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1. 发明申请

US20100057519A1 SYSTEM AND METHOD FOR ASSIGNING SERVICE REQUESTS WITH DUE DATE DEPENDENT PENALTIES 审中-公开
标题翻译：用于根据日期相关的处罚方式对服务请求进行分配的系统和方法
公开(公告)号：US20100057519A1
公开(公告)日：2010-03-04
申请号：US12199125
申请日：2008-08-27
申请人： Chitra Dorai , Anshul Sheopuri , Sai Zeng
发明人： Chitra Dorai , Anshul Sheopuri , Sai Zeng
IPC分类号： G06F15/02
CPC分类号： G06F9/5033 , G06F2209/5021 , G06Q10/06311
摘要： A system and method for deciding assignments for service requests includes determining a best policy, within a class of index-based policies, based upon historic data for handling previous requests. If a service request is waiting to be handled, an index for service requests is determined based upon the best policy and service requests are assigned to agents based upon the index. Service requests are preempted if a waiting service has a higher index than other service requests.
摘要翻译：用于确定服务请求的分配的系统和方法包括基于基于索引的策略的类别，基于用于处理先前请求的历史数据来确定最佳策略。如果服务请求正在等待处理，则基于根据索引将代理分配给最佳策略和服务请求来确定服务请求的索引。如果等待服务的索引比其他服务请求高，服务请求将被抢占。

2. 发明申请

US20120239590A1 MANAGING CUSTOMER COMMUNICATIONS AMONG A PLURALITY OF CHANNELS 审中-公开
标题翻译：管理多渠道的客户沟通
公开(公告)号：US20120239590A1
公开(公告)日：2012-09-20
申请号：US13047310
申请日：2011-03-14
申请人： Josef M. Broder , Chitra Dorai , Anshul Sheopuri
发明人： Josef M. Broder , Chitra Dorai , Anshul Sheopuri
IPC分类号： G06Q30/00
CPC分类号： G06Q30/0251
摘要： A method, data processing system, and computer program product for managing communications sent to a plurality of customers are presented. A set of features of a customer in the plurality of customers and a plurality of channels for communicating with the customer are identified. A number of times to test the plurality of channels is identified based on a number of customers in the plurality of customers. A weighting for the set of features of the customer is identified from results of testing a channel in the plurality of channels. The weighting is identified in response to determining that the plurality of channels have been tested the number of times. A probability of success in using the channel to communicate with the customer is identified based on the weighting and the set of features. A determination is made whether to use the channel to communicate with the customer based on the probability.
摘要翻译：提出了一种用于管理发送给多个客户的通信的方法，数据处理系统和计算机程序产品。识别多个客户中的客户的一组特征以及用于与客户通信的多个信道。基于多个客户中的多个客户来识别测试多个频道的次数。通过测试多个信道中的信道的结果来识别用户的一组特征的权重。响应于确定多个信道已经被测试次数来识别加权。基于加权和特征集来识别使用信道与客户进行通信的成功概率。根据概率确定是否使用信道与客户进行通信。

3. 发明申请

US20130138474A1 CUSTOMER RETENTION AND SCREENING USING CONTACT ANALYTICS 审中-公开
标题翻译：客户保留和使用联系人分析筛选
公开(公告)号：US20130138474A1
公开(公告)日：2013-05-30
申请号：US13360911
申请日：2012-01-30
申请人： Chitra Dorai , Xin Fang , Anshul Sheopuri
发明人： Chitra Dorai , Xin Fang , Anshul Sheopuri
IPC分类号： G06Q10/00
CPC分类号： G06Q10/00
摘要： Potential customer loss is identified under circumstances where structured data may be ineffective. Game theory analytics of customer loss enable the construction of a parameter list to be screened. Concepts are associated with the parameters and their ranges. Keywords associated with the concepts are mined by an extraction engine to identify contact records of customers at risk of loss. Appropriate customized loss mitigation and customer retention strategies can be implemented.
摘要翻译：潜在的客户损失在结构化数据可能无效的情况下被识别。客户损失的游戏理论分析能够构建要筛选的参数列表。概念与参数及其范围相关联。与概念相关联的关键字由提取引擎挖掘，以识别具有丢失风险的客户的联系人记录。可以实施适当的定制损失缓解和客户保留策略。

4. 发明授权

US08239247B2 Correlated analytics for benchmarking in community shared data 失效
标题翻译：相关分析用于社区共享数据中的基准测试
公开(公告)号：US08239247B2
公开(公告)日：2012-08-07
申请号：US12754706
申请日：2010-04-06
申请人： En Cheng , Anshul Sheopuri , Chitra Dorai , Milind Naphade
发明人： En Cheng , Anshul Sheopuri , Chitra Dorai , Milind Naphade
IPC分类号： G06F11/34
CPC分类号： G06Q10/10 , G06Q10/063
摘要： Exemplary embodiments of this invention provide a method that includes estimating an empirical distribution of a metric for a company. The method includes estimating a distribution of the metric for a plurality of companies. The method further includes determining whether the company is an outlier, based on the empirical distribution of the metric for the company and the distribution of the metric for the plurality of companies, and generating at least one recommendation based determining whether the company is an outlier.
摘要翻译：本发明的示例性实施例提供了一种方法，其包括估计公司的度量的经验分布。该方法包括估计多个公司的度量的分布。该方法还包括基于公司的度量的经验分布和多个公司的度量的分布来确定公司是否是离群值，并且基于确定该公司是否是异常值来生成至少一个推荐。

5. 发明申请

US20120158572A1 Determining the Probability of an Action Being Performed by a Party at Imminent Risk of Performing the Action 审中-公开
标题翻译：确定一方采取行动的可能性，即将采取行动即将发生的风险
公开(公告)号：US20120158572A1
公开(公告)日：2012-06-21
申请号：US12969044
申请日：2010-12-15
申请人： Chitra Dorai , Eric R. Ray , Gary L. Seybold , Anshul Sheopuri
发明人： Chitra Dorai , Eric R. Ray , Gary L. Seybold , Anshul Sheopuri
IPC分类号： G06N5/02 , G06Q40/00
CPC分类号： G06Q40/025
摘要： A computer implemented method, a data processing system, and a computer readable storage medium having a computer program product encoded thereon for determining a probability of an action being performed by a party at risk of performing the action. Input information that is pertinent to determining whether the party is at risk of performing the action is received by a data processing system. The data processing system forms an incentive structure for the party based on the received input information, the incentive structure comprising a probability of the party performing the action, and determines an optimal probability of the party performing the action based on the formed incentive structure.
摘要翻译：一种计算机实现的方法，数据处理系统和计算机可读存储介质，其具有编码在其上的计算机程序产品，用于确定由执行该动作的风险的一方执行动作的概率。与数据处理系统接收到与确定该方是否处于执行动作的风险相关的输入信息。数据处理系统基于接收到的输入信息形成对方的激励结构，激励结构包括执行动作的一方的概率，并且基于形成的激励结构确定执行动作的一方的最佳概率。

6. 发明申请

US20120158412A1 Identification of Contact Mode for Contacting Parties to Maximize the Probability of Achieving a Desired Outcome 审中-公开
标题翻译：确定联系方面的联系方式，以最大限度地实现预期成果的概率
公开(公告)号：US20120158412A1
公开(公告)日：2012-06-21
申请号：US12969094
申请日：2010-12-15
申请人： Chitra Dorai , Eric R. Ray , Gary L. Seybold , Anshul Sheopuri
发明人： Chitra Dorai , Eric R. Ray , Gary L. Seybold , Anshul Sheopuri
IPC分类号： G06F17/30 , G06Q10/00
CPC分类号： G06Q10/00
摘要： Computer implemented method, data processing system, and computer readable storage medium having computer program product encoded thereon for identifying a contact mode for contacting parties to maximize a probability of achieving a desired outcome. A plurality of parties are divided into a plurality of clusters of parties according to a list of attributes that are statistically significant with respect to achieving a desired outcome. A subset of parties from each cluster of parties of the plurality of clusters of parties are selected, and parties in each subset of parties are contacted by different ones of a plurality of contact modes. A result of the contacting for each subset of parties is analyzed to identify a contact mode of the plurality of contact modes for contacting the parties in each cluster of the plurality of clusters that maximizes a probability of achieving the desired outcome.
摘要翻译：计算机实现的方法，数据处理系统和计算机可读存储介质，其上编码有计算机程序产品，用于识别用于联系方的联系模式以最大化实现期望结果的可能性。根据关于实现期望的结果具有统计意义的属性列表，将多个方分成多个聚集。选择来自多个聚集方的每个聚集的聚集的一方的子集，并且通过多个联系模式中的不同聚合方式来接触各方的每个子集中的各方。分析对于各方的每个子集的联系的结果，以识别多个联系模式的联系模式，用于联系多个聚类中的每个聚类中的各方，以最大化实现期望结果的概率。

7. 发明申请

US20110078071A1 PRIORITIZING LOANS USING CUSTOMER, PRODUCT AND WORKFLOW ATTRIBUTES 审中-公开
标题翻译：优先使用客户，产品和工作流程的贷款
公开(公告)号：US20110078071A1
公开(公告)日：2011-03-31
申请号：US12567064
申请日：2009-09-25
申请人： Chitra Dorai , Jane D. Hoffmann , Daniel N. Johnson , Milind R. Naphade , Qihong Shao , Anshul Sheopuri
发明人： Chitra Dorai , Jane D. Hoffmann , Daniel N. Johnson , Milind R. Naphade , Qihong Shao , Anshul Sheopuri
IPC分类号： G06Q40/00
CPC分类号： G06Q40/02 , G06Q40/025
摘要： Data representative of a plurality of mortgage applications is obtained. The applications participate in a mortgage origination process, and each of the applications has associated therewith customer-specific attributes and product-specific attributes. The mortgage origination process has a plurality of statuses. Data representative of at least one environmental attribute is also obtained. Each given one of the mortgage applications in a given one of the plurality of statuses at a given time is ranked by likelihood of not closing, based at least on the customer-specific attributes, the product-specific attributes, and the at least one environmental attribute. Those of the mortgage applications likely not to close which are likely not to close due to non-exogenous attributes are identified. For at least some of the mortgage applications likely not to close due to non-exogenous attributes, suggestion of a modification of at least one corresponding one of the product-specific attributes is facilitated, to enhance the likelihood of closing.
摘要翻译：获得代表多个按揭申请的数据。应用程序参与抵押发起过程，并且每个应用程序都与客户特定的属性和产品特定属性相关联。抵押发起过程有多种状态。还获得了表示至少一个环境属性的数据。至少基于顾客特定的属性，产品特定属性和至少一个环境中的给定时间内的给定的多个状态中的给定一个抵押贷款申请中的每个给定的一个抵押贷款申请按照不关闭的可能性进行排序属性。确定由于非外生属性可能不会关闭的抵押贷款申请可能不会收回的。对于由于非外生属性而言，至少一些抵押贷款申请可能不会关闭，促进对产品特定属性中的至少一个对应的修改的建议，以增加关闭的可能性。

8. 发明申请

US20110066459A1 Correlated Analytics For Benchmarking In Community Shared Data 失效
标题翻译：相关分析用于社区共享数据中的基准
公开(公告)号：US20110066459A1
公开(公告)日：2011-03-17
申请号：US12754706
申请日：2010-04-06
申请人： En Cheng , Anshul Sheopuri , Chitra Dorai , Milind Naphade
发明人： En Cheng , Anshul Sheopuri , Chitra Dorai , Milind Naphade
IPC分类号： G06Q10/00
CPC分类号： G06Q10/10 , G06Q10/063
摘要： Exemplary embodiments of this invention provide a method that includes estimating an empirical distribution of a metric for a company. The method includes estimating a distribution of the metric for a plurality of companies. The method further includes determining whether the company is an outlier, based on the empirical distribution of the metric for the company and the distribution of the metric for the plurality of companies, and generating at least one recommendation based determining whether the company is an outlier.
摘要翻译：本发明的示例性实施例提供了一种方法，其包括估计公司的度量的经验分布。该方法包括估计多个公司的度量的分布。该方法还包括基于公司的度量的经验分布和多个公司的度量的分布来确定公司是否是离群值，并且基于确定该公司是否是异常值来生成至少一个推荐。

9. 发明申请

US20080109272A1 Apparatus, System, Method and Computer Program Product for Analysis of Fraud in Transaction Data 审中-公开
标题翻译：设备，系统，方法和计算机程序产品，用于分析交易数据中的欺诈
公开(公告)号：US20080109272A1
公开(公告)日：2008-05-08
申请号：US11557520
申请日：2006-11-08
申请人： Anshul Sheopuri , Paolina Centonze , Sai Zeng , Jose Gomes , Ioana Boier-Martin
发明人： Anshul Sheopuri , Paolina Centonze , Sai Zeng , Jose Gomes , Ioana Boier-Martin
IPC分类号： G06Q10/00 , G07F17/10
CPC分类号： G06Q10/10 , G06Q40/00
摘要： In one non-limiting aspect thereof the exemplary embodiments of this invention provide a computer-implemented method to make a decision as to whether a particular claim submitted by a first economic agent for approval by a second economic agent may be a fraudulent claim. The method includes applying statistics to information representing a proxy of fraud to generate an estimate of a probability of fraud for the particular claim; updating the estimate of the probability of fraud using decision making under uncertainty that is based at least in part on at least one type of additional information; applying game theory to the updated estimate of the probability of fraud to model strategic behavior between the first and second economic agents; and generating a recommendation to audit or not audit the particular claim. The proxy of fraud may be imperfect proxy of fraud, such as is found in nascent industries.
摘要翻译：在其一个非限制性方面，本发明的示例性实施例提供了一种计算机实现的方法，用于作出关于由第一经济代理人提交以由第二经济代理人批准的特定索赔是否为欺诈性索赔的决定。该方法包括将统计信息应用于代表欺诈代理的信息以产生针对特定权利要求的欺诈概率的估计; 至少部分地基于至少一种类型的附加信息来更新使用不确定性下的决策的欺诈概率的估计; 将游戏理论应用于对第一和第二经济主体之间的战略行为模拟欺诈概率的更新估计; 并产生建议来审核或不审核特定的权利要求。欺诈的代理可能是欺诈行为的不完美代理，如在新兴行业中发现的。

10. 发明授权

US08527322B2 Proactive demand shaping for a configurable product portfolio with uncertain demand 失效
标题翻译：对需求不确定的可配置产品组合的积极需求塑造
公开(公告)号：US08527322B2
公开(公告)日：2013-09-03
申请号：US12614223
申请日：2009-11-06
申请人： Markus R. Ettl , Anshul Sheopuri , Karthik Sourirajan
发明人： Markus R. Ettl , Anshul Sheopuri , Karthik Sourirajan
IPC分类号： G06Q10/00 , G06F17/10
CPC分类号： G06Q30/06 , G06Q30/0202
摘要： Proactive demand shaping of configurable products with uncertain demand computes a lower bound and an upper bound on optimal profit by considering future demand distribution of one or more products, supply outlook of one or more components and customer behavior. The upper bound and the lower bound solutions are used to generate one or more rationing heuristics. Simulation may be used to determine a rationing policy to implement in practice.
摘要翻译：通过考虑未来一个或多个产品的需求分布，提供一个或多个组件和客户行为的前景，主动需求塑造具有不确定需求的可配置产品计算最优利润的下限和上限。上限和下限解被用于产生一个或多个配给启发式。模拟可用于确定在实践中实施的配给策略。

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