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1. 发明专利

JP2003281301A Method for selling communication type maintenance service 审中-公开
标题翻译：销售通信类型维护服务的方法
公开(公告)号：JP2003281301A
公开(公告)日：2003-10-03
申请号：JP2002087344
申请日：2002-03-27
申请人： Hitachi Ltd , 株式会社日立製作所
发明人： ARASHIRO NORIO , SHIMANE SATOSHI , SHIBATA YUJI , YOKOYAMA KAZUHARU
IPC分类号： G06F11/30 , G06F11/22 , G06F13/00 , G06Q10/00 , G06Q50/00 , G06Q50/10 , G06F17/60
摘要： PROBLEM TO BE SOLVED: To provide a method for selling communication type maintenance service capable of performing prompt maintenance service even to a customer who has not concluded a maintenance contract yet. SOLUTION: A management server 101 provided in a service company 100, which has received a customer's name and the serial number of a product inputted by the customer through Web, selects a test/maintenance program corresponding to the product recorded in a test program database 106, downloads in to the program, receives an error code generated by performing of the test/maintenance program by the product, analyzes it by an error code database 107 to specify the residual life of a part and a part which needs to be replaced, and displays the name of the specified part and a maintenance service to be offered including a message on the Web of the customer. COPYRIGHT: (C)2004,JPO
摘要翻译：要解决的问题：提供一种即使对尚未缔结维护合同的客户也能够进行即时维护服务的通信型维护服务的销售方法。
解决方案：提供在服务公司100中的管理服务器101，其已经通过Web接收到客户的姓名和由客户输入的产品的序列号，选择与测试中记录的产品相对应的测试/维护程序程序数据库106，下载到程序中，接收通过由产品执行测试/维护程序而产生的错误代码，由错误代码数据库107对其进行分析，以指定需要的部件和部件的剩余寿命更换并显示指定部件的名称和要提供的维护服务，包括在客户的Web上的消息。版权所有（C）2004，JPO

2. 发明专利

JP2004030349A Communication type component recycling method 审中-公开
公开(公告)号：JP2004030349A
公开(公告)日：2004-01-29
申请号：JP2002187039
申请日：2002-06-27
申请人： Hitachi Ltd , 株式会社日立製作所
发明人： AZEDAKA TOSHIHIRO , ARASHIRO NORIO , SHIBATA YUJI , YOKOYAMA KAZUHARU , SHIMANE SATOSHI
IPC分类号： G06Q50/00 , G06Q30/06 , G06F17/60
摘要： PROBLEM TO BE SOLVED: To provide a communication type components recycling method for determining transaction acceptance/rejection and evaluating a transaction price by using a communication network. SOLUTION: In this communication type parts recycling method, a server 101 for management installed in a service company 100 which receives a customer name and a product serial number inputted from a web by a customer selects and downloads a test maintenance program that corresponds to a product from a test maintenance program recorded in a test program database 106 in the server 101 for management, analyzes an error code generated by applying the test maintenance program to the product, parts information and operation information and presents a purchase price for each of the parts on the customer's web. COPYRIGHT: (C)2004,JPO

3. 发明专利

JP2003187134A PRODUCT SALES SYSTEM AND METHOD 审中-公开
公开(公告)号：JP2003187134A
公开(公告)日：2003-07-04
申请号：JP2001388684
申请日：2001-12-21
申请人： HITACHI LTD
发明人： ARASHIRO NORIO , SHIMANE SATOSHI , YOKOYAMA KAZUHARU , SHIBATA YUJI
IPC分类号： G06Q50/00 , G06Q10/00 , G06Q30/02 , G06Q30/06 , G06F17/60
摘要： PROBLEM TO BE SOLVED: To present a specification consisting of a combination of proper functions from two or more request specifications on a purchaser side and to make a database for the information up to the determination of a final specification. SOLUTION: A management server 101 comprises a specification database 106 for storing all combinations of functions and the price every combination, and the like. A combination suitable to a request is selected from the database, and a requested specification is stored in a marketing database 109 every input of request, and accumulated as customer information. COPYRIGHT: (C)2003,JPO

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