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1. 发明申请

US20120046951A1 NUMERIC WEIGHTING OF ERROR RECOVERY PROMPTS FOR TRANSFER TO A HUMAN AGENT FROM AN AUTOMATED SPEECH RESPONSE SYSTEM 有权
标题翻译：从自动语音响应系统转移到人类代理的错误恢复提示的数字加权
公开(公告)号：US20120046951A1
公开(公告)日：2012-02-23
申请号：US13287004
申请日：2011-11-01
申请人： Vanessa M. Michelini , Melanie D. Polkosky
发明人： Vanessa M. Michelini , Melanie D. Polkosky
IPC分类号： G10L11/00
CPC分类号： G10L15/22 , G10L15/1815
摘要： A method for a speech response system to automatically transfer users to human agents. The method can establish an interactive dialog session between a user and an automated speech response system. An error score can be established when the interactive dialog session is initiated. During the interactive dialog session, responses to dialog prompts can be received. Error weights can be assigned to receive responses determined to be non-valid responses. Different non-valid responses can be assigned different error weights. For each non-valid response, the assigned error weight can be added to the error score. When a value of the error score exceeds a previously established error threshold, a user can be automatically transferred from the automated speech response system to a human agent.
摘要翻译：一种用于语音响应系统的方法，用于将用户自动转移到人类代理。该方法可以在用户和自动语音响应系统之间建立交互式对话会话。当启动交互式对话会话时，可以建立错误分数。在交互式对话会话期间，可以接收到对话提示的响应。可以分配错误权重以接收确定为非有效响应的响应。可以分配不同的无效响应不同的误差。对于每个非有效的响应，可以将分配的误差权重添加到误差分数。当误差分数的值超过先前建立的误差阈值时，可以将用户自动地从自动语音响应系统传送到人类代理。

2. 发明授权

US07461000B2 System and methods for conducting an interactive dialog via a speech-based user interface 有权
标题翻译：通过基于语音的用户界面进行交互式对话的系统和方法
公开(公告)号：US07461000B2
公开(公告)日：2008-12-02
申请号：US10968594
申请日：2004-10-19
申请人： Brent L. Davis , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L11/00 , G10L15/00
CPC分类号： G10L15/22
摘要： A system and methods are provided for conducting an interactive dialog via a speech-based user interface. The system includes an auditory prompt module for generating a sequence of goal-directed auditory prompts based upon a pre-determined user-oriented task, and an error recovery module for responding to a communication error by initiating an error recovery based upon a user response to the sequence of goal-directed auditory prompts. The error recovery includes providing at least one error-recovery prompt selected from a hierarchy of error-recovery prompts, the selection based upon a hierarchy of communication error types.
摘要翻译：提供了一种通过基于语音的用户界面进行交互式对话的系统和方法。该系统包括用于基于预定的面向用户的任务来生成目标导向听觉提示序列的听觉提示模块，以及用于响应于通信错误的错误恢复模块，所述错误恢复模块基于用户响应目标导向听觉提示的顺序。错误恢复包括提供从错误恢复提示的层级中选择的至少一个错误恢复提示，该选择基于通信错误类型的层次结构。

3. 发明授权

US08566104B2 Numeric weighting of error recovery prompts for transfer to a human agent from an automated speech response system 有权
标题翻译：错误恢复的数字加权提示从自动语音响应系统传输给人类代理
公开(公告)号：US08566104B2
公开(公告)日：2013-10-22
申请号：US13287004
申请日：2011-11-01
申请人： Vanessa V. Michelini , Melanie D. Polkosky
发明人： Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L17/00 , G10L15/00 , H04M3/00
CPC分类号： G10L15/22 , G10L15/1815
摘要： A method for a speech response system to automatically transfer users to human agents. The method can establish an interactive dialog session between a user and an automated speech response system. An error score can be established when the interactive dialog session is initiated. During the interactive dialog session, responses to dialog prompts can be received. Error weights can be assigned to receive responses determined to be non-valid responses. Different non-valid responses can be assigned different error weights. For each non-valid response, the assigned error weight can be added to the error score. When a value of the error score exceeds a previously established error threshold, a user can be automatically transferred from the automated speech response system to a human agent.
摘要翻译：一种用于语音响应系统的方法，用于将用户自动转移到人类代理。该方法可以在用户和自动语音响应系统之间建立交互式对话会话。当启动交互式对话会话时，可以建立错误分数。在交互式对话会话期间，可以接收到对话提示的响应。可以分配错误权重以接收确定为非有效响应的响应。可以分配不同的无效响应不同的误差。对于每个非有效的响应，可以将分配的误差权重添加到误差分数。当误差分数的值超过先前建立的误差阈值时，可以将用户自动地从自动语音响应系统传送到人类代理。

4. 发明授权

US07092884B2 Method of nonvisual enrollment for speech recognition 有权
公开(公告)号：US07092884B2
公开(公告)日：2006-08-15
申请号：US10086395
申请日：2002-03-01
申请人： James R. Lewis , Melanie D. Polkosky , Wallace J. Sadowski, Jr.
发明人： James R. Lewis , Melanie D. Polkosky , Wallace J. Sadowski, Jr.
IPC分类号： G10L15/00 , G10L15/06 , G10L13/00 , G10L13/08
CPC分类号： G10L15/063 , G10L2015/0638
摘要： In a speech recognition system, a method of nonvisual enrollment comprising playing an audio representation of an enrollment script. As the enrollment is playing, shadowed speech from a user can be received, wherein the shadowed speech can lag the enrollment script. The received shadowed speech can be recorded for enrolling the user into the speech recognition system.

5. 发明授权

US07885816B2 Efficient presentation of correction options in a speech interface based upon user selection probability 有权
标题翻译：基于用户选择概率在语音界面中有效地呈现校正选项
公开(公告)号：US07885816B2
公开(公告)日：2011-02-08
申请号：US10730662
申请日：2003-12-08
申请人： Brent L. Davis , J. Scott Gee , James R. Lewis , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , J. Scott Gee , James R. Lewis , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L15/00 , G06F3/16
CPC分类号： G06Q10/10
摘要： A method, a system, and an apparatus for efficiently presenting correction options. The present invention is capable of analyzing user voice commands and sorting multiple input requests based on user selection probability to determine whether a confirmation step should be presented and, if so, the manner in which the confirmation step should be presented. In particular, the method requests an information input from the user and then assigns a confidence level to the information input. If the confidence level is LOW, then the system performs an immediate confirmation step. If the confidence level assigned is MEDIUM or HIGH, then the information is placed into a data set that is confirmed in a batch confirmation step. The batch confirmation step presents the captured information to the user for confirmation. If any of the information is incorrect, then the method sorts the information in ascending order by confidence level and creates a menu of items that may be changed. The user then makes the change. Once all changes have been made, the batch confirmation is complete as well as the information collection process.
摘要翻译：一种用于有效地呈现校正选项的方法，系统和装置。本发明能够基于用户选择概率来分析用户语音命令和排序多个输入请求，以确定是否应当呈现确认步骤，如果是，则应该呈现确认步骤的方式。特别地，该方法请求从用户输入的信息，然后将信任级别分配给信息输入。如果置信水平为低，则系统将立即执行确认步骤。如果分配的置信水平为MEDIUM或HIGH，则将信息放入在批次确认步骤中确认的数据集中。批量确认步骤将捕获的信息呈现给用户进行确认。如果任何信息不正确，则该方法按照置信水平升序排列信息，并创建可能更改的项目菜单。用户然后进行更改。完成所有更改后，批量确认完成以及信息收集过程。

6. 发明授权

US08380484B2 Method and system of dynamically changing a sentence structure of a message 有权
标题翻译：动态地改变消息的句子结构的方法和系统
公开(公告)号：US08380484B2
公开(公告)日：2013-02-19
申请号：US10915025
申请日：2004-08-10
申请人： Brent L. Davis , Stephen W. Hanley , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , Stephen W. Hanley , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G06F17/20
CPC分类号： G10L13/027 , G10L13/033
摘要： A method (50) of dynamically changing a sentence structure of a message can include the step of receiving (51) a user request for information, retrieving (52) data based on the information requested, and altering (53) among an intonation and/or the language conveying the information based on the context of the information to be presented. The intonation can optionally be altered by altering (54) a volume, a speed, and/or a pitch based on the information to be presented. The language can be altered by selecting (55) among a finite set of synonyms based on the information to be presented to the user or by selecting (56) among key verbs, adjectives or adverbs that vary along a continuum.
摘要翻译：动态地改变消息的句子结构的方法（50）可以包括以下步骤：接收（51）用户的信息请求，基于所请求的信息检索（52）数据，并且改变（53）语调和/ 或基于要呈现的信息的上下文来传达信息的语言。可以根据要呈现的信息来改变（54）音量，速度和/或音调来改变语调。可以通过基于要呈现给用户的信息来选择（55）有限的同义词集合之一来选择（55），或通过选择沿着连续体变化的关键动词，形容词或副词中的（56）。

7. 发明授权

US08073699B2 Numeric weighting of error recovery prompts for transfer to a human agent from an automated speech response system 有权
标题翻译：错误恢复的数字加权提示从自动语音响应系统传输给人类代理
公开(公告)号：US08073699B2
公开(公告)日：2011-12-06
申请号：US11204510
申请日：2005-08-16
申请人： Vanessa V. Michelini , Melanie D. Polkosky
发明人： Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L17/00 , G10L15/00 , H04M3/00
CPC分类号： G10L15/22 , G10L15/1815
摘要： A method for a speech response system to automatically transfer users to human agents. The method can establish an interactive dialog session between a user and an automated speech response system. An error score can be established when the interactive dialog session is initiated. During the interactive dialog session, responses to dialog prompts can be received. Error weights can be assigned to receive responses determined to be non-valid responses. Different non-valid responses can be assigned different error weights. For each non-valid response, the assigned error weight can be added to the error score. When a value of the error score exceeds a previously established error threshold, a user can be automatically transferred from the automated speech response system to a human agent.
摘要翻译：一种用于语音响应系统的方法，用于将用户自动转移到人类代理。该方法可以在用户和自动语音响应系统之间建立交互式对话会话。当启动交互式对话会话时，可以建立错误分数。在交互式对话会话期间，可以接收到对话提示的响应。可以分配错误权重以接收确定为非有效响应的响应。可以分配不同的无效响应不同的误差。对于每个非有效的响应，可以将分配的误差权重添加到误差分数。当误差分数的值超过先前建立的误差阈值时，可以将用户自动地从自动语音响应系统传送到人类代理。

8. 发明授权

US07054813B2 Automatic generation of efficient grammar for heading selection 有权
公开(公告)号：US07054813B2
公开(公告)日：2006-05-30
申请号：US10086359
申请日：2002-03-01
申请人： James R. Lewis , Melanie D. Polkosky , Wallace J. Sadowski, Jr.
发明人： James R. Lewis , Melanie D. Polkosky , Wallace J. Sadowski, Jr.
IPC分类号： G10L15/04 , G10L15/00 , G10L15/06
CPC分类号： G10L15/19 , G10L15/183
摘要： A method of generating a grammar for recognizing headings in a speech recognition system can include identifying, within a data store, at least one heading selection associated with a content item. At least a first word from the identified heading selections can be extracted and a heading grammar automatically can be generated by including each extracted word of the identified heading selections within the heading grammar.

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