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    • 3. 发明申请
    • SYSTEM AND METHOD FOR CAPTURE OF USER ACTIONS AND USE OF CAPTURE DATA IN BUSINESS PROCESSES
    • 用于捕获用户操作的系统和方法以及在业务流程中使用捕获数据
    • US20060184410A1
    • 2006-08-17
    • US11306074
    • 2005-12-15
    • Shankar RamamurthyChristopher BeallHitesh ShahRahul SaxenaNagesh VempatyRajan GangadharanRavi RamamurthyChandrashekar Ramamurthy
    • Shankar RamamurthyChristopher BeallHitesh ShahRahul SaxenaNagesh VempatyRajan GangadharanRavi RamamurthyChandrashekar Ramamurthy
    • G05B19/418
    • G06Q10/10
    • Systems and methods are disclosed for capturing data representative of user interactions with a desktop computer, and processing the capture data to identify and analyze business processes performed by the user. The disclosed system comprises listeners that capture key actuations, mouse-clicks, screen information, and other data representative of user interaction with a desktop computer. A desktop observer is provided to accept capture data from listeners, to temporarily store the capture data if necessary, and to pass the capture data to a process intelligence server. The process intelligence server includes a process discovery module the analyzes the capture data and identifies business processes corresponding to the capture data, or models business processes. A process data master storage is provided. A process analysis module is provided to determine performance metrics, best practices, application productivity impacts, compliance, and optimization analysis on the data stored in the process master storage. Methods are disclosed for capture, catalog, combination, correlation, change, compression, and certification.
    • 公开了用于捕获代表与台式计算机的用户交互的数据的系统和方法,以及处理捕获数据以识别和分析由用户执行的业务处理。 所公开的系统包括捕获关键致动,鼠标点击,屏幕信息和代表用户与台式计算机交互的其他数据的听众。 提供桌面观察器以接收来自侦听器的捕获数据,如有必要,临时存储捕获数据,并将捕获数据传递到过程智能服务器。 过程智能服务器包括过程发现模块,分析捕获数据并识别与捕获数据相对应的业务流程,或模拟业务流程。 提供过程数据主存储。 提供流程分析模块,以确定存储在流程主存储中的数据的性能指标,最佳做法,应用程序生产率影响,合规性和优化分析。 公开了捕获,目录,组合,相关,变更,压缩和认证的方法。