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    • 1. 发明专利
    • Recycle selling method for industrial personal computer
    • 工业个人计算机回收方法
    • JP2005266990A
    • 2005-09-29
    • JP2004075507
    • 2004-03-17
    • Hitachi Ltd株式会社日立製作所
    • AZEDAKA TOSHIHIROSHIBATA YUJIYOKOYAMA KAZUHARUSHIGA MASAHITO
    • G06Q30/06G06Q50/00G06Q50/10G06F17/60
    • PROBLEM TO BE SOLVED: To perform the replacement of a system in a planned manner at a proper replacement period by correctly grasping the current state of the system possessed by a customer. SOLUTION: A test program is transmitted from a maker to a customer, and operated in the personal computer of the customer, and the information of the error information, operating time and environmental conditions of each component is logged, and acquired as operating condition data, and collated with failure rate data in the maker so that the failure rate of each component, the failure rate of the PC, costs when any failure is generated and a purchase price can be calculated. An engineering company summarizes replacement proposals, and provides them to the customer based on costs when equipment configurations equivalent to the customer's system is configured of the latest machine type. Thus, it is possible for the customer to much more accurately decide the replacement period by considering the risk and maintenance cost in the current state of the system and replacement costs. COPYRIGHT: (C)2005,JPO&NCIPI
    • 要解决的问题:通过正确掌握客户拥有的系统的当前状态,在适当的更换周期内以计划的方式执行系统的更换。

      解决方案:测试程序从制造商传送到客户,并在客户的个人计算机上运行,​​并记录每个组件的错误信息,操作时间和环境条件的信息,并作为操作获取 条件数据,并与制造商中的故障率数据进行整理,使得每个组件的故障率,PC的故障率,产生任何故障时的成本和可以计算购买价格。 工程公司总结替换方案,并根据客户系统的设备配置配置最新机器类型,根据成本向客户提供。 因此,通过考虑系统的当前状态和更换成本的风险和维护成本,客户可以更准确地决定更换周期。 版权所有(C)2005,JPO&NCIPI

    • 2. 发明专利
    • Method for selling communication type maintenance service
    • 销售通信类型维护服务的方法
    • JP2003281301A
    • 2003-10-03
    • JP2002087344
    • 2002-03-27
    • Hitachi Ltd株式会社日立製作所
    • ARASHIRO NORIOSHIMANE SATOSHISHIBATA YUJIYOKOYAMA KAZUHARU
    • G06F11/30G06F11/22G06F13/00G06Q10/00G06Q50/00G06Q50/10G06F17/60
    • PROBLEM TO BE SOLVED: To provide a method for selling communication type maintenance service capable of performing prompt maintenance service even to a customer who has not concluded a maintenance contract yet. SOLUTION: A management server 101 provided in a service company 100, which has received a customer's name and the serial number of a product inputted by the customer through Web, selects a test/maintenance program corresponding to the product recorded in a test program database 106, downloads in to the program, receives an error code generated by performing of the test/maintenance program by the product, analyzes it by an error code database 107 to specify the residual life of a part and a part which needs to be replaced, and displays the name of the specified part and a maintenance service to be offered including a message on the Web of the customer. COPYRIGHT: (C)2004,JPO
    • 要解决的问题:提供一种即使对尚未缔结维护合同的客户也能够进行即时维护服务的通信型维护服务的销售方法。

      解决方案:提供在服务公司100中的管理服务器101,其已经通过Web接收到客户的姓名和由客户输入的产品的序列号,选择与测试中记录的产品相对应的测试/维护程序 程序数据库106,下载到程序中,接收通过由产品执行测试/维护程序而产生的错误代码,由错误代码数据库107对其进行分析,以指定需要的部件和部件的剩余寿命 更换并显示指定部件的名称和要提供的维护服务,包括在客户的Web上的消息。 版权所有(C)2004,JPO

    • 3. 发明专利
    • Electronic apparatus component reuse support method, electronic apparatus component reuse support system, electronic apparatus component reuse support device and electronic apparatus product
    • 电子设备组件重用支持方法,电子设备组件重用支持系统,电子设备组件重用支持设备和电子设备产品
    • JP2012058932A
    • 2012-03-22
    • JP2010200406
    • 2010-09-08
    • Hitachi Ltd株式会社日立製作所
    • KOIKE MASAAKISHIBATA YUJI
    • G06Q50/10
    • PROBLEM TO BE SOLVED: To enable evaluation of residual lifetime of components of an electronic apparatus product and use of reused components having proper residual lifetime according to a residual lifetime of the electronic apparatus product to be repaired.SOLUTION: The electronic apparatus product 2 having a temperature sensor 22 and an operation time measuring sensor 23 on a component 20, prepares use state history data of each component 20 based on the measurement data, and stores it in a use state history data storage part 25. An electronic apparatus component reuse support device 1 reads the use state history data from the use state history data storage part 25 when the electronic apparatus product 2 is dismantled, calculates a residual lifetime of each dismantled component and stores the residual lifetime in a reuse component database 125. When the electronic apparatus product 2 is repaired, the device retrieves the reuse component database 125, extracts a component whose component name and model are the same as the ones of the target component and whose residual lifetime is longer than the residual lifetime of the whole electronic apparatus product 2 to be repaired so that replacement and repair of the target component are conducted with the extracted reuse component.
    • 要解决的问题:为了能够根据要修复的电子设备产品的剩余寿命来评估电子设备产品的部件的剩余寿命和使用具有适当的剩余寿命的再利用部件。 解决方案:在部件20上具有温度传感器22和操作时间测量传感器23的电子设备产品2基于测量数据准备每个部件20的使用状态历史数据,并将其存储在使用状态历史 数据存储部分25.电子装置部件再利用支援装置1在拆卸电子设备产品2时从使用状态历史数据存储部分25读取使用状态历史数据,计算每个拆卸部件的剩余寿命并存储剩余寿命 在重新使用组件数据库125中。当电子设备产品2被修复时,设备检索重用组件数据库125,提取其组件名称和模型与目标组件的组件名称和模型相同并且其剩余寿命长于 要修复的整个电子设备产品2的剩余寿命使得目标部件的更换和修理是cond的 与提取的再利用组件一起使用。 版权所有(C)2012,JPO&INPIT
    • 4. 发明专利
    • Proposal type maintenance sales method for industrial personal computer
    • 工业个人计算机的建议型维护销售方法
    • JP2006127070A
    • 2006-05-18
    • JP2004313219
    • 2004-10-28
    • Hitachi Ltd株式会社日立製作所
    • SHIBATA YUJISHIGA MASAHITO
    • G06Q30/06G06Q50/00G06Q50/10
    • PROBLEM TO BE SOLVED: To provide a proposal type sales method for an industrial personal computer capable of concretely exhibiting a risk degree of failure occurrence of the industrial PC or each component to a customer by using a failure index to promote a component exchange. SOLUTION: A maintenance estimate management server 100 receives a failure index value calculated by use of operation log information and installation environment log information collected by various kinds of sensors installed to the industrial PC 200 and a failure rate database 304. The maintenance estimate management server 100 calculates a future maintenance price transition of the maintenance target PC 200 on the basis of the received failure index value, compares and analyzes the received failure index value and a past failure index value, and exhibits a risk portion obtained by failure index diagnosis of the maintenance target PC referring to a failure index history database 103 and a maintenance history database 104 on a Web screen of the customer to propose improvement for reducing a premium. COPYRIGHT: (C)2006,JPO&NCIPI
    • 要解决的问题:提供一种工业个人计算机的提案类型销售方法,其能够通过使用故障指数来促进组件交换来具体表现出工业PC或每个组件的故障发生的风险程度给客户 。 解决方案:维护估计管理服务器100接收通过使用由安装到工业PC200的各种传感器和故障率数据库304所收集的操作日志信息和安装环境日志信息而计算出的故障指数值。维护估计 管理服务器100基于接收到的故障指标值计算维护对象PC200的未来维护价格转换,比较并分析接收到的故障指标值和过去故障指标值,并且显示通过故障指标诊断获得的风险部分 维护目标PC参考客户的Web屏幕上的故障索引历史数据库103和维护历史数据库104,以提出降低溢价的改进。 版权所有(C)2006,JPO&NCIPI
    • 5. 发明专利
    • System and method for detecting failure
    • 用于检测故障的系统和方法
    • JP2008146387A
    • 2008-06-26
    • JP2006333487
    • 2006-12-11
    • Hitachi Ltd株式会社日立製作所
    • YOKOYAMA KAZUHARUSHIBATA YUJIARASHIRO NORIO
    • G06F11/30
    • PROBLEM TO BE SOLVED: To appropriately restore a failure in a system where an application, which cannot report the failure to the outside, is operated.
      SOLUTION: The application 116 for screen display, which cannot report the failure to the external part, is operated in a PC 112 for screen display. In the PC 112, the display screen monitoring part 114 detects the failure in the application 116 for screen display. That is, the display screen monitoring part 114 monitors the change of the display screen, where an intended state is displayed in response to a display state, by bit map data. Consequently, a service providing server 210 appropriately restores the failure by distinguishing a failure occurrence cause.
      COPYRIGHT: (C)2008,JPO&INPIT
    • 要解决的问题:适当地恢复在不能向外界报告故障的应用程序的系统中的故障。 解决方案:用于屏幕显示的应用程序116(其不能向外部部分报告故障)在用于屏幕显示的PC 112中操作。 在PC 112中,显示屏幕监视部114检测应用程序116中的屏幕显示失败。 也就是说,显示屏监视部分114通过位图数据来监视响应于显示状态显示预期状态的显示屏的变化。 因此,服务提供服务器210通过区分故障发生原因来适当地恢复故障。 版权所有(C)2008,JPO&INPIT