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1. 发明申请

WO0156262A9 COMMUNICATION ASSISTANCE SYSTEM AND METHOD 审中-公开
标题翻译：通信辅助系统和方法
公开(公告)号：WO0156262A9
公开(公告)日：2002-10-17
申请号：PCT/US0102366
申请日：2001-01-24
申请人： INFONXX INC , PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
发明人： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
IPC分类号： H04W4/24 , H04L12/56 , H04M3/42 , H04M3/493 , H04M3/51 , H04M7/00
CPC分类号： H04W4/16 , H04M3/42008 , H04M3/42042 , H04M3/42068 , H04M3/4211 , H04M3/42153 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M15/00 , H04M15/06 , H04M15/41 , H04M15/44 , H04M15/51 , H04M15/58 , H04M15/68 , H04M15/80 , H04M15/8038 , H04M15/8044 , H04M15/8228 , H04M2203/6009 , H04M2207/18 , H04M2207/206 , H04M2215/01 , H04M2215/0104 , H04M2215/0152 , H04M2215/0164 , H04M2215/0188 , H04M2215/0196 , H04M2215/2026 , H04M2215/32 , H04M2215/34 , H04M2215/42 , H04M2215/54 , H04M2215/74 , H04M2215/7442 , H04M2215/745 , H04M2215/7833 , H04W4/00 , H04W4/12 , H04W4/24 , H04W8/02 , H04W40/02 , H04W56/00 , H04W74/00
摘要： A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.
摘要翻译：提供通信辅助系统（2）用于访问对应于多个订户（6）的信息。该系统包括用于从多个请求者（4）接收呼叫的电话交换机（12），用于将每个所述接收到的呼叫路由到操作终端（20）的呼叫中心（16）和第一数据库（18）），被配置为存储对应于每个所述订户（6）的所述信息。系统（2）提供：动态控制关闭提示; 允许订户（6）更新自己的信息的接口特征; 用于识别请求者（4）的服务提供商的拨号字符串转换器; 用于将订户（6）的呼叫费用转移到请求者（4）的计费数据库（14）; 通知用户（6）更新其信息的处理器; 存储订户牌照号码的能力（6）; 掩蔽特征，其允许系统（32）将请求者（4）连接到订户（6），而不显露订户的（6）移动电话号码; 基于订户（6）列表中找到的特定信息的用户（6）信息的可搜索数据库。

2. 发明申请

WO2007139990A3 COMMUNICATION ASSISTANCE SYSTEM AND METHOD 审中-公开
标题翻译：通信辅助系统和方法
公开(公告)号：WO2007139990A3
公开(公告)日：2008-07-31
申请号：PCT/US2007012598
申请日：2007-05-24
申请人： GRAPE TECHNOLOGY GROUP INC , MCGARY FAITH , PINES ROBERT , BAUMEISTER CHRISTINE
发明人： MCGARY FAITH , PINES ROBERT , BAUMEISTER CHRISTINE
IPC分类号： H04M1/56
CPC分类号： H04M3/4931 , H04M3/4933
摘要： A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of the requesters, where the system reviews the table for storing past requested listings and, based on contents contained in the past requested listing table, develops a list of requesters to target a promotion to, whereupon when a requester who is among the list of requesters contacts the system, they are provided with the promotion.
摘要翻译：通信辅助系统包括其中具有多个列表的数据库，每个列表包括至少一个联系人姓名和联系人信息。提供一种用于从寻求列表的多个请求者接收传入通信的装置。表格存储请求者的过去请求的列表，其中系统审查用于存储过去请求的列表的表格，并且基于过去请求的列表表中包含的内容，开发一个请求者列表以将促销目标定位到那时，当请求者在请求者联系系统之列，他们被提供了促销。

3. 发明申请

WO2004036878A3 A SYSTEM AND METHOD FOR EFFICIENT CALL MANAGEMENT FOR DIRECTORY ASSISTANCE SERVICES 审中-公开
标题翻译：用于有效的电话管理的系统和方法用于目录服务
公开(公告)号：WO2004036878A3
公开(公告)日：2004-06-24
申请号：PCT/US0332990
申请日：2003-10-16
申请人： GRAPE TECHNOLOGY GROUP INC , PINES ROBERT , WEILAND FRANKLIN , BAUMEISTER CHRISTINE
发明人： PINES ROBERT , WEILAND FRANKLIN , BAUMEISTER CHRISTINE
IPC分类号： H04M20060101 , H04M3/12 , H04M3/42 , H04M3/436 , H04M3/493 , H04M3/51 , H04M3/523 , H04M7/00
CPC分类号： H04M15/8033 , H04M3/12 , H04M3/42102 , H04M3/436 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/5166 , H04M3/5183 , H04M3/5237 , H04M7/0036 , H04M7/0045 , H04M7/0048 , H04M7/06 , H04M7/12 , H04M7/1235 , H04M7/1295 , H04M2201/38 , H04M2203/2061 , H04M2207/20 , H04M2215/7435 , H04M2242/30 , H04Q2213/13097 , H04Q2213/13103 , H04Q2213/13141 , H04Q2213/13376
摘要： A communication assistance system (Fig. 1) is provided having a first database (18, 18') with a plurality of listings, each listing having at least one contact name and a corresponding contact number. A switching device (12) receives calls from a plurality of users (4) desiring to access the listings and an operator terminal (20, 20') receives the communication from the switching device and retrieves a listing from the first database (18, 18'). A first route is provided for handling telephone communications between the operator terminal and the user and a second route is provided with an out-of band (200) processor for receiving information corresponding to call completion information and to provide call completion data (17) to the switching device (12) for completing the call between the user (4) and the requested listing.
摘要翻译：提供了具有多个列表的第一数据库（18,18'）的通信辅助系统（图1），每个列表具有至少一个联系人姓名和对应的联系人号码。交换设备（12）接收来自希望访问列表的多个用户（4）的呼叫，并且操作员终端（20,20'）从交换设备接收通信并从第一数据库（18,18）检索列表 “）。提供用于处理操作者终端和用户之间的电话通信的第一路由，并且第二路由被提供有带外（200）处理器，用于接收对应于呼叫完成信息的信息，并将呼叫完成数据（17）提供给用于完成用户（4）和所请求的列表之间的呼叫的交换设备（12）。

4. 发明申请

WO2007008929A3 SYSTEM AND METHOD FOR PROVIDING MOBILE DEVICE SERVICES USING SMS COMMUNICATIONS 审中-公开
标题翻译：使用SMS通信提供移动设备服务的系统和方法
公开(公告)号：WO2007008929A3
公开(公告)日：2009-05-07
申请号：PCT/US2006026950
申请日：2006-07-12
申请人： GRAPE TECHNOLOGY GROUP INC , BATES MICHAEL , MCGARY FAITH , BACON IAN , BAUMEISTER CHRISTINE
发明人： BATES MICHAEL , MCGARY FAITH , BACON IAN , BAUMEISTER CHRISTINE
IPC分类号： H04W4/14
CPC分类号： H04W4/12 , H04L51/14 , H04L51/18 , H04L51/38 , H04M3/42382 , H04M3/493 , H04M3/4931 , H04M7/0036 , H04M15/00 , H04M2203/2072 , H04M2203/652 , H04W4/14
摘要： An enhanced service platform has an interface (25) for receiving communications from a user requesting desired data. An automated response module (40) parses the communication and retrieves the desired data. The enhanced service platform arranges the desired data into a response message that is sent to the user, where the response message includes an embeded code corresponding to a link allowing the user to re-contact the enhanced platform. An operator assistence module (35) receives communications from the user initiated via the link to provide further assitance regarding user's request.
摘要翻译：增强服务平台具有用于从用户接收请求所需数据的通信的接口（25）。自动响应模块（40）解析通信并检索所需的数据。增强服务平台将期望的数据排列到发送给用户的响应消息中，其中响应消息包括与允许用户重新联系增强平台的链接相对应的嵌入代码。操作者辅助模块（35）从经由链接发起的用户接收通信，以提供关于用户请求的进一步的信息。

5. 发明申请

WO2006073762A2 ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH VOICE OVER IP CALL HANDLING 审中-公开
标题翻译：通过IP呼叫处理提供语音的增强型目录辅助系统
公开(公告)号：WO2006073762A2
公开(公告)日：2006-07-13
申请号：PCT/US2005045823
申请日：2005-12-16
申请人： GRAPE TECHNOLOGY GROUP INC , BAUMEISTER CHRISTINE , KULIK NATALIA
发明人： BAUMEISTER CHRISTINE , KULIK NATALIA
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04M1/2535 , H04M3/4878 , H04M7/003 , H04M7/006
摘要： A method is provided for operating a directory assistance system. The method includes the steps of storing a plurality of directory listings, including listings relating to identification of Voice over IP devices. A directory request is received for one of the directory listings and a call completion record is generated for providing information responsive to the directory request. The call completion record includes information relating to at least one of the Voice over IP devices, in a case where the requested information relates to a Voice over IP device. The call completion record includes information relating to a mobile phone device in a case where the requested information relates to a mobile phone device. The call completion record includes information relating to a landline device in a case where the requested information relates to a landline device.
摘要翻译：提供了一种用于操作目录辅助系统的方法。该方法包括以下步骤：存储多个目录列表，包括与通过IP语音的设备的识别相关的列表。为目录列表之一接收目录请求，并产生响应于目录请求的提供信息的呼叫完成记录。在所请求的信息涉及IP语音设备的情况下，呼叫完成记录包括与IP语音设备中的至少一个有关的信息。在所请求的信息涉及移动电话设备的情况下，呼叫完成记录包括与移动电话设备有关的信息。在所请求的信息涉及陆线装置的情况下，呼叫完成记录包括与陆线装置有关的信息。

6. 发明申请

WO2006073761A2 ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH VOICE OVER IP CALL HANDLING 审中-公开
标题翻译：通过IP呼叫处理提供语音的增强型目录辅助系统
公开(公告)号：WO2006073761A2
公开(公告)日：2006-07-13
申请号：PCT/US2005045821
申请日：2005-12-16
申请人： GRAPE TECHNOLOGY GROUP INC , BAUMEISTER CHRISTINE , THORNTON MARC
发明人： BAUMEISTER CHRISTINE , THORNTON MARC
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04L65/4007 , H04M7/0036 , H04M7/006
摘要： A method for operating a directory assistance system responsive to Voice over IP device requests includes the steps of receiving a directory assistance request from at least one Voice over IP device and identifying the requested information for delivery to the Voice over IP device. The requested information is formatted in accordance with a format required by the Voice over IP device and a notification message is transmitted to the Voice over IP device indicating that information relating to the directory assistance request is available. A request from a web server is received for retrieval of the requested information in response to the directory assistance request, where the web server is accessed by the Voice over IP device after receipt of the notification message. The requested information is transmitted to the Voice over IP device via the web server.
摘要翻译：响应于IP语音设备请求操作目录辅助系统的方法包括以下步骤：从至少一个IP语音设备接收目录帮助请求，并识别所请求的信息以传送到IP语音设备。所请求的信息根据IP语音设备所要求的格式进行格式化，并将通知消息发送到IP语音设备，指示与目录协助请求有关的信息可用。接收到来自网络服务器的请求，用于响应于目录协助请求来检索所请求的信息，其中Web服务器在接收到通知消息之后被IP语音设备访问。请求的信息通过Web服务器传输到IP语音设备。

7. 发明专利

MXPA02007352A SISTEMA Y METODO DE ASISTENCIA DE COMUNICACION. 未知
公开(公告)号：MXPA02007352A
公开(公告)日：2004-09-10
申请号：MXPA02007352
申请日：2001-01-24
申请人： INFONXX INC
发明人： BAUMEISTER CHRISTINE
IPC分类号： H04W4/24 , H04L12/56 , H04M3/42 , H04M3/493 , H04M3/51 , H04M7/00
摘要： Se proporciona un sistema de asistencia de comunicacion (2) para poder tener acceso a la informacion que corresponde con una pluralidad de abonados (6). Este sistema esta comprendido de un conmutador telefonico (12), el cual recibe llamadas que provienen de una pluralidad de solicitantes (4), un centro de llamadas (16) que en ruta cada una de las llamadas recibidas hacia una terminal operadora (20), y una primera base de datos (18) que se configura a fin de almacenar la informacion que corresponde con cada uno de los abonados (6). El sistema (2) proporciona: una indicacion de cierre dinamicamente controlada; una caracteristica de interfaz que permite a los abonados (6) actualizar su propia informacion; un traductor de serie o secuencia de marcacion, el cual identifica el proveedor de servicio del solicitante (4); una base de datos de facturacion (14) que transfiere los cargos por concepto de las llamadas del abonado (6) al solicitante (4); un procesador que notifica a los abonados (6) acerca de actualizar su informacion; la capacidad de almacenar numeros de licencia de conducir vehiculos de los abonados (6); una caracteristica de enmascaramiento que permite al sistema (32) conectar al solicitante (4) con el abonado (6) sin revelar el numero de telefono movil del abonado (6); una base de datos de busqueda de informacion de abonado (6) basada en informacion particular encontrada en el listado de abonado (6).

8. 发明专利

AU1123902A Enhanced directory assistance system 未知
公开(公告)号：AU1123902A
公开(公告)日：2002-03-26
申请号：AU1123902
申请日：2001-09-17
申请人： INFONXX INC
发明人： PINES ROBERT , BAUMEISTER CHRISTINE , BLAKENEY JOHN
IPC分类号： H04M3/42 , H04M3/493 , H04M15/00 , H04W4/02 , H04W64/00 , G01C21/26 , G06F7/00

9. 发明专利

CA2397763C COMMUNICATION ASSISTANCE SYSTEM AND METHOD 未知
公开(公告)号：CA2397763C
公开(公告)日：2007-09-25
申请号：CA2397763
申请日：2001-01-24
申请人： INFONXX INC
发明人： PINES ROBERT , BLAKENEY JOHN , MARWELL EVAN , BAUMEISTER CHRISTINE
IPC分类号： H04M3/42 , H04W4/24 , H04L12/56 , H04M3/493 , H04M3/51
摘要： A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), a nd a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of t he subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber 's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

10. 发明专利

BR0107993A 未知
公开(公告)号：BR0107993A
公开(公告)日：2004-01-06
申请号：BR0107993
申请日：2001-01-24
申请人： INFONXX INC
发明人： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
IPC分类号： H04W4/24 , H04L12/56 , H04M3/42 , H04M3/493 , H04M3/51 , H04M7/00
摘要： A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

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