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    • 21. 发明授权
    • Method and apparatus for interfacing a customer with a call center
    • 将客户与呼叫中心连接的方法和装置
    • US08824662B2
    • 2014-09-02
    • US13474210
    • 2012-05-17
    • Paul Martin
    • Paul Martin
    • H04M3/00H04M5/00G06Q20/10H04M3/523
    • H04M3/523G06Q20/10G06Q20/108H04M2203/2094H04M2242/30
    • A method for interfacing a customer with a call center. Information obtained from a Radio Frequency Identification (RFID) tag is transmitted to the call center to provide additional information about the customer and allow the session to be accurately routed within the call center. The call center may be accessed by telephone, computer, or other type of customer premises equipment over a voice or data network. The RFID tag may be an identification tag provided to the customer for access to the call center or may be a tag associated with the customer and not specific to the call center. The call center may route calls based on routing information contained in the RFID tag information, customer identity and previous sessions with that customer, personal and demographic information and statistical support records for other sessions involving customers with similar personal and demographic information, and according to agent statistical support records.
    • 一种将客户与呼叫中心进行接口的方法。 从射频识别(RFID)标签获得的信息被发送到呼叫中心,以提供关于客户的附加信息,并允许会话在呼叫中心内被精确地路由。 呼叫中心可以通过电话,计算机或其他类型的客户驻地设备通过语音或数据网络访问。 RFID标签可以是提供给客户以访问呼叫中心的识别标签,或者可以是与客户相关联并且不是呼叫中心特有的标签。 呼叫中心可以根据包含在RFID标签信息,客户身份和以前会话中的路由信息​​来路由呼叫,个人和人口信息以及涉及具有相似个人和人口信息的客户的其他会话的统计支持记录,并且根据代理 统计支持记录。
    • 23. 发明授权
    • Auxiliary handle for hand-held power tool
    • 手持式电动工具辅助手柄
    • US08186018B2
    • 2012-05-29
    • US12584912
    • 2009-09-14
    • Paul Martin
    • Paul Martin
    • B25G1/10A45C13/26
    • B25F5/026Y10T16/469Y10T16/4713Y10T16/498
    • An auxiliary handle for a hand-held power tool (7) includes a lockable lag hinge (46) provided between the clamping section (21) and the gripping member (34) and having a pivot pin (47), a tightening member (51) for tightening and loosening the clamping section (21) and arranged on an end (48) of the pivot pin (47) of the lag hinge (46), a locking device (41) for locking and releasing the lag hinge (46), and an independent from the tensioning member (51), a quick-release device (56) for the locking device (41) and the clamping section (21) for displacing the locking device (410 in a position in which the lag hinge (46) is released and for loosening tightening of the clamping section (21).
    • 用于手持式电动工具(7)的辅助手柄包括设置在夹紧部分(21)和夹紧构件(34)之间并具有枢轴销(47)的可锁定延伸铰链(46),紧固构件 ),用于紧固和松开夹紧部分(21)并且布置在滞后铰链(46)的枢轴销(47)的端部(48)上,用于锁定和释放滞后铰链(46)的锁定装置(41) ,并且与张紧构件(51)独立,用于锁定装置(41)的快速释放装置(56)和用于使锁定装置(410)在滞后铰链( 46)被释放并且用于松开夹紧部分(21)的紧固。
    • 25. 发明申请
    • Package-Integrated Thin Film LED
    • 封装集成薄膜LED
    • US20060240585A1
    • 2006-10-26
    • US11421350
    • 2006-05-31
    • John EplerPaul MartinMichael Krames
    • John EplerPaul MartinMichael Krames
    • H01L21/00
    • H01L33/48H01L24/73H01L33/0079H01L33/22H01L33/32H01L33/486H01L2224/32225H01L2224/48091H01L2224/48227H01L2224/48464H01L2224/73265H01L2224/92247H01L2924/00014H01L2924/00012H01L2924/00
    • LED epitaxial layers (n-type, p-type, and active layers) are grown on a substrate. For each die, the n and p layers are electrically bonded to a package substrate that extends beyond the boundaries of the LED die such that the LED layers are between the package substrate and the growth substrate. The package substrate provides electrical contacts and conductors leading to solderable package connections. The growth substrate is then removed. Because the delicate LED layers were bonded to the package substrate while attached to the growth substrate, no intermediate support substrate for the LED layers is needed. The relatively thick LED epitaxial layer that was adjacent the removed growth substrate is then thinned and its top surface processed to incorporate light extraction features. There is very little absorption of light by the thinned epitaxial layer, there is high thermal conductivity to the package because the LED layers are directly bonded to the package substrate without any support substrate therebetween, and there is little electrical resistance between the package and the LED layers so efficiency (light output vs. power input) is high. The light extraction features of the LED layer further improves efficiency.
    • 在衬底上生长LED外延层(n型,p型和有源层)。 对于每个管芯,n和p层电连接到延伸超过LED管芯边界的封装衬底,使得LED层位于封装衬底和生长衬底之间。 封装衬底提供电触头和导体,导致可焊接的封装连接。 然后除去生长底物。 因为精细的LED层在附着于生长衬底的同时与封装衬底结合,所以不需要用于LED层的中间支撑衬底。 然后将与去除的生长衬底相邻的较厚的LED外延层变薄,并将其顶表面加工成掺入光提取特征。 通过减薄的外延层对光的吸收非常小,因为LED层直接接合到封装基板上而没有任何支撑基板,因此封装和LED之间的电阻很小,因此封装的导热性很高 层效率(光输出与功率输入)高。 LED层的光提取特性进一步提高了效率。
    • 28. 发明申请
    • Low pressure secondary regulator for gaseous fuels
    • 用于气体燃料的低压次级调节器
    • US20050284452A1
    • 2005-12-29
    • US11121364
    • 2005-08-04
    • Paul Martin
    • Paul Martin
    • F02B43/00F02M21/02F02M69/54
    • F02M21/0239F02M21/0212F02M69/54Y02T10/32
    • A low pressure secondary regulator for gaseous fuels for industrial engines that are configured to function on gaseous fuels primarily on propane or natural gas. The GFR (Gaseous Fuel Regulator) is designed to receive gaseous fuel at low pressure (6 oz. or 11 w.c.) and 1. Govern the fuel requirements to the engine, 2. Seal off fuel supply when engine is not in operation. The inventive device includes: Valve Seat Assembly, Control Lever, Magnetic Sensitivity Control, Maximum Fuel Limit Set Screw, and Diaphragm. The valve seat assembly consists of a tapered valve seat and plunger with o-ring. The control lever is long and narrow with one 90 deg. bend. The magnetic sensitivity control involves the use of two magnets. The fuel limit set screw is fabricated from threaded rod. The diaphragm consists of a thin silicon liner with a rigid center and a spring clip.
    • 用于工业发动机的用于气体燃料的低压二次调节器,其被配置为主要在丙烷或天然气上的气体燃料上起作用。 GFR(气态燃料调节器)设计用于在低压(6盎司或11瓦特)和1处接收气态燃料。1.对发动机进行燃油要求。2.在发动机不工作时,密封燃油供应。 本发明的装置包括:阀座组件,控制杆,磁敏度控制,最大燃油限位装置螺丝和隔膜。 阀座组件由锥形阀座和带O形圈的柱塞组成。 控制杆长而窄,一个90度。 弯曲。 磁敏感控制涉及使用两个磁体。 燃油限位装置由螺杆制成。 隔膜由具有刚性中心和弹簧夹的薄硅衬套组成。