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1. 发明授权

US07526470B1 System and method for measuring and improving search result relevance based on user satisfaction 有权
标题翻译：基于用户满意度测量和提高搜索结果相关性的系统和方法
公开(公告)号：US07526470B1
公开(公告)日：2009-04-28
申请号：US10446537
申请日：2003-05-28
申请人： Kuldeep Karnawat , Thomas D. White , Mark B. Mydland , Steven C. Fox , Thomas A. Taylor
发明人： Kuldeep Karnawat , Thomas D. White , Mark B. Mydland , Steven C. Fox , Thomas A. Taylor
IPC分类号： G06F17/30
CPC分类号： G06F17/30964 , G06F17/30867 , Y10S707/99932 , Y10S707/99933 , Y10S707/99934 , Y10S707/99935 , Y10S707/99936
摘要： Systems and methods for measuring and improving search result relevance based on user satisfaction are disclosed. An event log is preferably scanned to determine the start and the end of a session. User behaviors within the session are preferably identified. User satisfaction is preferably estimated based on the user behaviors. User satisfaction is preferably a measure of the user's perception of the extent to which a result correlates to his intent based on his behaviors. User satisfaction is preferably estimated to be one of three satisfaction levels: satisfied, partially-satisfied, and dissatisfied. Symptoms, which are indications of a need for improvement within a search system, are preferably observed based on the user behaviors and the user satisfaction. Diagnostics, which are conditions that prevent a search system from performing optimally, are preferably derived based on the symptoms. A performance report for the search system based, at least in part, on the user satisfaction and the diagnostics may be generated. Such a report may be analyzed to determine methods for improving the relevance of results generated by the search system.
摘要翻译：披露了基于用户满意度测量和改进搜索结果相关性的系统和方法。优选扫描事件日志以确定会话的开始和结束。优选地识别会话内的用户行为。优选地基于用户行为来估计用户满意度。用户满意度最好是用户对根据他的行为与他的意图相关程度的看法的度量。用户满意度最好被估计为三个满意度之一：满足，部分满足和不满意。基于用户行为和用户满意度，优选观察到在搜索系统内需要改进的迹象。诊断是阻止搜索系统优化执行的条件，优选地基于症状导出。可以产生至少部分地基于用户满意度和诊断的搜索系统的性能报告。可以分析这样的报告以确定用于提高搜索系统产生的结果的相关性的方法。

2. 发明授权

US07657519B2 Forming intent-based clusters and employing same by search 有权
标题翻译：形成基于意图的集群，并通过搜索使用它们
公开(公告)号：US07657519B2
公开(公告)日：2010-02-02
申请号：US10955593
申请日：2004-09-30
申请人： Blake E. Anderson , James C. Finger , Jennifer J. Marsman , Kuldeep Karnawat , Mark B. Mydland , Paul M. Malolepsy , Thomas D. White
发明人： Blake E. Anderson , James C. Finger , Jennifer J. Marsman , Kuldeep Karnawat , Mark B. Mydland , Paul M. Malolepsy , Thomas D. White
IPC分类号： G06F17/30
CPC分类号： G06F17/30702 , G06F17/30705 , G06F17/30864 , Y10S707/99935
摘要： A method is provided for analyzing a plurality of search sessions to identify intent-based clusters therein. Each session comprises at least one received query from a user and a corresponding set of returned search results, and each set of search results includes or refers to at least one piece of content. Each cluster represents a group of similar search sessions that are perceived as representing a common purpose and that can be mapped to a common set of search results. In the method, for each search session, each received query thereof, the corresponding set of search results, and whether any particular piece of content of the search results was acceptable to the user as responsive to the corresponding search session are identified. Thereafter, search sessions are grouped into clusters.
摘要翻译：提供了一种用于分析多个搜索会话以在其中识别基于意图的集群的方法。每个会话包括来自用户的至少一个接收到的查询和相应的一组返回的搜索结果，并且每组搜索结果包括或引用至少一个内容。每个集群表示一组相似的搜索会话，被视为表示一个共同目的，并且可以映射到一组共同的搜索结果。在该方法中，对于每个搜索会话，识别每个接收到的查询，相应的搜索结果集合以及响应于相应的搜索会话的用户是否可以接受搜索结果的任何特定内容。此后，搜索会话被分组成群集。

3. 发明授权

US07363282B2 Search system using user behavior data 有权
标题翻译：搜索系统使用用户行为数据
公开(公告)号：US07363282B2
公开(公告)日：2008-04-22
申请号：US10727444
申请日：2003-12-03
申请人： Kuldeep Karnawat , Lu Wang , Mark B. Mydland , Steven C. Fox , Takeshi Shimizu , Thomas A. Taylor , Thomas D. White , Ying Zhang , Susan T. Dumais
发明人： Kuldeep Karnawat , Lu Wang , Mark B. Mydland , Steven C. Fox , Takeshi Shimizu , Thomas A. Taylor , Thomas D. White , Ying Zhang , Susan T. Dumais
IPC分类号： G06F17/30
CPC分类号： G06F17/30867 , Y10S707/99931 , Y10S707/99933 , Y10S707/99935
摘要： Context-based user feedback is gathered regarding searches performed on a search mechanism. The search mechanism is monitored for user behavior data regarding an interaction of a user with the search mechanism. The response data provided by the search mechanism is also monitored. Context data (describing the search) and user feedback data (the user's feedback on the search—either explicit or implicit) are determined. This can be used, for example, to evaluate a search mechanism or to check a relevance model.
摘要翻译：收集关于在搜索机制上执行的搜索的基于上下文的用户反馈。监视关于用户与搜索机制的交互的用户行为数据的搜索机制。还检测由搜索机制提供的响应数据。确定上下文数据（描述搜索）和用户反馈数据（用户对搜索的反馈 - 显式或隐式）。这可以用于例如评估搜索机制或检查相关性模型。

4. 发明授权

US07653611B2 Diagnostic report improvement utilizing unobtrusive workflow logging 失效
标题翻译：诊断报告改进利用不显眼的工作流记录
公开(公告)号：US07653611B2
公开(公告)日：2010-01-26
申请号：US11093546
申请日：2005-03-30
申请人： Zijian Zheng , Mark B. Mydland , Pyungchul Kim , Nancy E. Jacobs
发明人： Zijian Zheng , Mark B. Mydland , Pyungchul Kim , Nancy E. Jacobs
IPC分类号： G06F17/30
CPC分类号： G06Q10/06 , G06Q10/06395
摘要： The subject invention leverages data logging of responses to diagnostic reports to provide data that can be mined for diagnostic report quality information. Instances of the subject invention provide an initial diagnostic report assessment means to facilitate review by an entity. The entity's responses to the sorted diagnostic reports are logged unobtrusively to create diagnostic report quality data. This data is then analyzed by an analysis means that can then adjust the assessment means to improve its performance. In this manner, the performance of the assessment means is increased while reducing the workload of the entity reviewing the diagnostic reports. Other instances of the subject invention facilitate to increase the performance of a diagnostic report generating means as well. Instances of the subject invention can also employ machine learning techniques to facilitate in analyzing the quality data and/or in assessing the diagnostic reports.
摘要翻译：本发明利用对诊断报告的响应的数据记录来提供可以用于诊断报告质量信息的数据。主题发明的实例提供了一个初步的诊断报告评估手段以便于实体审查。对实体对排序的诊断报告的响应记录得非常显着，以创建诊断报告质量数据。然后通过分析手段对该数据进行分析，然后可以调整评估手段以提高其性能。以这种方式，提高评估手段的性能，同时减少审查诊断报告的实体的工作量。本发明的其它实例有助于增加诊断报告生成装置的性能。本发明的实例还可以采用机器学习技术以便于分析质量数据和/或评估诊断报告。

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