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1. 发明授权

US4930154A Audible logo for identifying a common carrier 失效
标题翻译：识别公共运营商的标识
公开(公告)号：US4930154A
公开(公告)日：1990-05-29
申请号：US341458
申请日：1989-04-21
申请人： Thomas M. Bauer , Thomas A. Dunn , Christina M. Gurke , John W. Hopkins , Richard D. Nafziger
发明人： Thomas M. Bauer , Thomas A. Dunn , Christina M. Gurke , John W. Hopkins , Richard D. Nafziger
IPC分类号： H04M3/42 , H04M3/60 , H04Q3/00
CPC分类号： H04Q3/0016
摘要： This invention relates to the application of an audible logo to a telecommunications call, for identifying the common carrier serving that call. A call is received in an operator assistance system. After applying a calling card prompt tone and prior to connecting the call to an operator position or receiving further digits such as those for a calling card number, the operator assistance system connects an audible logo, identifying a common carrier, to the call. Advantageously, a telephone customer receives the information necessary to identify whether his/her preferred common carrier is going to be used on this call at a sufficiently early time to make it convenient to disconnect and reoriginate. This information is particularly important for calls originated away from home or office, calls that are likely to be operator assistance 0 or 0+ directory number) calls. Subsequently, the operator assistance call is processed as in the prior art. Advantageously, this arrangement identifies the common carrier on the calls where this identification is most needed without adding holding time to all direct dialed station toll calls.
摘要翻译：本发明涉及在电话呼叫中应用可听见的标志，用于识别为该呼叫提供服务的公共载体。在操作员辅助系统中接收到呼叫。在应用呼叫卡提示音之后，并且在将呼叫连接到操作员位置之前或接收诸如用于呼叫卡号码的更多数字之后，操作员辅助系统将识别公共载体的可听标志连接到呼叫。有利地，电话客户收到必要的信息，以便在足够早的时间识别他/她的优选公共承运人是否将在该呼叫上使用，以便于断开和重新定位。此信息对于从家庭或办公室发起的呼叫，可能是操作员协助的0或0+号码簿号码）呼叫特别重要。随后，如现有技术那样处理操作者辅助呼叫。有利的是，这种安排标识最需要该标识的呼叫上的公共载波，而不需要向所有直拨电话长途呼叫增加保持时间。

2. 发明授权

US06430285B1 Method and apparatus for an automated caller interaction system 有权
标题翻译：自动呼叫者交互系统的方法和装置
公开(公告)号：US06430285B1
公开(公告)日：2002-08-06
申请号：US09210685
申请日：1998-12-15
申请人： Thomas M. Bauer , Cory Gimourginas , Gary A. Munson
发明人： Thomas M. Bauer , Cory Gimourginas , Gary A. Munson
IPC分类号： H04M300
CPC分类号： H04M3/5183 , H04M7/12
摘要： The invention provides an automated caller interaction system that interacts with an operator service system via both a telephone network and a data network. When a call is received, the service provider device interacts with the caller to receive information until the service provider determines that operator assistance is required. When an operator is required, the service provider device generates an operator request and sends the request to an operator service system through the telephone network. The operator service system identifies an available operator and the available operator is connected via a voice connection to the calling party through a bridge provided by the service provider device. The operator interacts with the caller, obtains any needed information, and provides such information to the service provider device via the data network. The operator disengages with the caller when the operator assistance is no longer needed and the service provider device resumes control of the interaction with the caller and completes the call.
摘要翻译：本发明提供了一种自动呼叫者交互系统，其经由电话网络和数据网络与运营商服务系统交互。当接收到呼叫时，服务提供商设备与呼叫者进行交互以接收信息，直到服务提供商确定需要操作者协助。当需要运营商时，服务提供商设备生成运营商请求，并通过电话网络将该请求发送到运营商服务系统。运营商服务系统识别可用运营商，并且可用运营商通过语音连接通过由服务提供商设备提供的网桥与呼叫方连接。运营商与呼叫者进行交互，获得任何所需的信息，并通过数据网络向服务提供商提供此类信息。当不再需要操作员协助时，操作员与呼叫者脱离接口，并且服务提供者设备恢复与呼叫者的交互的控制并完成呼叫。

3. 发明授权

US5056134A Audible logo for identifying a common carrier 失效
标题翻译：识别公共运营商的标识
公开(公告)号：US5056134A
公开(公告)日：1991-10-08
申请号：US485405
申请日：1990-02-27
申请人： Thomas M. Bauer , Thomas A. Dunn , Christina M. Gurke , John W. Hopkins , Richard D. Nafziger
发明人： Thomas M. Bauer , Thomas A. Dunn , Christina M. Gurke , John W. Hopkins , Richard D. Nafziger
IPC分类号： H04Q3/00
CPC分类号： H04Q3/0016
摘要： This invention relates to the application of an audible logo to a telecommunications call, for identifying the common carrier serving that call. A call is received in an operator assistance system. After applying a calling card prompt tone and prior to connecting the call to an operator position or receiving further digits such as those for a calling card number, the operator assistance system connects an audible logo, identifying a common carrier, to the call. Advantageously, a telephone customer receives the information necessary to identify whether his/her preferred common carrier is going to be used on this call at a sufficiently early time to make it convenient to disconnect and reoriginate. This information is particularly important for calls originated away from home or office, calls that are likely to be operator assistance (0 or 0+ directory number) calls. Subsequently, the operator assistance call is processed as in the prior art. Advantageously, this arrangement identifies the common carrier on the calls where this identification is most needed without adding holding time to all direct dialed station toll calls.
摘要翻译：本发明涉及在电话呼叫中应用可听见的标志，用于识别为该呼叫提供服务的公共载体。在操作员辅助系统中接收到呼叫。在应用呼叫卡提示音之后，并且在将呼叫连接到操作员位置之前或接收诸如用于呼叫卡号码的更多数字之后，操作员辅助系统将识别公共载体的可听标志连接到呼叫。有利地，电话客户收到必要的信息，以便在足够早的时间识别他/她的优选公共承运人是否将在该呼叫上使用，以便于断开和重新定位。对于来自家庭或办公室的呼叫，可能是操作员辅助（0或0+目录号码）呼叫的呼叫，此信息特别重要。随后，如现有技术那样处理操作者辅助呼叫。有利的是，这种安排标识最需要该标识的呼叫上的公共载波，而不需要向所有直拨电话长途呼叫增加保持时间。

4. 发明授权

US4899375A More efficient call handling for operator assistance calls 失效
标题翻译：更有效的呼叫处理，用于操作员协助呼叫
公开(公告)号：US4899375A
公开(公告)日：1990-02-06
申请号：US248459
申请日：1988-09-23
申请人： Thomas M. Bauer , Richard W. Hemmeter , Robert Petrelli , Richard J. Piereth , Cyrenus M. Rubald
发明人： Thomas M. Bauer , Richard W. Hemmeter , Robert Petrelli , Richard J. Piereth , Cyrenus M. Rubald
IPC分类号： H04M3/42 , H04M3/60 , H04M15/00 , H04Q3/00
CPC分类号： H04Q3/00 , H04M3/60 , H04M15/00
摘要： A method and apparatus for processing operator assistance calls with minimum expenditure of operator work time. For collect and person-to-person calls, a first operator at a first operator position determines the type of call and, optionally, the name(s) of the calling and called parties. These are recorded in the memory of a program controlled processor system for controlling an operator assistance switching system. The first operator then disconnects from the call while the call is being set up and the call party being alerted. When the called party answers, a second operator position and second operator, having a display of the call information previously recorded, are unattached to the call to determine whether a connection between the calling and called parties should be established and, if so, to cause that connection to be so established. Advantageously, no operator position and operator need be attached to the call while the called party is being alterted; even more operator work time is saved if the called party never answers.

5. 发明授权

US4776004A Communication services method and apparatus 失效
标题翻译：通信服务方法和装置
公开(公告)号：US4776004A
公开(公告)日：1988-10-04
申请号：US25601
申请日：1987-03-13
申请人： Thomas M. Bauer , Thomas A. Dunn , Ross M. Richardson , Chun P. Tam
发明人： Thomas M. Bauer , Thomas A. Dunn , Ross M. Richardson , Chun P. Tam
IPC分类号： H04M3/42 , H04M15/00 , H04M15/06 , H04M15/10 , H04M15/12
CPC分类号： H04M15/06 , H04M15/10
摘要： Apparatus and method are disclosed for providing a non-presubscription subaccount billing service utilized by customers on a "per call" or "as needed" basis. A calling customer initiates the service by dialing "0" plus the directory number of the called line. The local office serving the calling line recognizes the call as an operator-designated call and forwards the call along with the identification number of the calling line and the directory number of the called line to an operator system. The operator system prompts the calling line to enter additional call information. The calling customer enters a service activation code such as "15" and a two-digit subaccount billing number assigned by the customer. Receiving the service activation code and the subaccount billing number, the operator system activates the service by setting a subaccount billing indicator in an automatic message accounting record and extends the call to the called line. Upon completion of the call, the operator system includes the connect time, elapsed time, calling line identification number, called line directory number, and subaccount billing number for the call into the AMA record. The record along with others is forwarded to a revenue accounting office where a billing system sorts the AMA records by subaccount billing numbers and prepares a billing statement with the details of each call listed for each subaccount billing number assigned by the customer.
摘要翻译：公开了用于在“每个呼叫”或“根据需要”提供客户使用的非预订子帐单计费服务的装置和方法。呼叫客户通过拨打“0”加上被叫线路的目录号码发起服务。服务于主叫线路的本地办公室将该呼叫识别为操作员指定的呼叫，并将呼叫连同呼叫线路的标识号码和被叫线路的号码号码一起转发到操作员系统。操作员系统提示呼叫线路输入附加呼叫信息。主叫客户输入诸如“15”的服务激活码和由客户分配的两位数的子帐户开票号码。接收服务激活代码和子帐单开票号码，操作员系统通过在自动消息记帐记录中设置子帐单计费指示符来激活服务，并将呼叫扩展到被叫线路。在呼叫完成时，操作员系统包括呼叫进入AMA记录的连接时间，经过时间，呼叫线路识别号码，被叫线路号码和子帐户计费号码。记录与其他记录一起转发到收益会计室，计费系统通过子账户开票号码对AMA记录进行排序，并准备一份结算报表，其中列出了每个由客户分配的子帐户结算号码列出的呼叫的详细信息。

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