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    • 7. 发明专利
    • Virtual calling modes
    • GB2520171A
    • 2015-05-13
    • GB201417875
    • 2014-10-09
    • BANK OF AMERICA
    • WARNICK DAVID LEECHOU CHUNG-DI
    • H04M3/523H04M3/51
    • Implementing virtual dialling campaigns using virtual calling modes includes: receiving account data associated with customer accounts; identifying an account status associated with each of the accounts based on the account data; grouping the accounts into one or more queues based on the identified account status; selecting a first call mode for at least one queue; determining dialing parameters associated with the first call mode; and providing the at least one queue to a user via a display of a computing device. Aspects of the invention include the account status includes an early stage balance dues status (account balances having due date that is less than 90 days old), a medium stage balance dues status, a late stage balance dues status, a call cap status, a message cap status etc. The call mode may be inward call mode, outward call mode, autopace mode, a view first mode, manual dial mode, a drowse mode or a combination thereof. The dialling parameters may include account priority of at least one queue, user dialing authorization etc.