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    • 4. 发明申请
    • CALL HOLD ENHANCEMENT FOR IMPROVED USER FEEDBACK
    • 呼叫保持增强改进的用户反馈
    • US20080130865A1
    • 2008-06-05
    • US11565824
    • 2006-12-01
    • Gregory J. BossRick HamiltonJohn S. LangfordTimothy M. Waters
    • Gregory J. BossRick HamiltonJohn S. LangfordTimothy M. Waters
    • H04M3/22
    • H04M3/523H04M3/4285
    • A method for the enhancement of a call on-hold operation by the utilization of on-hold calling party feedback information, wherein the method comprises the steps of initiating a primary call from an operator of a communication device, receiving the primary call at a call center, and placing the primary call received at the call center from the communication device in a primary on-hold status state, and placing the on-hold received primary call in an incoming call queue at the call center. Further, the primary call is placed in a secondary on-hold status by the actions of the communication device in order for the communication device to receive a secondary call, the primary call's position in the call queue is maintained, and a response from the communication device is transmitted to the call center upon the call center's suspension of the on-hold status of the primary call.
    • 一种用于通过使用保持呼叫方反馈信息来增强呼叫保持操作的方法,其中所述方法包括以下步骤:从通信设备的运营商发起主要呼叫,在呼叫中接收主要呼叫 中心,并将来自呼叫中心的主要呼叫从通信设备置于主要保持状态,并将保持接收的主要呼叫置于呼叫中心的呼入呼叫队列中。 此外,通过通信设备的动作将主呼叫置于辅助保持状态,以便通信设备接收辅助呼叫,维护主呼叫在呼叫队列中的位置,以及来自通信的响应 当呼叫中心暂停主呼叫的保持状态时,设备被传送到呼叫中心。
    • 5. 发明申请
    • Method For Communication Management
    • 通信管理方法
    • US20080168168A1
    • 2008-07-10
    • US11621729
    • 2007-01-10
    • Rick A. HamiltonPeter G. FinnChristopher J. DawsonJohn S. Langford
    • Rick A. HamiltonPeter G. FinnChristopher J. DawsonJohn S. Langford
    • G06F15/16
    • H04L65/1083H04L41/00H04L41/22H04L65/1096
    • A method for communication management includes receiving at least one keyword and receiving a replay time span input. Further, the method includes receiving a plurality of communication inputs including at least a first communication input and a second communication input, monitoring at least the first communication input and second communication input for the at least one keyword, and determining an instantiation of the at least one keyword in at least one of the first communication input and second communication input. Additionally, the method includes associating the determined instantiation with one of the first communication input and second communication input, and providing at least a portion of the communication associated with the determined instantiation based on the replay time span input responsive to the instantiation.
    • 一种用于通信管理的方法包括接收至少一个关键字并接收重播时间跨度输入。 此外,该方法包括接收包括至少第一通信输入和第二通信输入的多个通信输入,至少监视至少一个关键字的第一通信输入和第二通信输入,以及至少确定至少一个 在第一通信输入和第二通信输入中的至少一个中的一个关键字。 另外,该方法包括将确定的实例与第一通信输入和第二通信输入之一相关联,并且基于响应于该实例的重放时间跨度输入来提供与所确定的实例的相关联的通信的至少一部分。
    • 7. 发明授权
    • Administering a system dump on a redundant node controller in a computer system
    • 在计算机系统中的冗余节点控制器上管理系统转储
    • US07788520B2
    • 2010-08-31
    • US11855355
    • 2007-09-14
    • John S. LangfordAtit D. PatelJoshua N. Poimboeuf
    • John S. LangfordAtit D. PatelJoshua N. Poimboeuf
    • G06F11/00
    • G06F11/2038G06F11/0709G06F11/0778G06F11/2025
    • Administering a system dump on a redundant node controller including detecting a communications failure between a system controller and the redundant node controller; generating a unique identifier for the communications failure; instructing a primary node controller to provoke a system dump on the redundant node controller; provoking the system dump on the redundant node controller including suspending a processor of the redundant node controller and storing during the suspension of the processor the unique identifier for the communications failure and an instruction to execute the system dump on the redundant node controller; releasing the processor of the redundant node controller from suspension; in response to releasing the processor from suspension, identifying the unique identifier for the communications failure and the instruction to execute the system dump; and executing the system dump including associating the system dump with the unique identifier.
    • 管理冗余节点控制器上的系统转储,包括检测系统控制器与冗余节点控制器之间的通信故障; 生成通信故障的唯一标识符; 指示主节点控制器在冗余节点控制器上引发系统转储; 引起冗余节点控制器上的系统转储,包括暂停冗余节点控制器的处理器,并且在处理器暂停期间存储用于通信故障的唯一标识符以及在冗余节点控制器上执行系统转储的指令; 释放冗余节点控制器的处理器暂停; 响应于释放处理器停止,识别通信故障的唯一标识符和执行系统转储的指令; 并执行系统转储,包括将系统转储与唯一标识符相关联。
    • 8. 发明授权
    • Administering correlated error logs in a computer system
    • 管理计算机系统中的相关错误日志
    • US07743274B2
    • 2010-06-22
    • US11854329
    • 2007-09-12
    • John S. LangfordAtit D. PatelJoshua N. Poimboeuf
    • John S. LangfordAtit D. PatelJoshua N. Poimboeuf
    • G06F11/00
    • G06F11/0709G06F11/0748G06F11/079G06F11/2005
    • Administering correlated error logs in a computer system having a system controller and one or more redundant node controllers including providing by the system controller to a redundant node controller a unique identifier for error logs; detecting by the system controller a communications failure between the system controller and the redundant node controller; in response to detecting the communications failure, generating by the system controller a system controller error log for the communications failure including the unique identifier; detecting by the redundant node controller the communications failure between the system controller and the redundant node controller; and in response to detecting the communications failure, generating by the redundant node controller a redundant node controller error log for the communications failure including the unique identifier.
    • 在具有系统控制器和一个或多个冗余节点控制器的计算机系统中管理相关的错误日志,包括由系统控制器向冗余节点控制器提供用于错误日志的唯一标识符; 由系统控制器检测系统控制器与冗余节点控制器之间的通信故障; 响应于检测到通信故障,由系统控制器产生用于包括唯一标识符的通信故障的系统控制器错误日志; 由冗余节点控制器检测系统控制器与冗余节点控制器之间的通信故障; 并且响应于检测到通信故障,由冗余节点控制器产生包括唯一标识符的通信故障的冗余节点控制器错误日志。