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    • 1. 发明申请
    • Method and apparatus for workflow scheduling and forecasting
    • 工作流调度和预测的方法和装置
    • US20070179829A1
    • 2007-08-02
    • US11341740
    • 2006-01-27
    • Erian LaperiJeremy DilksJonathan GrayJoel Palmer
    • Erian LaperiJeremy DilksJonathan GrayJoel Palmer
    • G06F15/02
    • G06Q10/06G06Q10/063116G06Q10/06312G06Q10/06315G06Q30/0202
    • A method and system for workflow scheduling and forecasting is disclosed. The method may include automatically generating a predicted workforce schedule for a work tour period, such as a period of several weeks or months, and populating the workforce schedule with workforce members based on prioritized work tour preferences received from the workforce members. A current workload assessment may then be applied to the populated workforce schedule based on current assignment availability and predicted workload for later in the current day. The system may include a workload database, A workforce scheduling server, and a workload allocation server. The workload database contains currently available assignments and historical workload levels and a business rule database containing workforce hours requirements. The workforce scheduling server generates a workforce schedule that the workload allocation server uses to distribute existing, and predict future, tasks among the scheduled workforce.
    • 公开了一种工作流调度和预测的方法和系统。 该方法可以包括自动生成针对工作巡视时段(例如数周或数月的周期)的预测劳动力计划,以及基于从劳动力成员接收到的优先工作巡视优选,根据劳动力成员填充劳动力计划。 然后可以根据当前分配可用性和当前日期的预测工作量,将现有的工作负荷评估应用于人口稠密的劳动力计划。 该系统可以包括工作负载数据库,劳动力调度服务器和工作负载分配服务器。 工作负载数据库包含当前可用的分配和历史工作负载级别,以及包含员工工作时间要求的业务规则数据库。 劳动力调度服务器生成工作量分配服务器用于在预定的工作人员中分配现有的和预测将来的任务的劳动力计划。
    • 2. 发明申请
    • Method and apparatus for workflow interactive troubleshooting tool
    • 工作流交互式故障诊断工具的方法和装置
    • US20070100782A1
    • 2007-05-03
    • US11262476
    • 2005-10-28
    • Tom ReedErian LaperiJeremy DilksJonathan Gray
    • Tom ReedErian LaperiJeremy DilksJonathan Gray
    • G06F17/30
    • H04M3/247H04L67/306H04L67/36H04M2201/42
    • A method and system for providing a workflow integrated troubleshooting tool. The system may include a central workflow server from which network technicians may obtain trouble tickets and with which the technician may analyze and solve problems identified in the trouble tickets. The workflow server may automatically provide recommended workflows to technicians with step-by-step guidance instructions accompanied by relevant links to appropriate diagnostic software tools. The workflow server mediates between formats of information from a customer database and from any of a number of diagnostic software applications. The method may include permitting a technician centralized login and authentication to each of a number of separate diagnostic tools, prioritization of trouble tickets and automated workflow suggestions and testing through a common graphic user interface.
    • 一种用于提供工作流集成故障排除工具的方法和系统。 该系统可以包括中心工作流服务器,网络技术人员可从该中心工作流服务器获得故障单,并且技术人员可以通过该工作流服务器分析和解决故障单中识别的问题。 工作流服务器可以自动向技术人员提供推荐的工作流程,并附有相应的诊断软件工具的相关链接的逐步指导说明。 工作流服务器在客户数据库和多个诊断软件应用程序中的任何一种信息格式之间进行中介。 该方法可以包括允许技术人员对多个单独的诊断工具中的每一个进行集中登录和认证,故障单的优先级和自动工作流建议以及通过公共图形用户界面的测试。
    • 5. 发明授权
    • Back-mounted load-carrying apparatus
    • 背装式承载装置
    • US06536641B1
    • 2003-03-25
    • US09712524
    • 2000-11-13
    • Chloe H. SundaraJohn M. WilliamsHans WainDavid SilvaJonathan Gray
    • Chloe H. SundaraJohn M. WilliamsHans WainDavid SilvaJonathan Gray
    • A45F304
    • A47C1/14A45F3/047A45F3/08A45F2003/045A47D13/025
    • A back-mounted load-carrying device, such as a backpack or a child carrier, having an adjustable waist belt assembly is described. The waist belt assembly is freely slidable between a variety of vertical positions along a rigid frame. A locking mechanism, actuatable while the device is being worn, permits a user to adjust the waist belt assembly to rest comfortably on his hip and around his waist on the fly and subsequently secure the waist belt in the desired position. A pair of hip-load transfer members that are rigid to loads applied in the vertical direction comprise the waist belt assembly and rest against the hip of a user when the waist belt is secured. These members help to transfer load from the device to the user's hips and act to lessen the amount of load carried by the user's shoulder and back, the result being greater comfort and less fatigue.
    • 描述了具有可调腰带组件的背装式载重装置,例如背包或儿童托架。 腰带组件可沿着刚性框架在各种垂直位置之间自由滑动。 锁定机构可在装置被佩戴时致动,允许使用者将腰带组件调整到舒适地在他的臀部上并且在其周围的腰部上,并且随后将腰带固定在期望的位置。 一对沿着垂直方向施加的负载刚性的髋部载荷传递构件包括腰带组件,并且当腰带被固定时,其抵靠使用者的臀部。 这些成员有助于将负载从设备转移到用户的臀部,并且可以减轻用户肩膀和背部的负载量,结果是更大的舒适度和更少的疲劳。