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    • 3. 发明申请
    • MANAGING CUSTOMER COMMUNICATIONS AMONG A PLURALITY OF CHANNELS
    • 管理多渠道的客户沟通
    • US20120239590A1
    • 2012-09-20
    • US13047310
    • 2011-03-14
    • Josef M. BroderChitra DoraiAnshul Sheopuri
    • Josef M. BroderChitra DoraiAnshul Sheopuri
    • G06Q30/00
    • G06Q30/0251
    • A method, data processing system, and computer program product for managing communications sent to a plurality of customers are presented. A set of features of a customer in the plurality of customers and a plurality of channels for communicating with the customer are identified. A number of times to test the plurality of channels is identified based on a number of customers in the plurality of customers. A weighting for the set of features of the customer is identified from results of testing a channel in the plurality of channels. The weighting is identified in response to determining that the plurality of channels have been tested the number of times. A probability of success in using the channel to communicate with the customer is identified based on the weighting and the set of features. A determination is made whether to use the channel to communicate with the customer based on the probability.
    • 提出了一种用于管理发送给多个客户的通信的方法,数据处理系统和计算机程序产品。 识别多个客户中的客户的一组特征以及用于与客户通信的多个信道。 基于多个客户中的多个客户来识别测试多个频道的次数。 通过测试多个信道中的信道的结果来识别用户的一组特征的权重。 响应于确定多个信道已经被测试次数来识别加权。 基于加权和特征集来识别使用信道与客户进行通信的成功概率。 根据概率确定是否使用信道与客户进行通信。