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    • 6. 发明申请
    • POINT-BASED CUSTOMER TRACKING AND MAINTENANCE INCENTIVE SYSTEM
    • 基于点的客户跟踪和维护激励系统
    • US20100145780A1
    • 2010-06-10
    • US12708145
    • 2010-02-18
    • Hiroshi NISHIKAWAYouichi ArakiKiichi Hama
    • Hiroshi NISHIKAWAYouichi ArakiKiichi Hama
    • G06Q10/00G06Q30/00G06Q50/00G06F15/16
    • G06Q10/10G06Q10/20G06Q30/02G06Q30/0207G06Q30/0208G06Q30/0212
    • A computer terminal 110 connected to a manufacturing apparatus 120 as an object of the maintenance management is connected to a server machine 210 providing a maintenance management service by a network 500, enabling bi-directional communication. The computer terminal transmits status information on an apparatus as an object of the maintenance management to the server machine in response to a status information transmission request received from a server at every predetermined interval. The server machine includes a status point information management database for storing status points generated according to status information and determines whether status information has been received at every predetermined interval. Each time it is determined that status information is received, a predetermined point is added so as to update the status points of the status point information management database. This can encourage a customer to perform maintenance by him/herself and reduce workload of a serviceman.
    • 连接到作为维护管理对象的制造装置120的计算机终端110连接到由网络500提供维护管理服务的服务器机器210,从而实现双向通信。 计算机终端响应于从每个预定间隔从服务器接收到的状态信息发送请求,将关于作为维护管理对象的装置的状态信息发送到服务器机器。 服务器机器包括状态点信息管理数据库,用于存储根据状态信息生成的状态点,并且确定是否已经以每个预定间隔接收到状态信息。 每次确定接收到状态信息时,添加预定点以更新状态点信息管理数据库的状态点。 这可以鼓励客户自己进行维护,减少维修人员的工作量。
    • 8. 发明授权
    • Point-based customer tracking and maintenance incentive system
    • 基于点的客户跟踪和维护激励系统
    • US08032629B2
    • 2011-10-04
    • US12708145
    • 2010-02-18
    • Hiroshi NishikawaYouichi ArakiKiichi Hama
    • Hiroshi NishikawaYouichi ArakiKiichi Hama
    • G06F15/173
    • G06Q10/10G06Q10/20G06Q30/02G06Q30/0207G06Q30/0208G06Q30/0212
    • A computer terminal connected to a manufacturing apparatus as an object of the maintenance management is connected to a server machine providing a maintenance management service by a network, enabling bi-directional communication. The computer terminal monitors whether or not the object apparatus is restarted and transmits restart information indicating restart completion due to maintenance performed on the object apparatus by the customer to the server machine upon determining that the object apparatus is restarted. The server machine generates a random number within the specific range when receiving the restart information from the computer terminal, retrieves points corresponding to the random number from the lottery point setting storage unit, and stores the retrieved points in the lottery point storage unit. This can encourage the customer to perform maintenance on the object apparatus in order to indicate said restart completion to obtain more points.
    • 连接到作为维护管理对象的制造装置的计算机终端连接到由网络提供维护管理服务的服务器机器,从而实现双向通信。 计算机终端在确定对象装置重新启动时,监视对象装置是否重新启动,并且由客户向服务器机器发送指示由对象装置进行的维护而指示重新启动完成的重启信息。 当从计算机终端接收重启信息时,服务器机器产生特定范围内的随机数,从彩票点设定存储单元检索与该随机数相对应的点,并将检索到的点存储在彩票点存储单元中。 这可以鼓励客户在对象设备上执行维护,以指示所述重启完成以获得更多的点。
    • 10. 发明授权
    • Point-based customer tracking and maintenance incentive system
    • 基于点的客户跟踪和维护激励系统
    • US07975049B2
    • 2011-07-05
    • US12708193
    • 2010-02-18
    • Hiroshi NishikawaYouichi ArakiKiichi Hama
    • Hiroshi NishikawaYouichi ArakiKiichi Hama
    • G06F15/173
    • G06Q10/10G06Q10/20G06Q30/02G06Q30/0207G06Q30/0208G06Q30/0212
    • A computer terminal connected to a manufacturing apparatus as an object of the maintenance management is connected to a server machine providing a maintenance management service by a network, enabling bi-directional communication. The computer terminal transmits maintenance information including a kind of a maintenance method executed at the customer side to the server machine. The server machine acquires the kind of the maintenance method from the maintenance information received from the computer terminal, retrieves points corresponding to the kind of the maintenance method, and stores the retrieved points in a maintenance point storage unit. More points are set for more time consuming maintenance. This can encourage the customer to perform more time consuming maintenance on the manufacturing apparatus in order to obtain more points.
    • 连接到作为维护管理对象的制造装置的计算机终端连接到由网络提供维护管理服务的服务器机器,从而实现双向通信。 计算机终端将包括在客户端执行的一种维护方法的维护信息发送到服务器机器。 服务器机器从从计算机终端接收的维护信息中获取维护方法的种类,检索与维护方法的种类对应的点,并将检索到的点存储在维护点存储单元中。 更多的点被设置为更加耗时的维护。 这可以鼓励客户在制造设备上执行更多的耗时维护,以获得更多的积分。