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11. 发明申请

WO2011119493A1 SYSTEMS AND METHODS FOR AUTHENTICATING A USER FOR ACCESSING ACCOUNT INFORMATION USING A WEB-ENABLED DEVICE 审中-公开
标题翻译：用于使用WEB启用的设备来验证用户访问帐户信息的系统和方法
公开(公告)号：WO2011119493A1
公开(公告)日：2011-09-29
申请号：PCT/US2011/029222
申请日：2011-03-21
申请人： BANK OF AMERICA CORPORATION , ABRAHAM, Shaun, J. , BROWN, Douglas, Gerrard
发明人： ABRAHAM, Shaun, J. , BROWN, Douglas, Gerrard
IPC分类号： G06Q20/00
CPC分类号： H04L63/08 , G06F21/34 , G06F21/41 , G06Q40/02 , G06Q50/265
摘要： Systems, methods, and computer program products are provided for authenticating and efficiently re-authenticating a user with a financial institution in order to gain access to account information using a web-enabled device. The web-enabled device stores user profiles associated with the user including authentication information provided by the user during primary authentication. The device retrieves the authentication information upon secondary authentication, that is, validation of the user's identity, which in some embodiments, includes local validation of a personal identification number ("PIN") and/or a remote control passcode ("RCP"). As such, the web-enabled device re-authenticates the user without requiring authentication communication with a financial institution server, and thereafter, the user interacts with an application running on the web-enabled device to retrieve desired account information from the financial institution server.
摘要翻译：提供了系统，方法和计算机程序产品，用于对金融机构进行认证和有效地重新认证用户，以便使用启用Web的设备访问帐户信息。启用Web的设备存储与用户相关联的用户简档，包括用户在主认证期间提供的认证信息。该设备在二次认证时检索认证信息，即验证用户的身份，在一些实施例中，该认证信息包括个人身份号码（“PIN”）和/或远程控制密码（“RCP”）的本地验证。因此，启用Web的设备重新认证用户，而不需要与金融机构服务器的认证通信，此后，用户与在web启用设备上运行的应用交互以从金融机构服务器检索所需的帐户信息。

12. 发明申请

WO2007106113A3 TRAINING A CUSTOMER SERVICE REPRESENTATIVE BY ANALYSIS OF TELEPHONE INTERACTION 审中-公开
标题翻译：通过电话交互分析培训客户服务代表
公开(公告)号：WO2007106113A3
公开(公告)日：2009-05-07
申请号：PCT/US2006027158
申请日：2006-07-12
申请人： ELOYALTY CORP , CONWAY KELLY , GUSTAFSON DAVID , DANSON CHRISTOPHER , CAPERS KEENE HEDGES , BROWN DOUGLAS
发明人： CONWAY KELLY , GUSTAFSON DAVID , DANSON CHRISTOPHER , CAPERS KEENE HEDGES , BROWN DOUGLAS
IPC分类号： G06F17/00
CPC分类号： H04M3/5175 , G10L15/26 , G10L21/0272 , G10L25/63 , H04M3/08 , H04M3/42221 , H04M3/5191 , H04M7/0057 , H04M7/0084 , H04M2203/401 , H04M2203/403
摘要： A computer program for training a customer service representative by analyzing a telephonic communication between a customer and a contact center is provided. A code segment selects at least one identifying criteria. A code segment identifies a pre-recorded first telephonic communication corresponding to the selected identifying criteria. A code segment generates coaching assessment data corresponding to the identified pre-recorded first telephonic communication. A code segment identifies a pre-recorded second telephonic communication corresponding to the selected identifying criteria. A code segment compares the identified pre-recorded second telephonic communication to the identified first telephonic communication within the coaching assessment data. A code segment generates a notification based on the comparison of the identified pre-recorded second telephonic communication with the identified first telephonic communication within the coaching assessment data.
摘要翻译：提供了一种通过分析客户和联络中心之间的电话通信来训练客户服务代表的计算机程序。代码段选择至少一个识别标准。代码段标识对应于所选择的识别标准的预先记录的第一电话通信。代码段生成对应于所识别的预先录制的第一电话通信的辅导评估数据。代码段标识对应于所选择的识别标准的预先记录的第二电话通信。代码段将所识别的预先录制的第二电话通信与指导评估数据内的所识别的第一电话通信进行比较。代码段基于在所述指导评估数据内的所识别的预先录制的第二电话通信与所识别的第一电话通信的比较来生成通知。

13. 发明申请

WO2007100345A1 METHOD AND SYSTEM FOR ANALYZING VOICE DATA 审中-公开
标题翻译：用于分析语音数据的方法和系统
公开(公告)号：WO2007100345A1
公开(公告)日：2007-09-07
申请号：PCT/US2006/026944
申请日：2006-07-12
申请人： ELOYALTY CORPORATION , CONWAY, Kelly , GUSTAFSON, David , DANSON, Christopher , CAPERS, Keene, Hedges , BROWN, Douglas
发明人： CONWAY, Kelly , GUSTAFSON, David , DANSON, Christopher , CAPERS, Keene, Hedges , BROWN, Douglas
IPC分类号： G06F15/173
CPC分类号： H04M7/0084 , G10L15/22 , G10L17/26 , G10L2015/088 , G10L2015/227 , H04M3/08 , H04M3/42221 , H04M3/5175 , H04M7/0057
摘要： A computer readable medium for analyzing a telephone call between a customer and a call center is provided. The computer readable medium comprises a code segment for analyzing a telephonic communication by applying a pre-determined retention attrition criteria to the telephonic communication to calculate an attrition probability, a code segment for receiving customer value data associated with the customer, a code segment for comparing the attrition probability with the customer value data, and a code segment for generating a retention strategy based on comparing the attrition probability with the customer value data.
摘要翻译：提供了一种用于分析客户和呼叫中心之间的电话呼叫的计算机可读介质。计算机可读介质包括用于通过对电话通信应用预定的保留消耗准则来分析电话通信的代码段来计算消耗概率，用于接收与客户相关联的客户价值数据的代码段，用于比较的代码段与客户价值数据的磨损概率，以及用于基于将消耗概率与客户价值数据进行比较来产生保留策略的代码段。

14. 发明申请

WO2006124945A1 A METHOD AND SYSTEM FOR ANALYZING SEPARATED VOICE DATA OF A TELEPHONIC COMMUNICATION BETWEEN A CUSTOMER AND A CONTACT CENTER BY APPLYING A PSYCHOLOGICAL BEHAVIORAL MODEL THERETO 审中-公开
标题翻译：通过应用心理行为模型来分析客户与联络中心之间的电话通信的分离语音数据的方法和系统
公开(公告)号：WO2006124945A1
公开(公告)日：2006-11-23
申请号：PCT/US2006/018997
申请日：2006-05-17
申请人： ELOYALTY CORPORATION , CONWAY, Kelly , CAPERS, Keene, Hedges , DANSON, Christopher , BROWN, Douglas , GUSTAFSON, David , WARFORD, Roger , MOORE, Melissa
发明人： CONWAY, Kelly , CAPERS, Keene, Hedges , DANSON, Christopher , BROWN, Douglas , GUSTAFSON, David , WARFORD, Roger , MOORE, Melissa
IPC分类号： G10L15/18 , G10L15/26 , H04M3/51
CPC分类号： H04M3/5175 , G10L15/1822 , G10L15/26 , H04M3/42221 , H04M3/5183 , H04M3/5191 , H04M2201/40
摘要： A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated by a computer into at least first constituent voice data and second constituent voice data. One of the first and second constituent voice data is analyzed by mining the voice data and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent voice data. Behavioral assessment data is generated which corresponds to the analyzed voice data.
摘要翻译：提供了一种用于分析客户和联络中心之间的电话通信的方法。根据该方法，电话通信由计算机分成至少第一组成语音数据和第二组成语音数据。通过挖掘语音数据并将预定的基于语言的心理行为模型应用于分离的第一和第二组成语音数据之一来分析第一和第二组成语音数据中的一个。生成对应于所分析的语音数据的行为评估数据。

15. 发明申请

WO2005095607A3 ANTI-SENSE OLIGONUCLEOTIDES DIRECTED TOWARDS THE HIV ? DOMAIN 审中-公开
标题翻译：针对艾滋病毒感染的抗感染性寡核苷酸？域
公开(公告)号：WO2005095607A3
公开(公告)日：2006-06-01
申请号：PCT/GB2005001273
申请日：2005-03-31
申请人： UNIV CAMBRIDGE TECH , MEDICAL RES COUNCIL , GAIT MICHAEL , LEVER ANDREW , BROWN DOUGLAS
发明人： GAIT MICHAEL , LEVER ANDREW , BROWN DOUGLAS
IPC分类号： C12N15/113
CPC分类号： C12N15/1132 , C12N2310/11 , C12N2310/321 , C12N2310/3231 , C12N2310/3521
摘要： Anti-sense oligonucleotides directed at the ? domain of the HIV genome, in particular, the SL3 loop/stem region of the HIV ? domain, are shown herein to disrupt the interaction of the ? domain with Gag NC, thereby inhibiting genome encapsidation and reducing the production of infectious HIV particles. These anti-sense oligonucleotides are useful as anti-retroviral therapeutics.
摘要翻译：反义寡核苷酸 HIV基因组的领域，特别是HIV的SL3环/干区域？域，这里显示的是破坏了结合Gag NC，从而抑制基因组壳化并降低感染性HIV颗粒的产生。这些反义寡核苷酸可用作抗逆转录病毒治疗剂。

16. 发明申请

WO2005095607A2 ANTI-SENSE OLIGONUCLEOTIDES DIRECTED TOWARDS THE HIV ψ DOMAIN 审中-公开
标题翻译：抗感染寡核苷酸导致HIV psi域
公开(公告)号：WO2005095607A2
公开(公告)日：2005-10-13
申请号：PCT/GB2005/001273
申请日：2005-03-31
申请人： CAMBRIDGE UNIVERSITY TECHNICAL SERVICES LIMITED , MEDICAL RESEARCH COUNCIL , GAIT, Michael , LEVER, Andrew , BROWN, Douglas
发明人： GAIT, Michael , LEVER, Andrew , BROWN, Douglas
IPC分类号： C12N15/11
CPC分类号： C12N15/1132 , C12N2310/11 , C12N2310/321 , C12N2310/3231 , C12N2310/3521
摘要： Anti-sense oligonucleotides directed at the ψ domain of the HIV genome, in particular, the SL3 loop/stem region of the HIV ψ domain, are shown herein to disrupt the interaction of the ψ domain with Gag NC, thereby inhibiting genome encapsidation and reducing the production of infectious HIV particles. These anti-sense oligonucleotides are useful as anti-retroviral therapeutics.
摘要翻译：针对HIV基因组的psi结构域的反义寡核苷酸，特别是HIV psi结构域的SL3环/茎区域，在本文中显示，以破坏psi结构域与Gag NC的相互作用，从而抑制基因组包封和还原产生感染性艾滋病毒颗粒。这些反义寡核苷酸可用作抗逆转录病毒治疗剂。

17. 发明申请

WO2008097846A3 VERIFYING WIRELESS COMMUNICATION SECURITY 审中-公开
标题翻译：验证无线通信安全
公开(公告)号：WO2008097846A3
公开(公告)日：2009-01-15
申请号：PCT/US2008052802
申请日：2008-02-01
申请人： BANK OF AMERICA , BJUGAN KETIL , BROWN DOUGLAS GERARD , BUCHHOP PETER K
发明人： BJUGAN KETIL , BROWN DOUGLAS GERARD , BUCHHOP PETER K
IPC分类号： H04L29/06 , H04L12/22
CPC分类号： H04L63/104 , G06Q20/10 , G06Q20/206 , G06Q20/32 , G06Q20/3223 , G06Q20/325 , G06Q20/4016 , H04L63/101 , H04L63/1433 , H04L63/20 , H04W12/08
摘要： Systems and methods are disclosed for identifying circumstances where end-to-end security is not available to a mobile banking customer. The user may be alerted/warned or restricted from accessing some banking services through his/her WAP-enabled mobile device if the bank server determines that end-to-end security is not available. In some instances, the bank server may access a computer data file containing a list of known end-to-end secure devices and gateways to verify the integrity of the data communication. The server may verify the integrity of the data communication using loose matching.
摘要翻译：公开了系统和方法，用于识别移动银行客户不能使用端到端安全性的情况。如果银行服务器确定端到端安全性不可用，用户可能会被警告/警告或限制通过他/她的支持WAP的移动设备访问某些银行服务。在某些情况下，银行服务器可以访问包含已知端到端安全设备和网关的列表的计算机数据文件，以验证数据通信的完整性。服务器可以使用松散匹配来验证数据通信的完整性。

18. 发明申请

WO2005045921A1 METHOD OF MAKING A MEMS ELECTROSTATIC CHUCK 审中-公开
标题翻译：制造MEMS静电卡盘的方法
公开(公告)号：WO2005045921A1
公开(公告)日：2005-05-19
申请号：PCT/US2004/035891
申请日：2004-10-28
申请人： AXCELIS TECHNOLOGIES INC. , KELLERMAN, Peter , QIN, Shu , ALLEN, Ernie , BROWN, Douglas , ALLEN, Ernie
发明人： KELLERMAN, Peter , QIN, Shu , ALLEN, Ernie , BROWN, Douglas , ALLEN, Ernie
IPC分类号： H01L21/68
CPC分类号： H01L21/6833
摘要： The present invention is directed to a method of forming a clamping plate for a multi-polar electrostatic chuck. The method comprises forming a first electrically conductive layer over a semiconductor platform and defining a plurality of portions of the first electrically conductive layer which are electrically isolated from one another. A first electrically insulative layer is formed over the first electrically conductive layer, the first electrically insulative layer comprising a top surface having a plurality of MEMS protrusions extending a first distance therefrom. A plurality of poles are furthermore electrically connected to the respective plurality of portions of the first electrically conductive layer, wherein a voltage applied between the plurality of poles is operable to induce an electrostatic force in the clamping plate.
摘要翻译：本发明涉及一种形成多极静电卡盘夹紧板的方法。该方法包括在半导体平台上形成第一导电层，并且限定彼此电隔离的第一导电层的多个部分。第一电绝缘层形成在第一导电层之上，第一电绝缘层包括具有从其延伸第一距离的多个MEMS突起的顶表面。多个极还电连接到第一导电层的相应多个部分，其中施加在多个极之间的电压可操作以在夹持板中引起静电力。

19. 发明申请

WO1998003012A1 METHODS AND SYSTEMS FOR PROVIDING INFORMATION TO A TELEVISION USING A PERSONAL COMPUTER 审中-公开
标题翻译：使用个人计算机向电视机提供信息的方法和系统
公开(公告)号：WO1998003012A1
公开(公告)日：1998-01-22
申请号：PCT/US1997012166
申请日：1997-07-11
申请人： BROWN, Douglas, G. , SCHULTHEISS, Christopher, J.
发明人： BROWN, Douglas, G.
IPC分类号： H04N05/445
CPC分类号： H04N5/44 , H04N5/38 , H04N5/44582 , H04N7/16 , H04N9/641 , H04N21/4122 , H04N21/4143 , H04N21/4221 , H04N21/482 , H04N2005/4423
摘要： A personal computer is used to download and process auxiliary services which are intended for a television. Accordingly, information is provided to a television using a personal computer, so that the personal computer's processing power and memory may be used rather than stand-alone devices or a television memory. An external network interface is provided in the computer, as well as a low power television transmitter or transceiver. A unified television/personal computer remote control provides personal computer commands to the personal computer via radio frequency signals. Television commands may be provided to the television directly using infrared signals or indirectly through the personal computer using radio frequency signals. When television commands are provided using radio frequency signals, an infrared converter is provided for the television, to convert the radio frequency signals to infrared signals.
摘要翻译：个人电脑用于下载和处理用于电视的辅助服务。因此，使用个人计算机向电视机提供信息，使得可以使用个人计算机的处理能力和存储器，而不是独立的设备或电视存储器。在计算机中提供外部网络接口，以及低功率电视发射器或收发器。统一的电视/个人计算机遥控器通过射频信号向个人计算机提供个人计算机命令。可以使用红外信号直接向电视机提供电视命令，或者使用射频信号间接地通过个人计算机提供电视命令。当使用射频信号提供电视命令时，为电视机提供红外线转换器，将射频信号转换为红外信号。

20. 发明申请

WO1997000861A1 PYRIDINE BASE SYNTHESIS 审中-公开
标题翻译：吡啶基合成
公开(公告)号：WO1997000861A1
公开(公告)日：1997-01-09
申请号：PCT/US1996010727
申请日：1996-06-21
申请人： REILLY INDUSTRIES, INC. , McATEER, Colin, Hugh , BROWN, Douglas, Clifford , DAVIS, Robert, Drummond, Sr.
发明人： REILLY INDUSTRIES, INC.
IPC分类号： C07D213/10
CPC分类号： C07D213/08 , C07D213/10
摘要： A base synthesis process and catalyst for the preparation of pyridine or its alkylpyridine derivatives involving the catalytic reaction of one or more aldehydes and/or ketones containing from one to about five carbon atoms, with at least one reactant having more than one carbon atom, with ammonia in the gas phase. The catalyst comprises an effective amount of a large-pore zeolite having been prepared with a silica to alumina ratio of at least 15, and at least a first dimension having first channels formed by twelve-membered rings, and a second dimension having second channels formed by ten- or twelve-membered rings which intersect the first channels. The preferred zeolite is a zeolite having the structure of zeolite beta.
摘要翻译：用于制备吡啶或其烷基吡啶衍生物的基础合成方法和催化剂涉及一种或多种含有1至约5个碳原子的醛和/或酮与至少一种具有多于一个碳原子的反应物的催化反应，氨气在气相中。催化剂包含有效量的二氧化硅与氧化铝比至少为15的多孔沸石，以及至少具有由十二元环形成的第一通道的第一尺寸和形成有第二通道的第二尺寸通过与第一通道相交的十二或十二元环。优选的沸石是具有β沸石结构的沸石。

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