解析信息的数据库相关联时提供服务通知消息作为对事件的响应,并且选择性地包括网络设备的问题/解决信息。
    • 8. 发明授权
    • Arrangement for automated fault detection and fault resolution of a network device
    • 自动化故障检测和网络设备故障解决的安排
    • US07080141B1
    • 2006-07-18
    • US10120401
    • 2002-04-12
    • John BaekelmansErik De KegelDean Mc DanielKeith Sinclair
    • John BaekelmansErik De KegelDean Mc DanielKeith Sinclair
    • G06F15/173G06F15/16G06F15/177
    • G06F11/0709G06F11/079H04L41/064
    • Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.
    • 每个网络设备包括被配置用于基于设备操作超过规定的监视参数的事件来生成通知消息的监视代理。 客户驻地的故障排除资源从网络设备请求所选的设备状态属性,并将其转发到作为制造商后端基础设施接口的数据收集资源。 故障排除系统访问存储受影响网络设备配置信息的数据库,并使用配置信息访问问题/解决方案信息。 基于规则的故障排除系统在将问题/解析信息的数据库相关联时提供服务通知消息作为对事件的响应,并且选择性地包括网络设备的问题/解决信息。