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    • 8. 发明申请
    • MEASURING SHORT-TERM COGNITIVE APTITUDES OF WORKERS FOR USE IN RECOMMENDING SPECIFIC TASKS
    • 衡量工作人员使用推荐特定任务的短期认证考试
    • US20130325536A1
    • 2013-12-05
    • US13483887
    • 2012-05-30
    • Mark E. PodlaseckLarisa Shwartz
    • Mark E. PodlaseckLarisa Shwartz
    • G06Q10/06
    • G06Q10/063112G09B5/00
    • In a method for selecting a worker to whom to suggest a task, a set of workers is selected initially, each having LCS and RSC values derived from prior performances of the task. A game score is acquired for each worker, wherein each game score is a measurement of the level of a cognitive aptitude which is needed to perform the task. A given worker of the initial set is placed into a task performance candidate set, only if the game score of the given worker is no less than the LCS of the given worker. The method further comprises selectively processing data provided collectively by the LCS and the RSC of each worker in the candidate set, in order to select one of the workers in the candidate set to whom to recommend the specified task.
    • 在选择向其建议任务的工人的方法中,最初选择一组工作者,每组具有从先前的任务执行得出的LCS和RSC值。 对于每个工人获得游戏得分,其中每个游戏得分是对执行任务所需的认知能力水平的度量。 只有当给定的工作人员的游戏得分不低于给定工作人员的LCS时,初始集合的给定工作人员将被放置在任务执行候选集中。 该方法还包括选择性地处理由候选集合中的每个工作者的LCS和RSC集体提供的数据,以便选择候选组中的一个工作人员推荐给指定的任务。
    • 9. 发明授权
    • Customer self service iconic interface for portal entry and search specification
    • 门户入口和搜索规范的客户自助服务标志性界面
    • US06778193B2
    • 2004-08-17
    • US09778136
    • 2001-02-07
    • Debra L. BiebesheimerDonn P. JasuraNeal M. KellerDaniel A. OblingerMark E. PodlaseckStephen J. Rolando
    • Debra L. BiebesheimerDonn P. JasuraNeal M. KellerDaniel A. OblingerMark E. PodlaseckStephen J. Rolando
    • G06F1500
    • G06F17/30528G06F17/3053
    • A graphical user interface for a customer self service system that performs resource search and selection. The interface comprises an entry field enabling entry of a query for a resource and selection of one or more user context icons, each representing a context associated with the current user situation, and having context attributes associated therewith; a first visual workspace is provided for visualizing and exploring the set of resources that the customer self service system has determined to match the user's query, the system indicating a degree of fit of the determined resources with the query, based on the user's context, associated resource selection parameters and associated relevant resource evaluation criteria utilized by a search mechanism in the system; and, a second visual workspace including detail specification workspace for enabling user to select and modify user context attribute values and further relevant resource evaluation criteria; and a mechanism for enabling the user to continuously navigate among the first and second visual workspaces to enable increased specificity and accuracy of query's search parameters and resource evaluation criteria and thereby identify and improve selection logic and response sets fitted to a query. The graphical user interface permits user interactivity for querying a customer self service system and enhancing response set results for a variety of self service domains including education, real estate and travel.
    • 用于执行资源搜索和选择的客户自助服务系统的图形用户界面。 所述界面包括能够输入资源的查询和对一个或多个用户上下文图标的选择的条目字段,每个用户上下文图标表示与当前用户情况相关联的上下文,并且具有与之相关联的上下文属性; 提供了第一视觉工作空间,用于可视化和探索客户自助服务系统已经确定与用户的查询相匹配的资源集合,该系统基于用户的上下文,指示所确定的资源与查询的拟合程度,相关联的 资源选择参数和系统中搜索机制使用的相关资源评估标准; 以及第二视觉工作空间,其包括用于使用户能够选择和修改用户上下文属性值以及进一步的相关资源评估标准的细节规范工作空间; 以及用于使得用户能够在第一和第二视觉工作空间之间连续导航以使查询的搜索参数和资源评估标准更高的特异性和准确性,从而识别和改进与查询相匹配的选择逻辑和响应集的机制。 图形用户界面允许用户交互以查询客户自助服务系统,并增强各种自助服务领域(包括教育,房地产和旅行)的响应集结果。
    • 10. 发明授权
    • Customer self service subsystem for classifying user contexts
    • 客户自助服务子系统,用于分类用户上下文
    • US06853998B2
    • 2005-02-08
    • US09778378
    • 2001-02-07
    • Debra L. BiebesheimerNeal M. KellerDaniel A. OblingerMark E. PodlaseckStephen J. Rolando
    • Debra L. BiebesheimerNeal M. KellerDaniel A. OblingerMark E. PodlaseckStephen J. Rolando
    • G06F17/30G06F17/001
    • G06F17/30528G06F17/3053Y10S707/99934Y10S707/99935Y10S707/99936Y10S707/99942Y10S707/99943
    • A system and method for classifying user context in a customer self service system that performs resource search and selection and includes a context attribute database comprising types of user contexts and one or more context attributes associated with each user context for processing by the system, and context attribute function database comprising functions for computing values for each context attribute. The classifying system comprises a computing device for receiving a user query and a context vector comprising data associating an interaction state with the user and, processing the query and context vector against data included in the context attribute database and context attribute function database for predicting a particular user context. The classifier populates the user context vector with context parameters specifying a user interaction state for use in a subsequent resource search. The result of this invention is an ability to relieve the user of the nonproductive work of describing their context and the ability to improve the search value by including criteria derived from both data and behaviors in the general population which may be unknown to the user. The system and method is especially applicable for a self service system in a variety of customer self service domains including education, real estate and travel.
    • 一种用于对执行资源搜索和选择的客户自助服务系统中的用户上下文进行分类的系统和方法,并且包括上下文属性数据库,该上下文属性数据库包括用户上下文的类型以及与每个用户上下文相关联的一个或多个上下文属性以供系统处理, 属性函数数据库包括用于计算每个上下文属性的值的函数。 分类系统包括用于接收用户查询的计算设备和包括将交互状态与用户相关联的数据的上下文向量,以及针对包括在上下文属性数据库中的数据和上下文属性功能数据库处理查询和上下文向量以预测特定的 用户上下文。 分类器使用指定用户交互状态的上下文参数填充用户上下文向量,以用于后续资源搜索。 本发明的结果是减轻用户描述其上下文的非生产性工作的能力,以及通过在普通人群中从数据和行为导出的准则包括用户可能未知的标准来提高搜索价值的能力。 该系统和方法特别适用于各种客户自助服务领域的自助服务体系,包括教育,房地产和旅游。