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    • 11. 发明申请
    • SERVICE MANAGEMENT PLATFORM FOR FLEET OF ASSETS
    • 资产负债表服务管理平台
    • US20120123951A1
    • 2012-05-17
    • US13297863
    • 2011-11-16
    • Richard Michael HYATTSatish JoshiNagendran ParasuRobert Hewes
    • Richard Michael HYATTSatish JoshiNagendran ParasuRobert Hewes
    • G06Q10/08
    • G06Q10/10G06Q10/20
    • A system for managing a plurality of assets and a plurality of parties related to those assets includes a plurality of data sources with information related to the parties and the service of the assets and a first service management server. The service management server may be configured as first and second servers with different functionalities. The service management server, or the first and second service management servers, is configured to collect the data from the plurality of data sources related to the parties and the service of the assets; and is configured to determine maintenance or service requirements for the assets, collect and distribute asset specific data for managing the service requirements of the assets, facilitate communication between parties to a service event, and maintain current and historical data about the service event.
    • 用于管理与这些资产相关的多个资产和多个方的系统包括具有与各方有关的信息和资产的服务的多个数据源以及第一服务管理服务器。 服务管理服务器可以被配置为具有不同功能的第一和第二服务器。 服务管理服务器或第一和第二服务管理服务器被配置为从与该方资源相关的多个数据源和该资产的服务中收集数据; 并且被配置为确定资产的维护或服务要求,收集和分配用于管理资产的服务需求的资产特定数据,促进服务事件的各方之间的通信,并维护关于服务事件的当前和历史数据。
    • 12. 发明授权
    • Messaging system configured for selectively accessing subscriber spoken name from a directory server based on determined unavailability of messaging server
    • 消息系统被配置为基于确定的消息收发服务器的不可用性从目录服务器中选择性地访问订户口语名称
    • US07574487B1
    • 2009-08-11
    • US09820884
    • 2001-03-30
    • Geetha RavishankarSatish JoshiNagendran ParasuZhiwei Zhang
    • Geetha RavishankarSatish JoshiNagendran ParasuZhiwei Zhang
    • G06F15/16
    • H04M3/53383H04L51/36H04M3/12
    • An application server is configured for initiating a messaging session for an incoming call by accessing a subscriber profile information from a directory server and a subscriber announcement from a messaging server. The application server includes a fault tolerant routine for initiating a messaging session, enabling playing of the subscriber's spoken name during the messaging session based on a determined unavailability of the messaging server. The subscriber announcement and the subscriber's spoken name (or another audible subscriber identifier) are stored in the messaging server as first and second data files having first and second sizes, respectively, where the second size is substantially smaller than the first size. The second data file also is stored in the directory server with the subscriber profile information. If, during initiation of the messaging session the application server determines that the messaging server is unavailable, the application server retrieves the second data file from the directory server and plays the corresponding audible subscriber identifier as an alternate announcement for the messaging session. Hence, the application server is able to initiate a messaging session that provides positive identification of the subscriber, enabling messages to be recorded for storage even when the messaging server is unavailable.
    • 应用服务器被配置为通过从目录服务器访问订户简档信息和来自消息传送服务器的用户通告来发起用于呼入呼叫的消息传递会话。 应用服务器包括用于启动消息收发会话的容错例程,使得能够基于所确定的消息收发服务器的不可用性,在消息收发会话期间播放用户的口语名称。 用户通告和用户的口语名称(或另一个可听用户标识符)分别作为具有第一和第二大小的第一和第二数据文件存储在消息收发服务器中,其中第二大小基本上小于第一大小。 第二个数据文件也存储在具有用户简档信息的目录服务器中。 如果在消息传递会话开始期间,应用服务器确定消息收发服务器不可用,则应用服务器从目录服务器检索第二数据文件,并且播放对应的声音用户标识符作为消息接发会话的替代公告。 因此,应用服务器能够发起提供用户的肯定识别的消息传递会话,即使当消息收发服务器不可用时,仍能够记录消息以进行存储。
    • 15. 发明授权
    • Calling service using voice enabled web based application server
    • 使用支持语音功能的基于Web的应用服务器呼叫服务
    • US07502993B1
    • 2009-03-10
    • US09604654
    • 2000-06-27
    • Lewis Dean DodrillDavid William GeenSatish JoshiRyan Alan DannerSteven J. Martin
    • Lewis Dean DodrillDavid William GeenSatish JoshiRyan Alan DannerSteven J. Martin
    • G06N3/00
    • H04L67/02H04L65/1046H04L65/1063
    • A method is provided in an application server for executing a calling application. The method includes receiving an HTTP request for execution of a calling application operation for a caller. A selected extensible markup language (XML) document is accessed in response to reception of the HTML request. Based on the XML document, a first HTML page including prompts is generated for the caller. A directory is accessed based on an input from the caller to obtain called party information. A second HTML page is generated having instructions for contacting the called party. Hence, calling services may be deployed on a platform that is customizable, scalable, and built upon open standards such as Internet protocol. By directly contacting an application server upon picking-up a telephone device, an intelligent system is provided for making telephone calls over an IP network.
    • 在应用服务器中提供一种用于执行呼叫应用的方法。 该方法包括接收用于执行呼叫者的呼叫应用操作的HTTP请求。 响应于HTML请求的接收来访问所选择的可扩展标记语言(XML)文档。 基于XML文档,为呼叫者生成包含提示的第一个HTML页面。 基于来自呼叫者的输入来访问目录以获得被叫方信息。 生成具有与被叫方联系的指令的第二HTML页面。 因此,呼叫服务可以部署在可定制,可扩展和建立在诸如因特网协议之类的开放标准的平台上。 通过在拾取电话设备时直接联系应用服务器,提供智能系统用于通过IP网络进行电话呼叫。
    • 16. 发明授权
    • Unified messaging system using web based application server for management of messages using standardized servers
    • 统一消息系统,使用基于Web的应用服务器,用于使用标准化服务器管理消息
    • US08407294B2
    • 2013-03-26
    • US11219844
    • 2005-09-07
    • Lewis Dean DodrillGeetha RavishankarSatish JoshiRyan Alan DannerSusan Harrow BarbanSteven J. MartinSwaminathan Ravishankar
    • Lewis Dean DodrillGeetha RavishankarSatish JoshiRyan Alan DannerSusan Harrow BarbanSteven J. MartinSwaminathan Ravishankar
    • G06F15/16
    • G06F17/30914H04L51/066H04L51/36H04L67/02H04L69/22H04M3/4938H04M3/53H04M2203/4509
    • A unified web-based voice messaging system uses an application server, configured for executing a voice application defined by XML documents, that accesses subscriber attributes from a standardized information database server (such as LDAP), and messages from a standardized messaging server (such as IMAP), regardless of message format. The application server, upon receiving a request from a browser serving a user, accesses the standardized database server to obtain attribute information for responding to the voice application operation request. The application server generates an HTML document having media content and control tags for personalized execution of the voice application operation based on the attribute information obtained from the standardized database server. The application server also is configured for storing messages for a called party in the standardized messaging server by storing within the message format information that specifies the corresponding message format. Hence, the application server can respond to a request for a stored message from a subscriber by accessing the stored message from the standardized messaging server, and generating an HTML document having media content and control tags for presenting the subscriber with the stored message in a prescribed format based on the message format and the capabilities of the access device used by the subscriber.
    • 统一的基于Web的语音消息系统使用应用服务器,配置用于执行由XML文档定义的语音应用程序,其从标准化信息数据库服务器(例如LDAP)访问用户属性,以及来自标准化消息传递服务器的消息(例如 IMAP),无论消息格式如何。 应用服务器在接收到服务于用户的浏览器的请求时,访问标准化数据库服务器以获得用于响应语音应用操作请求的属性信息。 应用服务器基于从标准化数据库服务器获得的属性信息生成具有媒体内容和控制标签的HTML文档,用于个性化执行语音应用操作。 应用服务器还被配置为通过存储指定相应消息格式的消息格式信息来存储标准化消息收发服务器中被叫方的消息。 因此,应用服务器可以通过访问来自标准化消息收发服务器的存储消息来响应来自订户的对存储消息的请求,并且生成具有媒体内容和控制标签的HTML文档,用于向存在消息的用户呈现规定的消息 基于用户使用的接入设备的消息格式和能力的格式。
    • 17. 发明授权
    • Application server providing personalized voice enabled web application services using extensible markup language documents
    • 应用程序服务器使用可扩展标记语言文档提供启用个性化语音的Web应用程序服务
    • US07831430B2
    • 2010-11-09
    • US11108119
    • 2005-04-18
    • Lewis Dean DodrillSatish JoshiRyan Alan DannerSteven J. Martin
    • Lewis Dean DodrillSatish JoshiRyan Alan DannerSteven J. Martin
    • G10L21/00
    • H04L69/329G10L13/00G10L15/22G10L15/30G10L2015/228H04L29/06H04L51/04H04L67/02H04L67/142H04L67/306H04L67/34H04M3/4938H04M3/53H04M3/5307H04M3/533H04M7/12H04M2203/253H04M2203/308H04M2203/4509
    • A unified web-based voice messaging system provides voice application control between a web browser and an application server via an hypertext transport protocol (HTTP) connection on an Internet Protocol (IP) network. The application server, configured for executing a voice application defined by XML documents, selects an XML document for execution of a corresponding voice application operation based on a determined presence of a user-specific XML document that specifies the corresponding voice application operation. The application server, upon receiving a voice application operation request from a browser serving a user, determines whether a personalized, user specific XML document exists for the user and for the corresponding voice application operation. If the application server determines the presence of the personalized XML document for a user-specific execution of the corresponding voice application operation, the application server dynamically generates a personalized HTML page having media content and control tags for personalized execution of the voice application operation; however if the application server determines an absence of the personalized XML document for the user-specific execution of the corresponding voice application operation, the application server dynamically generates a generic HTML page for generic execution of the voice application operation. Hence, a user can personalize any number of voice application operations, enabling a web-based voice application to be completely customized or merely partially customized.
    • 统一的基于web的语音消息系统通过互联网协议(IP)网络上的超文本传输​​协议(HTTP)连接在web浏览器和应用服务器之间提供语音应用控制。 配置用于执行由XML文档定义的语音应用的应用服务器基于确定存在指定对应语音应用操作的用户特定XML文档来选择用于执行对应语音应用操作的XML文档。 应用服务器在从服务于用户的浏览器接收到语音应用操作请求时,确定是否存在针对用户的个性化的,特定于用户的XML文档以及相应的语音应用操作。 如果应用服务器确定存在个性化的XML文档以进行相应的语音应用操作的特定用户执行,则应用服务器动态地生成具有用于个性化执行语音应用操作的媒体内容和控制标签的个性化HTML页面; 然而,如果应用服务器确定不存在用于用户特定执行相应语音应用操作的个性化XML文档,则应用服务器动态地生成用于语音应用操作的通用执行的通用HTML页面。 因此,用户可以个性化任何数量的语音应用操作,使得基于web的语音应用程序能够被完全定制或仅部分定制。
    • 19. 发明授权
    • IP web based messaging system for localized management of wireless messaging
    • 基于IP网络的消息系统,用于无线消息传递的本地化管理
    • US06779025B1
    • 2004-08-17
    • US09608187
    • 2000-06-30
    • William M. WolfeLewis Dean DodrillSatish Joshi
    • William M. WolfeLewis Dean DodrillSatish Joshi
    • G06F1300
    • H04M3/5322H04M3/22H04M3/53366H04M3/53391
    • An application server, configured for executing a messaging application defined by XML documents, is able to provide messaging services to a calling party for a remote subscriber based on retrieval of subscriber attribute information obtained from a remote information database server (such as LDAP) via an Internet Protocol (IP) network. The application server, upon receiving a voice application operation request having subscriber identifier information from a browser serving the calling party, obtains from the remote information database server attribute information for responding to the voice application operation request based on the subscriber identifier information. The application server generates an HTML document having media content and control tags for personalized execution of the voice application operation based on the attribute information obtained from the standardized database server. The application server also is configured for sending and retrieving messages from a standardized remote messaging server via the IP network .
    • 配置用于执行由XML文档定义的消息收发应用的应用服务器能够基于从远程信息数据库服务器(例如LDAP)获得的用户属性信息的检索,通过经由 互联网协议(IP)网络。 应用服务器在从服务于主叫方的浏览器接收到具有用户标识信息的语音应用操作请求时,根据用户标识信息从远程信息数据库服务器获得用于响应语音应用操作请求的属性信息。 应用服务器基于从标准化数据库服务器获得的属性信息生成具有媒体内容和控制标签的HTML文档,用于个性化执行语音应用操作。 应用服务器还被配置为经由IP网络从标准化的远程消息服务器发送和检索消息。