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1. 发明授权

US08488771B2 System and method for prompt modification based on caller hang ups in IVRS 有权
标题翻译：基于IVRS呼叫者挂断的快速修改的系统和方法
公开(公告)号：US08488771B2
公开(公告)日：2013-07-16
申请号：US13402958
申请日：2012-02-23
申请人： Harry E. Blanchard , Steven H. Lewis , Gregory Pulz , Lan Zhang
发明人： Harry E. Blanchard , Steven H. Lewis , Gregory Pulz , Lan Zhang
IPC分类号： H04M3/00
CPC分类号： H04M3/5166 , G10L15/22 , G10L2015/227 , H04M3/2218 , H04M3/36 , H04M3/493 , H04M3/5175 , H04M2203/355 , H04M2250/66
摘要： In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and caller hang-up activity is attributed to the particular version of a prompt played to the caller. Voice prompt modifications are chosen based on how long the caller willingly listens to the voice prompt. A relatively short time listening to a prompt before hang-up, indicates dissatisfaction with that prompt. The system compares caller hang-up rates for each of the phrases in a prompt and chooses the optimum solution, which is the variant of the prompt with the longest caller listening time. Optionally, the system compares hang up rates to a threshold and contingent on that comparison chooses an alternative version of the prompt.
摘要翻译：在用于交互式语音应答（IVR）系统的方法中，IVR被配置为使得提供给呼叫者的语音提示系统地变化，并且呼叫者挂断活动归因于向呼叫者播放的提示的特定版本。语音提示修改是根据呼叫者愿意听取语音提示的时间来选择的。在挂断之前聆听提示的时间相对较短，表示不满意该提示。系统会在提示中比较每个短语的呼叫者挂断率，并选择最佳解决方案，这是具有最长呼叫者监听时间的提示的变体。可选地，系统将挂起率与阈值进行比较，并且取决于该比较选择提示的替代版本。

2. 发明申请

US20100161337A1 SYSTEM AND METHOD FOR RECOGNIZING SPEECH WITH DIALECT GRAMMARS 有权
标题翻译：用对角格子识别语音的系统和方法
公开(公告)号：US20100161337A1
公开(公告)日：2010-06-24
申请号：US12343057
申请日：2008-12-23
申请人： Gregory PULZ , Harry E. BLANCHARD , Steven H. LEWIS , Lan ZHANG
发明人： Gregory PULZ , Harry E. BLANCHARD , Steven H. LEWIS , Lan ZHANG
IPC分类号： G10L15/18
CPC分类号： G10L15/19 , G10L15/005 , G10L15/1822 , G10L15/183
摘要： Disclosed herein are systems, computer-implemented methods, and computer-readable media for recognizing speech. The method includes receiving speech from a user, perceiving at least one speech dialect in the received speech, selecting at least one grammar from a plurality of optimized dialect grammars based on at least one score associated with the perceived speech dialect and the perceived at least one speech dialect, and recognizing the received speech with the selected at least one grammar. Selecting at least one grammar can be further based on a user profile. Multiple grammars can be blended. Predefined parameters can include pronunciation differences, vocabulary, and sentence structure. Optimized dialect grammars can be domain specific. The method can further include recognizing initial received speech with a generic grammar until an optimized dialect grammar is selected. Selecting at least one grammar from a plurality of optimized dialect grammars can be based on a certainty threshold.
摘要翻译：这里公开了用于识别语音的系统，计算机实现的方法和计算机可读介质。该方法包括从用户接收语音，感知所接收到的语音中的至少一个语音方言，基于与所感知的语音方言相关联的至少一个分数，从多个优化的方言语法中选择至少一个语法，以及感知的至少一个语音方言，并用所选择的至少一种语法识别所接收的语音。选择至少一个语法可以进一步基于用户简档。可以混合多种语法。预定义参数可以包括发音差异，词汇和句子结构。优化的方言语法可以是域特定的。该方法还可以包括用通用语法识别初始接收到的语音，直到选择优化的方言语法。从多个优化方言语法中选择至少一个语法可以基于确定性阈值。

3. 发明授权

US08983841B2 Method for enhancing the playback of information in interactive voice response systems 有权
标题翻译：用于增强交互式语音应答系统中的信息回放的方法
公开(公告)号：US08983841B2
公开(公告)日：2015-03-17
申请号：US12173437
申请日：2008-07-15
申请人： Gregory Pulz , Steven Lewis , Charles Rajnai
发明人： Gregory Pulz , Steven Lewis , Charles Rajnai
IPC分类号： G10L13/00 , H04M3/493 , G10L13/10 , G10L21/04 , H04L29/06
CPC分类号： H04M3/4936 , G10L13/10 , G10L21/04 , H04L65/1096
摘要： A network communication node includes an audio outputter that outputs an audible representation of data to be provided to a requester. The network communication node also includes a processor that determines a categorization of the data to be provided to the requester and that varies a pause between segments of the audible representation of the data in accordance with the categorization of the data to be provided to the requester.
摘要翻译：网络通信节点包括输出要提供给请求者的数据的可听表示的音频输出器。网络通信节点还包括处理器，其确定要提供给请求者的数据的分类，并且根据要提供给请求者的数据的分类，改变数据的可听表示的段之间的暂停。

4. 发明授权

US08689308B2 Portable authentication device 有权
标题翻译：便携式认证设备
公开(公告)号：US08689308B2
公开(公告)日：2014-04-01
申请号：US12242643
申请日：2008-09-30
申请人： Lan Zhang , Harry E. Blanchard , Steven H. Lewis , Gregory Pulz
发明人： Lan Zhang , Harry E. Blanchard , Steven H. Lewis , Gregory Pulz
IPC分类号： H04L29/06
CPC分类号： G06F21/34 , G06F21/32 , G06F21/41 , H04L63/0853
摘要： In one aspect, a disclosed portable authentication device (PAD) includes a processor, storage media, an interface for enabling communication with an external information handling system (IHS), e.g., a computer or a telephony device, and executable instructions embedded in the storage media, for automated authentication. The embedded instructions include instructions for enabling a user to store authentication information, e.g., use ID and password information, corresponding to an IHS destination, e.g., a telephone number of an interactive voice response system or an IP address of a web server. If the PAD recognizes the current destination, the PAD may respond to an assertion of a keypad control element by making authorization information corresponding to the current destination available to the user or providing the authorization information directly to the current destination. The PAD may include one or more telephony interface(s), e.g., RJ-11 jack(s) and one or more computer interfaces, e.g., USB connector(s).
摘要翻译：一方面，所公开的便携式认证设备（PAD）包括处理器，存储介质，用于实现与例如计算机或电话设备的外部信息处理系统（IHS）通信的接口以及嵌入在存储器中的可执行指令媒体，用于自动认证。嵌入式指令包括用于使用户能够存储对应于IHS目的地（例如交互式语音应答系统的电话号码或Web服务器的IP地址）的认证信息（例如使用ID和密码信息）的指令。如果PAD识别当前目的地，则PAD可以通过使与用户可用的当前目的地对应的授权信息或将授权信息直接提供给当前目的地来响应键盘控制元件的断言。 PAD可以包括一个或多个电话接口，例如RJ-11插孔和一个或多个计算机接口，例如USB连接器。

5. 发明授权

US08204205B1 Method for increasing the efficiency of automated telephony systems 有权
标题翻译：提高自动电话系统效率的方法
公开(公告)号：US08204205B1
公开(公告)日：2012-06-19
申请号：US11704000
申请日：2007-02-08
申请人： Harry Blanchard , Steven Lewis , Gregory Pulz , Lan Zhang
发明人： Harry Blanchard , Steven Lewis , Gregory Pulz , Lan Zhang
IPC分类号： H04M5/00
CPC分类号： H04M3/5166 , G06Q10/00 , H04M2203/401
摘要： The problem of an automated telephony system having only a single way to measure a caller's difficulty in processing a transaction when using the system is solved by selecting from at least two thresholds for measuring the caller's difficulty. Having a choice of alternative thresholds to measure the caller's difficulty, referred to as inefficiency thresholds, allows for a more responsive approach to managing an automated telephony system. This choice of inefficiency thresholds overcomes multiple problems of systems only using one inefficiency threshold, such as: (1) transferring a call to a live agent to quickly, (2) transferring a call to a live agent to slowly, and (3) giving a caller a feeling that the automated telephony system is unresponsive to his or her needs. Having multiple inefficiency thresholds from which to choose allows for a more dynamic response to a diverse audience of callers and to different needs of a single caller during the various parts of a call.
摘要翻译：通过从用于测量呼叫者难度的至少两个阈值中选择，解决了仅使用单一方法来测量在使用系统时处理事务时的呼叫者难度的自动电话系统的问题。选择用于测量呼叫者难度的替代阈值，称为低效率阈值，允许更灵活的方法来管理自动电话系统。这种低效率阈值的选择克服了仅使用一个低效率阈值的系统的多个问题，例如：（1）将呼叫转移到现场代理快速，（2）缓慢地将呼叫转移到活动代理，以及（3）给予呼叫者觉得自动电话系统对他或她的需求没有反应。具有多个低效阈值可供选择，可以在呼叫的各个部分期间对呼叫者的不同受众以及单个呼叫者的不同需求进行更加动态的响应。

6. 发明申请

US20100017000A1 METHOD FOR ENHANCING THE PLAYBACK OF INFORMATION IN INTERACTIVE VOICE RESPONSE SYSTEMS 有权
标题翻译：在互动语音响应系统中增强信息回放的方法
公开(公告)号：US20100017000A1
公开(公告)日：2010-01-21
申请号：US12173437
申请日：2008-07-15
申请人： Gregory Pulz , Steven Lewis , Charles Rajnai
发明人： Gregory Pulz , Steven Lewis , Charles Rajnai
IPC分类号： G06F17/00
CPC分类号： H04M3/4936 , G10L13/10 , G10L21/04 , H04L65/1096
摘要： A network communication node includes an audio outputter that outputs an audible representation of data to be provided to a requester. The network communication node also includes a processor that determines a categorization of the data to be provided to the requester and that varies a pause between segments of the audible representation of the data in accordance with the categorization of the data to be provided to the requester.
摘要翻译：网络通信节点包括输出要提供给请求者的数据的可听表示的音频输出器。网络通信节点还包括处理器，其确定要提供给请求者的数据的分类，并且根据要提供给请求者的数据的分类，改变数据的可听表示的段之间的暂停。

7. 发明授权

US6138008A Wireless telephone menu system 失效
标题翻译：无线电话菜单系统
公开(公告)号：US6138008A
公开(公告)日：2000-10-24
申请号：US8639
申请日：1998-01-16
申请人： Peter Dunn , James Kemble , Gregory Pulz , Alan Ira Schwartz , Barry Shawn Seip
发明人： Peter Dunn , James Kemble , Gregory Pulz , Alan Ira Schwartz , Barry Shawn Seip
IPC分类号： H04M3/42 , H04M3/493
CPC分类号： H04M1/72519 , H04M3/42 , H04M2203/1008 , H04M3/424 , H04M3/493
摘要： A method for completing a telephone call originating from a calling party to a called party. The method determines the time zone at a first cell location associated with the originating calling party. It also determines the time zone at a second location associated with the called party. A comparison is made between the time zone associated with the calling party with the time zone associated with the called party. An announcement associated with the time of day is made to the calling party if the time zone associated with the calling party is not the same as the time zone associated with the called party. The system provides the calling party with a menu of options for completing a telephone call to the called party when the calling party receives either a busy signal, a ring no answer response, a message that said called party's telephone has been changed or a message that said called party's telephone is out of service. A response is inputted corresponding to a selected one of the options included in the menu. The selected option is processed during the telephone call connection attempt.
摘要翻译：一种用于完成从呼叫方发起到被叫方的电话呼叫的方法。该方法确定与始发呼叫方相关联的第一小区位置处的时区。它还确定与被叫方相关联的第二位置处的时区。与主叫方相关联的时区与与被叫方相关联的时区进行比较。如果与主叫方相关联的时区与被叫方相关联的时区不相同，则向主叫方发送与一天中的时间相关联的通知。该系统为主叫方提供一个选项菜单，当主叫方接收到忙信号，无响应响应，被叫方的电话已被改变的消息或者被叫方的电话已经改变的消息时，完成对被叫方的电话呼叫被叫方的电话不在线。对应于包括在菜单中的选择的一个选项输入响应。所选择的选项在电话呼叫连接尝试期间被处理。

8. 发明授权

US08635068B2 System and method for recognizing speech with dialect grammars 有权
公开(公告)号：US08635068B2
公开(公告)日：2014-01-21
申请号：US12343057
申请日：2008-12-23
申请人： Gregory Pulz , Harry E. Blanchard , Steven H. Lewis , Lan Zhang
发明人： Gregory Pulz , Harry E. Blanchard , Steven H. Lewis , Lan Zhang
IPC分类号： G10L15/00 , G10L15/18 , G06F17/20
CPC分类号： G10L15/19 , G10L15/005 , G10L15/1822 , G10L15/183
摘要： Disclosed herein are systems, computer-implemented methods, and computer-readable media for recognizing speech. The method includes receiving speech from a user, perceiving at least one speech dialect in the received speech, selecting at least one grammar from a plurality of optimized dialect grammars based on at least one score associated with the perceived speech dialect and the perceived at least one speech dialect, and recognizing the received speech with the selected at least one grammar. Selecting at least one grammar can be further based on a user profile. Multiple grammars can be blended. Predefined parameters can include pronunciation differences, vocabulary, and sentence structure. Optimized dialect grammars can be domain specific. The method can further include recognizing initial received speech with a generic grammar until an optimized dialect grammar is selected. Selecting at least one grammar from a plurality of optimized dialect grammars can be based on a certainty threshold.

9. 发明授权

US08024179B2 System and method for improving interaction with a user through a dynamically alterable spoken dialog system 有权
标题翻译：用于通过动态可变的口语对话系统来改善与用户的交互的系统和方法
公开(公告)号：US08024179B2
公开(公告)日：2011-09-20
申请号：US11929306
申请日：2007-10-30
申请人： Gregory Pulz , Harry E. Blanchard , Steven H. Lewis , Lan Zhang
发明人： Gregory Pulz , Harry E. Blanchard , Steven H. Lewis , Lan Zhang
IPC分类号： G10L15/00
CPC分类号： G10L15/187
摘要： Disclosed are systems and methods for dynamically interacting with a user through a spoken dialogue system. A method includes the steps of (1) receiving a user utterance, (2) analyzing the user utterance for a threshold determination of dialect, (3) generating a response that reflects an incremental implementation of the dialect, (4) further varying the perceived implementation of the dialect in subsequent responses by a process of: (a) receiving a subsequent user utterance, (b) determining a modified level of confidence in the dialect based at least in part from the subsequent utterance, (c) generating a subsequent response that implements an incremental variation according to the modified level of confidence.
摘要翻译：公开了用于通过口头对话系统与用户动态交互的系统和方法。一种方法包括以下步骤：（1）接收用户话语，（2）分析用户话语的阈值确定方法，（3）产生反映方言的增量实现的响应，（4）进一步改变所感知的在随后的响应中通过以下过程来实现所述方言：（a）接收随后的用户话语，（b）至少部分地根据随后的话语确定所述方言中的置信度的修改级别，（c）生成后续响应根据修改的置信水平实现增量变化。

10. 发明授权

US08023627B1 Method and apparatus for retrieving information from appliances 有权
标题翻译：从电器检索信息的方法和装置
公开(公告)号：US08023627B1
公开(公告)日：2011-09-20
申请号：US11616728
申请日：2006-12-27
申请人： Harry Blanchard , Steven H. Lewis , Gregory Pulz , Lan Zhang
发明人： Harry Blanchard , Steven H. Lewis , Gregory Pulz , Lan Zhang
IPC分类号： H04M11/00
CPC分类号： H04L12/2825 , H04M11/002
摘要： A method and apparatus for retrieving information from household appliances are disclosed. For example, the method receives a request from a user of an appliance. The method then receives stored information from the appliance as one or more Dual Tone Multi-Frequency (DTMF) signals.
摘要翻译：公开了一种从家用电器检索信息的方法和装置。例如，该方法从设备的用户接收请求。该方法然后从设备接收存储的信息作为一个或多个双音多频（DTMF）信号。

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