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    • 73. 发明授权
    • Method and apparatus for preconditioning mobile devices for network and other operations
    • 用于预处理移动设备进行网络和其他操作的方法和装置
    • US08676194B2
    • 2014-03-18
    • US12030675
    • 2008-02-13
    • Chatschik BisdikianJohn Frederick MorarEdith Helen Stern
    • Chatschik BisdikianJohn Frederick MorarEdith Helen Stern
    • H04W4/00
    • H04W88/06H04M1/72566H04M1/72569H04M1/72572H04W8/18
    • Techniques are provided for providing automated configuration of computing devices. More particularly, principles of the invention may use anticipated context to precondition a device whose operational mode is alterable via computer controllable operations. Anticipated context may be affected by any number of parameters including, but not limited to, current location, time of day, destination end-point, e.g., phone number to be called, past history, subscription rate plans, power requirements of device, application demands with respect to quality-of-service (QoS), security, calendar information, and so on. Further, principles of the invention may use locally derived knowledge about the intended use of a device and dynamically enable it in a desirable mode of operation using locally reachable configuration parameters stored in advance based on the anticipated context for the operation of the device. Still further, principles of the invention may dynamically locate necessary configuration parameters via a service discovery process.
    • 提供了提供计算设备的自动配置的技术。 更具体地,本发明的原理可以使用预期的上下文来预先处理通过计算机可控操作来改变其操作模式的设备。 预期的上下文可能受到任何数量的参数的影响,包括但不限于当前位置,时间,目标终点,例如要被呼叫的电话号码,过去历史,订阅率计划,设备的功率需求,应用 关于服务质量(QoS),安全性,日历信息等的要求。 此外,本发明的原理可以使用关于设备的预期用途的本地导出的知识,并且基于用于设备的操作的预期上下文,使用预先存储的本地可达到的配置参数来动态地使其处于期望的操作模式。 此外,本发明的原理可以经由服务发现过程动态地定位必要的配置参数。
    • 75. 发明授权
    • Method and system for call to role
    • 呼叫角色的方法和系统
    • US08351596B2
    • 2013-01-08
    • US12145429
    • 2008-06-24
    • Maria Rene EblingWilliam Francis JeromeBarry LeibaEdith Helen Stern
    • Maria Rene EblingWilliam Francis JeromeBarry LeibaEdith Helen Stern
    • H04M3/00
    • H04M3/5191H04M3/523H04M7/006H04M2203/552
    • Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
    • 提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地,而不需要客户知道特定电话号码或分机呼叫,而不要求客户从一系列菜单中进行选择。 接收位置或入站呼叫中心接受来自客户的语音呼叫。 传入语音呼叫包括相关联的数据流。 该数据流由入站呼叫中心处理,用于将呼叫路由到适当的目的地或客户服务代表,例如特定人员,部门,子公司,在设施内工作或在设施外工作的个人 ,分包商及其组合。 通过包括附加数据,例如, 数据除路由数据外,还有语音数据。
    • 77. 发明授权
    • Display accessory for a record playback system
    • 用于记录播放系统的显示附件
    • US6073103A
    • 2000-06-06
    • US636814
    • 1996-04-25
    • James M. DunnEdith Helen Stern
    • James M. DunnEdith Helen Stern
    • G06F3/16G10L15/00G10L21/06G10L9/06
    • G10L21/06
    • A record playback system includes a display showing elapsed time of a record playback operation together with symbols indicating occurrences of certain sequences of sound during the playback operation, the symbols positioned to indicate times at which respective sequences of sounds occur. In a preferred application, the records reproduced in the system are audible voice-mail messages, the specific sequences of sounds are numbers or sets of numbers spoken consecutively during the message, and the symbols representing such numbers are printed characters corresponding to respective numbers. In the preferred application, the messages are centrally recorded at a server of a computer network and distributed to individual client computers via the network. The tasks performed at the server include monitoring of elapsed recording time, detection of numbers spoken during each message as the recording is made, and recording of "displayable" symbols representing detected numbers in association with elapsed time at instants of their detection. The detection of spoken numbers is performed by software-based speaker-independent speech recognition. Thus, the messages retrieved at the client computers contain all the information needed to form the display of elapsed time and symbols indicating numbers spoken in each message.
    • 记录播放系统包括显示记录播放操作的经过时间的显示以及指示在重放操作期间某些特定序列的出现的符号,该符号被定位成指示发生各个音序列的时间。 在优选的应用中,在系统中再现的记录是可听的语音邮件消息,特定的声音序列是消息期间连续发出的数字或数字组,表示这些数字的符号是与各个号码对应的打印字符。 在优选应用中,消息被集中记录在计算机网络的服务器上,并经由网络分发给各个客户机。 在服务器执行的任务包括监视经过的记录时间,检测作为记录期间的每个消息期间的数字,以及记录表示检测到的数字与其检测时刻相关联的经过时间的“可显示”符号。 通过基于软件的与讲话者无关的语音识别来进行语音号码的检测。 因此,在客户端计算机检索的消息包含形成经过时间的显示所需的所有信息和指示每个消息中说出的数字的符号。