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1. 发明申请

US20100004967A1 Method and System for Generating One Flow Models from Runtime Service Delivery Process 审中-公开
标题翻译：从运行时服务交付过程中生成一个流模型的方法和系统
公开(公告)号：US20100004967A1
公开(公告)日：2010-01-07
申请号：US12167174
申请日：2008-07-02
申请人： Huang-Yang Chang , Santhosh Badu Kumaran , Sreeram Ramakrishnan , Debanjan Saha
发明人： Huang-Yang Chang , Santhosh Badu Kumaran , Sreeram Ramakrishnan , Debanjan Saha
IPC分类号： G06F17/30
CPC分类号： G06Q10/067 , G06Q10/06 , G06Q10/06315 , G06Q10/10 , G06Q10/20
摘要： A method and system for generating new abstractions for existing process models and modifying existing process models in order to generate new process models by mining run-time service delivery processes. The method and system also “learns” new abstractions for business process models by modifying existing models. The method and system generates new business process models utilizing an online learning mechanism that mines run-time service delivery processes.
摘要翻译：一种用于为现有流程模型生成新抽象并修改现有流程模型以便通过挖掘运行时服务交付流程生成新流程模型的方法和系统。该方法和系统还通过修改现有模型“学习”业务流程模型的新抽象。该方法和系统利用采用运行时服务提供流程的在线学习机制来生成新的业务流程模型。

2. 发明申请

US20100005469A1 Method and System for Defining One Flow Models with Varied Abstractions for Scalable lean Implementations 审中-公开
标题翻译：用于定义可扩展精简实现的各种抽象的一个流模型的方法和系统
公开(公告)号：US20100005469A1
公开(公告)日：2010-01-07
申请号：US12167184
申请日：2008-07-02
申请人： Abhijit Bose , Huang-Yang Chang , Santhosh Babu Kumaran , Arjun Natarjan , Sreeram Ramakrishnan , Debanjan Saha , Ramendra K. Sahoo
发明人： Abhijit Bose , Huang-Yang Chang , Santhosh Babu Kumaran , Arjun Natarjan , Sreeram Ramakrishnan , Debanjan Saha , Ramendra K. Sahoo
IPC分类号： G06F9/44
CPC分类号： G06Q10/0637
摘要： A method and system for representing one or more families of existing processes in a composite abstraction such that process improvement techniques can be implemented in a more scalable manner. The invention enables abstracting a set of pre-defined process models into a composite model that represents sufficient operational details while being compliant with process improvement techniques such as, but not limited to, Lean Six Sigma, Kaizen, and others (collectively “lean” techniques). The invention provides the ability to flexibly represent the operational and lean-related information in varied abstraction levels at different stages of the process as and when necessary. The invention provides the ability to dynamically generate and represent process models based on user-selected defining characteristics (or attributes) used for process “family” formation. This allows users to define process models based on a set of customized attributes deemed critical by that particular user, including the ability to prioritize the selected attributes.
摘要翻译：一种用于表示复合抽象中现有过程的一个或多个系列的方法和系统，使得可以以更可扩展的方式实现过程改进技术。本发明使得能够将一组预定义的过程模型抽象成为表示足够的操作细节的复合模型，同时符合过程改进技术，例如但不限于精益六西格玛，开发者等（统称为“精益”技术））。本发明提供了在必要时在不同阶段的不同抽象级别灵活地表示操作和精益相关信息的能力。本发明提供了基于用于过程“家庭”形成的用户选择的定义特征（或属性）来动态生成和表示过程模型的能力。这允许用户基于由该特定用户认为关键的一组定制属性来定义过程模型，包括对所选属性进行优先排序的能力。

3. 发明申请

US20100004941A1 Method and Apparatus for Generating Customized Provisioning Workflows from One Flow Models 审中-公开
标题翻译：用于从一个流模型生成定制供应工作流的方法和装置
公开(公告)号：US20100004941A1
公开(公告)日：2010-01-07
申请号：US12167166
申请日：2008-07-02
申请人： Huang-Yang Chang , Santhosh Babu Kumaran , Sreeram Ramakrishnan , Debanjan Saha
发明人： Huang-Yang Chang , Santhosh Babu Kumaran , Sreeram Ramakrishnan , Debanjan Saha
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06
摘要： A method and apparatus for provisioning customized information technology (IT) service workflows based on selection and concatenation. The method and apparatus matches tasks required to fulfill service requests to existing models and creates alternative service models to perform similar requests. The method and apparatus enables the development of customized run-time workflow and service task artifacts in response to information technology (IT) service requests based on selection and concatenation such that known and alternative workflows are quickly and reliably provisioned. The customized workflows are also compliant with process optimization methods such as Lean Six Sigma, Kaizen and others.
摘要翻译：一种用于基于选择和级联来提供定制信息技术（IT）服务工作流的方法和装置。该方法和装置将满足对现有模型的服务请求所需的任务进行匹配，并创建替代服务模型来执行类似的请求。该方法和装置使得能够基于选择和连接来响应于信息技术（IT）服务请求而开发定制的运行时工作流和服务任务工件，使得快速且可靠地提供已知和可选的工作流。定制的工作流程也符合过程优化方法，如精益六西格玛，Kaizen等。

4. 发明申请

US20090262923A1 METHOD FOR DISPATCHING SERVICE REQUESTS 有权
标题翻译：分配服务请求的方法
公开(公告)号：US20090262923A1
公开(公告)日：2009-10-22
申请号：US12103769
申请日：2008-04-16
申请人： Nikolaos Anerousis , Abhijit Bose , Aliza R. Heching , Milton H. Hernandez , Hani T. Jamjoom , Hoda Parvin , Sreeram Ramakrishnan , Debanjan Saha , Zon-Yin Shae
发明人： Nikolaos Anerousis , Abhijit Bose , Aliza R. Heching , Milton H. Hernandez , Hani T. Jamjoom , Hoda Parvin , Sreeram Ramakrishnan , Debanjan Saha , Zon-Yin Shae
IPC分类号： H04M3/00
CPC分类号： H04M3/5233 , H04M3/5234 , H04M2201/18
摘要： Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents.
摘要翻译：提供了向一个或多个代理发送一个或多个服务请求的技术。这些技术包括获得每个服务请求的一个或多个属性，获得每个代理的一个或多个属性，从一个或多个代理队列中的每一个获得反馈，以及使用每个服务请求的一个或多个属性，一个或多个属性以及来自所述一个或多个代理队列中的每一个的反馈以确定用于为所述一个或多个服务请求中的每一个接收调度的一个或多个合适的代理。还提供了用于生成一个或多个服务请求的一个或多个属性以及一个或多个代理的一个或多个属性的数据库的技术。

5. 发明授权

US08385534B2 Method for dispatching service requests 有权
标题翻译：调度服务请求的方法
公开(公告)号：US08385534B2
公开(公告)日：2013-02-26
申请号：US12103769
申请日：2008-04-16
申请人： Nikolaos Anerousis , Abhijit Bose , Aliza R. Heching , Milton H. Hernandez , Hani T. Jamjoom , Hoda Parvin , Sreeram Ramakrishnan , Debanjan Saha , Zon-Yin Shae
发明人： Nikolaos Anerousis , Abhijit Bose , Aliza R. Heching , Milton H. Hernandez , Hani T. Jamjoom , Hoda Parvin , Sreeram Ramakrishnan , Debanjan Saha , Zon-Yin Shae
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5233 , H04M3/5234 , H04M2201/18
摘要： Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents.
摘要翻译：提供了向一个或多个代理发送一个或多个服务请求的技术。这些技术包括获得每个服务请求的一个或多个属性，获得每个代理的一个或多个属性，从一个或多个代理队列中的每一个获得反馈，以及使用每个服务请求的一个或多个属性，一个或多个属性以及来自所述一个或多个代理队列中的每一个的反馈以确定用于为所述一个或多个服务请求中的每一个接收调度的一个或多个合适的代理。还提供了用于生成一个或多个服务请求的一个或多个属性以及一个或多个代理的一个或多个属性的数据库的技术。

6. 发明申请

US20100002864A1 Method and System for Discerning Learning Characteristics of Individual Knowledge Worker and Associated Team In Service Delivery 审中-公开
标题翻译：个人知识工作者和相关团队在服务交付中的学习特征的方法与系统
公开(公告)号：US20100002864A1
公开(公告)日：2010-01-07
申请号：US12167196
申请日：2008-07-02
申请人： Abhijit Bose , Hung-Yang Chang , Sreeram Ramakrishnan , Debanjan Saha
发明人： Abhijit Bose , Hung-Yang Chang , Sreeram Ramakrishnan , Debanjan Saha
IPC分类号： H04M3/00
CPC分类号： G06Q10/10
摘要： A method and system for measuring the learning ability and productivity of knowledge workers related to the delivery of services in service industry sectors, such as information technology (IT), healthcare and accounting. The method and system applies broadly to service domains that have a strong correlation between the learning ability and skill level of workers wherein the correlation affects the quality of service delivery. Utilizing data mining techniques, the method and system captures, analyzes and benchmarks individual knowledge worker's skill(s) in order to normalize individual service agent proficiencies. The normalized service agent proficiencies allows the relative learning and skill indices of the individual service agents to be determined such that the skills and learning abilities of individual service agents to be determined. The method and system allows best practices and training thresholds to be determined.
摘要翻译：一种用于衡量与信息技术（IT），医疗保健和会计等服务业部门服务交付相关的知识型员工的学习能力和生产力的方法和系统。该方法和系统广泛适用于在相关性影响服务质量提供的工人的学习能力和技能水平之间具有强相关性的服务领域。利用数据挖掘技术，该方法和系统捕获，分析和基准个人知识工作者的技能，以便使各个服务代理人的熟练程度正常化。规范化的服务代理能力使得可以确定个人服务代理人的相对学习和技能指标，以确定个人服务代理人的技能和学习能力。该方法和系统允许确定最佳实践和训练阈值。

7. 发明申请

US20090183102A1 METHOD FOR ANNOTATING A PROCESS 审中-公开
标题翻译：提出过程的方法
公开(公告)号：US20090183102A1
公开(公告)日：2009-07-16
申请号：US12015020
申请日：2008-01-16
申请人： Milton H. Hernandez , Hani T. Jamjoom , Arjun Natarajan , Thirumal R. Nellutla , Sreeram Ramakrishnan , Debanjan Saha , Ramendra K. Sahoo , Anees A. Shaikh , Mithkal M. Smadi
发明人： Milton H. Hernandez , Hani T. Jamjoom , Arjun Natarajan , Thirumal R. Nellutla , Sreeram Ramakrishnan , Debanjan Saha , Ramendra K. Sahoo , Anees A. Shaikh , Mithkal M. Smadi
IPC分类号： G06F3/048
CPC分类号： G06Q10/0633 , G06Q10/06 , G06Q10/067
摘要： Techniques for annotating a process are provided. The techniques include identifying one or more annotation areas, obtaining one or more items of service process information, identifying one or more annotation attributes, and using the one or more annotation areas, one or more items of service process information and one or more annotation attributes to annotate a process. Techniques are also provided for creating an interactive mechanism.
摘要翻译：提供了注释过程的技术。这些技术包括识别一个或多个注释区域，获得服务过程信息的一个或多个项目，识别一个或多个注释属性，以及使用一个或多个注释区域，服务过程信息的一个或多个项目以及一个或多个注释属性注释一个进程。还提供了用于创建交互式机制的技术。

8. 发明授权

US08381209B2 Moveable access control list (ACL) mechanisms for hypervisors and virtual machines and virtual port firewalls 有权
标题翻译：虚拟机管理程序，虚拟机和虚拟端口防火墙的可移动访问控制列表（ACL）机制
公开(公告)号：US08381209B2
公开(公告)日：2013-02-19
申请号：US11619536
申请日：2007-01-03
申请人： John Reumann , Debanjan Saha , Sambit Sahu , Dinesh Chandra Verma
发明人： John Reumann , Debanjan Saha , Sambit Sahu , Dinesh Chandra Verma
IPC分类号： G06F9/455
CPC分类号： G06F9/455 , B81B7/0061 , B81B2201/0257 , G06F9/45533 , G06F9/5077 , H01L24/73 , H01L2224/32225 , H01L2224/48091 , H01L2224/48137 , H01L2224/48227 , H01L2224/73265 , H01L2924/01046 , H01L2924/01078 , H01L2924/01079 , H01L2924/19041 , H04L63/0227 , H04L63/0263 , H04L63/0272 , H04L63/101 , H04L63/20 , H04R1/04 , H04R1/2869 , H04R19/005 , H04R31/006 , H01L2924/00014 , H01L2924/00 , H01L2924/00012
摘要： A method (and system) which provides virtual machine migration with filtered network connectivity and control of network security of a virtual machine by enforcing network security and routing at a hypervisor layer at which the virtual machine partition is executed, and which is independent of guest operating systems.
摘要翻译：一种通过在执行虚拟机分区的虚拟机管理程序层执行网络安全和路由并且独立于客户机操作来提供虚拟机迁移与过滤的网络连接以及对虚拟机的网络安全性的控制的方法（和系统）系统。

9. 发明申请

US20100115340A1 METHOD AND APPARATUS FOR PROACTIVE ALERT GENERATION VIA EQUIVALENT MACHINE CONFIGURATION DETERMINATION FROM PROBLEM HISTORY DATA 有权
标题翻译：用于通过问题历史数据确定的等效机器配置进行有效警报生成的方法和装置
公开(公告)号：US20100115340A1
公开(公告)日：2010-05-06
申请号：US12263217
申请日：2008-10-31
申请人： Yaoping Ruan , Debanjan Saha , Sambit Sahu , Anees A. Shaikh
发明人： Yaoping Ruan , Debanjan Saha , Sambit Sahu , Anees A. Shaikh
IPC分类号： G06F15/177 , G06F11/07
CPC分类号： G06F11/0793 , G06F11/0709 , H04L41/0813 , H04L41/0859 , H04L41/0866
摘要： A method, and system employing the method, initiates proactive maintenance of computer systems and/or devices in a computer network. The method determines the subsystems of the computers and network devices and analyzes their configuration data including their respective subsystems. The method generates maintenance characteristics for the devices, and determines a maintenance event for devices using the maintenance characteristics and the configuration data of the devices. The method initiates a maintenance solution of a device determined to have a problematic configuration.
摘要翻译：一种采用该方法的方法和系统启动对计算机网络中的计算机系统和/或设备的主动维护。该方法确定计算机和网络设备的子系统，并分析其配置数据，包括其各自的子系统。该方法生成设备的维护特性，并使用设备的维护特性和配置数据确定设备的维护事件。该方法启动被确定具有有问题的配置的设备的维护解决方案。

10. 发明申请

US20100010860A1 SYSTEM AND METHOD FOR SOCIAL NETWORK ROUTING FOR REQUEST MATCHING IN ENTERPRISE ENVIRONMENTS 审中-公开
标题翻译：用于社会网络路由的系统和方法，用于企业环境中的请求匹配
公开(公告)号：US20100010860A1
公开(公告)日：2010-01-14
申请号：US12172637
申请日：2008-07-14
申请人： Abhijit Bose , Hani T. Jamjoom , Asheq Khan , Debanjan Saha , Zon-Yin Shae
发明人： Abhijit Bose , Hani T. Jamjoom , Asheq Khan , Debanjan Saha , Zon-Yin Shae
IPC分类号： G06Q10/00
CPC分类号： G06Q30/08 , G06Q10/063112 , G06Q10/1093
摘要： A plurality of requests for service are obtained, each of the requests specifying a description of work, at least one constraint, and at least one objective function. Each request is routed to a corresponding first target resource, according to a routing table, in a manner to satisfy the at least one constraint and the at least one objective function. Tracking is carried out to determine whether the first target resource accepts a given request, rejects the given request, or passes on the given request to a second resource. The routing table is updated based on the tracking.
摘要翻译：获得多个服务请求，每个请求指定工作的描述，至少一个约束和至少一个目标函数。根据路由表，以满足所述至少一个约束和所述至少一个目标函数的方式将每个请求路由到相应的第一目标资源。执行跟踪以确定第一目标资源是否接受给定的请求，拒绝给定的请求，或者将给定的请求传递给第二资源。基于跟踪更新路由表。

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