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    • 2. 发明授权
    • Expert based system and method for managing error events in a local area
network
    • 用于管理局域网中的错误事件的基于专家的系统和方法
    • US5483637A
    • 1996-01-09
    • US266074
    • 1994-06-27
    • Alex WinokurJoseph ShiloachAmnon RibakYuangene Huang
    • Alex WinokurJoseph ShiloachAmnon RibakYuangene Huang
    • H04L12/26G06F11/00G06F15/18
    • H04L43/00H04L12/2602H04L43/06H04L43/0817
    • An expert based system for managing error events in a local area network (LAN) includes an inference engine and a knowledge base storing data defining a plurality of causal relationships. Each of the causal relationships associates an error message with a cause, at least one implied relationship, and at least one trigger relationship. The inference engine accesses said knowledge base in response to a receiver error message to identify the error message and retrieve from the knowledge base its possible causes. The received error message is compared with other already received error messages to filter out repeated error messages. Already received error messages are examined to determine whether a triggering error message has arrived and, if so, the received error is discarded. The received error message is compared with existing diagnostic problems, termed a cluster, to determine if the received error message shares common causes with all error messages in the cluster and, if so, the received error message is added to the cluster. The causes in a cluster are evaluated to determine whether one cause in a cluster implies another cause and, if so, the implied cause is discarded. A user interface connected to the inference engine is used for reporting problems including correlated error messages, a cause and a recommended action for fixing the cause.
    • 用于管理局域网(LAN)中的错误事件的基于专家的系统包括推理引擎和存储定义多个因果关系的数据的知识库。 每个因果关系将错误消息与原因,至少一个隐含关系和至少一个触发关系相关联。 推理引擎响应于接收器错误消息来访问所述知识库以识别错误消息并从知识库中检索其可能的原因。 将接收的错误消息与其他已收到的错误消息进行比较,以过滤掉重复的错误消息。 检查已收到的错误消息以确定触发错误消息是否已到达,如果是,则丢弃接收的错误。 将接收到的错误消息与现有的诊断问题(称为群集)进行比较,以确定接收的错误消息是否与群集中的所有错误消息共享共同原因,如果是,则将接收到的错误消息添加到群集中。 评估集群中的原因以确定集群中的一个原因是否意味着另一个原因,如果是,则隐含的原因被丢弃。 连接到推理机的用户界面用于报告问题,包括相关的错误消息,原因和用于修复原因的推荐操作。
    • 3. 发明申请
    • COMPUTER APPLICATION ANALYSIS
    • 计算机应用分析
    • US20110038542A1
    • 2011-02-17
    • US12913812
    • 2010-10-28
    • Ella BarkanJonathan BnayahuTal DroryAmnon Ribak
    • Ella BarkanJonathan BnayahuTal DroryAmnon Ribak
    • G06K9/18
    • G06F11/3438G06F11/3414G06F11/3476G06Q10/06G06Q10/10
    • A method, system, and computer program product for computer application analysis are provided. The method for computer application analysis includes monitoring a computer system on which an application to be analyzed is executed and interacted with by a user of the computer system. The monitoring includes: capturing screen data of the application as displayed on a display screen of the computer system including interpreting the screen data using optical character recognition (OCR); and capturing user inputs to the application to input devices of the computer system. The method further includes analyzing the captured screen data and user inputs to generate a summary of the usage of the application.
    • 提供了一种用于计算机应用程序分析的方法,系统和计算机程序产品。 用于计算机应用分析的方法包括监视计算机系统,在该计算机系统上,要被分析的应用程序被执行并由计算机系统的用户进行交互。 该监视包括:捕获显示在计算机系统的显示屏幕上的应用程序的屏幕数据,包括使用光学字符识别(OCR)解释屏幕数据; 以及将应用程序的用户输入捕获到计算机系统的输入设备。 该方法还包括分析捕获的屏幕数据和用户输入以生成应用的使用的概要。
    • 4. 发明申请
    • METHOD AND SYSTEM FOR MONITORING A WORKSTATION
    • 监测工作站的方法和系统
    • US20100293267A1
    • 2010-11-18
    • US12464893
    • 2009-05-13
    • Amnon RibakAsaf TzadokEugene WalachTal Drory
    • Amnon RibakAsaf TzadokEugene WalachTal Drory
    • G06F15/173
    • G06F11/3438G06F11/3414G06F11/3447G06F2201/87
    • A method and system for monitoring a workstation. The system includes a monitoring system for monitoring activity on a workstation and an analysis module for comparing a monitored activity to specified activities in a work profile. The system may include an alert generator for generating an alert if the monitored activity does not conform to the work profile. The work profile may be a user profile of specified activities allowed to be performed by a user, and/or a transaction profile of a sequence of specified activities to be performed in a transaction by a user. The monitoring system includes an inputs monitor for monitoring inputs by the user into the workstation, a screen monitor which extracts content from a screen display viewed by a user, and a physical presence monitor to determine if a user is at his workstation.
    • 一种用于监控工作站的方法和系统。 该系统包括用于监视工作站上的活动的监视系统和用于将监视的活动与工作简档中的指定活动进行比较的分析模块。 如果所监视的活动不符合工作简档,则系统可以包括用于生成警报的警报发生器。 工作简档可以是由用户允许执行的指定活动的用户简档,和/或将由用户在事务中执行的指定活动的序列的事务简档。 监视系统包括用于监视用户进入工作站的输入的输入监视器,从用户观看的屏幕显示中提取内容的屏幕监视器和物理存在监视器,以确定用户是否在他的工作站。
    • 7. 发明授权
    • Using non-textual notation for describing service related human experience based on a hierarchal model of human needs
    • 使用非文本符号来描述基于人类需求层次模型的服务相关的人类体验
    • US08738391B2
    • 2014-05-27
    • US13301802
    • 2011-11-22
    • Raymund J R LinAmnon RibakYoav RubinSusan L Spraragen
    • Raymund J R LinAmnon RibakYoav RubinSusan L Spraragen
    • G06Q10/00
    • G06Q10/10G06Q30/02
    • A system for describing and analyzing service-related human experience in organizational or commercial environments based on a hierarchical model of needs (e.g. Maslow's hierarchy of needs) is provided herein. The system may include a classifier configured to classify experience states based on a predefined hierarchical model of needs, to yield a classification; a modeler configured to model a real-life environment into a model that includes a set of process instances associated with users; and an experience notation generator configured to: extract experience-related data associated with the users from the model, based on the classification; and represent the experience-related data of each one of the process instance as a non-textual time series, based on the classification. Optionally, the time series may be used to produce reports using an analyzer. The reports may be applied to a remedy engine to generate recommendations for improving the human experience.
    • 本文提供了一种用于在组织或商业环境中基于分层需求模型来描述和分析与服务相关的人类体验的系统(例如,马斯洛需求层次)。 该系统可以包括分类器,其被配置为基于预定义的需求层次模型对经验状态进行分类,以产生分类; 被配置为将现实环境建模成包括与用户相关联的一组过程实例的模型的建模器; 以及经验符号生成器,其被配置为:基于所述分类,从所述模型中提取与所述用户相关联的经验相关数据; 并且基于分类将处理实例中的每一个的经验相关数据表示为非文本时间序列。 可选地,时间序列可以用于使用分析仪产生报告。 这些报告可能适用于补救引擎,以产生改善人类经验的建议。
    • 9. 发明申请
    • USING NON-TEXTUAL NOTATION FOR DESCRIBING SERVICE RELATED HUMAN EXPERIENCE BASED ON A HIERARCHAL MODEL OF HUMAN NEEDS
    • 基于人类需求的层次模型,使用非文本表示来描述服务相关人体验
    • US20130132299A1
    • 2013-05-23
    • US13301802
    • 2011-11-22
    • Raymund JR LinAmnon RibakYoav RubinSusan L. Spraragen
    • Raymund JR LinAmnon RibakYoav RubinSusan L. Spraragen
    • G06Q10/06
    • G06Q10/10G06Q30/02
    • A system for describing and analyzing service-related human experience in organizational or commercial environments based on a hierarchical model of needs (e.g. Maslow's hierarchy of needs) is provided herein. The system may include a classifier configured to classify experience states based on a predefined hierarchical model of needs, to yield a classification; a modeler configured to model a real-life environment into a model that includes a set of process instances associated with users; and an experience notation generator configured to: extract experience-related data associated with the users from the model, based on the classification; and represent the experience-related data of each one of the process instance as a non-textual time series, based on the classification. Optionally, the time series may be used to produce reports using an analyzer. The reports may be applied to a remedy engine to generate recommendations for improving the human experience.
    • 本文提供了一种用于在组织或商业环境中基于分层需求模型来描述和分析与服务相关的人类体验的系统(例如,马斯洛需求层次)。 该系统可以包括分类器,其被配置为基于预定义的需求层次模型对经验状态进行分类,以产生分类; 被配置为将现实环境建模成包括与用户相关联的一组过程实例的模型的建模器; 以及经验符号生成器,其被配置为:基于所述分类,从所述模型中提取与所述用户相关联的经验相关数据; 并且基于分类将处理实例中的每一个的经验相关数据表示为非文本时间序列。 可选地,时间序列可以用于使用分析仪产生报告。 这些报告可能适用于补救引擎,以产生改善人类经验的建议。
    • 10. 发明授权
    • Method and system for monitoring a workstation
    • 监控工作站的方法和系统
    • US08086730B2
    • 2011-12-27
    • US12464893
    • 2009-05-13
    • Tal DroryEugene WalachAsaf TzadokAmnon Ribak
    • Tal DroryEugene WalachAsaf TzadokAmnon Ribak
    • G06F15/173G08B23/00
    • G06F11/3438G06F11/3414G06F11/3447G06F2201/87
    • A method and system for monitoring a workstation. The system includes a monitoring system for monitoring activity on a workstation and an analysis module for comparing a monitored activity to specified activities in a work profile. The system may include an alert generator for generating an alert if the monitored activity does not conform to the work profile. The work profile may be a user profile of specified activities allowed to be performed by a user, and/or a transaction profile of a sequence of specified activities to be performed in a transaction by a user. The monitoring system includes an inputs monitor for monitoring inputs by the user into the workstation, a screen monitor which extracts content from a screen display viewed by a user, and a physical presence monitor to determine if a user is at his workstation.
    • 一种用于监控工作站的方法和系统。 该系统包括用于监视工作站上的活动的监视系统和用于将监视的活动与工作简档中的指定活动进行比较的分析模块。 如果所监视的活动不符合工作简档,则系统可以包括用于生成警报的警报发生器。 工作简档可以是由用户允许执行的指定活动的用户简档,和/或将由用户在事务中执行的指定活动的序列的事务简档。 监视系统包括用于监视用户进入工作站的输入的输入监视器,从用户观看的屏幕显示中提取内容的屏幕监视器和物理存在监视器,以确定用户是否在他的工作站。