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    • 94. 发明授权
    • Systems and methods for visualizing auto-id data
    • 用于可视化自动编号数据的系统和方法
    • US07378969B2
    • 2008-05-27
    • US11257819
    • 2005-10-25
    • Melissa A ChanTao Lin
    • Melissa A ChanTao Lin
    • G08B13/14
    • G06Q10/00G06Q10/087
    • Embodiments of the present invention improve visualization of information associated with auto-ids (tag IDs). In one embodiment, the present invention includes a method of processing auto-identification data comprising storing a plurality of tag identifications, storing a plurality of locations, wherein each tag identification is associated with at least one location, storing information having a plurality of attributes, wherein each tag identification is associated with one or more of said attributes, generating a hierarchy based on at least one location or at least one attribute associated with the plurality of tag identifications, and displaying at least a portion of the information and at least a portion of the locations associated with each tag identification as nested shapes corresponding to the hierarchy.
    • 本发明的实施例改善了与自动识别(标签ID)相关联的信息的可视化。 在一个实施例中,本发明包括处理自动识别数据的方法,包括存储多个标签标识,存储多个位置,其中每个标签标识与至少一个位置相关联,存储具有多个属性的信息, 其中每个标签标识与所述属性中的一个或多个相关联,基于与所述多个标签标识相关联的至少一个位置或至少一个属性生成层级,并且显示所述信息的至少一部分和至少一部分 与每个标签标识相关联的位置作为与层次结构对应的嵌套形状。
    • 96. 发明申请
    • PRODUCT FLOW BASED AUTO-ID INFRASTRUCTURE
    • 基于产品流程的自动识别基础设施
    • US20070156545A1
    • 2007-07-05
    • US11684734
    • 2007-03-12
    • Tao Lin
    • Tao Lin
    • G06Q10/00G06Q30/00
    • G06Q10/00G06Q10/087
    • A system includes a memory for storing a predetermined path through a plurality of data reading points in a auto-ID system, a plurality of auto-ID tracking devices operable to track an asset at the data reading points, and a processor. The processor is operable to receive data provided from the tracking devices about progress of the asset through the auto-ID system and operable to determine, based on received data indicating that the asset has passed through fewer than all of the plurality of data reading points in the predetermined path, whether or not the progress of asset through the auto-ID system has followed the predetermined path.
    • 系统包括用于存储通过自动ID系统中的多个数据读取点的预定路径的存储器,可操作以在数据读取点跟踪资产的多个自动ID追踪装置和处理器。 所述处理器可操作以从所述跟踪装置接收关于通过所述自动识别系统的所述资产的进度的数据,并且可操作以基于所接收到的数据来确定所述资产已经通过所述多个数据读取点中的少于所有数据读取点 预定路径,通过自动ID系统的资产的进度是否已经遵循预定路径。
    • 97. 发明申请
    • Systems and methods for visualizing auto-id data
    • 用于可视化自动编号数据的系统和方法
    • US20070090951A1
    • 2007-04-26
    • US11257819
    • 2005-10-25
    • Melissa ChanTao Lin
    • Melissa ChanTao Lin
    • G08B13/14G06F17/00G08B5/22G06Q10/00
    • G06Q10/00G06Q10/087
    • Embodiments of the present invention improve visualization of information associated with auto-ids (tag IDs). In one embodiment, the present invention includes a method of processing auto-identification data comprising storing a plurality of tag identifications, storing a plurality of locations, wherein each tag identification is associated with at least one location, storing information having a plurality of attributes, wherein each tag identification is associated with one or more of said attributes, generating a hierarchy based on at least one location or at least one attribute associated with the plurality of tag identifications, and displaying at least a portion of the information and at least a portion of the locations associated with each tag identification as nested shapes corresponding to the hierarchy.
    • 本发明的实施例改善了与自动识别(标签ID)相关联的信息的可视化。 在一个实施例中,本发明包括处理自动识别数据的方法,包括存储多个标签标识,存储多个位置,其中每个标签标识与至少一个位置相关联,存储具有多个属性的信息, 其中每个标签标识与所述属性中的一个或多个相关联,基于与所述多个标签标识相关联的至少一个位置或至少一个属性生成层级,并且显示所述信息的至少一部分和至少一部分 与每个标签标识相关联的位置作为与层次结构对应的嵌套形状。
    • 98. 发明授权
    • Web-content aware automatic call transfer system and process for mobile users and operators
    • 为移动用户和运营商提供Web内容感知的自动呼叫转移系统和流程
    • US07167899B2
    • 2007-01-23
    • US10106639
    • 2002-03-26
    • Kuo Chu LeeTao LinJuan Yu
    • Kuo Chu LeeTao LinJuan Yu
    • G06F15/16H04M3/42H04Q7/20
    • H04M7/0027H04M3/5191
    • The Web customer contact system is based on distributed execution of service logic programs that can be dynamically altered based on changing business needs. The distributed and dynamic program modification makes the Web customer contact system scalable and customization to the most demanding business operation needs. For example, existing workflow based GUI programming tool, which only support centralized specification, down load and execution of routing rules for incoming calls in a contact center. The new system WCC system can allow user to specify a set of service logic program (SLP) can be dynamically attached to any distributed “addressable entities” in the WCC system. The addressable entities can be a user, an agent, an email box, a work group, IVR system, or a department web site. The addressable entities can be located anywhere that can be reached by internet address (an URL or other types of identities). The SLP associated with the addressable entities can be dynamically downloaded from the “home” location of the SLP. The SLP allows a business to define the way of handling customer's messages such as call, chat and email in a flexible and programmable way using an open specification interface such as, XML technology.
    • Web客户联系系统是基于业务逻辑程序的分布式执行,可以根据不断变化的业务需求动态更改。 分布式和动态的程序修改使Web客户联系系统可扩展和定制到最苛刻的业务操作需求。 例如,现有的基于工作流程的GUI编程工具,其仅支持集中式规范,下载和执行联络中心中的来电呼叫规则。 新系统WCC系统可以允许用户指定一组服务逻辑程序(SLP)可以动态地附加到WCC系统中的任何分布式“可寻址实体”。 可寻址实体可以是用户,代理,电子邮箱,工作组,IVR系统或部门网站。 可寻址实体可以位于通过互联网地址(URL或其他类型的身份)可以访问的任何地方。 与可寻址实体相关联的SLP可以从SLP的“home”位置动态下载。 SLP允许企业使用诸如XML技术的开放式规范界面,以灵活和可编程的方式定义处理客户消息的方式,如呼叫,聊天和电子邮件。