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1. 发明授权

US08170880B2 Systems and methods for monitoring speech data labelers 有权
标题翻译：用于监控语音数据标签器的系统和方法
公开(公告)号：US08170880B2
公开(公告)日：2012-05-01
申请号：US12772589
申请日：2010-05-03
申请人： Lee Begeja , Richard Vandervoort Cox , Harris Drucker , David Crawford Gibbon , Allen Louis Gorin , Patrick Guy Haffner , Steven H. Lewis , Zhu Liu , Mazin G. Rahim , Bernard S. Renger , Behzad Shahraray
发明人： Lee Begeja , Richard Vandervoort Cox , Harris Drucker , David Crawford Gibbon , Allen Louis Gorin , Patrick Guy Haffner , Steven H. Lewis , Zhu Liu , Mazin G. Rahim , Bernard S. Renger , Behzad Shahraray
IPC分类号： G10L15/22 , G10L21/06
CPC分类号： G10L13/08 , G10L15/18
摘要： Systems and methods herein use an annotation guide to label utterances and speech data with a call type. A system practicing the method embodiment monitors labelers of speech data by presenting via a processor a test utterance to a labeler, receiving input from the labeler that selects a particular call type from a list of call types and determining via the processor if the labeler labeled the test utterance correctly. Based on the determining step, the system revises the annotation guide, retrains the labeler, and/or alters the test utterance.
摘要翻译：本文中的系统和方法使用注释指南来标记具有呼叫类型的话语和语音数据。实施方法实施例的系统通过经由处理器向标签器呈现测试话语来监视语音数据的标签器，从标签器接收从呼叫类型列表中选择特定呼叫类型的输入，并且经由处理器确定标签为测试发音正确。基于确定步骤，系统修改注释指南，重新训练标签器，和/或改变测试话语。

2. 发明授权

US08150020B1 System and method for prompt modification based on caller hang ups in IVRs 有权
标题翻译：基于IVR呼叫者挂断的快速修改的系统和方法
公开(公告)号：US08150020B1
公开(公告)日：2012-04-03
申请号：US11732742
申请日：2007-04-04
申请人： Harry E. Blanchard , Steven H. Lewis , Gregory Pulz , Lan Zhang
发明人： Harry E. Blanchard , Steven H. Lewis , Gregory Pulz , Lan Zhang
IPC分类号： H04M5/00
CPC分类号： H04M3/5166 , G10L15/22 , G10L2015/227 , H04M3/2218 , H04M3/36 , H04M3/493 , H04M3/5175 , H04M2203/355 , H04M2250/66
摘要： In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and caller hang-up activity is attributed to the particular version of a prompt played to the caller. Voice prompt modifications are chosen based on how long the caller willingly listens to the voice prompt. A relatively short time listening to a prompt before hang-up, indicates dissatisfaction with that prompt. The system compares caller hang-up rates for each of the phrases in a prompt and chooses the optimum solution, which is the variant of the prompt with the longest caller listening time. Optionally, the system compares hang up rates to a threshold and contingent on that comparison chooses an alternative version of the prompt.
摘要翻译：在用于交互式语音应答（IVR）系统的方法中，IVR被配置为使得提供给呼叫者的语音提示系统地变化，并且呼叫者挂断活动归因于向呼叫者播放的提示的特定版本。语音提示修改是根据呼叫者愿意听取语音提示的时间来选择的。在挂断之前聆听提示的时间相对较短，表示不满意该提示。系统会在提示中比较每个短语的呼叫者挂断率，并选择最佳解决方案，这是具有最长呼叫者监听时间的提示的变体。可选地，系统将挂起率与阈值进行比较，并且取决于该比较选择提示的替代版本。

3. 发明申请

US20090232283A1 System and Method for Dynamic Adjustment of a Transfer Strategy 审中-公开
标题翻译：用于动态调整转移策略的系统和方法
公开(公告)号：US20090232283A1
公开(公告)日：2009-09-17
申请号：US12048362
申请日：2008-03-14
申请人： Lan Zhang , Harry E. Blanchard , Steven H. Lewis , Gregory Pulz
发明人： Lan Zhang , Harry E. Blanchard , Steven H. Lewis , Gregory Pulz
IPC分类号： H04M1/64
CPC分类号： H04M3/523 , H04M3/5237 , H04M3/5238
摘要： A method for determining a value for a call center, the value relating to an availability of the call center and setting a transfer strategy of an automated interactive voice response system based on the value. In addition, a system having a strategy adjustment module monitoring a call center and determining a value for the call center, the value relating to an availability of the call center and an automated response module setting a transfer strategy to transfer calls to the call center based on the value.
摘要翻译：一种用于确定呼叫中心的值的方法，与呼叫中心的可用性相关的值，并且基于该值设置自动交互式语音响应系统的传送策略。另外，具有监视呼叫中心并确定呼叫中心的值的策略调整模块的系统，与呼叫中心的可用性有关的值，以及设定将呼叫转移到呼叫中心的传送策略的自动应答模块，的价值。

4. 发明授权

US08689308B2 Portable authentication device 有权
标题翻译：便携式认证设备
公开(公告)号：US08689308B2
公开(公告)日：2014-04-01
申请号：US12242643
申请日：2008-09-30
申请人： Lan Zhang , Harry E. Blanchard , Steven H. Lewis , Gregory Pulz
发明人： Lan Zhang , Harry E. Blanchard , Steven H. Lewis , Gregory Pulz
IPC分类号： H04L29/06
CPC分类号： G06F21/34 , G06F21/32 , G06F21/41 , H04L63/0853
摘要： In one aspect, a disclosed portable authentication device (PAD) includes a processor, storage media, an interface for enabling communication with an external information handling system (IHS), e.g., a computer or a telephony device, and executable instructions embedded in the storage media, for automated authentication. The embedded instructions include instructions for enabling a user to store authentication information, e.g., use ID and password information, corresponding to an IHS destination, e.g., a telephone number of an interactive voice response system or an IP address of a web server. If the PAD recognizes the current destination, the PAD may respond to an assertion of a keypad control element by making authorization information corresponding to the current destination available to the user or providing the authorization information directly to the current destination. The PAD may include one or more telephony interface(s), e.g., RJ-11 jack(s) and one or more computer interfaces, e.g., USB connector(s).
摘要翻译：一方面，所公开的便携式认证设备（PAD）包括处理器，存储介质，用于实现与例如计算机或电话设备的外部信息处理系统（IHS）通信的接口以及嵌入在存储器中的可执行指令媒体，用于自动认证。嵌入式指令包括用于使用户能够存储对应于IHS目的地（例如交互式语音应答系统的电话号码或Web服务器的IP地址）的认证信息（例如使用ID和密码信息）的指令。如果PAD识别当前目的地，则PAD可以通过使与用户可用的当前目的地对应的授权信息或将授权信息直接提供给当前目的地来响应键盘控制元件的断言。 PAD可以包括一个或多个电话接口，例如RJ-11插孔和一个或多个计算机接口，例如USB连接器。

5. 发明申请

US20100217597A1 Systems and Methods for Monitoring Speech Data Labelers 有权
标题翻译：语音数据标签器监控系统和方法
公开(公告)号：US20100217597A1
公开(公告)日：2010-08-26
申请号：US12772589
申请日：2010-05-03
申请人： Lee Begeja , Richard Vandervoort Cox , Harris Drucker , David Crawford Gibbon , Allen Louis Gorin , Patrick Guy Haffner , Steven H. Lewis , Zhu Liu , Mazin G. Rahim , Bernard S. Renger , Behzad Shahraray
发明人： Lee Begeja , Richard Vandervoort Cox , Harris Drucker , David Crawford Gibbon , Allen Louis Gorin , Patrick Guy Haffner , Steven H. Lewis , Zhu Liu , Mazin G. Rahim , Bernard S. Renger , Behzad Shahraray
IPC分类号： G10L15/00
CPC分类号： G10L13/08 , G10L15/18
摘要： Systems and methods for using an annotation guide to label utterances and speech data with a call type are disclosed. A method embodiment monitors labelers of speech data by presenting via a processor a test utterance to a labeler, receiving input from the labeler that selects a particular call type from a list of call types and determining via the processor if the labeler labeled the test utterance correctly. Based on the determining step, the method performs at least one of the following: revising the annotation guide, retraining the labeler or altering the test utterance.
摘要翻译：公开了使用注释指南来标记具有呼叫类型的话语和语音数据的系统和方法。方法实施例通过经由处理器向标签器呈现测试话语来监视语音数据的标签器，从标签器接收从呼叫类型列表中选择特定呼叫类型的输入，并且经由处理器确定是否标记了测试话语的标签器正确。基于确定步骤，该方法执行以下至少之一：修改注释指南，重新训练标签器或改变测试话语。

6. 发明授权

US07783025B1 Method and apparatus for reassignment of classifier probabilities based on dynamic events 有权
标题翻译：基于动态事件重新分配分类器概率的方法和装置
公开(公告)号：US07783025B1
公开(公告)日：2010-08-24
申请号：US11215242
申请日：2005-08-30
申请人： Steven H. Lewis , Kenneth H. Rosen
发明人： Steven H. Lewis , Kenneth H. Rosen
IPC分类号： H04M7/00
CPC分类号： H04M3/5232 , H04M7/006
摘要： A method and apparatus for reassignment of classifier probabilities based on dynamic events is disclosed. In one embodiment, the present invention provides a method for dynamically detecting change in the rate and type of calls, reassigning the natural language classifier probabilities based on the dynamics of the change and routing calls according to the detected changes. The method enables the user to route calls efficiently and be more responsive to customers.
摘要翻译：公开了一种基于动态事件重新分配分类器概率的方法和装置。在一个实施例中，本发明提供了一种用于动态地检测呼叫的速率和类型的变化的方法，根据检测到的变化，基于变化的动态和路由呼叫重新分配自然语言分类器概率。该方法使用户能够有效地路由呼叫并更好地响应客户。

7. 发明申请

US20090144050A1 SYSTEM AND METHOD FOR AUGMENTING SPOKEN LANGUAGE UNDERSTANDING BY CORRECTING COMMON ERRORS IN LINGUISTIC PERFORMANCE 审中-公开
标题翻译：通过校正语言性能中的常见错误来识别语音语言的系统和方法
公开(公告)号：US20090144050A1
公开(公告)日：2009-06-04
申请号：US12365980
申请日：2009-02-05
申请人： Steven H. Lewis , Kenneth H. Rosen
发明人： Steven H. Lewis , Kenneth H. Rosen
IPC分类号： G10L15/04 , G06F17/20
CPC分类号： G10L15/18 , G10L15/183 , G10L15/187
摘要： A method and system for automatic speech recognition are disclosed. The method comprises receiving speech from a user, the speech including at least one speech error, increasing the probabilities of closely related words to the at least one speech error and processing the received speech using the increased probabilities. A corpora of data having common words that are mis-stated is used to identify and increase the probabilities of related words. The method applies to at least the automatic speech recognition module and the spoken language understanding module.
摘要翻译：公开了一种用于自动语音识别的方法和系统。所述方法包括从用户接收语音，所述语音包括至少一个语音错误，将所述紧密相关词的概率增加到所述至少一个语音错误，并且使用增加的概率处理所述接收到的语音。具有误语的常用单词的数据语料库用于识别和增加相关词的概率。该方法至少适用于自动语音识别模块和口语理解模块。

8. 发明授权

US07505906B2 System and method for augmenting spoken language understanding by correcting common errors in linguistic performance 有权
标题翻译：通过纠正语言表现的常见错误来增强语言理解的系统和方法
公开(公告)号：US07505906B2
公开(公告)日：2009-03-17
申请号：US10787782
申请日：2004-02-26
申请人： Steven H. Lewis , Kenneth H. Rosen
发明人： Steven H. Lewis , Kenneth H. Rosen
IPC分类号： G10L15/00
CPC分类号： G10L15/18 , G10L15/183 , G10L15/187
摘要： A method and system for automatic speech recognition are disclosed. The method comprises receiving speech from a user, the speech including at least one speech error, increasing the probabilities of closely related words to the at least one speech error and processing the received speech using the increased probabilities. A corpora of data having common words that are mis-stated is used to identify and increase the probabilities of related words. The method applies to at least the automatic speech recognition module and the spoken language understanding module.
摘要翻译：公开了一种用于自动语音识别的方法和系统。所述方法包括从用户接收语音，所述语音包括至少一个语音错误，将所述紧密相关词的概率增加到所述至少一个语音错误，并且使用增加的概率处理所述接收到的语音。具有误语的常用单词的数据语料库用于识别和增加相关词的概率。该方法至少适用于自动语音识别模块和口语理解模块。

9. 发明授权

US07219054B1 Systems and methods for generating an annotation guide 有权
标题翻译：用于生成注释指南的系统和方法
公开(公告)号：US07219054B1
公开(公告)日：2007-05-15
申请号：US10407964
申请日：2003-04-04
申请人： Lee Begeja , Harris Drucker , David Crawford Gibbon , Allen Louis Gorin , Patrick Guy Haffner , Steven H Lewis , Zhu Liu , Mazin G Rahim , Bernard S. Renger , Behzad Shahraray
发明人： Lee Begeja , Harris Drucker , David Crawford Gibbon , Allen Louis Gorin , Patrick Guy Haffner , Steven H Lewis , Zhu Liu , Mazin G Rahim , Bernard S. Renger , Behzad Shahraray
IPC分类号： G10L15/00
CPC分类号： G10L15/22 , G10L15/1822
摘要： Systems and methods for generating an annotation guide. Speech data is organized and presented to a user. After the user selects some of the utterances in the speech data, the selected utterances are included in a class and/or call type. Additional utterances that belong to the class and/or call type can be found in the speech data using relevance feedback, data mining, data clustering, support vector machines, and the like. After a call type is complete, it is committed to the annotation guide. After all call types are completed, the annotation guide is generated.
摘要翻译：用于生成注释指南的系统和方法。语音数据被组织并呈现给用户。在用户选择语音数据中的一些话语之后，所选择的话语被包括在类和/或呼叫类型中。属于类和/或呼叫类型的附加话语可以使用相关性反馈，数据挖掘，数据聚类，支持向量机等在语音数据中找到。呼叫类型完成后，它将提交给注释指南。所有呼叫类型完成后，将生成注释指南。

10. 发明授权

US6075844A Messaging system with remote messaging recording device where the message is routed based on the spoken name of the recipient 失效
标题翻译：具有远程消息记录设备的消息系统，其中基于接收者的口语名称路由消息
公开(公告)号：US6075844A
公开(公告)日：2000-06-13
申请号：US972725
申请日：1997-11-18
申请人： Randy G. Goldberg , Steven H. Lewis
发明人： Randy G. Goldberg , Steven H. Lewis
IPC分类号： H04M1/658 , H04M1/725
CPC分类号： H04M1/658 , H04M1/72547 , H04M1/7255
摘要： A messaging system with a remote message recording device is provided. To compose and send a message to an intended recipient, the sending party remotely records a spoken message on a recording device. When recording the message, the sending party adds a predefined spoken header before the actual subject matter of the message and also adds a predefined spoken closure comment at the end of the message. The spoken header includes identification information for the intended recipient of the message. To transmit the message to the intended recipient, the sending party downloads the recorded message to a message transmission system. The transmission system includes speech recognition software. The speech recognition software interprets the identification information for the intended recipient contained in the spoken header of the message. The transmission system utilizes this identification information for the intended recipient to access a database that contains a routing access code for the intended recipient. The transmission system transmits the message to the intended recipient by utilizing the routing access code obtained from the database.
摘要翻译：提供了具有远程消息记录装置的消息系统。为了撰写并发送消息给预期的接收者，发送方在记录设备上远程记录一个口令消息。当记录消息时，发送方在消息的实际主题之前添加预定义的口头标题，并且还在消息的结尾添加预定义的语音闭合注释。口头标题包括消息的预期接收者的标识信息。为了将消息发送到预期接收者，发送方将记录的消息下载到消息传输系统。传输系统包括语音识别软件。语音识别软件解释消息的口头报头中包含的预期接收者的标识信息。传输系统利用该目标接收者的识别信息来访问包含预定接收者的路由访问码的数据库。传输系统通过利用从数据库获得的路由访问码将消息发送到预期的接收者。

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