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    • 2. 发明授权
    • Method and system for microlocking web content
    • 用于微锁网页内容的方法和系统
    • US08433906B2
    • 2013-04-30
    • US12787688
    • 2010-05-26
    • Hani T. JamjoomDebanjan SahaSambit Sahu
    • Hani T. JamjoomDebanjan SahaSambit Sahu
    • H04L9/32
    • G06F21/64G06F21/6218G06F2221/2147H04L63/123
    • A method and system for ensuring the authenticity of server returned information displayed at a client browser is provided. The method comprises receiving the server returned information at a client computer; storing a copy of the server returned information at the client computer; inspecting the server returned information for one or more locked objects; allowing the client browser to operate one or more client installed scripts; inspecting the server returned information for any modifications to the one or more locked objects; and in response to determining that the one or more client installed scripts have made modifications to the one or more locked objects, replacing the modified locked objects with unmodified versions of the locked objects from the stored copy of the server returned information.
    • 提供了一种用于确保在客户端浏览器处显示的服务器返回信息的真实性的方法和系统。 该方法包括在客户端计算机处接收服务器返回的信息; 在客户端计算机上存储服务器返回的信息的副本; 检查服务器返回的一个或多个锁定对象的信息; 允许客户端浏览器操作一个或多个客户端安装的脚本; 检查服务器返回的信息以对于一个或多个锁定对象的任何修改; 并且响应于确定所述一个或多个客户端安装的脚本已经对所述一个或多个锁定对象进行了修改,从所存储的所述服务器返回的信息的副本替换所述经修改的锁定对象的已修改版本的锁定对象。
    • 3. 发明申请
    • METHOD AND SYSTEM FOR MICROLOCKING WEB CONTENT
    • 用于微博WEB内容的方法和系统
    • US20110296177A1
    • 2011-12-01
    • US12787688
    • 2010-05-26
    • Hani T. JamjoomDebanjan SahaSambit Sahu
    • Hani T. JamjoomDebanjan SahaSambit Sahu
    • G06F21/00G06F15/16H04L9/00
    • G06F21/64G06F21/6218G06F2221/2147H04L63/123
    • A method and system for ensuring the authenticity of server returned information displayed at a client browser is provided. The method comprises receiving the server returned information at a client computer; storing a copy of the server returned information at the client computer; inspecting the server returned information for one or more locked objects; allowing the client browser to operate one or more client installed scripts; inspecting the server returned information for any modifications to the one or more locked objects; and in response to determining that the one or more client installed scripts have made modifications to the one or more locked objects, replacing the modified locked objects with unmodified versions of the locked objects from the stored copy of the server returned information.
    • 提供了一种用于确保在客户端浏览器处显示的服务器返回信息的真实性的方法和系统。 该方法包括在客户端计算机处接收服务器返回的信息; 在客户端计算机上存储服务器返回的信息的副本; 检查服务器返回的一个或多个锁定对象的信息; 允许客户端浏览器操作一个或多个客户端安装的脚本; 检查服务器返回的信息以对于一个或多个锁定对象的任何修改; 并且响应于确定所述一个或多个客户端安装的脚本已经对所述一个或多个锁定对象进行了修改,从所存储的所述服务器返回的信息的副本替换所述已修改锁定对象的未修改版本的已修改锁定对象。
    • 10. 发明申请
    • METHOD AND APPARATUS FOR ENHANCING TICKETING SYSTEM IN A SERVICE MANAGEMENT PROCESS FOR EFFICIENT PROBLEM RESOLULTION
    • 在有效问题解决方案的服务管理过程中增强制作系统的方法和装置
    • US20100031095A1
    • 2010-02-04
    • US12181563
    • 2008-07-29
    • Yaoping RuanDebanjan SahaRamendra K. SahooSambit SahuAnees Shaikh
    • Yaoping RuanDebanjan SahaRamendra K. SahooSambit SahuAnees Shaikh
    • G06F11/07
    • G06Q10/06
    • Problem ticket usage is improved by adding dynamic information to the ticket or using dynamic information to prompt the user or customer for additional information. Two categories of dynamic information are used. In the case where an initial problem ticket involves identification of a problem component the dynamic information is derived from abnormal status of related components, such as components which support the problem component. In the case where an initial problem ticket involves problem symptom information, data is derived from resolved problem tickets by identifying important words or concepts which are stored in connection with the particular symptom. When later problem tickets having the same symptom are identified the related important words or concepts are either added to the problem ticket or are used to prompt customers or users for additional information. A system implementing an embodiment of the invention is also described.
    • 通过向机票添加动态信息或使用动态信息来提示用户或客户获取更多信息来改进问题票使用。 使用两类动态信息。 在初始问题票涉及识别问题组件的情况下,动态信息是从相关组件的异常状态导出的,例如支持问题组件的组件。 在初始问题票涉及问题症状信息的情况下,通过识别与特定症状相关联存储的重要单词或概念,从解决的问题票据导出数据。 当识别出具有相同症状的后续问题票时,将相关的重要词或概念添加到问题单,或用于提示客户或用户获取更多信息。 还描述了实现本发明的实施例的系统。