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1. 发明授权

US07761398B2 Apparatus and method for identifying process elements using request-response pairs, a process graph and noise reduction in the graph 失效
标题翻译：用于使用请求 - 响应对识别过程元素的装置和方法，图中的过程图和噪声减少
公开(公告)号：US07761398B2
公开(公告)日：2010-07-20
申请号：US11625596
申请日：2007-01-22
申请人： Hani T. Jamjoom , Raymond B. Jennings, III , Parviz Kermani , Debanjan Saha
发明人： Hani T. Jamjoom , Raymond B. Jennings, III , Parviz Kermani , Debanjan Saha
IPC分类号： G06F9/44 , G06N7/00
CPC分类号： G06Q10/06
摘要： An exemplary method for identifying process elements includes the steps of obtaining a plurality of relevant request-response pairs including request identifiers, mapping the request identifiers to corresponding artifacts, identifying actions based on the artifacts, and mapping the actions to process elements such that each given one of the process elements has an associated artifact.
摘要翻译：用于识别过程元素的示例性方法包括以下步骤：获得多个相关的请求 - 响应对，包括请求标识符，将请求标识符映射到对应的工件，基于工件识别动作，以及将操作映射到处理元件，使得每个给定其中一个进程元素具有关联的工件。

2. 发明申请

US20080177586A1 Apparatus and Method for Identifying Process Elements 失效
标题翻译：识别过程要素的装置和方法
公开(公告)号：US20080177586A1
公开(公告)日：2008-07-24
申请号：US11625596
申请日：2007-01-22
申请人： Hani T. Jamjoom , Raymond B. Jennings , Parviz Kermani , Debanjan Saha
发明人： Hani T. Jamjoom , Raymond B. Jennings , Parviz Kermani , Debanjan Saha
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06
摘要： An exemplary method for identifying process elements includes the steps of obtaining a plurality of relevant request-response pairs including request identifiers, mapping the request identifiers to corresponding artifacts, identifying actions based on the artifacts, and mapping the actions to process elements such that each given one of the process elements has an associated artifact
摘要翻译：用于识别过程元素的示例性方法包括以下步骤：获得多个相关的请求 - 响应对，包括请求标识符，将请求标识符映射到对应的工件，基于工件识别动作，以及将操作映射到处理元件，使得每个给定其中一个进程元素具有关联的工件

3. 发明申请

US20090055684A1 METHOD AND APPARATUS FOR EFFICIENT PROBLEM RESOLUTION VIA INCREMENTALLY CONSTRUCTED CAUSALITY MODEL BASED ON HISTORY DATA 审中-公开
标题翻译：通过基于历史数据的增量建模理论模型的有效问题解决方法和装置
公开(公告)号：US20090055684A1
公开(公告)日：2009-02-26
申请号：US11844012
申请日：2007-08-23
申请人： Hani T. Jamjoom , Debanjan Saha , Sambit Sahu , Shu Tao
发明人： Hani T. Jamjoom , Debanjan Saha , Sambit Sahu , Shu Tao
IPC分类号： G06F11/00
CPC分类号： G06F11/0709 , G06F11/079 , G06F11/2294 , H04L41/0631 , H04L41/5074
摘要： A system for problem resolution in network and systems management includes a database of trouble ticket data including information fields for checked components and affected components, an automated model builder system that processes the trouble ticket data to construct a causality model to represent causality information between system components identified in the checked component and affected component fields of the trouble ticket data, and an automated problem analysis system that receives information indicative of a problem event and determines a cause of the problem event using the causality model.
摘要翻译：网络和系统管理中的解决问题的系统包括故障单数据的数据库，包括检查的组件和受影响的组件的信息字段;自动化模型构建器系统，其处理故障单数据以构建因果模型以表示系统组件之间的因果信息在故障单数据的检查组件和受影响的组件字段中识别，以及自动化问题分析系统，其接收指示问题事件的信息，并使用因果模型确定问题事件的原因。

4. 发明申请

US20100010860A1 SYSTEM AND METHOD FOR SOCIAL NETWORK ROUTING FOR REQUEST MATCHING IN ENTERPRISE ENVIRONMENTS 审中-公开
标题翻译：用于社会网络路由的系统和方法，用于企业环境中的请求匹配
公开(公告)号：US20100010860A1
公开(公告)日：2010-01-14
申请号：US12172637
申请日：2008-07-14
申请人： Abhijit Bose , Hani T. Jamjoom , Asheq Khan , Debanjan Saha , Zon-Yin Shae
发明人： Abhijit Bose , Hani T. Jamjoom , Asheq Khan , Debanjan Saha , Zon-Yin Shae
IPC分类号： G06Q10/00
CPC分类号： G06Q30/08 , G06Q10/063112 , G06Q10/1093
摘要： A plurality of requests for service are obtained, each of the requests specifying a description of work, at least one constraint, and at least one objective function. Each request is routed to a corresponding first target resource, according to a routing table, in a manner to satisfy the at least one constraint and the at least one objective function. Tracking is carried out to determine whether the first target resource accepts a given request, rejects the given request, or passes on the given request to a second resource. The routing table is updated based on the tracking.
摘要翻译：获得多个服务请求，每个请求指定工作的描述，至少一个约束和至少一个目标函数。根据路由表，以满足所述至少一个约束和所述至少一个目标函数的方式将每个请求路由到相应的第一目标资源。执行跟踪以确定第一目标资源是否接受给定的请求，拒绝给定的请求，或者将给定的请求传递给第二资源。基于跟踪更新路由表。

5. 发明申请

US20090262923A1 METHOD FOR DISPATCHING SERVICE REQUESTS 有权
标题翻译：分配服务请求的方法
公开(公告)号：US20090262923A1
公开(公告)日：2009-10-22
申请号：US12103769
申请日：2008-04-16
申请人： Nikolaos Anerousis , Abhijit Bose , Aliza R. Heching , Milton H. Hernandez , Hani T. Jamjoom , Hoda Parvin , Sreeram Ramakrishnan , Debanjan Saha , Zon-Yin Shae
发明人： Nikolaos Anerousis , Abhijit Bose , Aliza R. Heching , Milton H. Hernandez , Hani T. Jamjoom , Hoda Parvin , Sreeram Ramakrishnan , Debanjan Saha , Zon-Yin Shae
IPC分类号： H04M3/00
CPC分类号： H04M3/5233 , H04M3/5234 , H04M2201/18
摘要： Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents.
摘要翻译：提供了向一个或多个代理发送一个或多个服务请求的技术。这些技术包括获得每个服务请求的一个或多个属性，获得每个代理的一个或多个属性，从一个或多个代理队列中的每一个获得反馈，以及使用每个服务请求的一个或多个属性，一个或多个属性以及来自所述一个或多个代理队列中的每一个的反馈以确定用于为所述一个或多个服务请求中的每一个接收调度的一个或多个合适的代理。还提供了用于生成一个或多个服务请求的一个或多个属性以及一个或多个代理的一个或多个属性的数据库的技术。

6. 发明授权

US08385534B2 Method for dispatching service requests 有权
标题翻译：调度服务请求的方法
公开(公告)号：US08385534B2
公开(公告)日：2013-02-26
申请号：US12103769
申请日：2008-04-16
申请人： Nikolaos Anerousis , Abhijit Bose , Aliza R. Heching , Milton H. Hernandez , Hani T. Jamjoom , Hoda Parvin , Sreeram Ramakrishnan , Debanjan Saha , Zon-Yin Shae
发明人： Nikolaos Anerousis , Abhijit Bose , Aliza R. Heching , Milton H. Hernandez , Hani T. Jamjoom , Hoda Parvin , Sreeram Ramakrishnan , Debanjan Saha , Zon-Yin Shae
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5233 , H04M3/5234 , H04M2201/18
摘要： Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents.
摘要翻译：提供了向一个或多个代理发送一个或多个服务请求的技术。这些技术包括获得每个服务请求的一个或多个属性，获得每个代理的一个或多个属性，从一个或多个代理队列中的每一个获得反馈，以及使用每个服务请求的一个或多个属性，一个或多个属性以及来自所述一个或多个代理队列中的每一个的反馈以确定用于为所述一个或多个服务请求中的每一个接收调度的一个或多个合适的代理。还提供了用于生成一个或多个服务请求的一个或多个属性以及一个或多个代理的一个或多个属性的数据库的技术。

7. 发明申请

US20110296177A1 METHOD AND SYSTEM FOR MICROLOCKING WEB CONTENT 有权
标题翻译：用于微博WEB内容的方法和系统
公开(公告)号：US20110296177A1
公开(公告)日：2011-12-01
申请号：US12787688
申请日：2010-05-26
申请人： Hani T. Jamjoom , Debanjan Saha , Sambit Sahu
发明人： Hani T. Jamjoom , Debanjan Saha , Sambit Sahu
IPC分类号： G06F21/00 , G06F15/16 , H04L9/00
CPC分类号： G06F21/64 , G06F21/6218 , G06F2221/2147 , H04L63/123
摘要： A method and system for ensuring the authenticity of server returned information displayed at a client browser is provided. The method comprises receiving the server returned information at a client computer; storing a copy of the server returned information at the client computer; inspecting the server returned information for one or more locked objects; allowing the client browser to operate one or more client installed scripts; inspecting the server returned information for any modifications to the one or more locked objects; and in response to determining that the one or more client installed scripts have made modifications to the one or more locked objects, replacing the modified locked objects with unmodified versions of the locked objects from the stored copy of the server returned information.
摘要翻译：提供了一种用于确保在客户端浏览器处显示的服务器返回信息的真实性的方法和系统。该方法包括在客户端计算机处接收服务器返回的信息; 在客户端计算机上存储服务器返回的信息的副本; 检查服务器返回的一个或多个锁定对象的信息; 允许客户端浏览器操作一个或多个客户端安装的脚本; 检查服务器返回的信息以对于一个或多个锁定对象的任何修改; 并且响应于确定所述一个或多个客户端安装的脚本已经对所述一个或多个锁定对象进行了修改，从所存储的所述服务器返回的信息的副本替换所述已修改锁定对象的未修改版本的已修改锁定对象。

8. 发明授权

US08036865B2 System and method for constructing flexible ordering to improve productivity and efficiency in process flows 有权
标题翻译：用于构建灵活排序以提高生产率和工艺流程效率的系统和方法
公开(公告)号：US08036865B2
公开(公告)日：2011-10-11
申请号：US12172573
申请日：2008-07-14
申请人： Nikolaos Anerousis , Hani T. Jamjoom , Debanjan Saha , Ramendra K. Sahoo , Zon-Yin Shae
发明人： Nikolaos Anerousis , Hani T. Jamjoom , Debanjan Saha , Ramendra K. Sahoo , Zon-Yin Shae
IPC分类号： G06G7/48
CPC分类号： G06Q10/06
摘要： A plurality of equivalent representations of a process are identified. The process has a plurality of tasks. Each of the representations specifies a different order of the tasks. The plurality of equivalent representations are consolidated into a single representation. The single representation captures, in at least one flexible order grouping, at least two of the tasks that may be performed in more than one order. At least one constraint is specified for the at least one flexible order grouping. Techniques for merging two or more flexible representations are also provided.
摘要翻译：识别过程的多个等效表示。该过程具有多个任务。每个表示都指定了不同的任务顺序。多个等效表示被合并成单个表示。单个表示在至少一个灵活的顺序分组中捕获可以以多于一个顺序执行的至少两个任务。为至少一个灵活顺序分组指定至少一个约束。还提供了用于合并两个或多个柔性表示的技术。

9. 发明授权

US08433906B2 Method and system for microlocking web content 有权
标题翻译：用于微锁网页内容的方法和系统
公开(公告)号：US08433906B2
公开(公告)日：2013-04-30
申请号：US12787688
申请日：2010-05-26
申请人： Hani T. Jamjoom , Debanjan Saha , Sambit Sahu
发明人： Hani T. Jamjoom , Debanjan Saha , Sambit Sahu
IPC分类号： H04L9/32
CPC分类号： G06F21/64 , G06F21/6218 , G06F2221/2147 , H04L63/123
摘要： A method and system for ensuring the authenticity of server returned information displayed at a client browser is provided. The method comprises receiving the server returned information at a client computer; storing a copy of the server returned information at the client computer; inspecting the server returned information for one or more locked objects; allowing the client browser to operate one or more client installed scripts; inspecting the server returned information for any modifications to the one or more locked objects; and in response to determining that the one or more client installed scripts have made modifications to the one or more locked objects, replacing the modified locked objects with unmodified versions of the locked objects from the stored copy of the server returned information.
摘要翻译：提供了一种用于确保在客户端浏览器处显示的服务器返回信息的真实性的方法和系统。该方法包括在客户端计算机处接收服务器返回的信息; 在客户端计算机上存储服务器返回的信息的副本; 检查服务器返回的一个或多个锁定对象的信息; 允许客户端浏览器操作一个或多个客户端安装的脚本; 检查服务器返回的信息以对于一个或多个锁定对象的任何修改; 并且响应于确定所述一个或多个客户端安装的脚本已经对所述一个或多个锁定对象进行了修改，从所存储的所述服务器返回的信息的副本替换所述经修改的锁定对象的已修改版本的锁定对象。

10. 发明申请

US20100010791A1 SYSTEM AND METHOD FOR CONSTRUCTING FLEXIBLE ORDERING TO IMPROVE PRODUCTIVITY AND EFFICIENCY IN PROCESS FLOWS 有权
标题翻译：用于构建柔性订单以提高生产率和工艺流程效率的系统和方法
公开(公告)号：US20100010791A1
公开(公告)日：2010-01-14
申请号：US12172573
申请日：2008-07-14
申请人： Nikolaos Anerousis , Hani T. Jamjoom , Debanjan Saha , Ramendra K. Sahoo , Zon-Yin Shae
发明人： Nikolaos Anerousis , Hani T. Jamjoom , Debanjan Saha , Ramendra K. Sahoo , Zon-Yin Shae
IPC分类号： G06G7/48
CPC分类号： G06Q10/06
摘要： A plurality of equivalent representations of a process are identified. The process has a plurality of tasks. Each of the representations specifies a different order of the tasks. The plurality of equivalent representations are consolidated into a single representation. The single representation captures, in at least one flexible order grouping, at least two of the tasks that may be performed in more than one order. At least one constraint is specified for the at least one flexible order grouping. Techniques for merging two or more flexible representations are also provided.
摘要翻译：识别过程的多个等效表示。该过程具有多个任务。每个表示都指定了不同的任务顺序。多个等效表示被合并成单个表示。单个表示在至少一个灵活的顺序分组中捕获可以以多于一个顺序执行的至少两个任务。为至少一个灵活顺序分组指定至少一个约束。还提供了用于合并两个或多个柔性表示的技术。

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