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1. 发明授权

US07509415B2 Arrangement for automated fault detection and fault resolution of a network device 有权
标题翻译：自动化故障检测和网络设备故障解决的安排
公开(公告)号：US07509415B2
公开(公告)日：2009-03-24
申请号：US11441060
申请日：2006-05-26
申请人： John Baekelmans , Erik De Kegel , Dean Mc Daniel , Keith Sinclair
发明人： John Baekelmans , Erik De Kegel , Dean Mc Daniel , Keith Sinclair
IPC分类号： G06F15/173
CPC分类号： G06F11/0709 , G06F11/079 , H04L41/064
摘要： A network based management system enables network devices installed at a customer's premises to be automatically monitored and managed for automated support services. Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.
摘要翻译：基于网络的管理系统使安装在客户场所的网络设备能够自动监控和管理自动化支持服务。每个网络设备包括被配置为基于设备操作超过规定的监视参数的事件来生成通知消息的监视代理。客户驻地的故障排除资源从网络设备请求所选的设备状态属性，并将其转发到作为制造商后端基础设施接口的数据收集资源。故障排除系统访问存储受影响网络设备配置信息的数据库，并使用配置信息访问问题/解决方案信息。基于规则的故障排除系统在将问题/解析信息的数据库相关联时提供服务通知消息作为对事件的响应，并且选择性地包括网络设备的问题/解决信息。

2. 发明申请

US20060277299A1 Arrangement for automated fault detection and fault resolution of a network device 有权
公开(公告)号：US20060277299A1
公开(公告)日：2006-12-07
申请号：US11441060
申请日：2006-05-26
申请人： John Baekelmans , Erik De Kegel , Dean Mc Daniel , Keith Sinclair
发明人： John Baekelmans , Erik De Kegel , Dean Mc Daniel , Keith Sinclair
IPC分类号： G06F15/173
CPC分类号： G06F11/0709 , G06F11/079 , H04L41/064
摘要： A network based management system enables network devices installed at a customer's premises to be automatically monitored and managed for automated support services. Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.

3. 发明授权

US07080141B1 Arrangement for automated fault detection and fault resolution of a network device 有权
标题翻译：自动化故障检测和网络设备故障解决的安排
公开(公告)号：US07080141B1
公开(公告)日：2006-07-18
申请号：US10120401
申请日：2002-04-12
申请人： John Baekelmans , Erik De Kegel , Dean Mc Daniel , Keith Sinclair
发明人： John Baekelmans , Erik De Kegel , Dean Mc Daniel , Keith Sinclair
IPC分类号： G06F15/173 , G06F15/16 , G06F15/177
CPC分类号： G06F11/0709 , G06F11/079 , H04L41/064
摘要： Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.
摘要翻译：每个网络设备包括被配置用于基于设备操作超过规定的监视参数的事件来生成通知消息的监视代理。客户驻地的故障排除资源从网络设备请求所选的设备状态属性，并将其转发到作为制造商后端基础设施接口的数据收集资源。故障排除系统访问存储受影响网络设备配置信息的数据库，并使用配置信息访问问题/解决方案信息。基于规则的故障排除系统在将问题/解析信息的数据库相关联时提供服务通知消息作为对事件的响应，并且选择性地包括网络设备的问题/解决信息。

4. 发明授权

US07117113B1 Automated data collection and analysis 有权
标题翻译：自动数据收集和分析
公开(公告)号：US07117113B1
公开(公告)日：2006-10-03
申请号：US10791568
申请日：2004-03-01
申请人： John Baekelmans , Thibaut Vos
发明人： John Baekelmans , Thibaut Vos
IPC分类号： G06F19/00
CPC分类号： H04L43/0817 , H04L63/083 , H04L67/025 , H04L67/125 , H04L67/34
摘要： Techniques are provided for automated data collection and analysis, including steps of receiving a request for information about a device; constructing a command set, wherein the command set is a set of executable commands that indicate collection of data from the device and zero or more other devices; sending the command set to the device; receiving analysis results from an analysis engine, wherein the analysis results are based at least in part on a set of results received from the device and produced by executing the command set; and determining a set of solutions based on the analysis results. Techniques are also provided for automated data collection and analysis, including the steps of sending a request for information about a device; receiving a command set in response to the request, wherein the command set is a set of executable commands that indicate collection of data from the device and zero or more other devices; executing the command set; generating a result set based on the execution of the command set; sending the result set to an analysis engine as part of a second request for analysis of the result set; and receiving a solution to one or more problems discovered at least in part by the analysis engine.
摘要翻译：提供了用于自动数据收集和分析的技术，包括接收关于设备的信息的请求的步骤; 构建命令集，其中所述命令集是指示从所述设备和零个或多个其他设备收集数据的一组可执行命令; 发送命令集到设备; 从分析引擎接收分析结果，其中所述分析结果至少部分地基于从所述设备接收并且通过执行所述命令集而产生的一组结果; 并基于分析结果确定一组解。还提供了用于自动数据收集和分析的技术，包括发送关于设备的信息的请求的步骤; 响应于所述请求接收命令集，其中所述命令集是指示从所述设备和零个或多个其他设备收集数据的一组可执行命令; 执行命令集; 基于所述命令集的执行生成结果集; 将结果集发送到分析引擎作为结果集的第二个分析请求的一部分; 并且接收至少部分地由分析引擎发现的一个或多个问题的解决方案。

5. 发明申请

US20060116841A1 Automated data collection and analysis 审中-公开
公开(公告)号：US20060116841A1
公开(公告)日：2006-06-01
申请号：US11333842
申请日：2006-01-17
申请人： John Baekelmans , Thibaut Vos
发明人： John Baekelmans , Thibaut Vos
IPC分类号： G01M19/00
CPC分类号： H04L43/0817 , H04L63/083 , H04L67/025 , H04L67/125 , H04L67/34
摘要： Techniques are provided for automated data collection and analysis, including steps of receiving a request for information about a device; constructing a command set, wherein the command set is a set of executable commands that indicate collection of data from the device and zero or more other devices; sending the command set to the device; receiving analysis results from an analysis engine, wherein the analysis results are based at least in part on a set of results received from the device and produced by executing the command set; and determining a set of solutions based on the analysis results. Techniques are also provided for automated data collection and analysis, including the steps of sending a request for information about a device; receiving a command set in response to the request, wherein the command set is a set of executable commands that indicate collection of data from the device and zero or more other devices; executing the command set; generating a result set based on the execution of the command set; sending the result set to an analysis engine as part of a second request for analysis of the result set; and receiving a solution to one or more problems discovered at least in part by the analysis engine.

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