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    • 4. 发明申请
    • ASSET MANAGER
    • 资产经理
    • US20120158667A1
    • 2012-06-21
    • US12971073
    • 2010-12-17
    • Satya S. RajuMohammad Reza ShafieeArunanand AddepalliMichael J. Naggar
    • Satya S. RajuMohammad Reza ShafieeArunanand AddepalliMichael J. Naggar
    • G06F17/30
    • G06F17/30914
    • A method may include automatically receiving content and metadata; automatically identifying a source metadata format of the metadata; automatically identifying a target metadata format; automatically selecting a data map to perform validation of the metadata and at least one of transforming or translating of the metadata based on the identifying of the source metadata format and the identifying of the target metadata format, wherein the transforming includes converting the metadata to the target metadata format and the translating includes converting a file type of the metadata to a target metadata file type; and automatically attempting to validate the metadata based on the data map; automatically performing the at least one of the transforming or the translating of a validated metadata when the metadata is validated based on the data map, wherein the transforming includes converting the validated metadata to the target metadata format including one or more extendible fields.
    • 方法可以包括自动接收内容和元数据; 自动识别元数据的源元数据格式; 自动识别目标元数据格式; 基于所述源元数据格式的识别和所述目标元数据格式的识别,自动选择数据图以执行所述元数据的验证和所述元数据的变换或翻译中的至少一个,其中所述变换包括将所述元数据转换为所述目标 元数据格式和翻译包括将元数据的文件类型转换为目标元数据文件类型; 并根据数据图自动尝试验证元数据; 当所述元数据基于所述数据映射被验证时,自动执行所述经验证的元数据的所述转换或翻译中的所述至少一个,其中所述变换包括将所述经验证的元数据转换为包括一个或多个可扩展字段的所述目标元数据格式。
    • 6. 发明授权
    • Methods and apparatus for providing live agent assistance
    • 提供现场代理协助的方法和设备
    • US08135126B2
    • 2012-03-13
    • US10903600
    • 2004-07-30
    • Mohammad Reza ShafieeSankar Subramanian
    • Mohammad Reza ShafieeSankar Subramanian
    • H04M3/00
    • H04M3/5191H04M7/0036H04M7/0039
    • Establishing a conference between a customer at a customer terminal and a live agent at an agent station, by (a) accepting a call request from the customer terminal, (b) requesting that an available live agent take the call request, (c) when a live agent becomes available to take the call request, passing customer information to the agent station associated with the available live agent, and (d) establishing a conference from the agent station associated with the available live agent to the customer terminal. The conference may be an audio-video conference. The audio-video conference may be compliant with the H.323 standard. The call request may generated in response to an event sensed by an API which was previously downloaded to the customer terminal from a web server. The call request may be generated in response to a trigger event. The trigger event may be a customer request for a live agent, adding an item to a virtual shopping cart, adding items having a total purchase prices of more than a predetermined threshold to a virtual shopping cart, removing an item from a virtual shopping cart, dwelling at a certain web page for more than a predetermined length of time, rendering certain content, rendering a certain sequence of content, filling out a form, or issuing a particular command. The customer information may include an Internet protocol address of the customer terminal, a video capability of the customer terminal, and/or a browser type used by the customer terminal.
    • 通过(a)接受来自客户终端的呼叫请求,(b)请求可用的直播代理接听呼叫请求,建立客户终端的客户与代理站的实时代理之间的会议,(c) 实时代理可用于接收呼叫请求,将客户信息传递到与可用的直播代理相关联的代理站,以及(d)从与可用的现场代理相关联的代理站建立到客户终端的会议。 会议可能是音像会议。 音频视频会议可能符合H.323标准。 呼叫请求可以响应于先前从网络服务器下载到客户终端的API所感测到的事件而产生。 可以响应于触发事件来生成呼叫请求。 所述触发事件可以是对于现场代理的客户请求,向虚拟购物车添加项目,将具有超过预定阈值的总购买价格的项目添加到虚拟购物车,从虚拟购物车中移除物品, 在某个网页上居住超过预定长度的时间,呈现某些内容,呈现某个内容序列,填写表单或发出特定命令。 客户信息可以包括客户终端的因特网协议地址,客户终端的视频能力和/或客户终端使用的浏览器类型。