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1. 发明申请

US20080130865A1 CALL HOLD ENHANCEMENT FOR IMPROVED USER FEEDBACK 审中-公开
标题翻译：呼叫保持增强改进的用户反馈
公开(公告)号：US20080130865A1
公开(公告)日：2008-06-05
申请号：US11565824
申请日：2006-12-01
申请人： Gregory J. Boss , Rick Hamilton , John S. Langford , Timothy M. Waters
发明人： Gregory J. Boss , Rick Hamilton , John S. Langford , Timothy M. Waters
IPC分类号： H04M3/22
CPC分类号： H04M3/523 , H04M3/4285
摘要： A method for the enhancement of a call on-hold operation by the utilization of on-hold calling party feedback information, wherein the method comprises the steps of initiating a primary call from an operator of a communication device, receiving the primary call at a call center, and placing the primary call received at the call center from the communication device in a primary on-hold status state, and placing the on-hold received primary call in an incoming call queue at the call center. Further, the primary call is placed in a secondary on-hold status by the actions of the communication device in order for the communication device to receive a secondary call, the primary call's position in the call queue is maintained, and a response from the communication device is transmitted to the call center upon the call center's suspension of the on-hold status of the primary call.
摘要翻译：一种用于通过使用保持呼叫方反馈信息来增强呼叫保持操作的方法，其中所述方法包括以下步骤：从通信设备的运营商发起主要呼叫，在呼叫中接收主要呼叫中心，并将来自呼叫中心的主要呼叫从通信设备置于主要保持状态，并将保持接收的主要呼叫置于呼叫中心的呼入呼叫队列中。此外，通过通信设备的动作将主呼叫置于辅助保持状态，以便通信设备接收辅助呼叫，维护主呼叫在呼叫队列中的位置，以及来自通信的响应当呼叫中心暂停主呼叫的保持状态时，设备被传送到呼叫中心。

2. 发明授权

US08224866B2 Idea tracking and management 失效
标题翻译：理念追踪与管理
公开(公告)号：US08224866B2
公开(公告)日：2012-07-17
申请号：US13090124
申请日：2011-04-19
申请人： Gregory J. Boss , Rick A. Hamilton , Kevin C. McConnell , Timothy M. Waters
发明人： Gregory J. Boss , Rick A. Hamilton , Kevin C. McConnell , Timothy M. Waters
IPC分类号： G06F17/30
CPC分类号： G06Q10/10 , G06Q10/06312 , G06Q10/06398 , G06Q50/184
摘要： Disclosure is related to idea tracking and management. The disclosure invokes a method and system for displaying and tracking ideas from a database. The invention accesses a data repository via a data connection, displays the data from the data repository, and allows the displayed data to be characterized as scheduling data, statistical data, action items, current status, and listing of individuals.
摘要翻译：披露与想法跟踪和管理有关。本公开调用用于从数据库显示和跟踪想法的方法和系统。本发明通过数据连接访问数据存储库，从数据存储库显示数据，并将显示的数据表征为调度数据，统计数据，操作项目，当前状态和个人列表。

3. 发明授权

US08180660B2 Non-depleting chips for obtaining desired service level characteristics 失效
标题翻译：用于获得所需服务水平特性的非耗尽芯片
公开(公告)号：US08180660B2
公开(公告)日：2012-05-15
申请号：US11756374
申请日：2007-05-31
申请人： Gregory J. Boss , Christopher J. Dawson , Rick A. Hamilton, II , Timothy M. Waters
发明人： Gregory J. Boss , Christopher J. Dawson , Rick A. Hamilton, II , Timothy M. Waters
IPC分类号： G06Q10/00
CPC分类号： G06Q30/06 , G06Q10/063 , G06Q10/0631 , G06Q10/06315
摘要： This application describes non-depleting chips and their use in a Resource Management Framework. In this methodology, chips do not deplete when spent, but rather represent a weighting that each party/business unit (BU) has to accomplish its IT processing needs over time. In this model, BUs are assigned a certain buying power that may be thought of as akin to chips on a roulette wheel. Such a model may be used with either scheduled auctions (i.e., discrete events), or they may be used via a spot market where no scheduled auctions are conducted (i.e., fluid events). In this concept, the chips are never depleted.
摘要翻译：本应用程序描述了非耗尽芯片及其在资源管理框架中的使用。在这种方法中，芯片在耗费时不会耗尽，而是代表每个方/业务部门（BU）必须随时间完成其IT处理需求的权重。在这个模型中，BU被分配一定的购买力，可以被认为类似于轮盘赌上的筹码。这样的模型可以与定期拍卖（即，离散事件）一起使用，或者可以经由不进行排程拍卖（即，流体事件）的现货市场使用。在这个概念中，芯片从不耗尽。

4. 发明授权

US08041600B2 Application of brokering methods to performance characteristics 失效
标题翻译：经纪方法应用于业绩特征
公开(公告)号：US08041600B2
公开(公告)日：2011-10-18
申请号：US11756386
申请日：2007-05-31
申请人： Gregory J. Boss , Christopher J. Dawson , Rick A. Hamilton, II , Timothy M. Waters
发明人： Gregory J. Boss , Christopher J. Dawson , Rick A. Hamilton, II , Timothy M. Waters
IPC分类号： G05B19/418 , G06F9/46 , G06Q10/00 , G06Q30/00
CPC分类号： G06Q30/08 , G06Q10/06 , G06Q10/0631 , G06Q40/04
摘要： This application describes an application of resource unit brokering algorithms, chip management methods for automated brokering, chip management methods for live brokering, and chip allocation methods to the brokering of performance characteristics of service level management within an enterprise. Typically, the performance characteristics are derived from known capacity values that are provided by configuration managers. Calculations are made on the capacity values and maximum quantities of the availability resource units are provided to resource brokers for spot or periodic sale and auction to one or more buyer's agents.
摘要翻译：本应用程序描述了资源单元代理算法的应用，自动化代理的芯片管理方法，现场代理的芯片管理方法以及企业内服务级别管理性能特征代码的芯片分配方法。通常，性能特征来自配置管理器提供的已知容量值。对可用性资源单位的容量值进行计算，并将资源经纪人的最大数量提供给一个或多个买方代理商进行现货或定期销售和拍卖。

5. 发明授权

US07870173B2 Storing information in a common information store 失效
标题翻译：将信息存储在公共信息存储中
公开(公告)号：US07870173B2
公开(公告)日：2011-01-11
申请号：US11249940
申请日：2005-10-13
申请人： Kulvir S. Bhogal , Gregory J. Boss , Alexandre Polozoff , Timothy M. Waters
发明人： Kulvir S. Bhogal , Gregory J. Boss , Alexandre Polozoff , Timothy M. Waters
IPC分类号： G06F17/30
CPC分类号： G06F17/30109
摘要： Systems, methods and media for storing information in a common information store of a global file storage system are disclosed. Embodiments may include a common information store including a communications module to send and receive information to and from one or more servers in the global file storage system and a pattern database to store a plurality of subfiles for the global file storage system, where each subfile may include an indication of a recognizable pattern. The common information store may also include a common information store manager to analyze newly stored files and to reconstruct stored files of the global file storage system. In a further embodiment, the common information store manager may further comprise a pattern analyzer sub-module to analyze a file for recognizable patterns and to compare the recognizable patterns to the subfiles stored in the pattern database.
摘要翻译：公开了用于将信息存储在全局文件存储系统的公共信息存储器中的系统，方法和介质。实施例可以包括公共信息存储器，其包括用于向全局文件存储系统中的一个或多个服务器发送信息和从全局文件存储系统中的一个或多个服务器接收信息的通信模块以及用于存储用于全局文件存储系统的多个子文件的模式数据库，包括可识别图案的指示。公共信息存储还可以包括公共信息存储管理器，用于分析新存储的文件并重构全局文件存储系统的存储文件。在另一实施例中，公共信息存储管理器还可以包括模式分析器子模块，用于分析可识别模式的文件，并将可识别模式与存储在模式数据库中的子文件进行比较。

6. 发明授权

US07656294B2 Disablement of camera functionality for a portable device 有权
标题翻译：禁用便携式设备的相机功能
公开(公告)号：US07656294B2
公开(公告)日：2010-02-02
申请号：US12167351
申请日：2008-07-03
申请人： Gregory J. Boss , John J. Gontkof , Rick A. Hamilton, II , Timothy M. Waters
发明人： Gregory J. Boss , John J. Gontkof , Rick A. Hamilton, II , Timothy M. Waters
IPC分类号： G08B21/00 , H04M1/66
CPC分类号： H04N5/23203 , H04N5/23206 , H04N5/772
摘要： Systems, methods, media, and apparatuses for disabling camera functionality in a portable device are disclosed. Embodiments of the method may include establishing a connection with a camera-enabled portable device and transmitting to the portable device a request for permission to disable camera functionality. Embodiments of the method may also include receiving a response from the portable device relating to permission to disable camera functionality. Further embodiments of the method may include, in response to receiving permission to disable camera functionality, transmitting to the portable device a command to disable camera functionality or, in response to receiving an indication that the user refused permission, displaying a notification message. The command to disable camera functionality may include a command to disable camera functionality for a prescribed period, while the portable device is located within a secure geographical location, partially or fully disable camera functionality, and/or other methodology.
摘要翻译：公开了用于在便携式设备中禁用照相机功能的系统，方法，介质和设备。该方法的实施例可以包括建立与支持相机的便携式设备的连接，并向便携式设备发送允许禁用摄像机功能的请求。该方法的实施例还可以包括从便携式设备接收关于允许禁用摄像机功能的响应。该方法的另外的实施例可以响应于接收到禁用摄像机功能的许可，向便携式设备发送禁用摄像机功能的命令，或者响应于接收到用户拒绝许可的指示，显示通知消息。禁用摄像机功能的命令可以包括在便携式设备位于安全的地理位置内，部分或全部禁用摄像机功能和/或其它方法的情况下禁用摄像机功能达指定期间的命令。

7. 发明申请

US20090009333A1 System and Method for Measuring RFID Signal Strength Within Shielded Locations 失效
标题翻译：屏蔽位置测量RFID信号强度的系统和方法
公开(公告)号：US20090009333A1
公开(公告)日：2009-01-08
申请号：US12172552
申请日：2008-07-14
申请人： Kulvir S. Bhogal , Gregory J. Boss , Rick A. Hamilton, II , Alexandre Polozoff , Timothy M. Waters
发明人： Kulvir S. Bhogal , Gregory J. Boss , Rick A. Hamilton, II , Alexandre Polozoff , Timothy M. Waters
IPC分类号： G08B13/14
CPC分类号： H04B17/318 , H04B17/27
摘要： An RFID Probe comprises a pole with a plurality of sensors that indicate RF signal strength attached at regular intervals and marked to indicate distance from an end of the pole. A user employs the RFID Probe by placing the probe between densely packed materials, such as cases on a pallet, and exposing the RFID Probe and packaging to a signal from a RIFD transceiver. After exposing the RFID Probe to the RFID transceiver signal, the user removes the RFID Probe from the packed materials and observes the sensors on the probe. By noting the location on the probe of the sensors indicating low or no RF signal, the user can identify locations where RF signal strength is insufficient to activate an RFID tag.
摘要翻译： RFID探针包括具有多个传感器的极，所述多个传感器指示以规则间隔附加的RF信号强度，并标记为指示距离极端的距离。用户通过将探头放置在紧密堆积的材料（例如托盘上的壳体）上，并将RFID探头和包装暴露于来自RIFD收发器的信号上来使用RFID探针。将RFID探头暴露于RFID收发器信号之后，用户从包装材料中移除RFID探头，并观察探头上的传感器。通过注意传感器探头上的位置指示低或无RF信号，用户可以识别RF信号强度不足以激活RFID标签的位置。

8. 发明申请

US20080317229A1 METHOD OF AND SYSTEM FOR ADAPTIVE CALL FILTERING 失效
标题翻译：自适应呼叫过滤的方法和系统
公开(公告)号：US20080317229A1
公开(公告)日：2008-12-25
申请号：US11766176
申请日：2007-06-21
申请人： Gregory J. Boss , Barry M. Graham , Rick A. Hamilton, II , Timothy M. Waters
发明人： Gregory J. Boss , Barry M. Graham , Rick A. Hamilton, II , Timothy M. Waters
IPC分类号： H04M3/42
CPC分类号： H04M3/436 , H04M2203/2072
摘要： A method of and system for filtering telephone calls receives a call to a called party from a caller and determines if the called party has an event scheduled. If the called party has an event scheduled, the system determines if the caller is associated with the event. The system completes the call if the caller is associated with the event. The system sends the call to voice mail if the caller is not associated with said event unless the caller is on an exception list associated with the event, in which case the system completes the call. The system completes the call if it is determined that said called party does not have an event scheduled.
摘要翻译：用于过滤电话呼叫的方法和系统从呼叫者接收到被叫方的呼叫，并确定被叫方是否安排了事件。如果被叫方已安排事件，则系统确定呼叫者是否与事件相关联。如果呼叫者与事件相关联，系统将完成呼叫。如果呼叫者不与所述事件相关联，则系统将呼叫发送到语音邮件，除非呼叫者处于与该事件相关联的异常列表中，在这种情况下系统完成呼叫。如果确定所述被叫方没有安排事件，则系统完成该呼叫。

9. 发明申请

US20080301144A1 AUTOMATIC TRAVEL CONTENT CAPTURE TOOL FOR ADDRESS BOOK ENTRIES 失效
标题翻译：用于地址簿的自动旅行内容捕获工具
公开(公告)号：US20080301144A1
公开(公告)日：2008-12-04
申请号：US11755064
申请日：2007-05-30
申请人： Gregory J. Boss , James R. Doran , Rick A. Hamilton, II , Timothy M. Waters
发明人： Gregory J. Boss , James R. Doran , Rick A. Hamilton, II , Timothy M. Waters
IPC分类号： G06Q10/00
CPC分类号： G06Q10/10 , Y10S707/99948
摘要： Disclosed are a method of and system for capturing and updating travel directions in a user's local address book application. The method comprises the steps of determining a current location profile of the user, calculating a user trajectory using that profile and an intended destination, and adding the current location profile and the intended destination into a historical database. The user's local address book is checked for an entry for the address of said intended destination; and if that entry is not in the address book, the entry is created in the address book. That entry is then checked to determine if a direction/map field of the entry contains directions/map information. If the entry does not contain this information, then this information is mined from a network source and added to the address book. This direction/map information is then displayed.
摘要翻译：公开了一种用于在用户本地地址簿应用中捕获和更新旅行方向的方法和系统。该方法包括以下步骤：确定用户的当前位置简档，使用该简档和预期目的地计算用户轨迹，并将当前位置简档和预期目的地添加到历史数据库中。检查用户的本地地址簿以查找所述预定目的地的地址的条目; 并且如果该条目不在地址簿中，则该条目将在地址簿中创建。然后检查该条目以确定条目的方向/地图字段是否包含路线/地图信息。如果条目不包含此信息，则该信息从网络源中挖掘并添加到地址簿。然后显示该方向/地图信息。

10. 发明申请

US20080301030A1 APPLICATION OF BROKERING METHODS TO SCALABILITY CHARACTERISTICS 失效
标题翻译：分卷方法应用于可扩展性特征
公开(公告)号：US20080301030A1
公开(公告)日：2008-12-04
申请号：US11756416
申请日：2007-05-31
申请人： Gregory J. Boss , Christopher J. Dawson , Rick A. Hamilton, II , Timothy M. Waters
发明人： Gregory J. Boss , Christopher J. Dawson , Rick A. Hamilton, II , Timothy M. Waters
IPC分类号： G06Q40/00
CPC分类号： G06Q10/06 , G06Q10/0631 , G06Q40/04
摘要： This application describes an application of resource unit brokering algorithms, chip management methods for automated brokering, chip management methods for live brokering, and chip allocation methods to the brokering of scalability characteristics of service level management within an enterprise. Typically, the scalability characteristics are derived from known capacity values that are provided by configuration managers. Calculations are made on the capacity values and maximum quantities of the availability resource units are provided to resource brokers for spot or periodic sale and auction to one or more buyer's agents.
摘要翻译：本应用程序描述了资源单元代理算法的应用，自动化代理的芯片管理方法，现场代理的芯片管理方法以及企业内部服务级别管理可扩展性特征的芯片分配方法。通常，可扩展性特征来自配置管理器提供的已知容量值。对可用性资源单位的容量值进行计算，并将资源经纪人的最大数量提供给一个或多个买方代理商进行现货或定期销售和拍卖。

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